Fordele: "The experience was really good. I’ll be using JAL again."
Ulemper: "Keep doing a good job."
Fordele: "Seat super comfy"
Ulemper: "All okay"
Fordele: "JAL operates with incredible efficiency."
Ulemper: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Fordele: "Lots of Leg room"
Fordele: "The crew members polite and nice."
Ulemper: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Fordele: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Fordele: "The crew were very friendly."
Ulemper: "The entertainment selection is really small."
Ulemper: "Check in and apps stuck in 80'"
Fordele: "Good efficiency for boarding an good in air entertainment"
Ulemper: "Delayed for an hour while already boarded"
Fordele: "Spacious leg room."
Ulemper: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Fordele: "Food was great"
Ulemper: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Fordele: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Fordele: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Fordele: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Ulemper: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ulemper: "The crew kept accidentally bumping my chair and never apologized"
Fordele: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Fordele: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Ulemper: "Can’t think of any thing"
Fordele: "Lots of room, generous checked luggage policy, great airline."
Fordele: "Excellent service, excellent seats and comfort . Good food"
Fordele: "Flight was comfortable enough"
Ulemper: "4 stars for food and entertainment as it was only an hour flight."
Fordele: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Fordele: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Ulemper: "Nothing, well done."
Fordele: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Ulemper: "Can't really say anything bad! It was great!"
Fordele: "The flight attendance we're awesome"
Ulemper: "Nothing. This was a great flight."
Fordele: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Fordele: "Boarding and crew"
Ulemper: "Lost luggage"
Ulemper: "more movie options!"
Ulemper: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Fordele: "Nice and quick flight, had a free space next to me on plane"
Fordele: "I liked the overall service and professionalism."
Ulemper: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Fordele: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Fordele: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Ulemper: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Fordele: "The seats were very comfortable, the staff were friendly"
Ulemper: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ulemper: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Fordele: "The airplane and all crevices"
Fordele: "The food and plum wine. The entertainment packet was nice too!"
Ulemper: "The folks coughing on the plane."
Fordele: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Fordele: "Comfort seat, decent food, polite service"
Fordele: "JAL is the best airline I've ever flown."
Ulemper: "Food isn't to my liking but was good."
Ulemper: "too little legroom seating is designed shorter legged Japanese"
Fordele: "Good flight! Confirtable seats, polite crew."
Fordele: "excellent seat space and excellent in-flight service."
Fordele: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ulemper: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Fordele: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Ulemper: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Fordele: "Very polite and fast service, international Languages"
Ulemper: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Fordele: "Courteous and pleasant flight attendants...exceptional service."
Ulemper: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."
There was a little delay in the boarding
Ulemper: "Great flight, great flight staff."
Fordele: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Ulemper: "The space is really tiny. The screen also tiny."
Fordele: "no -all that was amazing was the complete idiocy of ana"
Ulemper: "virtually everything was a unacceptable starting with the gate staff ..."
Fordele: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Fordele: "Excellent crew!"
Fordele: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Fordele: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Ulemper: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Ulemper: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Fordele: "Service, entertainment , drinks, everything! Very good!"
Fordele: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Fordele: "Really good service."
Fordele: "The cabin crew was great in services"
Ulemper: "Priority not thought"
Fordele: "Great crew and comfort for economy class."
Ulemper: "Food could be better"
Ulemper: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ulemper: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Fordele: "Food and services were great"
Ulemper: "There were not a lot of selections on the TV."
Fordele: "Great service"
Ulemper: "A bit warm"
Fordele: "Service, Cleanliness and Overall Quality"
Ulemper: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Fordele: "The seat, service and food..all is great as always."
Fordele: "didnt make it to tokoyo"
Fordele: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Ulemper: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Ulemper: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Fordele: "More space than usual between chairs. Crew is friendly."
Ulemper: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Fordele: "Attendants were friendly."
Ulemper: "Flight was late."
Ulemper: "I'm still stuck in LAX"
Ulemper: "Seats in economy were narrower than Eva Airlines"
Fordele: "The plane wasn't that full so I had a lot of space."
Ulemper: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Fordele: "Good price"
Ulemper: "Stink in the plane"
Ulemper: "late again and hot in the cabin. sat on the runway for a while again"
Fordele: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Ulemper: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Fordele: "Ease of boarding; large overhead bins; relatively comfortable seats"
Ulemper: "Packed plane - every seat taken"
Fordele: "The crew is awesome and food is quite good"
Ulemper: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Fordele: "Great airline!"
Ulemper: "some of the gates can be long walk"
Fordele: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ulemper: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ulemper: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Fordele: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Ulemper: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Ulemper: "It was very warm on the plane."
Fordele: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Fordele: "The icecream"
Ulemper: "There was only one choice of meal left when they gave it to me:("
Fordele: "Good service."
Ulemper: "Flight was congested."
Fordele: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Ulemper: "So far I don't have"
Fordele: "The plane they used was B-787"
Ulemper: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Fordele: "Early arrival. Crew very good."
Ulemper: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Fordele: "the crew was friendly and efficient."
Ulemper: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Fordele: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Ulemper: "I liked everything, everything was excellent"
Lost my baggage, delayed baggage still waiting
I felt there were rules for some and different ones for others in the same class which I felt was unfair even though it didn’t necessarily affect me.Water (especially) and snacks needed to be brought round more often especially for people that don’t sleep. I found all the staff really pleasant.
The food could of been better
All good other than departing 1 hr late!!
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Fordele: "The whole Business experience on SQ"
Ulemper: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Fordele: "Fast boarding. Early arrival. Comfortable seat."
Ulemper: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Fordele: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Fordele: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Ulemper: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Fordele: "The help desk employees who helped me rebook my flight."
Ulemper: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Fordele: "I always like Singapore Airlines. They should continue to be the best."
Ulemper: "Some flexibility to select food choices even if we book the flight in short notice."
Fordele: "Amazing services and foods"
Ulemper: "The business class seat was great"
Ulemper: "Nothing comment."
Fordele: "I like all"
Fordele: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Fordele: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Fordele: "Crew was very courteous, went above and beyond."
Ulemper: "Seat space could be wider for working"
Fordele: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordele: "Movies selection was great."
Ulemper: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ulemper: "Cabin little bit cold"
Fordele: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Fordele: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Ulemper: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Fordele: "Seats more comfortable than premium economy, staff more helpful!"
Ulemper: "Food was ordinary"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Ulemper: "Delayed 2 hours behind schedule"
Ulemper: "Inflight entertainment wasn't as extensive as in previous years."
Fordele: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Fordele: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Ulemper: "Not much. This airline is up there with the best."
Fordele: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Ulemper: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Fordele: "Prem econ very good. Crew very friendly."
Fordele: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Fordele: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Ulemper: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Fordele: "Crew, plane, punctuality"
Fordele: "Nothing specific"
Ulemper: "No real dramas"
Ulemper: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Fordele: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordele: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
As my other review indicated compared to 2019 when the airlines was terrific and paid a lot of attention to making the flight as comfortable as realistically possible to 2022 where it is no different from any other airlines. Quite a disappointment and let down. The COVID related requirements that the flight indicated were in direct contra indication to those required by the aviation authorities of the origin and destination countries. Flight crew was eh, food was food without much taste or flavor.
worst service ever , customer service worst ,dont recommend anyone
Good food . Friendly crew
Comfortable flight and before time arrival was excellent overall
Fordele: "We really enjoyed this airline"
Fordele: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Fordele: "Same as before"
Ulemper: "Same as before"
Fordele: "Great crew, great customer service by phone, great food and entertainment."
Ulemper: "Boarding and deplaning took ages, but don't they always?"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "Everything normal as expected on an economy class nothing special."
Ulemper: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Fordele: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Fordele: "crew was so kind and lovely with our daughter"
Ulemper: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Fordele: "The seat was comfortable, and food was very nice."
Ulemper: "Nothing I could think of"
Ulemper: "I was not able to fly"
Fordele: "professional and courteous staff. Food is even better than a Lufthasa flights"
Fordele: "much better than average food"
Ulemper: "shorter length flight but maybe little can be done,"
Fordele: "New plane and Q suite was excellent"
Ulemper: "The AVML selection could be better"
Fordele: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Ulemper: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "Flight duration was short"
Ulemper: "Nothing in particular"
Ulemper: "USB port was not working."
Fordele: "Excellent service. Excellent quality of food."
Ulemper: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Fordele: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Ulemper: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Fordele: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Ulemper: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Fordele: "Crew and food"
Ulemper: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Fordele: "The Qatar crew was great and the entertainment was on point."
Ulemper: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ulemper: "The seats were cramped"
Fordele: "Dedicated to customer service"
Fordele: "Boarding from Doha and service in doha."
Ulemper: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Fordele: "Very nice. Everything was great."
Fordele: "Good legroom, friendly crew."
Fordele: "Landing and botding is safe"
Ulemper: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Fordele: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Fordele: "Comfort and Cleaniness."
Ulemper: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Ulemper: "in flight entertainment interface can be improved to be more user friendly."
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "The entertainment options."
Ulemper: "I didn't have any complaints. I thought everything went very well."
Fordele: "The seating, crew members, and entertainment was really good."
Fordele: "Excellent service and in time flights."
Check in and boarding was slow and way over crowded. My seat on the plane was insanely uncomfortable, like sitting on a stone.
Stop charging for entertainment!!
USA is charging international travelers at the airport to use carts to transport the luggage from customs to outside. That’s very lame.
They didn’t let us board in. Now they charged us no show fees $416 and fair difference $370 for two days after flight. They denied our boarding and charged us wrongly as no show fees
Smooth trip with excellent service.
I wish the food tasted better.
Fordele: "Amazing crew. Seats comfortable"
Fordele: "Great seat with extra legroom, very attentive cabin crew."
Ulemper: "They charged us for the second bag checked in ??????"
Ulemper: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Fordele: "v cooperative crew & helpful"
Ulemper: "Not to delay the flight for 2 hours !"
Fordele: "First time we flew on business on international (we upgraded)."
Ulemper: "Maybe the only thing the tea was not hot enough."
Ulemper: "Seat is not comfortable."
Fordele: "Smooth flight, courteous staff"
Fordele: "Emirates deserves its reputation for providing an overall enjoyable experience"
Ulemper: "New Jersey airport is seriously lacking in functioning systems"
Ulemper: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Ulemper: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Fordele: "Internet check in, saves time and paper!"
Fordele: "The staff were pleasant and the food was passable"
Ulemper: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
Fordele: "There was good service in the flight"
Fordele: "Leg Room. Timing"
Ulemper: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
Fordele: "The service of the airline. The food was good."
Ulemper: "The seats were very small and tight. Most other long haul flights the seats are much more comfortable."
Fordele: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Fordele: "Timeliness, behavior of crew. Entertainment options were great."
Ulemper: "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
Fordele: "Entertainment good and crew"
Ulemper: "Boarding in milan horribly disorganized."
Fordele: "Food was good"
Ulemper: "Less attention to my two kids"
Fordele: "Crew is friendly and good service"
Ulemper: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Fordele: "Friendly, accommodating, and professional service!"
Fordele: "crew food"
Ulemper: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Ulemper: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Ulemper: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Fordele: "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
Ulemper: "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
Fordele: "On time Excellent environment"
Fordele: "The flight staff was great! Overall service was great."
Ulemper: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
Fordele: "Entertainment center was great many series."
Fordele: "I love Emirates, it's so clean, delicious food"
Ulemper: "I love every bit of it"
Fordele: "food courtesy boarding"
Ulemper: "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
Fordele: "Food and alcohol was plentiful especially after a long flight"
Ulemper: "The 777 is a bit cramped compared to A-380"
Fordele: "The plane was lovely. The food was unusually good for coach. The flight attendants were really nice and I liked that they were from so many different countries. It was also a very smooth flight."
Ulemper: "Nothing to complain about."
Fordele: "Would recommend it to everyone, really loved it."
Fordele: "The ariplane, movies"
Ulemper: "The check-in staff"