Ulemper: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Fordele: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Fordele: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Ulemper: "Really everything was exemplary"
Ulemper: "The seat needs more support very uncomfortable"
Ulemper: "More offers of water and drinks."
Fordele: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Ulemper: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Fordele: "The crew was great. The technology is great. I enjoyed the movies."
Ulemper: "I wish I had more water."
Fordele: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Ulemper: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Fordele: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Fordele: "Great legroom. Food better than last Korean Air flight a few years ago."
Ulemper: "Changed to smaller aircraft, last row in the aeroplane."
Fordele: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Ulemper: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Fordele: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ulemper: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Fordele: "Very professional crew good service"
Ulemper: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Fordele: "The crew and flight was awesome, would definitely fly with Korean air again."
Ulemper: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Fordele: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Ulemper: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Fordele: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Ulemper: "Request for more movie & TV options after 18 hours of flying."
Fordele: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Ulemper: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Fordele: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Ulemper: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Fordele: "The service was good"
Ulemper: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Fordele: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Ulemper: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Fordele: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Fordele: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
Fordele: "All services provided was excellent. Staff is well mannered"
Ulemper: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Fordele: "Services are great, the people are kind."
Ulemper: "Lines for the bathroom mid flight."
Fordele: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Fordele: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Ulemper: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Fordele: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Ulemper: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Fordele: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Fordele: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Ulemper: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Fordele: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Fordele: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Ulemper: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Fordele: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Fordele: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Fordele: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Fordele: "I liked their positive & happy attitudes as well as their work ethic."
Ulemper: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Fordele: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Fordele: "screen contents very good"
Ulemper: "seat is smaller than other flight"
Fordele: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Ulemper: "There was nothing we didn't like about our flight to Seoul"
Fordele: "Friendly service and food pretty good. Great price for value."
Ulemper: "Seating was changed even though i prebooked."
Fordele: "Great value plus layover hotel bonus"
Ulemper: "It was all good"
Fordele: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ulemper: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Fordele: "Indian music in Audio section and Bollywood movies"
Fordele: "Over all, satisfaction service! Food, courteousness & facility"
Ulemper: "None zero"
Fordele: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Fordele: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Ulemper: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Fordele: "Lot of space for legs and comfortable seats."
Ulemper: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Nothing much to expect for an hour flight
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Ulemper: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Fordele: "The crew was excellent."
Ulemper: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Fordele: "Again seats space could be better. Crews were very attentive."
Ulemper: "Other passengers reclining their seats could be a nuisance..."
Fordele: "Smooth boarding"
Ulemper: "If they could serve a light snack would be good"
Fordele: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Ulemper: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Fordele: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Ulemper: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Fordele: "Helpful with our 2 year old"
Ulemper: "Baby change area is very small"
Fordele: "I can say all the crew was amazing"
Ulemper: "They are doing excelent job."
Ulemper: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Fordele: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Ulemper: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Fordele: "Great seats and efficient service all round."
Fordele: "Crew was friendly. Seafood pasta was good."
Ulemper: "I wish all airlines have a foot rest."
Ulemper: "Excellent service"
Fordele: "Generally good Flight was operated by Silk Air"
Ulemper: "Entertainment score is not meaningful because of the short flight time."
Fordele: "Food was good"
Ulemper: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Fordele: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Ulemper: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Fordele: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Fordele: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Fordele: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Fordele: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Fordele: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Ulemper: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ulemper: "There was not much leg room in the seatings"
Fordele: "Service is the best among the airlines I’ve ever taken"
Ulemper: "Never ever get free upgrade"
Fordele: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Ulemper: "Nothing to mention, all was good"
Fordele: "I liked there was entertainment"
Ulemper: "It was an old tired plane"
Fordele: "The service crew served us well. They are friendly and helpful"
Ulemper: "Too many Indian movies"
Fordele: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Ulemper: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Fordele: "smooth service with refreshments"
Ulemper: "No working seat audio"
Fordele: "Crew service"
Ulemper: "Very old entertainment system. Poor screen visibility. Cramped"
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Fordele: "The food is good. The service is excellent, always smiling and attentive."
Ulemper: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Fordele: "Hard to find lounge for bclass users"
Fordele: "the flight time was quick , by the time you took off you practically were preparing for landing"
Ulemper: "nothing disappointing"
Fordele: "they even addressed me by name"
Fordele: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Ulemper: "Sound quality of ear buds was not good. No issues if you travel with your own."
Fordele: "Good service and entertainment."
Ulemper: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Fordele: "The food was ok. It didn't set my heart on fire, but I did finish it."
Ulemper: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ulemper: "Extremely cramped flight in regular Economy."
Fordele: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Fordele: "Clean ,on time"
Ulemper: "The movies were not updated"
Fordele: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Fordele: "In-flight Entertainment. Orderly & on-time boarding."
Ulemper: "Food selection was limited given we were traveling Economy class."
Fordele: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Ulemper: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Fordele: "It's good that they have vegeterian options"
Ulemper: "Indian food was stale"
Emirates chauffeur drive booking at the arrivals needs to go back to the old ways. I hadn’t booked a chauffeur drive as at Dxb airport you could get immediately, however, now you have to book and I had to wait 25 mins to get a vehicle and that too after making requests to supervisor
Fordele: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Ulemper: "Keep the good work."
Fordele: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Ulemper: "Availability of livesport tv channels"
Fordele: "Great crew and entertainment"
Ulemper: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Fordele: "Everything was outstanding"
Ulemper: "Nothinng really"
Ulemper: "Not to delay the flight for 2 hours !"
Ulemper: "Boarding system. Final call on gate and it's to get to 2 more areas."
Fordele: "The seat was super comfortable"
Ulemper: "Overall great experience!!"
Fordele: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Ulemper: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Fordele: "Good food friendly staff"
Fordele: "On time, chose the raw meal which was excellent."
Fordele: "Loved the spaciuos seats and great leg room. Food superb!"
Ulemper: "Annoying passenfer who peobably drank too much"
Ulemper: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Ulemper: "Internet on board wws not working"
Fordele: "The entertainment system is good"
Ulemper: "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
Ulemper: "I was sitting in emergency exit so i will not complain of small seats"
Fordele: "the crew are nice"
Ulemper: "food limited selection"
Fordele: "The in flight crew was friendly and helpful."
Ulemper: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
Fordele: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Ulemper: "Cannot think of anything I dint like"
Fordele: "There was good service in the flight"
Fordele: "Friendly crew and more leg room on the Emirates flights"
Ulemper: "Passengers that leave the bathrooms dirty with urine on the floor etc. Not sure what the airline can do about that during the flights. But for longer flights maybe a damp mop or something along those lines would be helpful."
Fordele: "Leg Room. Timing"
Fordele: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Fordele: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Fordele: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Fordele: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Ulemper: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Fordele: "very comprehensive entertainment system"
Ulemper: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Fordele: "Food and drinks"
Ulemper: "Delayed on an already long flight and got home even later"
Fordele: "Staff did their best and were polite but ultimately had no solution for the issue"
Ulemper: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
Fordele: "Great airplanes. Crew is is helpful and kind."
Ulemper: "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"
Fordele: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Fordele: "Space and the fact that everything worked. Food was excellant."
Ulemper: "I always like Emirates."
Fordele: "Attentive service, had a special treat for me as it was my birthday."
Fordele: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Ulemper: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Fordele: "Excellent entertainment on a comfortable sized tv screen."
Ulemper: "More beverages would be nicer."
Fordele: "I got bumped up to business class. Excellent service"
Ulemper: "I stayed in line for 4 hours to get checked it."
Ulemper: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Fordele: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Ulemper: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Fordele: "Overall good flight and experience. Service defines EK from others."
Ulemper: "Boarding a bit disorganized and seats are very cramped up."
Fordele: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Ulemper: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Fordele: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Ulemper: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Fordele: "Crew v good"
Ulemper: "Food .. Fish undercooked ... Aircraft bit dated"
Ulemper: "Baggage took almost 2 hours to get out at return destination"
Fordele: "Everything was great and the service was really good. The drinks were really nice with many options including a half bottle of red wine."
Ulemper: "My food took sometime to come back as they ran out of lamb. The clean up service took awhile and my used cups were still on the table. But overall I like the Emirates."
Fordele: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordele: "Tripulación muy atenta"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "Too crowded"
Ulemper: "One more staff will be better"
Fordele: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordele: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordele: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordele: "Good entertainment."
Ulemper: "Very cramped seating."
Fordele: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordele: "Went out of their way to be helpful"
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordele: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordele: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordele: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordele: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Ulemper: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Fordele: "Individual service, happy and natural looking crew, comfort and company aim."
Fordele: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Fordele: "everything went smoothly, no delays, boarding was easy and quick"
Fordele: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordele: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordele: "Films Service"
Ulemper: "Not enough films"
Fordele: "Heavenly for an airplane ride!"
Fordele: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordele: "Good, drinks, service and entertainment system."
Fordele: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Ulemper: "We have no complaints."
Fordele: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordele: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordele: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordele: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordele: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Comfortable seat and good service"
Fordele: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordele: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordele: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordele: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordele: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordele: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordele: "I will fly Qatar again"
Fordele: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordele: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Fordele: "Service from the crew @ Qatar Airlines!"
Super opmærksomt personale. Gode sæder. Underholdning kunne behøver en opgradering
Ulemper: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Fordele: "Thai are so dependable and such lovely service. Nothing is too much."
Fordele: "On time Comfortable seats Great service"
Fordele: "New plane, nice. Entertainment system is good but limited selection"
Ulemper: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Fordele: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Fordele: "Everything was as usual. Boarding can be improve a bit."
Ulemper: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Fordele: "Professional staff and good food"
Ulemper: "Landing was a little bumpy"
Fordele: "The crew were lovely and polite"
Fordele: "Ok plane, food was fine too"
Ulemper: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Fordele: "The flight was smooth and quick. The meals were delicious too"
Ulemper: "Long time getting through Frankfurt airport security"
Ulemper: "Super delayed."
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Fordele: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Ulemper: "All ok."
Fordele: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Ulemper: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Ulemper: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Fordele: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Ulemper: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Fordele: "It was fine"
Ulemper: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Fordele: "Aircrafts ...which are big"
Ulemper: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Fordele: "They had good movie choices"
Ulemper: "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
Ulemper: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Ulemper: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Fordele: "Nice crew. Good food. Arrived safely."
Ulemper: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Fordele: "Very efficient and attentive service . On time departure and arrival."
Ulemper: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Ulemper: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Fordele: "Crew friendly"
Ulemper: "Poor food and boarding"
Fordele: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Ulemper: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Ulemper: "Lack of legroom"
Fordele: "According to the price, services was perfect"
Fordele: "Everything was ok"
Fordele: "on flight entertainment made the long flight easier to deal with"
Ulemper: "nothing everything was perfect"
Ulemper: "Bad onboard service"
Fordele: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Ulemper: "Late ,always late leaving and Landing"
Fordele: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Ulemper: "Didn't enjoy the options of food"
Fordele: "The staff were great but couldn't rectify the entertainment."
Ulemper: "No entertainment as the movie wouldn't play or watch anything else."
Fordele: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Fordele: "Its a very good flight with good service and hospitality"
Ulemper: "I find the selection of movies and songs quite limited."
Fordele: "Boarding and in flight services"
Ulemper: "Nothing in particular"
Fordele: "Attentive service, great food, smooth flight"
Ulemper: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Fordele: "Vegetarian food was ok. Crew was very polite and helping."
Ulemper: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Fordele: "The food onboard and seats are really good. Crew service is decent"
Ulemper: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Fordele: "Excellent service throughout"
Ulemper: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Fordele: "World class airline. Everything are world class. Worth to pay for this airline"