Ulemper: "There was no food ..."
Ulemper: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Ulemper: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Fordele: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Ulemper: "Crew was not particularly friendly....almost downright rude at times"
Fordele: "Great organization, very efficient"
Ulemper: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Fordele: "Crew was very nice and helpful."
Fordele: "Bombardier C Series. Most leg room and comfort of any plane"
Fordele: "Spacious seating available/ snack/staff"
Ulemper: "No entainment"
Ulemper: "Crew was rude and slow"
Fordele: "Boarding was smooth"
Ulemper: "The aircraft was horrible No space at all even after paying for a better seat"
Fordele: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Ulemper: "I travel a least 5 times a year and Kayak is always my option."
Fordele: "Everyone was so nice!"
Ulemper: "There was nothing I didn’t like."
Fordele: "The seats in exit row were large enough for me to straighten my legs"
Ulemper: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Fordele: "Everything except the seats."
Fordele: "The new plane with private screens"
Ulemper: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Fordele: "Service was minimal but sufficient, Food was good"
Ulemper: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Fordele: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Fordele: "Excellent food. Lovely service. Departure and boarding on time."
Ulemper: "No entertainment at all. Very limited leg room"
Fordele: "The staff was polait"
Ulemper: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Ulemper: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Fordele: "Great service"
Ulemper: "Super slow boarding. Long lines at check in"
Fordele: "Nice sandwich and chocolate."
Fordele: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Fordele: "On time great crew. Free wine that is Swiss air."
Ulemper: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Fordele: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Ulemper: "There was nothing that disappointed us in our experience with Swiss Air."
Fordele: "Same as above!"
Fordele: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Fordele: "The seat, the airport, the service"
Ulemper: "The tight connection"
Fordele: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Ulemper: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Fordele: "Nice flight attendants. Clean planes."
Ulemper: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Ulemper: "Same as above."
Fordele: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Ulemper: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."
Fordele: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Ulemper: "Entertainment system fairly dated."
Fordele: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Ulemper: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Fordele: "Same as on top"
Ulemper: "The seats"
Fordele: "Comfortable, great service and food, free movies."
Ulemper: "Checking in we had a nasty representative, but other than that, all was well"
Fordele: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Ulemper: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Fordele: "It was a very short flight. Thankfully very short."
Ulemper: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Ulemper: "My flight was pleasant"
Ulemper: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Fordele: "Got upgraded to business class and had the best flight of my life!"
Fordele: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordele: "Nice crew, good food."
Ulemper: "Both bathroom were not working in business class area."
Fordele: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Ulemper: "Information on arrival time was not correct"
Fordele: "Newer plane, crew was amazing, seats were adjustable"
Fordele: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Fordele: "Crew was nice and pleasant"
Ulemper: "Flight very late"
Fordele: "Crew were great"
Fordele: "Reasonable space in economy class seats"
Ulemper: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Fordele: "The crew is really welcoming"
Ulemper: "The seats are too narrow and a bit too hard"
Ulemper: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Ulemper: "There was no wifi on flight"
Fordele: "Good for both."
Ulemper: "Bigger seats."
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordele: "The crew"
Ulemper: "Seat comfort"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Fordele: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordele: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Ulemper: "Not having to walk outside in Edinbur4gh to board the flight."
Fordele: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The crew was very nice"
Ulemper: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordele: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Fordele: "Crew was good"
Ulemper: "No reading light in my seat..."
Ulemper: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Fordele: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Ulemper: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Fordele: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordele: "Nice people and good service"
Ulemper: "Not much"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew where awesone and the choice of entertainment was fantastic"
Ulemper: "Seats way to close together"
Fordele: "Efficient crew"
Ulemper: "Long, slow line at check in. Not many new movies or tv shows"
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."
Fordele: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordele: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Fordele: "The flight was great."
Fordele: "Good multi media access and content"
Fordele: "Comfort economy well worth the extra."
Fordele: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Ulemper: "Nothing! It was all great!"
Fordele: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Ulemper: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Fordele: "The cabin crew were fantastic and funny"
Ulemper: "Tiny seats"
Fordele: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Fordele: "The crew was very nice and helpful."
Ulemper: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Fordele: "We love the flight all the way"
Busboarding very slow. No Priority boarding.
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Fordele: "uncomfortable seats"
Fordele: "Nice crew"
Ulemper: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Fordele: "Check in was swift"
Ulemper: "Friendlier approach from the crew"
Fordele: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Ulemper: "Seating is extremely cramped"
Fordele: "The crew was so friendly"
Fordele: "Awful airline. Will never get tickets through you again."
Ulemper: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Ulemper: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Ulemper: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Fordele: "The crew was friendly and particularly one of the girls was always giving her best"
Fordele: "Rude inconsiderate staff. Terrible plane"
Fordele: "Flight time was quite good"
Ulemper: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Fordele: "The crews are very polite."
Fordele: "Clean and new planes. On time."
Ulemper: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Ulemper: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Fordele: "I like the food and servise"
Ulemper: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Ulemper: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Ulemper: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Fordele: "Good attention and food"
Fordele: "The flight was short and got us there"
Ulemper: "This was not business service. The seats were uncomfortable, virtually no leg room."
Fordele: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Ulemper: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Fordele: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Fordele: "I liked the crew on the flight."
Ulemper: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Fordele: "Short flight and got a snack"
Ulemper: "Boarding was a hassle"
Ulemper: "The worst airline, customer service ever"
Fordele: "Friendly staff, efficient"
Ulemper: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Fordele: "Everything was at the good level. Professional people to work with."
Ulemper: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Fordele: "On time departure, friendly staff"
Ulemper: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Fordele: "Short flight"
Ulemper: "I have to pay for food or drink"
Fordele: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Ulemper: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Ulemper: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Fordele: "The crew was super nice"
Ulemper: "Not enough food during the long flight"
Fordele: "Good place for the legs"
Fordele: "snacks plus they had sparkling mineral water"
Ulemper: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Fordele: "The aircraft was very clean. Very friendly crew."
Fordele: "Nice staff. efficient."
Fordele: "Attention during waiting time and inside cabin"
Fordele: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Ulemper: "nothing, it was a great flight from beginning to end"
Fordele: "The flight attendants were beautiful"
Fordele: "Great grew, great flight. Thank you!"
Fordele: "Compared to most American crews the Aus crew was helpful and outstanding."
Ulemper: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Ulemper: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Fordele: "The food was very good! And the movies you could choose too."
Fordele: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Fordele: "Staff are pleasant and competent."
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "The audacity of your gross negligence in a time of global pandemic."
Ulemper: "Any semblance of social responsibility or ethical behavior."
Fordele: "The crew was great! The seats are never comfortable on economy flights."
Fordele: "Very confusing going through security."
Ulemper: "Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem."
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Ulemper: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Fordele: "Good flight in a nice A380, I’m in the top floor on premium economy."
Ulemper: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Fordele: "Crew was super professional and friendly !"
Ulemper: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Seat super comfortable!"
Ulemper: "Food service could've been better"
Fordele: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Ulemper: "Not much to say."
Fordele: "Friendly and cheerful crew. Very generous with the drinks."
Ulemper: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "Guy beside me was always sitting to his friends."
Fordele: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Ulemper: "having to come back from vacation!!"
Fordele: "Online check in, easy to board. Flight was on time."
Ulemper: "I wish there was a vegan option for the food/snack onboard."
Fordele: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Ulemper: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"
Fordele: "The service and the airplane"
Ulemper: "Nothing at all"
Fordele: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Ulemper: "I have no flight to connect to."
Fordele: "No problems, it was a quick and easy flight. Crew was great."
Ulemper: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Excellent cabin service with full drinks bar, nice choice of meals and good entertainment choices"
Ulemper: "Entertainment system reluctant or slow to respond to commands"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Sounds in TV doesn’t work"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Fordele: "Decent selection of movies."
Ulemper: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Ulemper: "Do not choose this Airline by any means."
Ulemper: "The boarding process takes too long as people try to take too many things"
Fordele: "Updates form Kayak were much better than any info from Lufthansa"
Ulemper: "Overbooked. Offering € 250 to stay. Serious delay"
Fordele: "Lufthansa always does an excellent job, even with a gate change."
Fordele: "Boarding was quick, staff was kind and helpful."
Fordele: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Fordele: "Efficiency of the crew and steward staff"
Ulemper: "Food Entertainment - definition of the little screen is very poor, you should focus more on providing free programming to passengers Ipads and Notebooks"
Fordele: "The price was good."
Ulemper: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Fordele: "Airbus 380'eren er et fantastisk fly. Var så heldig at flyve på business og imponerende med den mængde business sæder, som flyveren har og den kvalitet den enkelte plads byder på lige fra super hovedtelefoner til en reel soveplads og fantastiske sæder der kan indstilles næsten efter behag."
Ulemper: "Personalet virkede super stressede i forhold til at kunne give den service, som de vel selv gerne ville overfor businessclass passagerer. Serveringen virkede hektisk og der var ingen ro da flyveturen var kort grundet et hurtig fly og for mange passagerer."
Fordele: "The service and flight was smooth."
Ulemper: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Ulemper: "There was no entertainment service on the flught"
Fordele: "Der var ikke så mange med på flyvningen - super kabine personale, der var rigtig meget på passagerne og sågar forsøgte at muntre et meget flyvetræt japansk ægtepar op til en god oplevelse i Napoli."
Ulemper: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Fordele: "Everything worked without drama or misstep."
Ulemper: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Fordele: "Venligt personale - god service"
Ulemper: "Langt mellem ankomst og afgangsgate. Boarding via bus"
Fordele: "Godt serviceniveau - jeg er imponeret over at der stadig serveres mad på ruter af denne længde - er sparet væk hos mange konkurrenter."
Ulemper: "Flyet forsinket - aldrig rart når man har endnu et fly at nå. Boarding tog meget lang tid"
Fordele: "i am glad that i got there safely and ahead of time"
Ulemper: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"
Fordele: "excellent service by Lufthansa employees ---and with a smile! wheelchair service at Zagreb, Munich and Newark airports was perfect. As an older person with some walking problems, I really appreciated that service. Food was good on all flights and ample wine! Also an after dinner aperitif was offered. I definitely would use Lufthansa again and recommend it to my friends and family."
Ulemper: "long flight ---but nothing can be done about that ---at least there are movies to watch during the time. I have no problems with Lufthansa."
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Ulemper: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Ulemper: "Helpful flight attendant, kind check in attendant"
Fordele: "Check in was so easy."
Fordele: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Efficient friendly service."
Ulemper: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Fordele: "Plenty of seating room on this flight."
Ulemper: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "Flight delayed and we sat on tarmac for 2 hours"
Fordele: "Flight attendants"
Ulemper: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Boarding was smooth, luggage came out quickly."
Ulemper: "No entertainment, only coffee and tea served."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Ulemper: "Everything, the service was terrible the food was terrible, we will never fly SAS again."
Fordele: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Ulemper: "There was no snack served."
Fordele: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Ulemper: "Chairs were narrow and not so comfy."
Ulemper: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Fordele: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Fordele: "I liked that we landed."
Ulemper: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Fordele: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Fordele: "Relatively new aircraft. Estonian pilots."
Ulemper: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Ulemper: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Fordele: "Everything was on time!"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Ulemper: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Fordele: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Ulemper: "I needed a gluten free meal and found it rather dry and unappetizing."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Fordele: "The extra leg room I paid for."
Ulemper: "The cost to change my flight"
Fordele: "fast boarding"
Ulemper: "uncomfortable seats"
Fordele: "Easy upgrade to business"
Ulemper: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Ulemper: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"
Fordele: "Friendly staff"
Ulemper: "Thin narrow seats and I am small. Late arrival"
Fordele: "Comfortable seating in PLUS"
Fordele: "SAS har fundet ud af at man kan boarde bagfra også - men det har SAS' kunder ikke helt fundet ud af så der var lidt kaos med folk der ville hver sin vej i de smalle gange med der "medbring kun én taske""
Ulemper: "Når man laver en billet hvor der kun må medbringes én taske i kabinen, så medbringer folk STORE kabinekufferter. SAS burde håndhæve størrelsen på kabinekufferterne da der næsten kom rejsekufferter ombord - så boarding tog lang tid. Og så var det besynderligt at sidde ombord i flyveren og få en SMS der der fortalte at flyveren var aflyst - at man kunne få billetten refunderet da det var begrænset med mulighed for ombookning - og så måtte man selv som om man kunne finde en alternativ rute hjem. Har SAS nu også smidt ansvaret for sine passagerer - sammen med billige billetter? Flyveren fløg dog - og der var en SMS der afkræftede den første da vi landede i København... en besynderlig tur hjem fra Dublin, det var det!"