The staff was great. The food really wasn’t good
Fordele: "New aircraft"
Ulemper: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Fordele: "Just ok"
Ulemper: "The crew and the service"
Fordele: "Fast boarding. Early arrival. Comfortable seat."
Ulemper: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Fordele: "crew was pushing , no time in an rush all the time"
Ulemper: "service level"
Fordele: "What can I Say. It's Singapore Airlines"
Fordele: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Fordele: "The crew was great as usual. The food was good"
Ulemper: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Fordele: "Premium economy was great."
Fordele: "lot of turbulence, uncomfortable ride"
Ulemper: "entertainment system was good"
Fordele: "excellent - comfy plane, great service, excellent stuff."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ulemper: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Fordele: "The flight attendants were nice, attentive and joyful!"
Ulemper: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Fordele: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Ulemper: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Fordele: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Ulemper: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ulemper: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Fordele: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Ulemper: "None that I can think of"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Ulemper: "Outdated Cabin Fit Out"
Ulemper: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Fordele: "Everyone was very attentive and nice. The leg room is decent ."
Ulemper: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Fordele: "Great entertainment system for a short haul fl flight"
Ulemper: "Terrible food"
Ulemper: "Some staff not courteous which surprised me"
Fordele: "I like everything about Singapore airline service."
Fordele: "Great service"
Fordele: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ulemper: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Fordele: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Ulemper: "Nothing bad to say about this flight. Great airline."
Fordele: "Food and good service"
Fordele: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Ulemper: "Nothing! Best daytime flight to europe! And home before midnight"
Fordele: "I paid for an economy class ticket but got first class service."
Fordele: "Crew was great. Food not bad for airline food . It was clean."
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Fordele: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Ulemper: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Fordele: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Ulemper: "There was nothing that I didn't like."
Ulemper: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Fordele: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Ulemper: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Ulemper: "old facilities"
Fordele: "It was a standard flight"
Ulemper: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Fordele: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Ulemper: "Can't think of anything:)"
Ulemper: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Fordele: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Fordele: "Price and convenience."
Ulemper: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
I love Qatar Airways.Thanks to all the people who serve the airline
Everything was excellence and good
Fordele: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Fordele: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Fordele: "Very pleasant and comfortable flight with QA."
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Ulemper: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Fordele: "Entertainment and food is always great with Qatar!"
Ulemper: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Ulemper: "I truly enjoy this airline! No complaints"
Fordele: "Too crowded"
Ulemper: "One more staff will be better"
Fordele: "Every thing"
Fordele: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Ulemper: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Ulemper: "The flight is too long"
Fordele: "Q-suites and business class flight crew."
Ulemper: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Fordele: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Ulemper: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Fordele: "The food and flight staff were good"
Ulemper: "Snacks and drinks could be betteri"
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "The service and food."
Fordele: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordele: "had a whole row to myself and the food was very good"
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Ulemper: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Fordele: "Food, entertainment options, comfortable seats, warm blankets"
Fordele: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Ulemper: "Plane wasnt clean enough specially toilet."
Fordele: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Ulemper: "The seats were very tight and the food was okay, but the staff was great."
Fordele: "Good movies, comfortable seats"
Ulemper: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Fordele: "Staff is friendly"
Ulemper: "The seats are tight and I am a slim person"
Fordele: "I love this app , it's awesome it's save my money and time"
Fordele: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Ulemper: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Ulemper: "both flights had 2 hours delay... also lugages cames with next flight."
Fordele: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Ulemper: "The shape of the seats was not optimal for my height/size."
Fordele: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Fordele: "All Qatar employees were friendly and helpful. A great flight!"
Ulemper: "Flight was delayed materially with little forewarning Service was poor"
Ulemper: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Fordele: "My trip from Beijing to Doha was fine."
Ulemper: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Much better knee space. Excellent flight, good service..."
Ulemper: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Fordele: "Again on time and effortless boarding made the overall experience a good one."
Ulemper: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Ulemper: "It was canceled while am at the airport and i rebooked"
Fordele: "I liked that it was empty and I could lie down."
Ulemper: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Fordele: "Great seat with extra legroom, very attentive cabin crew."
Fordele: "Crew was professional, qiality of food great"
Ulemper: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Ulemper: "No comment"
Fordele: "I like overall, food , entertainment, cleanliness and the amazing crew."
Ulemper: "I would fly again with emirates."
Ulemper: "Emirates are a quality airline unlike BA and KLM."
Fordele: "The crew is great . Service excellent"
Ulemper: "Not to delay the flight for 2 hours !"
Fordele: "Emirates has been my favorite! Best flight ever!"
Fordele: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Fordele: "Good flight"
Ulemper: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Fordele: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Ulemper: "Screaming kids for whole 14 hours!"
Fordele: "good entertainment, great staff"
Ulemper: "plane a little older, but all in, it was fine"
Fordele: "The flight"
Fordele: "Emirates is everything we can wish"
Fordele: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Ulemper: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Fordele: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Ulemper: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
Fordele: "Crew made the flight a pleasant time dispute the 13 hours in the air. Good service, Good food and reasonably comfortable accommodations."
Ulemper: "The entertainment system needs some updating - kept freezing and needed to rebooted to continue watching. Wouldn't normally care but with all that time captured in air you need it to work."
Fordele: "We felt safe and the flight landed a bit early."
Ulemper: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Fordele: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Fordele: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Ulemper: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Ulemper: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Ulemper: "seats are way too narrow for such a long trip."
Fordele: "There was good service in the flight"
Fordele: "Leg Room. Timing"
Fordele: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Fordele: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Ulemper: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Ulemper: "It was delayed for 50 mins"
Fordele: "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
Ulemper: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Fordele: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Ulemper: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Fordele: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Fordele: "Short flight, excellent service."
Fordele: "I always see the best experience with emirates"
Ulemper: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Fordele: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Fordele: "Did not get drinks at all until dinner was erred which was over 2 hours into the journey. May have been ok if I hadn't just run from a late arriving connection to make this leg of my flight and I was so thirsty!! Naturally they were out of what would have liked for my meal. However the worst part is that Mt luggage didn't make it to Heathrow with my flight and the service in trying to get my bags back has been shocking. Considering I was told my bags would be arriving in London 2 hours later I still do not have my bage in my possession- a day and a half later. And trying to get to talk to someone to help. This has been so frustrating and disappointing."
Fordele: "The team was fantastic. Always willing to help."
Ulemper: "The flight was delayed and the announcements were not made to keep us informed. There was some chaos involved once the gates were open. This has to be addressed."
Ulemper: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Fordele: "Every thing , service , taking off and landing ."
Ulemper: "Nothing , every thing was perfect"
Ulemper: "The Business Class seats on the 777 are very narrow. Boarding the plane was tedious as it was far from the terminal and we had a long wait on the bus."
Fordele: "After what happened on Wednesday August 3rd I expected there to be some craziness but not like this. I was checked in by an employee who just started that day. She tells me in a faint voice "sir you may not make this flight". After that she tells me to check back 1 hour before the flight leaves. So I do, another teller states you made the flight please go to security. I have 45 minutes before the flight is schedule to leave at 3pm. I rush with my wife from one part of DXB to the other. Somehow make it there, but then have to wait for over 2 hours because of a connecting flight being delayed, unbelievable. Then when we land and I try to claim my bag, the bags are lost. Not just mine quite a few passengers. I go to baggage claim and the teller is screaming at me and other passangers "shut up, I don't care about your bag". This is the most disrespectful moment of the trip, never have I experienced a customer service provider yell at me like this. This experience is a direct reflection of emirates lack of management in their hiring process, as well as their ability to train their staff in high stress environments. Will I fly emirates again probably not, paying a premium for below average service is not worth it. The cabin crew were very thoughtful and respectful and made the trip bareable, their ground crew is anot her story."
Ulemper: "Lack of management with staff, being unable to control a high stress level situation, additionally the lack of communication regarding the progress of my flight. Delays and set backs happen but communication would help me plan and be prepared accordingly."
Fordele: "The planes were very comfortable and the boarding was very well organized, especially for parents eith children."
Ulemper: "The crew wasn't very helpful and they were a little condescending."
Fordele: "Entertainment on board"
Ulemper: "Your flight attendants are terrible, I asked her 3times just to get some water and she raise her voice to me, and I press attendant call button for 5 times just to get some more water but non of your flight attendant showed up at my seat, I'm a purser of Thai airlines so I know this Emirates flight attendant service was suck. I will never fly with Emirates again, so bad services"
Fordele: "They were very attentive and proactive."
Fordele: "Crew good. Seat better than airbus seats!"
Ulemper: "Service, food, flying experience in short everything"
Fordele: "Crew does an amazing job!"
Ulemper: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Fordele: "The crew did an excellent job."
Ulemper: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Ulemper: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Fordele: "Crew was friendly."
Ulemper: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Ulemper: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email firstname.lastname@example.org Thank you. Mikyoung Seo"
Fordele: "Nothing was amazing."
Ulemper: "Again, seats were uncomfortable and cramped."
Fordele: "The crew were very accomodating and hospitable."
Ulemper: "The food"
Fordele: "Open bar! Drink all you can! :D"
Ulemper: "Free inflight wifi would have made the flight much more enjoyable :)"
Ulemper: "More options for music and movies."
Fordele: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Fordele: "Thank you to a lady crew who acceded to our request for change of seats"
Fordele: "Lounge was great"
Ulemper: "More space in economy"
Fordele: "Crew was great, very polite and attentive."
Ulemper: "Give pillows to economy seat."
Fordele: "I like the food and crew are very helpful and has a smiling face."
Fordele: "Superb service, nice plane, confortable seats (business)"
Fordele: "Ok plane, food was fine too"
Ulemper: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Fordele: "Crew were polite and nice. Food was good"
Ulemper: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
Ulemper: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
Fordele: "Landed ahead of schedule. Crew was terrific"
Ulemper: "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
Fordele: "Nice crew. Good food. Arrived safely."
Ulemper: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "No where to charger my phone."
Fordele: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Ulemper: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Fordele: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Ulemper: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Fordele: "According to the price, services was perfect"
Fordele: "Every thing"
Fordele: "Crew was very service oriented!"
Ulemper: "The legroom was horrible."
Fordele: "All of the above mentioned service."
Ulemper: "All of the above mentioned service."
Ulemper: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ulemper: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Ulemper: "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."
Fordele: "Very nice crew Got free drinks and meal"
Ulemper: "Hard to see tv and watch movies with cabin lights on"
Fordele: "The food onboard and seats are really good. Crew service is decent"
Ulemper: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Fordele: "did not like anything"
Ulemper: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Fordele: "Food was good"
Ulemper: "Crew were not patient or too helpful."
Fordele: "Absolutely great"
Fordele: "service was great. seat was comfortable"
Ulemper: "transfer was confusing - didn't know where to go leaving my flight."
Fordele: "Seat was nice but it was a different plane than usual."
Ulemper: "Food was bad."
Ulemper: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Fordele: "first flight was delayed, and this one didnt take off without me"
Ulemper: "bangkok airport is so slow and inefficient"
Fordele: "Enlelt at books billet på Thai Airways hjemmeside. Ok Business class sæder/kabinekomfort"
Ulemper: "Kedelig lounge Elendig service i flyet. Absolut ikke serviceminded personale på denne flyvning. Stor forskel på at flyve business med Thai på indenrigs - og udenrigsruter."
Ulemper: "Alt kunne have været bedre."
Fordele: "The planes took off and landed smoothly"
Ulemper: "Short connection time - way too short for this size airport. Never book a transfer in Istanbul with less than 2.5 hrs connection time. The airport adherence to covid social distancing rules was a joke. I think it was the worst experience and provoked a lot of stress. The boarding was also chaotic and business class did not board separately. The Meals on board were poor - fish or lamb (smelly) they quickly run out of pasta in business class. This whole experience was bad."
Ulemper: "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
Fordele: "Efficient and on time."
Ulemper: "All fine."
Ulemper: "Staff was not helpful at all."
Fordele: "Plenty of films."
Ulemper: "Cabin was too hot."
Fordele: "good people /service, good food and comfortable seating nice experience all in all"
Ulemper: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "Food was quite good for an airline."
Ulemper: "The cabin was hot, couldn't sleep, no air vents."
Fordele: "Variety of entertainment available"
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "The in-flight entertainment was great."
Ulemper: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Fordele: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordele: "Polite crew, comfortable enough"
Ulemper: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Fordele: "Flight time Prices Service"
Fordele: "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
Ulemper: "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Comfort zone"
Ulemper: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Fordele: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Ulemper: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Ulemper: "Everything was pretty good."
Fordele: "New and clean aircraft Kind cabin crew Ontime departure"
Fordele: "Flawless in every way"
Ulemper: "It didn't happen and I wasn't notified"
Ulemper: "Vegetarian meals were not good."
Fordele: "Honestly, not very much. The Entertainment system kind of worked, although the touch screen barely worked, and the movie selection was mediocre."
Ulemper: "Very old plane, with barely any leg room, poorly functioning seats that didn't recline--and when others recline, I couldn't even open my tray table. The crew was incredibly rude and generally unhappy to help--a consistent show of attitude, as if WE were a pain to service, when just asking for water/tea because they kept skipping us! The food also was really bad, nothing like it used to be. By far the worst Turkish Airlines experience I've had, and I may reconsider booking in the future."
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Ulemper: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"
Fordele: "Newer plane"
Ulemper: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Fordele: "Great flight/airline, but boarding was a hot mess!"
Ulemper: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Fordele: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Ulemper: "Wish more legroom, but can't blame airline for that"
Fordele: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Ulemper: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Fordele: "Flight took off on time"
Ulemper: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Fordele: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Ulemper: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Fordele: "God overall"
Ulemper: "Your food is terrible!!"
Fordele: "Venligt og hjælpsomt personale. Håndterede det rigtigt fint da en medpassager fik et ildebefindende og måtte have lægehjælp."
Ulemper: "Luftkvalitet var dårlig og temperaturen alt for høj. Benpladsen ved mit sæde var ringe - der sad en sort boks til begge sider som tog en del af pladsen"