I couldn't abord my flight because of the airline and I didn't get my money back 😓 + I'm a military service member I'm late to my duty called. So I didn't get my money back and I had to buy another flight.
Fordele: "Everything. They are the best"
Fordele: "Food is great. Crew are very nice."
Ulemper: "Advanced seat assignment"
Fordele: "All fine, no complaints."
Ulemper: "Up date movies."
Fordele: "Efficient, no worries."
Ulemper: "Movies out dated"
Fordele: "Plane in excellent condition. Service outstanding."
Ulemper: "Nothing special about the food, but it's not a big deal. Would fly them again."
Fordele: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Ulemper: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Fordele: "Cleanliness & spacious leg room"
Ulemper: "Serve the coffee/tea with the meal, not after."
Fordele: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Ulemper: "Nothing except flying first class."
Fordele: "Very nice trip"
Ulemper: "Clean the restroom more often"
Ulemper: "More offers of water and drinks."
Ulemper: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Fordele: "Great service!"
Ulemper: "Dated aircraft A330-300 and seats."
Ulemper: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Fordele: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Ulemper: "Eveything was seamless for a novice"
Fordele: "Everything was on time, the food was great, and the service excellent."
Ulemper: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Fordele: "Staff was friendly"
Ulemper: "More food offerings like snacks and fresh fruit options"
Fordele: "Food. Entertainment system."
Fordele: "Seats reasonably comfortable, service decent"
Ulemper: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Fordele: "The staff was great"
Ulemper: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Ulemper: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Fordele: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Fordele: "very accommodating for handicap"
Fordele: "Quick service especially picking up the completed meals Very helpful with transit"
Ulemper: "All good"
Fordele: "extra leg room was great"
Fordele: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Ulemper: "Nothing comes to mind."
Fordele: "I loved the aircraft and the great service. They offered great food and the service was fast"
Ulemper: "Everything ok"
Fordele: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Fordele: "Clean, comfortable and professional."
Fordele: "Korean Air eventually returned my money"
Ulemper: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Fordele: "Crew is rather polite and courteous."
Ulemper: "On-board entertainment system wasn't working until 5min into the air."
Ulemper: "Good customer service"
Fordele: "Good service. All attendants and crews were nice and friendly."
Ulemper: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ulemper: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Fordele: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Fordele: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Ulemper: "There wasn't anything that I didn't like."
Fordele: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Fordele: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Ulemper: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
Ulemper: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Fordele: "Food n staffing"
Ulemper: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Fordele: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
Ulemper: "The service on the plane is outstanding"
Fordele: "same as above"
Ulemper: "same as above"
Fordele: "Over all, satisfaction service! Food, courteousness & facility"
Ulemper: "None zero"
Fordele: "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
Fordele: "Same as acove."
Ulemper: "Same as above."
Fordele: "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
Ulemper: "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
Choice of movies were limited
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Fordele: "The crew took care of us during a strange virus affected flight."
Ulemper: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Ulemper: "We did not make this flight and had to take the train instead"
Fordele: "Crew was amazing"
Ulemper: "The boarding"
Fordele: "Timely schedule"
Ulemper: "Foods and beverages quality/variation"
Fordele: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Fordele: "One of the best service! Thank you!"
Ulemper: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Fordele: "Great experience overall"
Fordele: "Empty seats"
Ulemper: "Only snack No entertainment No chargers"
Fordele: "A taste of Japan food."
Fordele: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Ulemper: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Fordele: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Fordele: "Comfortable seat space and food is great"
Fordele: "Staff were amazing."
Ulemper: "Nothing great experience!"
Fordele: "Staff and crew and food!"
Ulemper: "We could not check in online. This was frustrating and we do not know why?"
Fordele: "Nice comfortable flight at convenient times. Great cabin crew and service."
Fordele: "Easy checking process. Friendly staff"
Fordele: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Fordele: "Staff are super kind."
Fordele: "The staff is very nice."
Ulemper: "The exonomy seats."
Fordele: "Good price"
Ulemper: "Stink in the plane"
Fordele: "Excellent, polite service, very comfortable seats."
Fordele: "The meals were healthy Japanese meals with lots of vegetables"
Fordele: "free movies"
Ulemper: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Fordele: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Ulemper: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Fordele: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Ulemper: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Fordele: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Ulemper: "Would like to listen to ATC"
Fordele: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Ulemper: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Fordele: "Flight was very good - enjoyed meal and entertainment"
Ulemper: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Fordele: "Good experience. Crew are kind and friendly!"
Fordele: "The crew was very friendly and attentive. The food was generous and very good"
Ulemper: "There really wasn't anything I didn't like"
Fordele: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Fordele: "Everyone is super nice."
Fordele: "Staff are very attentive and helpful; the entertainment system is top class"
Ulemper: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Fordele: "Treated with respect and calmness."
Fordele: "Very attentive, professional crew."
Fordele: "Best service ever provided by an airline"
Fordele: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Ulemper: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Fordele: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Ulemper: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Fordele: "The icecream"
Ulemper: "There was only one choice of meal left when they gave it to me:("
Fordele: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Fordele: "The flight attendants are awesome. They are very attentive to your needs."
Fordele: "Staff pleasant"
Ulemper: "Entertainment could be improved"
Fordele: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Ulemper: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Fordele: "Best in the world, as always."
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Best airline ever for economy
Fordele: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Ulemper: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Fordele: "crew handled the tough crowd well, but were not extremely hospitable"
Ulemper: "food was disgusting"
Fordele: "Ok boarding, plane was new, entertainment system was up to date"
Ulemper: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ulemper: "Reservation online"
Fordele: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ulemper: "Excellent service"
Fordele: "Generally good Flight was operated by Silk Air"
Ulemper: "Entertainment score is not meaningful because of the short flight time."
Fordele: "Friendly staff Good customer service"
Ulemper: "There was nothing i dislike"
Fordele: "Hotel location is convenient, quite comfortable and clean."
Ulemper: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Fordele: "The economy section of the upper deck of the A380 is great!"
Fordele: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Ulemper: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Fordele: "Flight crew great"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Fordele: "Excellent service"
Ulemper: "Very poor on board entertainment"
Fordele: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Fordele: "Amazing service!"
Fordele: "Comfortable, full service through the night.."
Fordele: "But I got to take Qatar airline and the service was great"
Ulemper: "Almost missed the flight, havent noticed the passengers in prior"
Fordele: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Ulemper: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Fordele: "Liked the service"
Ulemper: "Nothing special."
Fordele: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Fordele: "friendly staff top Service top Inflight"
Ulemper: "old aircraft, no usb or power point charging. choice of 5 movies"
Fordele: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ulemper: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Fordele: "Crews are truly nice and patient"
Ulemper: "Crews are very nice, food are not really good"
Fordele: "Superb service throughout from check in to on flight."
Ulemper: "Seat on outbound had a slight issue."
Fordele: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Ulemper: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ulemper: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Fordele: "Staff were awesome. given that my wife and son both had food poisoning."
Ulemper: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Fordele: "The staff were helpful, once I had complained enough."
Ulemper: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Fordele: "The food was ok. It didn't set my heart on fire, but I did finish it."
Ulemper: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Fordele: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Fordele: "crews are energetic and warm welcoming passengers."
Ulemper: "aircon temperature is too hot for seat 50H area."
Ulemper: "Extremely cramped flight in regular Economy."
Fordele: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Fordele: "The staff were great, very efficient."
Ulemper: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Fordele: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Fordele: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Ulemper: "Wish the food could have been better and the choice for dessert wider."
Fordele: "Attentive Staff - Fabulous"
Fordele: "got us there, efficient and effective crew."
Fordele: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Fordele: "The crew is really the only thing making the flight enjoyable."
Ulemper: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
We had originally booked the flight with the expectation of being on the A-380, but in the last 48 hours before the flight learned we were changed to the 777. A bit disappointed in the last minute change as we were looking forward to the A-380 experience and would have planned differently if we’d known that the 777 was the only option.
Fordele: "Crew wax amazing"
Fordele: "The crew members were great and managed everything effortlessly. The pilot was also very friendly."
Fordele: "Emirates was very efficient. Vegetarian food options were great. Toilet was messy but probably because it was in constant use."
Ulemper: "Thanks, good service"
Fordele: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Ulemper: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Fordele: "Seat was fixed for such a long flight it is hazardous to the spine ."
Ulemper: "Allow the seat to slightly recline like any other airline"
Fordele: "Very friendly crew, and great entertainment options."
Ulemper: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ulemper: "Not to delay the flight for 2 hours !"
Ulemper: "wait for baggage was way too long. Unacceptable."
Fordele: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Ulemper: "Very small plastic cups of water. On-board on call crew service was slow."
Ulemper: "Seats not comfortable Service was not good"
Fordele: "The food"
Fordele: "Same as above"
Ulemper: "Same as above"
Fordele: "so much service, I turned down breakfast."
Fordele: "Everything was perfect"
Ulemper: "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
Fordele: "Dinner meal. Seats"
Ulemper: "Bed, breakfast"
Fordele: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Ulemper: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Fordele: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
Ulemper: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Fordele: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Fordele: "There was good service in the flight"
Fordele: "Leg Room. Timing"
Fordele: "It was a smooth and pleasant journey."
Ulemper: "Menu options were somewhat limited"
Fordele: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Fordele: "Everything from baggage handling to food on aeroplane to deplaning"
Ulemper: "Long wait time at Bangalore Airport for receiving luggage"
Ulemper: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."
Fordele: "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
Ulemper: "The leg room could be a wee bit better. Then again, I was in economy."
Ulemper: "Changing the flight schedule without any concideration!"
Fordele: "I like the meals"
Ulemper: "It is hard to request a window seat"
Fordele: "Staff excelant.restrooms very clean Food was great.landing on time"
Ulemper: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Fordele: "flight attendants, food, nighttime lights, seats, movies"
Ulemper: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Ulemper: "Not enough food and snacks"
Fordele: "good crew, prompt timing, good food"
Ulemper: "long transit in Dubai"
Fordele: "The A380 was much more comfortable way to fly than the 777"
Ulemper: "I disliked the food"
Fordele: "Nothing !"
Ulemper: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Fordele: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Ulemper: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Fordele: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Fordele: "My ankle was fractured and the crew (both at the desk and in the plane were very supportive. My experience was better in India (as Delhi airport) than in Dubai and Boston."
Fordele: "comfortable and new airplane"
Ulemper: "Flight attendants were very rude with a very bad attitude and not friendly."
Ulemper: "Want to be a millionare English version"
Fordele: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Ulemper: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
Fordele: "Emirates defines economy class .. No one else comes close"
Fordele: "Emirates has never disappointed me in service. They are consistent in upping their game in service and comfort to their customers. I have tried multiple airlines over the years to fly to India but nothing beats Emirates."
My 12 hour flight had 2 flight attendants for whole back section. I asked for tomato juice and it came after 40 mins, after he completed serving whole section. They gave about 1L of water in 12 hours. Even if asked more- they give half a cup. Food was excellent, headrest of the seats where excellent.
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
Staff was great and very helpful. But in Mumbai airport had a tough time to get wheelchair and some misunderstanding in getting wheelchair for me and for my wife. It took them almost 2 hours to give us wheelchairs
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Fordele: "The seating was cramped for a 14 hours flight but the staff was excellent."
Ulemper: "Food options not always what I was expecting."
Fordele: "The crew did a great job."
Ulemper: "Wearing a face vizor on top of the face mask is silly"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "The crew was very friendly and helpful"
Ulemper: "Longer wifi time and faster connection"
Fordele: "In-flight entertainment choices."
Ulemper: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Fordele: "It was an ok experience, improved by the head of attendants at the end"
Ulemper: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Ulemper: "Entertainment on the Boeing 777 suffered from access problems"
Fordele: "The airline was helpful even though the flight was delayed"
Ulemper: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Fordele: "Good aircraft, crew attentive."
Ulemper: "Food was poor."
Ulemper: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Fordele: "Very comfortable flight and helpful crew"
Fordele: "Excellent seats..."
Ulemper: "It was too cold in the plane."
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "process quick and efficient"
Ulemper: "average seats"
Ulemper: "Everything !!!"
Fordele: "Good movies, comfortable seats"
Ulemper: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Ulemper: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Ulemper: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Fordele: "12 hrs transit must give Hotel, without Hotel it was bad!"
Ulemper: "More than 10 hrs transit must give Hotel !!"
Fordele: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Ulemper: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Fordele: "The Qatar Airways price."
Fordele: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordele: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Fordele: "The crew was friendly and patient. The flight departed on time."
Ulemper: "The plane was small and cramped. The food was mediocre and could have been more creative"
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Ulemper: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Fordele: "Amazing airline with excellent crew and ground staff ever willing to help!"
Ulemper: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Fordele: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Fordele: "Comfortable and easy"
Ulemper: "Departs in early morning"
Fordele: "This trip was nice. I will fly Qatar again"
Fordele: "The flight was comfortable. The flight attendants were pleasant and attentive."
Ulemper: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."