Forsinkelse fra Beirut. Tasken nåede ikke med
Everything went awesome! Thanks.
Fordele: "It's good to flight public transit long time I'm the food is really bad pouring food"
Ulemper: "The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat."
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "The airline cancelled my ticket and did not notify me. I found out only when I arrived to check my bag. Lufthansa cancelled my flight because they said I had “no showed” for my previous flight two weeks before. This was absolutely not true."
Ulemper: "He option to split groups of travellers."
Fordele: "I liked that we got served a lot of snacks and food :)"
Ulemper: "Nothing honestly! Smooth flight :)"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Fordele: "Flight crew and food was wonderful."
Ulemper: "Passport control in Frankfurt was slow, very long linen under staffed"
Fordele: "Same as above same as a bove"
Ulemper: "Same as above"
Ulemper: "Two flights same food... Too bad"
Fordele: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."
Fordele: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Ulemper: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Fordele: "Food and boarding"
Ulemper: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Fordele: "everything was good other than the entertainment package"
Ulemper: "not verymany movies to select"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "The boarding area was cramped."
Fordele: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Ulemper: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Fordele: "Food and entertainment"
Ulemper: "Seats were too tight and close together,I think for long flights the leg room should be more even in economy class."
Fordele: "Very good travel , good airplain , and good kosher food"
Fordele: "It got me to my destination safely."
Ulemper: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Fordele: "There was a problem with baggage self checkin and it was hard to tell what to do"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "service, good quick flight"
Ulemper: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Fordele: "Did not get into flight"
Ulemper: "They changed the gate in last minute without proper communication"
Fordele: "Very organized"
Fordele: "The crew"
Ulemper: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Ulemper: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Fordele: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Fordele: "A380 flies smoothie."
Ulemper: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Fordele: "Gate and flight crew were polite and attentive. As I could not check in online, I asked for an aisle seat at gate and crew did all they could to provide one. The flight was easy. Everyone in the flight crew offered their assistance before I asked and they did with a smile. Seat was comfortable and I didn't ask for upgrade. I paid for extra room on outbound flight only to sit in the most cramped seat ever. And on this flight I didn't bother paying for extra room and was pleasantly surprised I wasn't sardined. Very nice Lufthansa! The pilot made minimal interruptions and said only important stuff. No unnecessary pleasantries. Thank you!"
Ulemper: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."
Fordele: "Flight was fine."
Fordele: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Ulemper: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."
Ulemper: "We missed this connecting flight."
Ulemper: "Boarding at Frankfurt was a nightmare. All the economy class was pushing and shoving and cutting in front of other people. People were standing outside the line and putting their tickets on the entry system and the attendants were doing nothing to stop them or tell them to go to the end of the line. When left from Chicago to Frankfurt they seated you by rows and this was much more efficient. All flights should board by some system vs. just everyone trying to go at once."
Fordele: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Fordele: "Comfortable, crew are very helpful and cheerful."
Ulemper: "Food isn't that good"
Fordele: "Service and food were excellent. Plane was clean, on time, smooth ride."
Ulemper: "Need slightly more leg room in seats"
Fordele: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Fordele: "Good flight , bad flight delay and luggage."
Ulemper: "To be on time"
Fordele: "Entertainment players"
Ulemper: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Ulemper: "Terrible food and service"
Ulemper: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Fordele: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Ulemper: "long layover before my next flight to Chicago"
Fordele: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Ulemper: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Fordele: "From start to finish there were no hiccups. It was a pleasant journey."
Fordele: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Ulemper: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Fordele: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Fordele: "Movie selection was good."
Ulemper: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Fordele: "On time"
Ulemper: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Fordele: "Fast disembark. Used both ends."
Ulemper: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Fordele: "The flight was short and got us there"
Ulemper: "This was not business service. The seats were uncomfortable, virtually no leg room."
Fordele: "I liked that the plane eventually came..."
Ulemper: "That the plane was an hour late..."
Fordele: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Ulemper: "All was great."
Fordele: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Ulemper: "That I did not fly this airlines before. They will be first on my list from now on."
Fordele: "Very friendly staff"
Ulemper: "All was well"
Fordele: "Everything was at the good level. Professional people to work with."
Ulemper: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Fordele: "Great flight. Was long but made nice by staff/crew and entertainment options."
Fordele: "Very comfortable aircraft"
Fordele: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Ulemper: "The food quantity was skimpy considering the duration of the flight."
Ulemper: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Fordele: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Ulemper: "I don't remember anything about the food."
Fordele: "Friendly staff"
Ulemper: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Fordele: "The plane was comfortable and clean. Internet was offered"
Ulemper: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Ulemper: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Fordele: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Ulemper: "No tv, maps or entertainment at all."
Fordele: "Great staff, friendly and helpful."
Ulemper: "economy class eats sold as business class !!! very poor and cheap strategy --"
Fordele: "On time, smooth flight."
Ulemper: "Boarding area cramped, all classes and rows boarded at same time."
Fordele: "Nice crew"
Ulemper: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Ulemper: "Not enough snacks and no entertainment. Only an hour flight..."
Fordele: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Ulemper: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Ulemper: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Ulemper: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Ulemper: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Fordele: "Flight services were good. Staff friendly. food was good"
Ulemper: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Fordele: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Ulemper: "I have no negative comments about this flight. Everything went well."
Fordele: "everything on time, good selection of movies"
Ulemper: "the food....pretty bad"
Ulemper: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Ulemper: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."
Fordele: "The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages)."
Ulemper: "It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution."
Ulemper: "The worst airline ever"
Ulemper: "Good was not good really bad it is"
Ulemper: "We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate"
Fordele: "Boarding was fast , crew was nice."
Ulemper: "Laggage didnt arrive to the final destination (Minsk), we have to wait a long time in the airport to pick up our laggage."
Ulemper: "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"
Fordele: "the crew was very helpful and friendly"
Ulemper: "This was booked with Virgin Atlantic, there was a medical issue and Vigin Atlantic refused to allow the return ticket code to be rebooked - at any price, so there was no flight, and I paid for a new ticket on another airline."
Fordele: "I liked that the ladies look fit and nice ( I mean the flight attendant ladies)."
Ulemper: "We need the crew to walk in the isles more often. I wanted to drink water a lot but couldn't even contact the crew as they were never around."
Fordele: "i liked everything besides what i wrote ///"
Ulemper: "1if my screan worked 2 i asked them to find me one that works said yes thou never returned"
Fordele: "The crew was amazing ."
Ulemper: "You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine. Moreover ,its not "reasonable" to serve wine in cartoon cups. You should improve your WIFI service,when it is offer."
Fordele: "Aeroflot made it a comfortable flight, pillows, blankets and slippers included in economy. Nice meals and non alcoholic drink options."
Ulemper: "They have those old school dual pin headphone jacks, bring a converter for your own headset because the airline issued ones are muffled. Keep an eye out for the (female body) objectifying promotional safety video, yikes Aeroflot. Moscow airport really leaves a lot to be desired. I spent two 4-hour layovers there on this trip and walk away with a higher sympathy for Ed Snowden, poor guy."
Fordele: "On the overnight flight we were given pillows, blankets, eyeshades, headphones and slippers. The two hot meals were preceded by printed menus so we could make our choices before they were served. An ice cream snack was distributed between the meals.The flight was smooth and not too crowded."
Ulemper: "A little warm in the cabin, with no individual air control. Neither the touch screen nor the remote for controlling the screen worked well."
Ulemper: "The sound in earphones was poor not allowing to enjoy movies/ music."
Fordele: "Nada, esta ha sido mi peor experiencia con una aerolinea."
Ulemper: "Yo venía con ellos de Nizhny a Moscú para luego agarrar el avión hacia Vienna. Llegamos con 2 horas y 45 minutos de tiempo antes de que saliera el siguiente vuelo. Bajando del avión nos atrasaron 40 minutos. En el counter mas de una hora y en migración otro poco de tiempo. Nos saltamos la línea al ver que no nos iba a dar tiempo y así fue. Llegamos 18 minutos antes y no nos dejaron entrar. Lo peor es que Aeroflot no nos ayudó y nos dijo que nosotros fuimos los que llegamos tarde. Lo mismo le sucedió como a 10 personas del mismo vuelo y cuando estabamos poniendo las quejas vimos por lo menos otros 10 de otros vuelos con la misma situación."
Fordele: "Crew was exceptional! Flight was comfortable. They provided slippers, a blanket and pillow for everyone. 2 meals and a snack for our 12 hour flight. Entertainment was varied and good. Overall great flight!"
Fordele: "I have flown Aeroflot 6 times so far this year. They have, by far, been one of the most courteous, helpful, polite and pleasant staff to work with."
Fordele: "Hospitable easy beautiful attendants great varieriy of movies and generous meals"
Ulemper: "The gate number was not written on the boarding card i arrived to Moscow and nobody helped me and i lost my flight and Aeroflot refuse to put me on another flight .....what should i do ????????"
Fordele: "The flight was excellent, other than it was >1 hour late."
Ulemper: "The flight was delayed by over one hour."
Fordele: "seats were comfortable"
Ulemper: "my meal request did not make it to flight, and the substitute food i received was very poor"
Fordele: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Ulemper: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Ulemper: "Sandwich was unappealing"
Ulemper: "Very unprofessional crew."
Fordele: "Excellent crew"
Ulemper: "Dishes are too spicy, soy sauce doesn't match a salad. Vegetarian diet is not Asian. Entertainment program failed. 10 hours flight without it too boring."
Ulemper: "Entertainment options were really outdated and lam,, little fresh content."
Fordele: "The seats are comfortable even in the economy class. Plus we got slippers so I could kick my boots off."
Ulemper: "For whatever reason we got bused to the plane. The bus went for couple of miles around the airport before we got to the plane. Then we had to walk to the plane in the rain. This is very unusual event, as I fly often this route and this is the first time it occured."
Fordele: "The seats are good, the crew is nice, the food is ok. USB charging worked, wifi was not promised and was not given."
Ulemper: "The connection in Moscow is a pain. No explanations, lots of walking and waiting in line for passport checks, and queue must self regulate as the airport staff don't care. Once done with checks, there is no way to get wifi in airport. It's free if you have a Russian mobile number, but if not they only option is to find a local and ask that they register for you with their own number."
Fordele: "Great service. Very decent food."
Ulemper: "Boarding process is not well organized."
Fordele: "Boarding was smooth and the crew did a wonderful job."
Ulemper: "The TV screen froze often and was hard to navigate because it responded so slowly."
Ulemper: "There was a delay"
Ulemper: "The temperature in the plane before take off was very cold. I was dressed in a warm sport suit and got cold. My daughter was shievering in 2 sweaters. Blankets were sold not given to us only after take off. We had to wait 40 mins to take off which is fine in a busy airport, but couldn't get blankets when needed."
Ulemper: "Crew member named Alexander was very very rude with us and other family. When we asked for his full name to file the complaint he refused to give his last name I believe crewmembers should be trained well and know how to communicate with the customers .very very disappointed"
Fordele: "Aeroflot is an amazing airline - the people, food, seats...I highly recommend it. We flew Business Class and Economy and both exceeded our expectations and the quality of other airlines."
Fordele: "A surprise. Boarding was efficient. The crew was friendly and professional. Although there were triple announcements in Russian, German, and English, I'm sure this is all a legal requirement. Although there was no entertainment, the flight was only 2 1/2 hours long. The seats were comfortable and there was ample legroom. I was able to choose a seat within the 24 hour boarding time at no cost. The female cabin crew members had really had red outfits which shows perhaps the airline is trying little bit too hard. Still, I would fly with them again."
Ulemper: "The food was mediocre."
Fordele: "The plane was comfortable with devices to watch movies and play games. The staff is well trained and polite. The flight was pretty smooth. Everything was on time."
Ulemper: "The portions of food that Aeroflot provided were small."
Fordele: "The plane was new and the flight attendances were very nice!"
Ulemper: "The set off was delayed"
Fordele: "Crew announcements incomprehensible"
Ulemper: "small plain."
Fordele: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Ulemper: "The food was terrible. The movie and tv selection was not to my liking."
Ulemper: "For some reason handles between seats couldn't be raised. we were traveling with a child, and could not use three seats as a "bed" as usual"
Fordele: "Everything is very professional and the food is of reasonable quality for an airline. The portions are small and there is nothing in the way of snacks either available for pickup or served between meals. Look at what Delta does - they keep those leftover items still in the wrapping and add any they did not seve and then keep those in the galley for passengers to help themselves. delta also serves one or two snacks on the intercontinental flights in addition to two meals!"
Ulemper: "See above"
Fordele: "Aeroflot has a new fleet of Boeing 737-800, which I used on my flight from Belgrade to Moscow and back."
Ulemper: "Well, unfortunately, the service is still very moderate, to say the least. They speak poorely any non-Russian language (say, English). During both flights, I ordered juice and coffee, and they either didn`t understand me, or were just unkind enough to give me only one of those (although during my return flight, they said that they couldn`t boil the water due to turbulence). Their seats arrangement is uncomfortable, especially for tall persons (as me)."
Ulemper: "The blanket had hair, dust, and peanuts from previous passengers, flight attendant insisted that they had no new blankets. I was suffering for a cold and I noticed that one flight attendant has the new blanket on her hands, but she told me that is for business class only. That's ridiculous. I had to buy some cold medicine in New York to get my health back together for the stuff I need to do. The process of boarding was extremely unorganized, there is no sky priority either. I will not continue to pay for that membership for this lame service. The food is the worst."
Seats were like bus seats; good food; overall okay.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Consistent SAS quality"
Ulemper: "Drinks expensive"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Ulemper: "Very small plane. No USB."
Ulemper: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Fordele: "Crew was business only."
Ulemper: "More engaged crew. The"
Fordele: "Food was the best airline food!"
Ulemper: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Fordele: "Boarding was easy, flight was smooth and on time."
Ulemper: "Seats were snug, granted we had the less expensive tickets."
Fordele: "Only thing I like is seats and boarding experience"
Ulemper: "The terrible air hostesses rude arrogant and very disrespectful"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Ulemper: "I was unable to make it to copenhagen due to missing my connection"
Fordele: "The airplane was modern and well kept. The crew were attentive and kind."
Ulemper: "Nothing - our flight out was great!"
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Fordele: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Ulemper: "We were late and my impression is that the crew is not well organized and costed the delay."
Fordele: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Ulemper: "Used backup plane. It had an older entertainment system."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Plane seemed new and modern. Friendly staff, attentive."
Ulemper: "Only one side of my headphones worked, seats not very comfortable."
Ulemper: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Ulemper: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Ulemper: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Fordele: "Fairly new plane."
Ulemper: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Fordele: "Very accommodating crew"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "The water bottles, pillow, and earbuds were on the seats."
Ulemper: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Ulemper: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Fordele: "I was treated by the cew very, very badly. Food was terrible."
Fordele: "Aisle seat"
Ulemper: "Nothing was complimentary"
Fordele: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Ulemper: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."
Ulemper: "Expensive rates on luggage"
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Fordele: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Ulemper: "There was no snack served."
Fordele: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Ulemper: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Fordele: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Fordele: "Fast flight, drank some coffee."
Ulemper: "It was a quick flight, nothing much to say."
Fordele: "The flight was comfortable and the onboard crew were very nice."
Ulemper: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."
Fordele: "The flight crew were very nice and helpful.."
Ulemper: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "Great entertainment in modern plane with good service."
Ulemper: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Fordele: "Crew were polite, friendly and attentive."
Ulemper: "Better food, bigger dessert"
Fordele: "Everything went fast and smoothly."
Ulemper: "Food/snacks - little bit more"
Fordele: "They offered a cookie, coffee and water. If you want more you have to purchase it. I was amazed by the punctuality."
Ulemper: "Flight delays, late boarding, better service"
Fordele: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Ulemper: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Fordele: "The aircraft."
Ulemper: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Fordele: "Quick problem solving with the delayed flight."
Ulemper: "Again, lost baggage is an incredible inconvenience."
Ulemper: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Ulemper: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Fordele: "Crew, boarding."
Ulemper: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Ulemper: "The boarding and flight were late"
Ulemper: "I lost transfer flight"
Fordele: "Everything ran smoothly."
Ulemper: "Flight attendants a little cold but not nasty"
Fordele: "On time as I had a connection outbound. All good in the transfer."
Ulemper: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Fordele: "OK small flight to warsaw from Lviv"
Ulemper: "Took too long the flight to Lviv and my luggage never made it on the flight."
Ulemper: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Ulemper: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Fordele: "We liked the flights that we got switched to on Lufthansa."
Ulemper: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Fordele: "The crew was very friendly and helpful."
Fordele: "Read above"
Ulemper: "Service on board was not nice"
Fordele: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Ulemper: "The seats, when in reclining position, could have been a bit more comfortable."
Fordele: "After reading all of the previous reviews I was panicking about the flight being cancelled and getting stuck at the airport all night. The weather held pretty good last night, and we departed ON TIME."
Fordele: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Ulemper: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Fordele: "Shortness of that flight"
Ulemper: "I don’t remember"
Ulemper: "There was no food. Only for a money."
Fordele: "The flight was on time and the crew was great"
Ulemper: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Ulemper: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Fordele: "Nice seats, very friendly staff and amazing service"
Ulemper: "Beef was over cooked. But is a plane so I understand!!"
Fordele: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Ulemper: "In-flight entertainment offered a very conventional set of movies from which to select."
Fordele: "Getting off at the end"
Ulemper: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
Fordele: "Professional crew."
Ulemper: "Late boarding, aircraft was full and the seats had very narrow width making the trip very uncomfortable for the passengers. Food was only served for extra payment (I didn't buy budget airline ticket at least the price didn't reflect that!). Parking in Frankfurt far away from the terminal, the busses were waiting long till start fully packed with people very frustrating."
Fordele: "Crew was very nice"
Ulemper: "Seat was broken and flight was delayed 45 min"
Ulemper: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."
Fordele: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Ulemper: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Ulemper: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Fordele: "Nice crew and polite"
Ulemper: "Bathrooms, not clean and not functioning Delays"
Fordele: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Ulemper: "Weather related delay not airline dependent"
Ulemper: "Flight was late again!"
Fordele: "Good stuff"
Ulemper: "The chair is uncomfortable"
Ulemper: "Inattentive crew"
Fordele: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Ulemper: "No entertainment! Though it was only a two hour flight."
Fordele: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"
Fordele: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Ulemper: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Fordele: "Wide, comfy seats, nice crew, good food"
Ulemper: "Poor selection of movies"
Fordele: "Boarding went easily the flight was quick and filled with snacks"
Fordele: "The food and service was very good."
Ulemper: "The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle."