It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
We should get snacks like peanuts or pretzels
Fordele: "I like the crew members"
Ulemper: "Entertainment selection and food could be better"
Fordele: "Amazing crew, great seating area and tasty menu."
Ulemper: "Nothing comment."
Ulemper: "No complain . It’s singapore airlines"
Fordele: "crew were very friendly and helpful. flight was one of the best i’ve had"
Ulemper: "boarding at sydney was very confusing"
Ulemper: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Ulemper: "Seat space could be wider for working"
Fordele: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Fordele: "Service was excellent, always with a smile."
Ulemper: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Fordele: "Seating was spacious, crew was attentive. Boarding was efficient."
Ulemper: "The food choice was not pleasing to me."
Fordele: "Food was pretty good. Loved the Weiss ice cream bars"
Ulemper: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Fordele: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Ulemper: "would like regular water bottles to be available for drinking"
Ulemper: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Fordele: "Great service."
Ulemper: "Disinfectant smell."
Fordele: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Ulemper: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Fordele: "The trip was uneventful, with the usual excellent service."
Fordele: "Very good service"
Ulemper: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Fordele: "Friendly attentive staff. Excell ent food and great. Service."
Ulemper: "Really crowded seats in economy."
Fordele: "Very good service."
Fordele: "Great entertainment system for a short haul fl flight"
Ulemper: "Terrible food"
Fordele: "Service by the crew was great"
Ulemper: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Fordele: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Ulemper: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Fordele: "Business seats were excellent"
Ulemper: "All was good!"
Fordele: "More leg room than other airlines, superb service and excellent food!"
Ulemper: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Fordele: "The service and the flight to and from Narita Airport."
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ulemper: "It is really good experience. All the flight attendants are good"
Fordele: "Sound sleep"
Fordele: "Upgraded to biz class, which was fantastic"
Fordele: "The food was ok. It didn't set my heart on fire, but I did finish it."
Ulemper: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ulemper: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Fordele: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Ulemper: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Fordele: "Great price"
Ulemper: "Food is not good"
Ulemper: "cramped uncomfortable seats freezing cold"
Fordele: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Fordele: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ulemper: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Fordele: "Crew was outstanding"
Ulemper: "No sound on my entertainment system"
Fordele: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Fordele: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Ulemper: "Earphones were poor and when replaced still did t work well"
The breakfast menu was quite disappointing in comparison to the other food I’m used to being served on Qatar Airways
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Fordele: "The cre was really nice and very attentive."
Ulemper: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Fordele: "The crew was really sweet and making sure passengers were comfortable."
Fordele: "The crew was friendly"
Ulemper: "Bathrooms could have some lotion for dry skin"
Fordele: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Ulemper: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Fordele: "Crew was great, but food I like more like Emirates."
Ulemper: "No headphones and was not possible to watch movie."
Fordele: "Crew was great. They made up for mistakes in a positive and amenable way."
Ulemper: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "Easy and efficient boarding process, great Tv episodes selection"
Ulemper: "Staff was slow to remove plates after eating"
Fordele: "Great crew!!!"
Fordele: "The crew was good. Good movie selection."
Ulemper: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Fordele: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Fordele: "Crew was professional"
Ulemper: "Plane is dirty Food is disgusting Bags treated so badd"
Fordele: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Ulemper: "Nothing. Everything was fantastic."
Fordele: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Ulemper: "I can't think of anything to make it better."
Fordele: "The crews are awesome"
Fordele: "Qatar is impressive. The airbus was incredible."
Ulemper: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Fordele: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Ulemper: "No complaints."
Fordele: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Ulemper: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Fordele: "On screen entertainment"
Ulemper: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Ulemper: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Fordele: "I loved the service. All of the attendants were really nice and helpful."
Ulemper: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Fordele: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "All good thank you + food and crew and entertainment"
Ulemper: "All good thanks"
Ulemper: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Fordele: "The 17hr flight went relatively quickly. Much faster than expected."
Ulemper: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Fordele: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Fordele: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Ulemper: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Fordele: "- Service - Food Quality"
Ulemper: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Fordele: "The same as the flight from L.A to Doha, did not feel the time passing..."
Ulemper: "I have nothing to complain about..."
Fordele: "Crew helped with my bags."
Ulemper: "Lack of film choice"
Fordele: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Ulemper: "The food"
Ulemper: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Ulemper: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Fordele: "Very punctual departures and arrival schedules and compliance"
Ulemper: "Nothing to mention"
Fordele: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Ulemper: "The Oryx system lackedmin recent movies ....that's the only complaint"
Fordele: "The flight was on time and boarding was fast"
Fordele: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Fordele: "Crew were wonderful, spacious legroom."
Ulemper: "Boarding was crazy."
Fordele: "Flight was great, best over seas flight I've ever had!"
Ulemper: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Ulemper: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Fordele: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Ulemper: "Nothing as such"
Fordele: "they have a good movie selection"
Ulemper: "it took awhile for us to get our bags in denpasar."
Fordele: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Ulemper: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Fordele: "Excellent customer service"
Super opmærksomt personale. Gode sæder. Underholdning kunne behøver en opgradering
Fordele: "crew was efficient and friendly"
Fordele: "All was fine !"
Ulemper: "All was perfect."
Fordele: "Absolutely nothing"
Ulemper: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Fordele: "Seat not comfortable but it was an airbus so that’s normal."
Ulemper: "Entertainment was unusable picture sounds skipping all over!"
Fordele: "Crew was great"
Fordele: "comfortable flight"
Ulemper: "TV options and headphones"
Ulemper: "Better food choices. Better entertainment options."
Ulemper: "The aircon was not cold enough"
Fordele: "The Crew was very Good and yes the seats were comfortable."
Ulemper: "I think they did the great Job"
Fordele: "Improve entertainment & Food"
Fordele: "Everything was great"
Ulemper: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Ulemper: "N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights."
Fordele: "Crew were excellent in service. They’re Very attentive and friendly."
Ulemper: "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
Fordele: "Everyone was very nice and hospitality was great."
Ulemper: "a better selection of movies/entertainment."
Fordele: "Means of transportation in Bangkok is well organized and very accessible."
Fordele: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Fordele: "Surprised that for such a short flight a food snack was provided."
Ulemper: "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
Fordele: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
Ulemper: "3 toilets out of order. Plane very old. Chilli food so hot inedible."
Ulemper: "Old plane not flat bed and food bad"
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Fordele: "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Ulemper: "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Ulemper: "Crew could have been a bit friendlier"
Fordele: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Fordele: "Four delays. 3 hours late. Rough landing."
Ulemper: "Crew was polite."
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Fordele: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Ulemper: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Fordele: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Ulemper: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Fordele: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Ulemper: "Nothing. Excellent!"
Ulemper: "3X3X3 plane configuration is my least favorite."
Fordele: "Thai airway always tries to give good service."
Ulemper: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Ulemper: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Fordele: "Mobility service help. Ground staff service with a smile"
Fordele: "New, comfortable plane, good choice of movies, good food, great crew."
Ulemper: "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
Fordele: "Staff, service, and entertainment!"
Ulemper: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Fordele: "Very Spacious between seats and very clean"
Fordele: "did not really like anything very much unfortunately"
Ulemper: "the plane was old, it had no windows on the right hand side in business class, the food in business class was terrible and the service was not warm or hospitable. they only gave me one glass of wine with my dinner and did not ask if i wanted a refill."
Fordele: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Ulemper: "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
Fordele: "Food and drink on board in business class."
Fordele: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Fordele: "Flight staff friendly and helpful"
Ulemper: "Long wait at checkout in. Slow."
Fordele: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Ulemper: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Fordele: "Everything was great(:"
Ulemper: "No massage on board, LOL"
Delay and change of terminal last minute
New 737 and seats too confining
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ulemper: "Nothing. Flight was amazing"
Fordele: "Information sharing by pilots and crew. Economy class leg room is good."
Ulemper: "All good up to the level"
Fordele: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Ulemper: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Fordele: "Flight was on time."
Ulemper: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Fordele: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Fordele: "economy plus seats were nice, great movie selection, especially international movies"
Ulemper: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Fordele: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordele: "Crew helpful. Food good."
Ulemper: "Better range of movies please"
Ulemper: "Travelled business class and was ace experience"
Fordele: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordele: "Seat was comfy and spacious for economy class"
Ulemper: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ulemper: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Fordele: "The friendliness of the crew"
Ulemper: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Ulemper: "Need more leg room!!! Larger meals needed."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The crew were amazing and the flight was very smooth."
Ulemper: "Keep up the good work"
Fordele: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Fordele: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Nothing special"
Fordele: "Comfortable and well laid out seat area"
Ulemper: "Food was a little substandard for business class"
Fordele: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Ulemper: "Flight departed 35 minutes late"
Ulemper: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Fordele: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Flight was cancelled."
Fordele: "Everything is top notch for an airline company."
Ulemper: "Nothing.... I enjoyed every moment of the flight."
Fordele: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Fordele: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordele: "Nice to have a wrap for the snack."
Ulemper: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordele: "Flight crew; legroom even in cheap seats."
Ulemper: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordele: "Ground staff at Manchester very helpful"
Ulemper: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Fordele: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Fordele: "quick boarding, responsive Airline stewardess, very polite."
Ulemper: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Fordele: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ulemper: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"