Find tilbud på international fly fra Danmark

Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"

Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"

Fordele: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Ulemper: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."

Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."

Fordele: "Crew was super professional and friendly !"
Ulemper: "Little to no overhead cabin room to stow by my bag so had to place under my feet."

Fordele: "Seat super comfortable!"
Ulemper: "Food service could've been better"

Fordele: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Ulemper: "Not much to say."

Ulemper: "The in-flight snack - choice of two disappointing sandwiches."

Fordele: "Friendly and cheerful crew. Very generous with the drinks."
Ulemper: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."

Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"

Ulemper: "Maden er kedelig og der var ingen valgmuligheder."

Fordele: "Food and crew were terrific."
Ulemper: "Security at Frankfurt is particularly laborious"

Ulemper: "Guy beside me was always sitting to his friends."

Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Fordele: "Flight crew and food was wonderful."

Fordele: "Online check in, easy to board. Flight was on time."
Ulemper: "I wish there was a vegan option for the food/snack onboard."

Fordele: "The food and attention of personal crew"
Ulemper: "Delays in the itineraries and the entertainment system did not work well"

Fordele: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Ulemper: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."

Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."

Fordele: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."

Fordele: "Nothing"
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."

Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Ulemper: "I have no flight to connect to."

Ulemper: "Seat!!!!!!!!"

Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."

Fordele: "Everything except that cookie!"
Ulemper: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Fordele: "On time flight with no problems"
Ulemper: "Uncomfortable seats so hard to sleep during flight"

Fordele: "All was good."
Ulemper: "All was good."

Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"

Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"

Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."

Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"

Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."

Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Ulemper: "N/A"

Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Ulemper: "N/A"

Fordele: "The staff was helpful and courteous"

Fordele: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Ulemper: "nothing"

Fordele: "Punctuality"
Ulemper: "No entertainment"

Fordele: "the crew was courteous, attentive, accommodating."

Ulemper: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."

Fordele: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Fordele: "Updates form Kayak were much better than any info from Lufthansa"
Ulemper: "Overbooked. Offering € 250 to stay. Serious delay"

Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."

Fordele: "Flight was cancelled due to pilot strike."

Fordele: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Ulemper: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"

Fordele: "Lufthansa always does an excellent job, even with a gate change."

Fordele: "The upgrade to business class"
Ulemper: "Not Applicable"

Fordele: "Nothing"
Ulemper: "Crew Service, food,"

Fordele: "Punctual"
Ulemper: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

"Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus"

"More water delivery and less time between meals. Good food and staff"

Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"

Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"

Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."

Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."

Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."

Fordele: "Made it"
Ulemper: "Nothing in particular"

Ulemper: "Last minute change of boarding gate led to a dash across the airport!"

Ulemper: "."

Fordele: "Excellent and professional crew members"
Ulemper: "Nothing, the flight was smooth, most enjoyable"

Ulemper: "The food offering"

Fordele: "The crew was amazing but delays upto 2 hrs"
Ulemper: "Nothing as not in control"

Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."

Fordele: "N/A"
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."

Fordele: "N/A"
Ulemper: "N/A"

Fordele: "Excellent short flight"
Ulemper: "Did not eat"

Fordele: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."

Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."

Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."

Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"

Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."

Ulemper: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."

Fordele: "on time"
Ulemper: "food selection"

Fordele: "The only thing that saved the flight was a good crew and decent food."
Ulemper: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Fordele: "Fairly new plane."
Ulemper: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."

Ulemper: "Seats were horrible, tiny , cramped"

Fordele: "Nice aircraft (A321) and informative ground staff."
Ulemper: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Fordele: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Fordele: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Ulemper: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."

Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"

Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."

Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Ingenting"

Fordele: "Easy boarding. Friendly staff"
Ulemper: "N/A"

Fordele: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Ulemper: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Fordele: "Pleasant crew"
Ulemper: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Fordele: "Crew were excellent, had a row to myself, luggage turned up quickly"
Ulemper: "No landing cards given!"

Fordele: "Great flight, on time great crew."

Ulemper: "No food, no entertainment"

Fordele: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Ulemper: "There were no problems"

Fordele: "Delayed flight arrived nearly on time."
Ulemper: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."

Fordele: "I mean, it was how a flight should be, painless."

Fordele: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."

Ulemper: "This flight did not occur due to delays."

Fordele: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."

Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"

"My flight out from SFO was cancelled. No one contacted me with the result I had to spend 3h extra waiting for the next flight. On the return I had booked for a 10:45 am departure. My itinerary said BOTH 10:45 and 07:20. I finally got an agent who said the flight was for 07:20. The movies did not work in my seat. I changed to another seat where the sound only came out from the right speaker. Pretty poor when you spend the money to fly business."

Fordele: "Crew and agents very friendly and helpful."
Ulemper: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."

Ulemper: "Our luggage was lost and the flight was 1.5 hours late."

Ulemper: "Jg bryder mig ikke så meget om BA. Deres hjemmeside og måde at håndtere køb af billet er ikke ok når man ikke er britisk"

Fordele: "plane empty, speedy boarding."
Ulemper: "At least soft drinks should be free of charge."

Ulemper: "Group boarding was chaotic"

Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."

Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."

Fordele: "On time."
Ulemper: "The dinner menu was ok. I didn’t like the breakfast at all."

Fordele: "I liked that it was a short flight."
Ulemper: "I didn’t dislike anything about the flight."

Fordele: "The crew generally is kind and patient. This older aircraft had new seats installed."
Ulemper: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."

Fordele: "Nothing This is not what i wanted on an international flight ."
Ulemper: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"

Fordele: "They Charged Exec Platinum for water"
Ulemper: "That they Charged Exec Platinum for water"

Ulemper: "I felt that I was treated differently because I am American."

Fordele: "Boarding. Food."
Ulemper: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Fordele: "Absolutely nothing - and this was Club Europe"
Ulemper: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."

Fordele: "I chose British airway relying on safety record depite being comparatively expensive."
Ulemper: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."

Ulemper: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"

Fordele: "Friendly and quick service."
Ulemper: "Waiting for a space at the terminal."

Fordele: "How efficient, professional and pleasant the captain As well as cabin crew were."

Fordele: "Overall an outstanding experience. Staff is attentive and cheerfully accommodated people throughout the flight. No request was denied as far as I could tell."
Ulemper: "We had a 2 hour delay on our flight from Heathrow to LAX. That being said it was during the most severe cold front to hit North America and counterparts flying with connections in some of the hardest hit town had delays of 24 hours or more."

Ulemper: "queing; crampped seats"

Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."

Fordele: "As always very police cabin personal and the flight was on time."

Fordele: "No frills 2 hour flight. Comfortable and I slept the entire way."
Ulemper: "Boarding could have been a bit more seamless. Was very disorganized."

Ulemper: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."

Ulemper: "Mangler benplads"

Fordele: "Good seats, good attention to the kids prior boarding."
Ulemper: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."

Fordele: "Crew was polite, helpful."

Fordele: "Comfortable cabin pleasant crew. On time."
Ulemper: "BA charges for everything even water."

Fordele: "Crew was very helpful with an issue I had with my second flight"
Ulemper: "No complementary snacks"

Fordele: "Not a lot"
Ulemper: "The flight was delayed. The food advertised was not available."

Fordele: "Very limited in flight entertainment"
Ulemper: "There was no food provided, so no need to rate the quality of the food that was not there"

Fordele: "Two empty seats next to me"
Ulemper: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"

Fordele: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."

Fordele: "The crew."
Ulemper: "No leg room"

Fordele: "That the flight only came in 15 minutes late."
Ulemper: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."

Fordele: "easy boarding, land at T5 which is a very well designed terminal"
Ulemper: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."

Fordele: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Ulemper: "Short flight, not much to notice or complain about."

Fordele: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Ulemper: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."

Fordele: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Ulemper: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."

Ulemper: "the fact I had to 464 pounds robbing b"

Fordele: "Fairly clean, on time and staff were very nice."
Ulemper: "No food or drink anymore! You have to pay to get a budget airline at premium prices."

Ulemper: "No entertainment! While you have to check in your laptop and iPad!"

Ulemper: "like all the other airlines you get nickelled and dimed to death"

Fordele: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Ulemper: "Everything seemed to go smoothly so no negative comments."

Ulemper: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."

Fordele: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Ulemper: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."

Fordele: "Staff were good"
Ulemper: "The food and drink are not free anymore"

Fordele: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."

"Alting fungerede bare, virkede, var godt."

"Det var bar een fornøjelse - alting virkede, fungerede, var godt."

Fordele: "okok"
Ulemper: "okokok"

Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."

Ulemper: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"

Ulemper: "Super uncomfortable seats (the most ever) No personal tv/entertainment."

Fordele: "Only the on board crew lived up to Tap's normal standard"
Ulemper: "Boarding chaotic in Copenhagen. Food very poor this time"

Fordele: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Ulemper: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Fordele: "Service and the price!"
Ulemper: "Lots of things but I’m sure TAP it’s working on this!"

Fordele: "Seats and snack"
Ulemper: "No delay in departure"

Ulemper: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"

Fordele: "Flight was canceled"
Ulemper: "Flight was canceled"

Fordele: "The crew was good. The plane was clean. The snacks provided were good."
Ulemper: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."

Ulemper: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."

Fordele: "Great flight"
Ulemper: "All great"

Ulemper: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"

Fordele: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Ulemper: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."

Fordele: "Self checkin, there was no line and things moved quickly."
Ulemper: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."

Fordele: "Nothing went wrong so it is good enough for me"

Fordele: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Ulemper: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."

Fordele: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."

Fordele: "The tripulation are very nice people."
Ulemper: "The space between seats are small."

Fordele: "Left on time, arrived on time."
Ulemper: "Nothing"

Ulemper: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."

Fordele: "Same as previous flight"
Ulemper: "Same as previous flight"

Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."

Fordele: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."

Ulemper: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"

Fordele: "Easy mobile check in process,"

Fordele: "Wonderful customer service!!"

Fordele: "They gave us good snacks. Comfortable flight."
Ulemper: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."

Fordele: "Cabin staff was nice"
Ulemper: "Very cramped seating; rude baggage handlers; bad system for boarding"

Fordele: "staff was fine. Food was kind of tasty."
Ulemper: "seats were quite small. no onboard entertainment."

Ulemper: "The attendant who checked me in at the Porto airport was very rude and sarcastic. At the gate they said the flight would be delayed half an hour, however they just called us to start boarding a half an hour after the flight was expected to leave. At that time the passengers of the previous flight were just starting to leave the plane so everyone that was about to board then had to stand in the freezing cold tunnel way with all of our bags for another 20 minutes while the previous passengers got off. There was no food or any beverage other than water offered on the flight."

Fordele: "No issues, short trip, friendly staff, comfortable ride..."

Fordele: "On time departure"
Ulemper: "Slow baggage claim"

Fordele: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Ulemper: "Short flight so no entertainment or drink/food."

Fordele: "Slept the entire way there. Comfy seats"

Fordele: "Very quick and efficient"
Ulemper: "Carryin size is so small for the airline"

Ulemper: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."

Fordele: "Crew was nice"
Ulemper: "Flight from Porto to Lisbon was late. We almost didn't make our flight from Lisbon to Barcelona. Our luggage didn't make the connection."

Ulemper: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."

Fordele: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
Ulemper: "Please see above."

Fordele: "The crew."

Fordele: "New plane. Great service."
Ulemper: "Seats are very small. No entertainment system."

Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"

Ulemper: "...do I really have to say anything else? I'm in a foreign country, jet lagged, and still wearing the clothes I've been marinating through multiple time zones. I'm not happy at all with this flight, and over 12 hours later, I feel disgusting, and my first day in Barcelona has been miserable because of it. I place all of the blame on the Lisbon connecting terminal. I am not happy."

Fordele: "A short flight, on-time."
Ulemper: "Tiny seats"

Fordele: "The plane was really comfortable and clean with plenty of legroom, and the staff friendly."

Fordele: "Basically on time and the employees were very efficient and professional."
Ulemper: "Having to take a very crowded shuttle bus to the plane."

Ulemper: "More nice crew. TV on the plane"

Fordele: "The best flight i have ever been on"

Fordele: "Great service, love being able to order food and drinks from the in seat computer."
Ulemper: "Nothing really."

Fordele: "The seats were comfortable and there were a lot of toilets for use."
Ulemper: "There wasn't a huge selection of movies/episodes of shows to watch."

Fordele: "Cheap flight"
Ulemper: "Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals."

Fordele: "Happy crew, efficient. Friendly. Everything on time or early 5*. Appreciated no fuss of hand luggage size and weight (as on others) Keep up the good work!"
Ulemper: "All perfect, none"

Fordele: "The legroom was good."
Ulemper: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."

Fordele: "The crew was very nice and the ride was very smooth."
Ulemper: "Being on time would have been better and the food offerings could have been better. I ordered a salad as a healthy option and it wasn’t."

Fordele: "The fact that the plane was newer"
Ulemper: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"

Ulemper: "Forgot my special food No big deal"

Ulemper: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."

Fordele: "Good movies and entertsinment"

Fordele: "I like the tv screen in each seats."
Ulemper: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"

Fordele: "Business class on Norwegian is affordable priced."
Ulemper: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."

Fordele: "everything but the meals not so good"
Ulemper: "the meals not so good"

Fordele: "機材が新しい"
Ulemper: "遅延しないで到着して欲しかった"

Fordele: "Comfortable rest, good food"
Ulemper: "Security and check in process need much improvement. No loungers even in premium."

Fordele: "Excellent flight. Smooth."

Ulemper: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."

Fordele: "Comfort of the dreamliner and feeling safe to fly."
Ulemper: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."

Fordele: "No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental"

Ulemper: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."

Fordele: "Nice bright planes ! Crew was friendly! Boarded and deplaned from both front and back of plane which was quick"

Fordele: "The nearly lie flat seats in premium class were nice."
Ulemper: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."

Fordele: "Nothing, seriously nothing."
Ulemper: "I purchased business class ticket. Norwegian downgraded me to economy and lied and deceived. Norwegian procedures and policies are abusive and their staff are unprofessional. The worst airline experience after flying 2 million miles in 40 years on numerous airlines. Never Norwegian again."

Fordele: "Food was ok and staff was friendly."
Ulemper: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."

Fordele: "Nice clean, new plane"
Ulemper: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."

Fordele: "Nothing"
Ulemper: "Prison food, torturous seats, no complementary anything"

Fordele: "Nothing"
Ulemper: "Prison food, torturous seats, no complementary anything"

Ulemper: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"

Fordele: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Ulemper: "Morning meal of sandwich and stale cinnamon roll was inedible."

Ulemper: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."

Fordele: "Very comfortable plane"
Ulemper: "Lost a day of vacation due to never ending delays. The reason for first 4 hour delay was a lie that the weather in Los Angeles was terrible which I cross checked and found a 40% chance of showers and no weather warnings. This continued on and on. We ended up being 8 hours late in the end."

Fordele: "Crew was nice"
Ulemper: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"

Fordele: "Nothing memorable about the flight (which is a good thing!)"
Ulemper: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."

Fordele: "Left relatively on time, personal entertainment is always nice on a long flight."
Ulemper: "Food/beverage service system is chaotic and confusing, especially if you book your flight weeks or months in advance. We spent 4.5 hours on the tarmac taxiing after arriving at our destination. It was TWO HOURS before the crew even came around offering water. The crew could have do much to make the long wait for a gate less miserable. Minimal intimation was provided, bathrooms remained locked for the majority of the flight and a man ranted the entire time without any crew asking him if there was anything they could do to make it easier. Baggage claim information was not provided ( days three after arrival and I still don't have my luggage)."

Fordele: "Direct flight"
Ulemper: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"

Fordele: "Entertainment options were the only good thing about this flight."
Ulemper: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"

Fordele: "Flying on Norwegian Air it appears one has to go online and Pre register to receive water and a small snack. If not, flight attendants rudly pass you and when pressed to explain why you can't even get water they say, "next time register". I will but not on Norwegian Air."

Ulemper: "Checking in at CPH, was a complete zoo, with failing computer systems and little or no information."

Fordele: "Plane was okay and the food was pretty good."
Ulemper: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."

Fordele: "The new airplane was very nice. The entertainment movie selections were amazing!"
Ulemper: "Our flight boarded late and took off late. Then, I had paid for two meals on my flight. When they came around and delivered food, they skipped me. I was the window seat so I politely waited for the people next to me to finish eating their meals before I asked them to get up. I went to the back of the plane and told the flight attendant. They apologized and said I was supposed to get one. They kindly allowed me to order snacks for free off of their menu. However, when the second meal came around, I was skipped again. I then had to alert the flight attendant again. I was surprised that they would forget my meal a second time."

Fordele: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."

Fordele: "Entertainment and movies"
Ulemper: "The flight was inattentive and the staff didn't look like they cared. Inattentive staff and the plane looked so worn down that it looked like it may break anytime."

Fordele: "The plane is designed to establish a different cabin pressure which helps your fatigue when traveling long distances and it works! The place is quiet as well and there's an avg amount of space in coach."
Ulemper: "No wifi? Just seems odd for a new plane not to have that as an option."

Fordele: "The plane (787) is amazing - nice, quiet, modern, fast."
Ulemper: "Terrible seats and space between seats, I am 6' and could not fit my knees. Seats in economy are made for little children..Worst seat experience ever."

Fordele: "friendly and courteous"
Ulemper: "Didn't know food had to be pre-ordered. 9.5 hour flight. Luckily I had a meal included from Kayak but the person next to me had nothing. Very awkward."

Fordele: "Easy boarding process , nice airplanes"
Ulemper: "Nothing"

Fordele: "Liked most everything about the plane!"
Ulemper: "There was a lot of turbulence . When the plane landed we were on the runway for over an hour."

Fordele: "New plane with plenty of cool features."
Ulemper: "At times staff is more concerned with upselling than making it a pleasant experience. I was mostankenly not gove my food and was asked"