Fordele: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Ulemper: "Would have loved more current US tv shows to choose from."
Fordele: "Crew was amazing"
Ulemper: "Seats was kinda uncomfortable. Leather seats would be great"
Fordele: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Fordele: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Ulemper: "Plane feels dated. A title tired."
Fordele: "Fast boarding sequence and take off."
Ulemper: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Fordele: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Ulemper: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Fordele: "Great leg room even for tall person. Food is good and there's enough choices."
Fordele: "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
Ulemper: "The movie selection was small and a bit outdated"
Fordele: "The great service and comfortable flight"
Fordele: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Ulemper: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Fordele: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Ulemper: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Fordele: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Ulemper: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Ulemper: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Fordele: "Selection of movies are great. They are new release and blockbusters"
Ulemper: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Ulemper: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Fordele: "the movie selection"
Ulemper: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Fordele: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Ulemper: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Fordele: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Ulemper: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."
Fordele: "Once we were on board. the service was good"
Ulemper: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Ulemper: "delayed 1:50 hrs."
Fordele: "they were on time and very polite."
Fordele: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Fordele: "Very reliable, quick boarding"
Fordele: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Fordele: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Ulemper: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Fordele: "Outstanding customer service! We will fly Korean Air again!"
Ulemper: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Fordele: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Fordele: "extra leg room was great"
Fordele: "Politeness, cleanliness and food."
Ulemper: "Nothing to mention"
Fordele: "Business class lie flat bed"
Ulemper: "Crew does not pay attention to you"
Fordele: "Good service and on time"
Fordele: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Ulemper: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Fordele: "The service provided was of a high standard. See the comments mentioned above,"
Ulemper: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Fordele: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
Fordele: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Ulemper: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Fordele: "Cabin crews are very kind."
Fordele: "Air Korea continued to be awesome"
Ulemper: "Still no laptop plug"
Fordele: "Friendly staff"
Fordele: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Ulemper: "Would love more Movie and TV options"
Fordele: "crew, entertainment, overall a great flight(s)"
Ulemper: "air so dry in cabin"
Fordele: "Over all customer service."
Fordele: "Comfortable seats, good meals"
Ulemper: "Can't book seat ahead of check in."
Fordele: "Nice friendly staff"
Fordele: "The seats is clean . Crew ware nice to me."
Fordele: "The selection of fellow PAX, the cabin staff"
Ulemper: "Concorde was better"
Fordele: "Delta crew was awesome"
Ulemper: "Running to flight"
Fordele: "Service much better than any other carrier I have flown with.."
Fordele: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Ulemper: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Fordele: "the food"
Ulemper: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Fordele: "Fast boarding. Early arrival. Comfortable seat."
Ulemper: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ulemper: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Fordele: "Super good crew."
Fordele: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Ulemper: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Fordele: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ulemper: "The seat covers looked worn and dirty. Needs an upgrade."
Fordele: "Crew was amazing"
Ulemper: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Fordele: "The crew was terrific. Always smiling and helpful."
Ulemper: "If you need more space economy is a tight fit. It would be better to upgrade."
Fordele: "Good boarding, good arrival gate"
Ulemper: "Old plane, entertainment system is very old and screen bad"
Ulemper: "Food could have been better."
Fordele: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Ulemper: "Need to update the planes.."
Fordele: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Ulemper: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Fordele: "My neighbor"
Ulemper: "Fight war delayed and we got a security check upon arrival"
Fordele: "Loved the food/Movies/seats."
Ulemper: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ulemper: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Fordele: "Flight crew, food, boarding and entertainment great."
Ulemper: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Fordele: "The trip was uneventful, with the usual excellent service."
Fordele: "Movie selection was great. Food was decent. Comfort was expected"
Ulemper: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ulemper: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Fordele: "Comfortable, full service through the night.."
Fordele: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Fordele: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Fordele: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Ulemper: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Fordele: "Not much"
Ulemper: "Not as good as they were once"
Fordele: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Fordele: "Overall experience"
Ulemper: "Could have had a better selection of movies"
Fordele: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Ulemper: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Fordele: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Ulemper: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Fordele: "New movies! Yes!"
Ulemper: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Fordele: "Good reliable SQ service"
Ulemper: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Fordele: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Ulemper: "Really nothing. I loved flying with them."
Fordele: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Ulemper: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Fordele: "Friendly staff."
Ulemper: "Kids' meal didn't have fruits. No cellphone charger."
Ulemper: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Fordele: "The crew is friendly and helpful"
Ulemper: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Fordele: "clean aircraft and friendly cabin crew"
Ulemper: "uncomfortable seats, average meals, poor infotainment selection"
Fordele: "Consistency of service, efficient"
Ulemper: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Fordele: "Singapore crew are on their feet and working for the entire flight. Great service!"
Fordele: "everything, excellent job"
Ulemper: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Fordele: "1. Clean. 2. Punctual. 3. Coke Zero."
Fordele: "Crew and entertainment"
Ulemper: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ulemper: "The entertainment was poor"
Fordele: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Ulemper: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Fordele: "Great seats and leg space in premium economy."
Ulemper: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
Fordele: "Regional flight so only one cabin attendant. Pleasant and attentive."
Ulemper: "Wider seats but tha'ts the nature of smaller aircraft"
Fordele: "The crew was excellent and we appreciated the ability to change seats after takeoff."
Fordele: "Crew was nice."
Ulemper: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Fordele: "All great, except limited entertainment and wifi was n.a."
Ulemper: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Ulemper: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Fordele: "All good"
Ulemper: "It was very cold so the cabin could have been warmer"
Fordele: "Seat hard on older aircraft, needs new cushioning on seat"
Ulemper: "Seats, food, entertainment"
Fordele: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Fordele: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Ulemper: "On time fights would have made our day better and less stressful."
Fordele: "Seat was comfortable (exit row) for a commuter jet."
Fordele: "Comfortable seat."
Ulemper: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Fordele: "Very friendly and helpful staff"
Fordele: "The attendants were very attentive"
Ulemper: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"
Fordele: "Very efficient trip."
Ulemper: "One flight attendant was subdued and not too bubbly."
Fordele: "The entire experience is well thought out"
Fordele: "We made it to Christchurch safely and on time."
Ulemper: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Ulemper: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Fordele: "A bit late leaving Auckland but we were kept well informed of the changes"
Ulemper: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Fordele: "Left on time and arrived on time"
Ulemper: "ATR seats uncomfortable No food"
Ulemper: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Fordele: "Crew was very nice and friendly Plane was clean Entertainment was good"
Ulemper: "Vegan breakfast was a bit odd (more of a dinner than a breakfast). Temperature was a bit on the cold side (I had a sweater, vest, jacket, and the blanket and was still cold)."
Fordele: "I got there on time"
Ulemper: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Fordele: "Good flight. Good crew. An overall good experience"
Fordele: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Ulemper: "Nothing at all!"
Fordele: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Ulemper: "Not enough time booked by kayak between an international arrival and domestic departure"
Fordele: "good entertainment"
Ulemper: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Fordele: "Snacks and drinks"
Ulemper: "No plug in"
Fordele: "Nothing really. Smooth boarding.on time departure"
Ulemper: "Passengers with more than one bag as hand luggage"
Fordele: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Ulemper: "Selection of video options on the app entertainment systems."
Fordele: "Everything! It's Air NZ!"
Ulemper: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Fordele: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Ulemper: "I was not able to board flight because air new Zealand Staff would not assist."
Fordele: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Ulemper: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Fordele: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Ulemper: "All g."
Fordele: "smooth flight, good treats, great legroom and fun crew!"
Fordele: "Comfortable, easy flight."
Ulemper: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Fordele: "The inflight seatback entertainment."
Ulemper: "Tiny seats and no snacks or drinks in flight."
Fordele: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Fordele: "No complaints at all"
Fordele: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Ulemper: "Nothing, as usual excellent service from Air New Zealand."
Fordele: "Fantastic crew!"
Fordele: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Ulemper: "Lack of leg room"
Fordele: "Clean. Enjoyed the entertainment."
Ulemper: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Ulemper: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Ulemper: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Fordele: "best airline"
Ulemper: "when its best there is no comment"
Fordele: "Flight is spacious"
Ulemper: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Fordele: "As always crew magnificent"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Ulemper: "I did not find a gap"
Fordele: "Good flights"
Ulemper: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Fordele: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Fordele: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Ulemper: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Fordele: "Everything! It just awesome"
Ulemper: "Nothing can be better, an awesome flight"
Fordele: "Crew was good! Food was good! Boarding was on time !"
Ulemper: "Economy comfort could be better."
Ulemper: "Seat comfort was not very good.. and food was bad"
Fordele: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Ulemper: "Nothing to dislike."
Fordele: "Great service onboard!!"
Ulemper: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Ulemper: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Fordele: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Ulemper: "Everything was good."
Fordele: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Ulemper: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Fordele: "Same as earlier flight"
Fordele: "The seats have great leg room and recline nicely"
Ulemper: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "Overall a good service with good food."
Ulemper: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "The ease of connection from New York to Nagpur. It was a breeze."
Ulemper: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Fordele: "price, comfort, food"
Fordele: "Every thing is good in Qatar airways"
Fordele: "The service on board is excellent"
Ulemper: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Fordele: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Fordele: "Everything!!!! The best airline in the world!"
Fordele: "smooth and on time with efficient service."
Fordele: "Crew were helpful and not interefering in long flight"
Ulemper: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Fordele: "Courteous, helpful and professional crew members."
Ulemper: "No internet service on long international flight. Boarding process for business class could be better."
Fordele: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Ulemper: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Much better knee space. Excellent flight, good service..."
Ulemper: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Fordele: "Staff courtesy."
Fordele: "Like the friendly Crew ..."
Fordele: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Ulemper: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Fordele: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Ulemper: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Fordele: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Ulemper: "The staff was very supportive"
Fordele: "Attentive flight attendants, good entertainment selection, and yummy food."
Ulemper: "Better inflight entertainment"
Fordele: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Ulemper: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Ulemper: "The boarding could have been better."
Ulemper: "The screens sound wasn’t good, not working well"
Ulemper: "Not to delay the flight for 2 hours !"
Fordele: "The seat was super comfortable"
Ulemper: "Overall great experience!!"
Fordele: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Ulemper: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Fordele: "Very efficient. Fab selection of movies."
Ulemper: "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"
Fordele: "Food comfort"
Fordele: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Ulemper: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Fordele: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Ulemper: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Fordele: "The crews"
Ulemper: "The wifi is bad the food is bad im in business class"
Fordele: "All of the above"
Ulemper: "Nothing that i didn't like"
Fordele: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Fordele: "Footrest would be good for a long haul flight."
Ulemper: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Fordele: "Travelled Business Class - a great experience."
Ulemper: "Slow to board."
Fordele: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Ulemper: "The crew were really young and not very talkative."
Fordele: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Ulemper: "The delay in boarding! It’s hard work when traveling with a toddler."
Fordele: "Good facilities, food and entertaniment. Seat comfort not so good."
Fordele: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Fordele: "The food was good and the service was great. I also had a great seat in the front row."
Ulemper: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Fordele: "There was good service in the flight"
Fordele: "Leg Room. Timing"
Fordele: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Fordele: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Ulemper: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Ulemper: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Fordele: "Great entertainment system. Lots of leg room best airline"
Ulemper: "Late departure but made up time in flight"
Fordele: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Fordele: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Ulemper: "boarding was rather disorganized mob scene"
Fordele: "I like the meals"
Ulemper: "It is hard to request a window seat"
Fordele: "The entertainment system"
Ulemper: "Everything else"
Fordele: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Ulemper: "Boarding was a bit disorganized."
Fordele: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Fordele: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Ulemper: "Nothing comes to mind."
Ulemper: "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."
Ulemper: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Fordele: "love everything about Emirates!"
Fordele: "Staff were great. Food was good."
Ulemper: "I had thought all crew was on training. Service was poor"
Fordele: "Like everything"
Fordele: "A380 was comfortable with good entertainment"
Ulemper: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Ulemper: "The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea"
Fordele: "Good seat size and space, very comfortable. Excellent entertainment."
Ulemper: "One food selection was good, another just plain bad."
Ulemper: "Restrooms trash bins were full midway through the flight and never cleaned. The restroom floors were full of used diapers causing the restroom and area around them to stink."
Fordele: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Ulemper: "Confusion with wrong menus being handed out - on 2 flights!"