This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Ulemper: "Alt kunne have været bedre."
Fordele: "The crew was attentive"
Fordele: "Excellent service . Good customer service"
Ulemper: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Fordele: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Ulemper: "Hot, like super hot, in the aircraft. It was horrible."
Fordele: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Ulemper: "All good."
Ulemper: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Fordele: "good people /service, good food and comfortable seating nice experience all in all"
Fordele: "Entertainment was good."
Ulemper: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Fordele: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
Ulemper: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
Ulemper: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "Great food, live tv (watched 2 World Cup games), great service."
Ulemper: "Leg room in economy was a bit tight. I got a full cup of tea spilled on me by the air hostess by accident but they offered to change my seat. It was bumpy at the moment so I understood plus they were very polite and dealt with it professionally."
Fordele: "Food, entertainment"
Ulemper: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Fordele: "Perfect service. Perfect food. Best lounge. Flawless"
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
Ulemper: "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
Fordele: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Ulemper: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Ulemper: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Fordele: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Ulemper: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Fordele: "Never got the chance to actually try it."
Ulemper: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Fordele: "Flight time Prices Service"
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "All went well with security and boarding."
Ulemper: "Rough air and turbulence"
Fordele: "The courtesy to all the passengers was great"
Ulemper: "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Good food, very polite and attentive staff."
Ulemper: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Ulemper: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Ulemper: "Delayed yet again"
Fordele: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Ulemper: "TV screen very far from the seat and could only interact with it via the remote control."
Fordele: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Fordele: "Entertainment selection Food and beverage service"
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Fordele: "Turkish crew members are usually very friendly."
Ulemper: "Update your multimedia for entertainment"
Fordele: "on time, good boarding"
Ulemper: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Fordele: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Ulemper: "Chaotic boarding procedures in Istanbul airport."
Fordele: "The entire trip was very good when though it was very long due to the stop over in turkey. The flight was very good ( business class). Service and food was outstanding. The seats were good. Laying down was still a bit tight due to the armrests remaining in the same position. The crew was extremely nice and always helpful. The Turkish Air lounge on Istanbul is great and makes the united lounge in SFO look like a soup kitchen. I would fly Turkish air again."
Fordele: "Same as above"
Ulemper: "Same as above"
Fordele: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Ulemper: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Jeg fik corona og kunne ikke ombooke min billet
Vær obs på hvilken billet man får. Skulle booke ekstra bagage og har prøvet i tre dage uden held, så kom til at koste 50 e pr taske i Kastrup 🤬🤬🤬
Det værste jeg har oplevet - de ændrede gate uden announcement her i Helsinki - og lukkede den 1 min efter last Call - vi var fer 2 min senere og de nægtede os adgang så bliver nu 7 timer forsinket og misser et vigtigt møde i Tallinn, så meget meget skidt og meget urimeligt.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Fordele: "The seats were comfy and the pilots were skilled, food was average."
Ulemper: "The handles in between the seats could've been better by being able to be completely raised."
Fordele: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Ulemper: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Fordele: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Ulemper: "Food a bit bland and uninspired"
Fordele: "The crew was nice"
Ulemper: "We were boarding later than expected Which caused some stress with connection flight"
Fordele: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Ulemper: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Ulemper: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Fordele: "Very enjoyable"
Ulemper: "I have no complaints"
Fordele: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Ulemper: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Fordele: "it was on time"
Ulemper: "it was a poor food choice again."
Fordele: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Ulemper: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Fordele: "The choice of entertainment is huge"
Ulemper: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Fordele: "Blueberry juice! I is now my favorite juice."
Ulemper: "The food was way overcooked!"
Ulemper: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Ulemper: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Ulemper: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Fordele: "Super quiet and comfortable flight, dedicated service, punctuality."
Ulemper: "I liked it all."
Fordele: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Ulemper: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."
Fordele: "the food given under gluten free food was amazing on FinnAir"
Fordele: "Selection of many movie choices"
Ulemper: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Fordele: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Ulemper: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Fordele: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Ulemper: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Ulemper: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Fordele: "leg room, service, movie selection"
Ulemper: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Fordele: "Great service and great food."
Ulemper: "The long hours"
Fordele: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Fordele: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Fordele: "Boarding was easy"
Ulemper: "Drinks were for an additional charge"
Fordele: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Ulemper: "Nothing to complain about for the short leg."
Ulemper: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"
Fordele: "Very comfortable"
Fordele: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Ulemper: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Fordele: "Blueberry juice. Ok flight."
Ulemper: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
Fordele: "fast boarding"
Ulemper: "rude crew- the crew was impolite to all passengers."
Fordele: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Ulemper: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Fordele: "Polite crew.. 2 meals.. very smooth overall"
Ulemper: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Fordele: "I loved the service. The flight attendants were attentive and courteous. They walked through the cabin periodically to offer water in the 6 hours or so between meal services, and also had self-service drinks and snacks in the galley during that time. Flight attendants asked passengers to put their seats forward during meal times, which very few airlines do. It was the same level of service I have come to expect from the Asian carriers that I usually fly (ANA, Japan Airlines, Cathay Pacific, Singapore). The meals were fine, and so was the entertainment. There was a decent choice of movies."
Ulemper: "The economy seats were narrow and cramped on the A340. I was in the first row of economy that wasn't premium economy. Even though the person in front of me had loads more legroom than me, he had his seat all the way back for almost the entire flight and hit me in the head while I was reaching for my bag under the seat in front of me. In order to get to anything in my bag, I had to put my head into the aisle because there wasn't enough room to bend down. Because of the angle of the seats, it was nearly impossible to get into and out of the row (and I was on the aisle)."
Fordele: "Punctual and very good service from friendly crew"
Ulemper: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Fordele: "Good airplane, big and clean. Very punctual ."
Ulemper: "Not food just a very small drink"
Ulemper: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Fordele: "Friendly crew. Finnair subcontract to British Airways so this was a BA flight at a better price. Flight was far from full enabling me to stretch out."
Ulemper: "Unable to pre select seats because the arrangement makes you neither a full BA or Finnair customer. Food was just about edible and that was the better non vegetable option. The plane was old and the in in seat screens were old too, with poor resolution (no touch screen to illustrate the aging technology). Although the entertainment selection was relatively current the aging connection in the arm rest, coupled with cheap ear buds made for a poor listening experience."
Fordele: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Ulemper: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Ulemper: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Fordele: "It was great having a whole row to myself, the staff were good and they're was a much better selection of movies than on other air carriers flights"
Ulemper: "The temperature in the cabin wasn't great, being so hot it will only breed those germs. Food could be better, especially breakfast. I think they should bring the drinks around more often too."
Fordele: "Brilliant direct flight"
Ulemper: "The cost could be a lot cheaper"
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Ulemper: "Very very bad."
Fordele: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Fordele: "Fast and smoothy check in"
Ulemper: "After arrival to budapest not platformy ready and waiting over 10minutes"
Ulemper: "Uncomfortable seats"
Fordele: "We had an eventless and safe flight and it was not too cold on the plane."
Ulemper: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Fordele: "We landed"
Ulemper: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Ulemper: "Delay on departure and no bus at arrival"
Fordele: "Flight arrived"
Ulemper: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Fordele: "The flight arrived ten minutes early at our destination."
Ulemper: "Extremely small and uncomfortable seats even for a small person."
Fordele: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Ulemper: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Fordele: "The crew was very nice. The flight was ok"
Ulemper: "Not much of a food choice.."
Fordele: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Ulemper: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Ulemper: "Very long queues at boating in Charleroi airport"
Fordele: "Quick to board, smooth take off and landing"
Ulemper: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Fordele: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Ulemper: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Ulemper: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Fordele: "Standard service , even was late come almost in time"
Ulemper: "Was a bit late"
Fordele: "The people are very rude no cooperation"
Ulemper: "The crew was very rude"
Ulemper: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Ulemper: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Ulemper: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Ulemper: "Everything. Worst service I have ever seen on a flight."
Ulemper: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Fordele: "Nice crew"
Ulemper: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Ulemper: "Crampt seats, mob to board the plane, hour delay with no reason given."
Ulemper: "Lots of hidden charges."
Fordele: "Non stop"
Ulemper: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Fordele: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Ulemper: "seats could be a bit more comfy"
Fordele: "Flight on time"
Ulemper: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Fordele: "Staff were friendly, when they weren't trying you charge you for everything"
Ulemper: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Fordele: "On time."
Ulemper: "Nothing much."
Fordele: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Fordele: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Ulemper: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Fordele: "online check in"
Ulemper: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"
Ulemper: "on the flight back we waited in the bus for a very long time before we were taken to the plane."
Fordele: "Transparent fare, no frills and punctual."
Ulemper: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
Ulemper: "Randomly picked for paying a carry on fee. Misleading, expensive, and the feeling of being extorted. I will push for a refund."
Fordele: "If you are just looking to get from point A to point A and don't expected anything additional you will be ok on this flight."
Fordele: "Near new aircraft and O.K. seating. Flight crew was helpful and spoke excellent English. On time departure."
Ulemper: "WIZZAIR website is user unfriendly. To make matters worse, in order to check in on the Internet, one has to register with WIZZAIR. Fares are competitive, but long list of extra charges is annoying. Boarding was chaotic at airport, with no attempt at crowd control. No water was served on flight."
Fordele: "it was awesome, these guys are great."
Ulemper: "Wizzair has a huge problem with time-management. Its very important especially you are landing in another country at late evenig and have to make a detour. Last time I missed my last train to another city because plane landed late."
Ulemper: "No room for feet"
Fordele: "I've reserved front seats with more leg room, which was ok. I am 1.76 height, so I can't imaging higher people in regular seats."
Ulemper: "Seats are non recliners and very thin. I had speedy boarding, when boarding started I went to board, but was stuck at the gate itself for 15 minutes with all passengers without place to seat. Terrible."
Fordele: "All services were provided as expected"
Ulemper: "The only downside you get when traveling with a low cost airline is that you cannot control the quality of your fellow passengers. The ones next to me were smelly both due to ling time, no see with soap&water and also some wine was involved in their breath, I think. But this is the way you get cheap air transport costs, so it is fine."
Pegasus betyder noget som tortur.
Elendigt flyselskab. Bruger det aldrig igen.
Forfærdeligt flyselskab. Der er ikke styr på noget. På vej ned blev sidste fly fra rejsen aflyst. Ingen hjælp at få fra pegasus andet end at man kunne tage et fly tre dage senere. Ingen anvisning af hotel eller noget som helst. På vej hjem virkede bookingsystemet ikke hvilket forårsagede en forsinkelse i afgang på 1,5 time. Utrolig dårlig information og hjælp til at nå forbibindelsesflyet videre. Bruger aldrig pegasys igen
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
Fordele: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Ulemper: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Ulemper: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Fordele: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."
Ulemper: "Jeg har mister min fly fra Sabiha baggrund jeg skal lever test corona"
Ulemper: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Ulemper: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Fordele: "Really easy experience - friendly, organized, on time and a great price!"
Fordele: "I arrived alive!"
Ulemper: "Service was poor, plane was hot, not my best flight experience by far"
Ulemper: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Ulemper: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Ulemper: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Ulemper: "Crew was rude to all passengers"
Fordele: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Ulemper: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Fordele: "Flight timing was good"
Ulemper: "Boarding was a bit complicated"
Ulemper: "Very slow check in. Unhelpful and unfriendly crew"
Fordele: "The price"
Ulemper: "The mass"
Fordele: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Ulemper: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Fordele: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Ulemper: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Ulemper: "Space for the leg"
Fordele: "The price"
Ulemper: "The seats"
Ulemper: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Fordele: "You get what you pay for, nothing more and nothing less."
Ulemper: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Ulemper: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
Ulemper: "Old plane"
Ulemper: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Fordele: "Was a save travel"
Ulemper: "Delay 1 hour."
Ulemper: "the flight was delayed without telling us why we were late from our next flight"
Fordele: "We did an error in booking the return date, & found no point of contact to change the date"
Fordele: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Fordele: "Reasonable for the price paid"
Ulemper: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Fordele: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Fordele: "The seats are not narrow."
Ulemper: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Ulemper: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Fordele: "generally the boarding and crew were acceptable."
Ulemper: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Ulemper: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Fordele: "Was first to check-in and received exit-row seat with its extra leg-room."
Ulemper: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Fordele: "Same as above"
Ulemper: "Same as above"
Fordele: "Although the previous flight was late, the boarding has waited for us to come."
Ulemper: "The staff's English was not understandable at all even for a native speaker."
Ulemper: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Fordele: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Ulemper: "The flight was delayed. But hey, that happens with flights"
Ulemper: "There was no entertainment and no food"
Fordele: "As long as I arrive safely, price is the most important thing about a flight..."