High-end facilities, food, atmosphere, well educated staff The constructions, a neighbouring building is built and you can hear the noise while staying ast the pool. The noise was still at a 'accepteable' level, but not what you expect when booking a 5star hotel and paying at a 100% rate (without any warning upfront)
We spent just one night, before flying back home, but we really felt like being VIP. The price is absolutely correct and the money is well spent. The shower we could have in the wellness area before leaving Bangkok was the last but not least pleasure....The right place for "special night"!!
Room was lovely, service was excellent, pool was large, gym was well appointed. The entire grounds of the hotel feel like an oasis in the busy city, with no sound getting past the long driveway in, and the rooms well designed to allow for privacy, quiet, and relaxation. Every piece of equipment I tried in the gym had a problem with the headphone jack; I had to prop the headset halfway out with towels to get good sound.
Swimming pool Global service Room Italian restaurant
High quality hotel with all comfort one would expect. Everything so expensive from drinks to breakfast!Rooms & common parts very nice but outside looks bit prison like.
The service was great. Very friendly, which was welcome after being on the road in Thailand. The gym and spa were tops.
Quiet, classy property. Fantastic staff. Comfortable bed with great pillow selection. Great dining options. Nice gym and pool area. nothing
One of the best I've ever stayed at! Amazing service and luxury.
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
Everything was just excellent...............dont miss the breakfast No negatives
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
Hotel experience enables you to relax quickly - everything is a breeze
I stayed at the hotel with my family and we all enjoyed our stay very much. The 2 bedroom appartment was very spacious and very well furnished. The pool and the Bistro at the premises was also a treat. No.
Rooms are comfortable The buffet breakfast needs some improvemnet, more variety will be better and more service staff
Good quality for good price A lot of people during breakfast buffet = the kitchen does not prosecute to complement food
The spaciousness of the unit (2 bedroom dlx) with its living room, bathroom & balcony (1) The quality of the sofa bed in the second bedroom as there are other sturdy and more comfortable type available in the market.. personally, I have one at home which of far more better quality and comfort. (2) Buffet breakfast, limited choices of bread (no viennoseries/pastries) and too many items with pork
I love the hotel, the staff, the large, well-equipped suites with kitchens. My family and I always stay here when we are in Bangkok. I always tell my friends to stay here, too.
i really like the Ascott system, it really fits my need.The rooms are excellent, lot of space and comfort. i feel at home.
we were afamily and it was so comfertable stay poor breakfast comper to 5* hotel , far away from shopping area bed room is small
the fitness center was great and 5star +++
the staff were very helpful and welcoming at all times
Very good value for money, well located and very helpful staff
Location was perfect, less than one minute to bts station, one stop to water ferries. Very easy to get to and from airport via train. Very nice rooms, comfortable bed. Nice pool, but it is a little colder than I would prefer. Traffic. Don't try to get around using a car or taxi. Use the bts or water ferry to get around.
I booked from 24th to 29 Jan., but they pestered me on 28th the whole afternoon when do I check out. Only after some sort of confrontation I comprehended that their records showed that our room was booked only until 28th. - I stayed in Bangkok another 5 days, but I changed the hotel.
The staff were brilliant. I had a late night flight so the staff gave me a late checkout till 2pm and when I returned to collect my luggage they allowed me to use the spa facilities they have on the 2nd floor to freshen up so had a sauna, jacuzzi and shower, very nice touch. Free wifi in the lobby was nice but the signal not strong, they had a permanent computer in the lobby for guests use. Small breakfast presentations but good quality. Idea to order main breakfast dish from the menu, they should change the muffin on the egg benedict, it was a muffin the size of a fist, too much bread and wasnt even good bread. Rooms lacked personality, the minimalist concept looking a little tired. Noisy rooms on the 10th floor, I was given a room there and had to change as could not sleep, not traffic but rather machinery noise from the hotel, maybe air con units. Small rectangular windows. Television had bad reception for the channels on offer, not good picture quality. Swimming pool area was also very noisy with workers fixing up an area behind the pool, there was no note of this until you arrived at a very noisy poolside. Strange arrangement to get to the pool but nice pool though!
Hotel design and service was fantastic not really
the hotel was absolutly beautiful, the staff was gracious and kind. it was total and utter luxury and i highly recommend this hotel. fantastic!
Spa, food & service were excellent the access to the pool - do not like the fact that you need to cross the spa & take a lift down
Room was great. Staff excellent. Daily fresh fruit and welcome tea. Nice pool and fitness area. Even though I am late 50s I was travelling with a back pack and staff couldn't have been nicer. None
The thai massages are the best ever, cost an arm and a leg but ..... Take a Metropolitan room! It is not so central but still it is our standard address for Bangkok. Our third time already.
mostly is the style of the hotel its designe helps me to relax my mind and could think more abt my job , so i think its good for the businesman who needs to keep up with his job and relax at the same time no all ok
Love the Como Shambala spa and their products. Not close enough to the main attraction.
The attention, dedication and friendlyness of all Staff at the recepetion, restaurant (Thai) which is excellent and Everything was absolutely fine
fantastisk....god beliggenhed..perfekt..bangkok skyline upper floors
Stort værelse, Hotelpersonale perfekt, fin pool, fin beliggenhed Wireless internet over alt, Tag gulvtæpperne af i værelserne, Morgenmadsbuffet mere thai mindre American
Hotellet ligger meget centralt. Der er en meget god stemning. Personalet genkender gæsterne fra gang til gang. Leilighederne er store og meget velindrettet. Man får utrolig meget for pengene.
Venlig og serviceminded personale.. Værelser lidt slidte, men store og rummelige.. boede på 14. etage med kanon udsigt over skyline. udemærket morgenmadsbuffet...rigtig godt hotel til pengene .. dejlig stor varm pool
Den store hotellejlighed var perfekt til en familie med 2 små børn.
Rigtig god lejlighed, meget godt indrettet, utroligt flinkt og hjælpsomt personale, rigtig god morgenmad (meget veltillavet) dog uden at være overdådig eller prangende (men det er altså godt for vægten!) Eneste kritikpunkt er at der var utroligt meget gadelarm på værelserne. Vi blev flyttet fra 13. til 18. etage fordi der larmede så meget fra gaden at vi ikke kunne sove. På 18. etage larmede der så meget at jeg måtte sove med ørepropper, og selv med disse, som var støjreducerende indtil 32 DB, kunne jeg stadig høre gadelarmen. Så mit forslag er: Lydisoler værelserne!!!
The hotel staff are very friendly and helpful. The location is excellent.
Hotel staff are very helpful and flexible. The location is within reach of business points especially silom The bedroom is quite big but occupying so the living part are a bit too small compare to size of the room.
Except for the security at the gate all the staff were extremely friendly and above all very efficient (which is not allways the case in Thailand). If anything the breakfast is a bit poor and the coffee was not upto standard but overall excellent hotel.
The staff is wonderful and genuine----very respectful and friendly. The room we had was huge---1 bedroom, living room, open kitchen,large bathroom. My husband and I had our own spaces to retreat to and were very happy and comfortable. (This was my second stay here.) The only thing that was a slight inconvenience was the location of the hotel and taking taxis especially at rush hour. However, we have decided it is worth staying there for the reasons given because it is such a great hotel and we like the staff so much. We felt very secure. It is also a place where families and business people live.
Well located near South Sathorn Road and about a 10 minute walk to Saladaeng overrail station. Near local shops in Soi Suanplu. Spacious rooms and good value for the rate charged. Good and wide choice for breakfast. Very clean rooms.
Mostly efficient staff. Transfer tuk-tuk. Breakfast buffet better than some in vicinity. On arrival the a/c in the corner suite was inoperative and I had to move to the next door central suite. After 14 hours on an aircraft I wanted a shower and a/c not a room change. Surely they should know if the a/c isn't working in a room. In this suite the patio door was jammed and the lock had to be replaced. Flushing problem cleared after twenty trys as engineering took over fout hours to arrive. The dvd player would not play a locally bought genuine dvd, but by this time I'd given up asking for further repairs. It is not reasonable to expect the guests to test the facilities. The pool gets a lot of children and teenagers and no attempt is made to enforce the "no diving" rules.
Brilliant place, with all facilities one can have. Room service hours can be extended.
very helpfull staff, specialy Shanida (front desk) and Ing (guest relation)
We were 9 people who stayed at Somerset Park Suanplu - all very happy and contented guests of said establishment. The service, the staff were all very friendly and accommodating. The rooms were big and spacious. The buffet breakfast, while not comparable to a Hyatt or a Peninsula, was quite hearty. While not a big issue, as most of the shopping places were accessible via taxi - it's location was off the beaten path. Both a plus and a negative: plus because we were away from the noise. Negative, because we couldnt just go out and walk around. This is a non issue though.
The stuff are make you so comfort and friendly. I'm love to come back and stay there again.
Everything was great! Clean modern rooms with complete kitchen and washer drier. Would not stay anywhere else. Excellent breakfast also for a pittance. A super bargain at $---- per night for everything but breakfast. Can't think of a single problem with this hotel. It's the best! And I'm picky!
The staff was amazing, they were very accommodating and friendly. The hotel overall looked great from the inside and outside. The only thing I didn't like was the location, as its proximity to so many schools causes there to be heavy heavy traffic, making it difficult to get a cab to take you there after 3pm. However, you can always walk to nearby places.
Friendly and helpful staff Free internet should be provided in all the rooms
I loved everything about this hotel. The staff was superb! There's nothing that I didn't like. It was an amazing stay.
Huge enough, and clean location
I like the staff, restaurant, location. Some of the other guests were rude to the friendly staff for no reason.
This hotel, which, due to its location may be the best value for a businessman in Silom, was built a few years ago with great attention to detail, as it should be for a five-star property. Yet, it is now maturing rapidly, and it appears it wants to compete on price, not on maitaining the quality of its offering. Having stayed here more than ten times over the years, I can see the subtle, and not so subtle changes for the worse. The towels are fraying, the maid spends less time cleaning the room than ever, the cloth laundry bag has been replaced by plastic, the beds have began to creak, the toilet cover has been replaced with an ill-fitting after-market one, the Hour-Glass Restaurant staff is now hurried, less attentive and, at times, downright rude, and, as a result of going "downmarket," the quality of the guests has gone down as well (e.g. boisterous guests in the Lobby and when leaving their rooms at 4:30 am for the airport). It's not too late to change this ill-conceived new direction. Still beautiful rooms and facilities, extremely helpful staff (except in the Hour Glass Restaurant), excellent location next to the MRT station, and a 15' walk to the BTS Silom station.
We liked to hotel a lot. Great located and nice staff. Especially the breakfast was amazing!
Good price, nice staff, decent location, nice and comfortable room. Shower temperature is inconsistent, switching from cold to hot often. Wifi is spotty. Nasty sewer smell in the courtyard area. Staff speaks little English. Requests for service were very slow.
locatiion, location, location Long list of deficiencies: NO SMOKING sign at elevator, but ash trays in every room and stink of smoke in hallways and rooms (second time here). Big stain on bathroom floor, frayed towels, water leak in bathroom ceiling and broken light fixture. Very hard bed. All but two pool chairs broken and unusable, pool deck in poor repair. hotel lobby hasn't been rennovated in decades and has makeshift "shops" set up like a downscale outdoor market. Really unsightly and poorly stocked too. This place definitely survives because it is at the foot of the BTS stop. The walk in price is posted at reception as 1200bt, or $36, which is grossly overpriced in the Bankok market.
Comfy bed and good facilities. It's quite far from subway.
the price is worthful the staffs have no smile to customer... i wonder what's going on?? is it located at Bangkok???
good location and very clean
The hotel is very close to city,and had a very kind staff,cleen room,everyone at the hotel make us happy.
This hotel offered good value, with fancy room. 7/11 was just infront of the hotel. TV has lots of channel with various languages. Room was small, but it was just OK to whom stay alone. I checked. Takes 7 minutes from Lumphini station with fast girl's walking. Hotel is little bit out of the main street (Rama 4).
The staff were very friendly and pleasent. The hotel is execllent value for money.. Beds were very hard.
Well connected with MRT (Metro) & BST (Sky Train)
modern design room very noisy all night and the space of the room is to small
Take a nap and watching TV if didn't go to somewhere . Refridgerator wann't cold can't put anything in there.
I really liked breakfast. And I really appreciated they hold our baggage for 15 days so we did not had to carry that big suitcase throughout Thailand. No, everything was perfect.
The room was spacious and breakfast in the morning was convenient. Super helpful tuktuk service to navigate the alleyways in which the hotel is hidden. The staff claims to have English ability, but it is severely limited. We pre-requested a room with two beds but got assigned a room with only one. The glass shower door was missing, so we had to shower with water spraying all over the bathroom. The safe didn't work and was missing instructions. Some staff members were unkind.