There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Fordele: "The service was outstanding! All of the flight attendants were amazing!"
Fordele: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Fordele: "Friendly staff. Both two meals were awesome."
Ulemper: "Already done."
Fordele: "Fast boarding. Early arrival. Comfortable seat."
Ulemper: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Fordele: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Fordele: "Amazing services and foods"
Ulemper: "The business class seat was great"
Ulemper: "Nothing comment."
Fordele: "Crew were great. Flight was not full."
Ulemper: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Fordele: "I like all"
Fordele: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Fordele: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Ulemper: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Fordele: "everything in suite class"
Fordele: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordele: "Boarding was great. Staff was cordial. Excellent flight."
Fordele: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Ulemper: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Ulemper: "Boarding didn’t give priority to passengers with children"
Ulemper: "the food was mediocre at best - had to ask for water couple of times"
Fordele: "Spacious and comfortable bed."
Ulemper: "The food wasn't that great. Average at best."
Fordele: "Alt gik professionelt og efter planen. Venlig og imødekommende besætning."
Ulemper: "Lidt vel hurtig med indsamling af brugte madbakker."
Ulemper: "Delayed 2 hours behind schedule"
Fordele: "Service by the crew was great"
Ulemper: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Fordele: "Boarding, friendly crew"
Ulemper: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ulemper: "Expected to have more indian movie choices."
Ulemper: "The seats and there is not much leg room"
Fordele: "food. schedule was on time"
Fordele: "I like the personal TV, my foot rest and water holder frequent water serve,"
Ulemper: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Fordele: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Ulemper: "The crew was rude when asking me to window shed."
Fordele: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Ulemper: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Fordele: "The service, seats, food, drinks and bed!"
Fordele: "evening meal was delicious"
Ulemper: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ulemper: "Old planes and screens."
Fordele: "Nothing specific"
Ulemper: "No real dramas"
Ulemper: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Fordele: "The food was ok. It didn't set my heart on fire, but I did finish it."
Ulemper: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Fordele: "Professionalism and friendliness of crew"
Ulemper: "Seat not great for my length even though it was business class"
Fordele: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Ulemper: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Fordele: "Everything is suport wonderful"
Ulemper: "Price. it's better"
Fordele: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordele: "Attentive Staff - Fabulous"
Fordele: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Fordele: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Ulemper: "Can't think of anything:)"
Fordele: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Ulemper: "Earphones were poor and when replaced still did t work well"
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Fordele: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Ulemper: "Providing some snacks would be helpful when getting off the board."
Fordele: "On time, clean smooth ride. Landed early!"
Fordele: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Ulemper: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Ulemper: "I understand that the crew was probably tired, but I believe they can be friendlier."
Fordele: "Good and being on time"
Ulemper: "So far so good for its price"
Fordele: "Great services"
Ulemper: "Great seat and smooth flight"
Ulemper: "Excellent price generous luggage allowance."
Fordele: "Super cool light meal in a little bag. Best budget airline I have flown."
Fordele: "Seamless boarding and deviating."
Ulemper: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Ulemper: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Fordele: "Nothing apart from kind crew"
Ulemper: "Food was really not good at all! Very poor The inside of plane was not clean!"
Fordele: "On-time departure and arrival."
Ulemper: "Nothing to complain about."
Ulemper: "Nothing negative"
Fordele: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Fordele: "Great flight on Thai Smile."
Fordele: "friendliness of staff"
Ulemper: "Entertainment program was boring, leg space limited"
Ulemper: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Fordele: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Ulemper: "There wasn’t any tv to watch and not by way of magazines either."
Fordele: "Good services"
Ulemper: "Good service and comfortable"
Fordele: "The relaxed atmosphere and attentiveness of the flight attendants"
Ulemper: "The distance of the terminal to the aircraft"
Ulemper: "We did not receive any information as to why our flight was late."
Fordele: "We arrived safely"
Ulemper: "They kept canceling flights. Bad service would not fly again."
Fordele: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
Ulemper: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
Fordele: "friendly, professional crew"
Fordele: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Fordele: "Friendly staff through every step of the way."
Ulemper: "Vegan food options would be a wonderful addition. Everything else was great!"
Ulemper: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Fordele: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Ulemper: "Fish sandwich wasn't my favorite"
Fordele: "On boar meal was great. Customer service was outstanding!"
Ulemper: "They don't offer more flights!"
Fordele: "Quick flight"
Ulemper: "40 minute delay"
Fordele: "Great service, very amicable staff, excellent plane"
Fordele: "Awesome service, great staff, amazing trip"
Fordele: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Ulemper: "I would have appreciated a vegetarian option for the meal."
Ulemper: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Fordele: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Ulemper: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Ulemper: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Fordele: "Good flight, reasonable price"
Fordele: "Very flight and check-in process"
Fordele: "Aircraft size was big for short haul"
Ulemper: "Not much to dislike"
Fordele: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Ulemper: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Fordele: "Crew were friendly and did a great job in the short time they had."
Fordele: "Check in was so easy and smooth. Boarding was as well!"
Ulemper: "I appreciated the food that they gave out, but it wasn't very tasty."
Fordele: "Overall everything was good except meal option"
Ulemper: "Not having vegetarian snack or meal"
Ulemper: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
Fordele: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Fordele: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Fordele: "As always crew magnificent"
Fordele: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordele: "Tripulación muy atenta"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "The A330, despite being an old plane, had really good recline."
Ulemper: "The entertainment was very outdated."
Fordele: "Too crowded"
Ulemper: "One more staff will be better"
Fordele: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordele: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordele: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordele: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordele: "Good entertainment."
Ulemper: "Very cramped seating."
Fordele: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "Went out of their way to be helpful"
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordele: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordele: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordele: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordele: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordele: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Fordele: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordele: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordele: "Films Service"
Ulemper: "Not enough films"
Fordele: "Heavenly for an airplane ride!"
Fordele: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordele: "Good, drinks, service and entertainment system."
Fordele: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Ulemper: "We have no complaints."
Fordele: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordele: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordele: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordele: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Comfortable seat and good service"
Fordele: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordele: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordele: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordele: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordele: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordele: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordele: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordele: "I will fly Qatar again"
Fordele: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordele: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Fordele: "Service from the crew @ Qatar Airlines!"
Fordele: "Good entertainment options"
Ulemper: "More beverage services"
Fordele: "Good seats"
Ulemper: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Fordele: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Ulemper: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Ulemper: "Crew didn’t manage noisy passengers at business cabin"
Fordele: "The crew was amazing and their service was very attentive to customers."
Ulemper: "Not having crying infants onboard"
Fordele: "Crew, food, drinks, and seats were fantastic"
Fordele: "Seat was fixed for such a long flight it is hazardous to the spine ."
Ulemper: "Allow the seat to slightly recline like any other airline"
Fordele: "The crew were superlative."
Ulemper: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Fordele: "nice comfortable flight"
Ulemper: "depaert on time"
Ulemper: "Not to delay the flight for 2 hours !"
Fordele: "Outstanding and very helpful service"
Fordele: "Jumbo jet plane was fantastic."
Ulemper: "None for now"
Fordele: "Business class setup Bar Staff"
Ulemper: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Fordele: "Same as above"
Ulemper: "Same as above"
Fordele: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Ulemper: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Fordele: "Didn’t get this flight as we were so delayed."
Fordele: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Ulemper: "Food. It’s plane food wasn’t impressed."
Fordele: "Staff were quite attentive. All requested were promptly fulfilled"
Ulemper: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Fordele: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Ulemper: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Fordele: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Fordele: "The big tv on the seat backs."
Ulemper: "The seats were too close to each other."
Fordele: "Professional and friendly staff"
Fordele: "There was good service in the flight"
Fordele: "Leg Room. Timing"
Fordele: "all entertrainment onboard is excellent ."
Ulemper: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Fordele: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Ulemper: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Fordele: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Ulemper: "On the whole everything was acceptable."
Fordele: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Ulemper: "Seats not as comfortable as possible in coach"
Fordele: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Fordele: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Ulemper: "Not much I didn't like"
Ulemper: "My seat was changed after I had booked and paid for flight."
Fordele: "Affordable price"
Ulemper: "Unfavourable flight schedule- Midnight arrival.. tired."
Fordele: "Low fat meal was great! (the salmon one)"
Ulemper: "They broke my checked in luggage!!!"
Ulemper: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Fordele: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Ulemper: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Fordele: "Everything was Great !!"
Ulemper: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Fordele: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Ulemper: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Fordele: "A380 Quiet airplane ride"
Ulemper: "Food was bland"
Fordele: "Comfortable seats not packed"
Fordele: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Fordele: "food and Boarding"
Ulemper: "seats, I flight entertainment jacks were not working"
Fordele: "Movie starts as soon as seated"
Ulemper: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Fordele: "Watched the entire Mike Tyson Mysteries box set."
Ulemper: "The ending of the Steve Jobs movie was a little pat."
Fordele: "Great food and lots of entertainment options. Friendly helpful crew."
Ulemper: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
Fordele: "The entire experience was excellent."
Fordele: "Thai are so dependable and such lovely service. Nothing is too much."
Fordele: "On time Comfortable seats Great service"
Fordele: "New plane, nice. Entertainment system is good but limited selection"
Ulemper: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Fordele: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Fordele: "Everything was as usual. Boarding can be improve a bit."
Ulemper: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Fordele: "Professional staff and good food"
Ulemper: "Landing was a little bumpy"
Fordele: "The crew were lovely and polite"
Fordele: "Ok plane, food was fine too"
Ulemper: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Fordele: "The flight was smooth and quick. The meals were delicious too"
Ulemper: "Long time getting through Frankfurt airport security"
Fordele: "Quite quick -clean aircraft"
Ulemper: "Terrible entertainment options"
Ulemper: "Super delayed."
Fordele: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Ulemper: "Food was alright, i had better food in Bangkok airways"
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Fordele: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Ulemper: "All ok."
Fordele: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Ulemper: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Ulemper: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Fordele: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Ulemper: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Fordele: "Aircrafts ...which are big"
Fordele: "Entertainment choices were good"
Ulemper: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Ulemper: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ulemper: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Ulemper: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Fordele: "Very efficient and attentive service . On time departure and arrival."
Ulemper: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Fordele: "Crew friendly"
Ulemper: "Poor food and boarding"
Fordele: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Ulemper: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Ulemper: "Lack of legroom"
Fordele: "Everything was ok"
Ulemper: "Bad onboard service"
Fordele: "Punctual and efficient flight"
Ulemper: "Food was poor and staff were not at all friendly"
Fordele: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Ulemper: "Late ,always late leaving and Landing"
Fordele: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Ulemper: "Didn't enjoy the options of food"
Fordele: "Service in airplane"
Fordele: "The staff were great but couldn't rectify the entertainment."
Ulemper: "No entertainment as the movie wouldn't play or watch anything else."
Fordele: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Fordele: "Boarding and in flight services"
Ulemper: "Nothing in particular"
Fordele: "Attentive service, great food, smooth flight"
Ulemper: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Fordele: "Vegetarian food was ok. Crew was very polite and helping."
Ulemper: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Fordele: "The food onboard and seats are really good. Crew service is decent"
Ulemper: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Fordele: "Excellent service throughout"
Ulemper: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Fordele: "World class airline. Everything are world class. Worth to pay for this airline"
Ulemper: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Ulemper: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Fordele: "Enlelt at books billet på Thai Airways hjemmeside. Ok Business class sæder/kabinekomfort"
Ulemper: "Kedelig lounge Elendig service i flyet. Absolut ikke serviceminded personale på denne flyvning. Stor forskel på at flyve business med Thai på indenrigs - og udenrigsruter."
Fordele: "Food and boarding experience"