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First welcoming, threatment in shuttle boats,room technology with respect to being a 5 star hotel : poor english speaking at reception, service quality in restaurants, ventilation and food smell in breakfast salon.
kindness of the staff and the location by the river. staff´s poor english
Staff very friendly and helpful,I mostly enjoyed the suna,Gym and the spa. Far from major attractions and shopping malls.
Hotel stay was great, the first room was a little noisy, next to the elevators, so they moved me without a hassle. Wonderful seafood buffet. 1st room noisy.
have ebeen seeveral times and it was as good as ever yes...your policy of advertising a price for something..say a drink in lounge...then you add on serv ice charge and tax so the initial price is misleading..a service charge should be at clients discretion
Friendly service. Nothing was a problem.
exellent service incl. free transport to down town and skytrain i think internetexcess should be free too expensive
Execellent srevice and fanatastic food
Compared to some 5 stars in other parts of the world the hotel is very good. Breakfast was international and staff as always in Thailand were very good. there was a charge to use the steam room and sauna which at a 5 star hotel is unacceptable and not mentioned pre booking.
did lots of shopping excellent shuttle bus goes all day takes you to down town or skytrain not a lot to do around the hotel so you do need this transport which is free. only thing is the overpriced internetservice. internet too expensive
clean, spacious, luxurious, quiet, good facilities, good service, and good restaurants/entertainment within. the check-in process was not as smooth -- staff appeared a bit confused, but supervisor was there to clarify. i paid extra for 2 people to stay, but only got 1 key (they don't use key card yet), so not sure what the extra charge was for, since there was no buffet.
The comfort outside a busy Bangkok. Regular shuttles to & from busy places
Excellent hotel. From the beginning of our stay to our departure my wife and I experienced professionalism, courteousness and helpfulness. The hotel property is truly a gem. We enjoyed being greeted at the entrance by doormen with immaculate uniforms and who never dropped their professionalism each time we arrived or left the property. Every employee was always courteous whenever we approached with a question and never seemed annoyed or bothered. The property was always immaculate and polished. Our room was kept clean and ready for inspection. Our view of the river was a welcomed distraction that gave us beautiful views of Bangkok whether during the day or at night. We took advantage of the courtesy shuttle to both the Century shopping center and Asiatique market place. The complimentary Wifi always worked and was another welcomed ammentity. The breakfast buffet was very tasty and was a great way to begin our day. Cabs were always available and provided a stress free ending to our stay in Thailand. My wife and I would recommend this hotel to anyone who would enjoy a quiet, beautiful and elegant location. Thank you to the management and staff of the Motien Riverside Hotel. Please pass on our thanks!
The courtesy and competence of the staff. It's getting a bit old; could use some sprucing up, inside and out.