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Hotel stay was great, the first room was a little noisy, next to the elevators, so they moved me without a hassle. Wonderful seafood buffet. 1st room noisy.
First welcoming, threatment in shuttle boats,room technology with respect to being a 5 star hotel : poor english speaking at reception, service quality in restaurants, ventilation and food smell in breakfast salon.
kindness of the staff and the location by the river. staff´s poor english
Staff very friendly and helpful,I mostly enjoyed the suna,Gym and the spa. Far from major attractions and shopping malls.
Execellent srevice and fanatastic food
Compared to some 5 stars in other parts of the world the hotel is very good. Breakfast was international and staff as always in Thailand were very good. there was a charge to use the steam room and sauna which at a 5 star hotel is unacceptable and not mentioned pre booking.
The comfort outside a busy Bangkok. Regular shuttles to & from busy places
exellent service incl. free transport to down town and skytrain i think internetexcess should be free too expensive
have ebeen seeveral times and it was as good as ever yes...your policy of advertising a price for something..say a drink in lounge...then you add on serv ice charge and tax so the initial price is misleading..a service charge should be at clients discretion
The courtesy and competence of the staff. It's getting a bit old; could use some sprucing up, inside and out.
Friendly service. Nothing was a problem.
clean, spacious, luxurious, quiet, good facilities, good service, and good restaurants/entertainment within. the check-in process was not as smooth -- staff appeared a bit confused, but supervisor was there to clarify. i paid extra for 2 people to stay, but only got 1 key (they don't use key card yet), so not sure what the extra charge was for, since there was no buffet.
did lots of shopping excellent shuttle bus goes all day takes you to down town or skytrain not a lot to do around the hotel so you do need this transport which is free. only thing is the overpriced internetservice. internet too expensive