Der var god service. De skal ikke skrive, at der er shutleservice til lufthavnen, når det ikke er tilfældet.
Check ind og ud nemt og hurtigt, morgenmad hurtigt, bad og udsigt, værelse størrelse og udsigt
beliggenheden At værelset er klart til chek in kl 15 som lovet. At sengene bliver redt - selvom man har efterladt hhv nattøj og en bog på sengen. At håndklæderne ikke har gamle snavsede pletter.
Udemærket hotel, dog nogle sure personale
Receptionionisterne var virkelig til stor hjælp på mange forskellige måder. Da min kuffert blev væk og til at hjælpe med at finde ting i byen
Venligt og effektivt personale i receptionen,velbeliggende,nem adgang også i bil Vi havde en ekstra opredning på værelset, men der manglede puder ,håndklæder også efter at vi gjorde opmæeksom på det.
At vi var tæt på næsten alting, f.eks. Sears Tower Personalet burde tilbyde informationer til turister, f.eks. om spisesteder, seværdigheder, og andet.
Boarding pass printing, free bottled water, easy check in and check out
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
Great location, clean room, friendly service Food service only began at 6am.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Great location and valet parking is great after long drive "Historic " structure inside
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Location, rooms, breakfast
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
We loved being right next door to see Hamilton. Would recommend to everyone. No parking problems. valet was awesome. All the staff were very polite and helpful. We went New Years Eve so it was busy. We did have to wait for our room but the staff helped us get luggage to room so we could make our reservation for dinner. Teenagers loved the breakfast.
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
The room was very clean and the bed was awesome. I liked the color choices for the room.
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
Great facility Hard to locate and access by car.
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
Room was exceptional. Great bed. No receipt at checkout. Odd location.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs