Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....
The bed was very uncomfortable. The staff was nice but felt robotic.
Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
Hotel and staff were great. Great location! We will book here in the future!
Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem. Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
Everything in the room will be good! view is the best!!! Location is the best of the best! When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
This is a great hotel the atmosphere that employees everyone was great there
great accomodations and service
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Friendly staff and clean facility No complaints
Nice hotel, casual and comfortable. Great breakfast. Very convenient to Navy Pier. Would definitely reccomend to friends and would stay here again.
Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
Located close to shopping and conference centers Amenities are average
Great made to order buffet. Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.
Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible. The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
Not convient. Poor service
Stayed here Dec 12-14, 2014, this was our 2nd time staying here due to close proximity to Navy Pier's Winter Wonderland. Last year the Manager's reception offered better appetizers, seemed to be a bit cheaper this year. Staff is wonderful and room was really clean. We had an issue with the thermostat, it was almost 80 degrees the whole stay. The kids love it here, it's really family oriented. They seemed to like swimming in the pool better than Winter Wonderland, they made several little friends during our short stay. Will probably be back next year, we love it here.
Very good location Hotel wasn't nearly as nice as other embassy suites I have stayed at.
Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel. I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful. It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
Location is excellent. staff is good.
The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa. The additional room service charge
Club level was outstanding. Staff were beyond awesome. Food was great.
Location was great for Michigan Avenue shopping as well as Shedd Aquarium, Museums, and Navy Pier. The pool and hot tub were great. The water temperature was perfect for kids. The view was excellent from the top floor, which is where the pool/fitness area is located. Rooms were comfortable and quiet. Elevator system was easy. The overall design of the hotel was a bit unique and differentiated from other Chicago 4 Star + choices. We valet parked the car. When you leave, you go down to the parking garage to exit. The corner to drive out and up the ramp is super tight . I ended up scraping my back door pretty substantially. It was operator error for sure. I would just caution others to be careful as they leave or ask one of the valet guys who do this all the time to drive it through the corner.
It is in a nearly ideal location near Michigan Avenue, shopping, restaurants, etc The audiovisual support for my meeting was abysmal
We did not expect a room with a view but we got one and it was amazing! The rooms were also very large and we were able to walk everywhere we needed to go. We were right beside the elevators so we heard them often but we got used to it. At first if just sounded like a plane flying overhead until we figured it out but it was no where near a deal breaker for booking again.
It was in a pretty great location and all of the staff were very friendly and welcoming. The rooms were well kept and comfortable, though do need a bit of updating. We did not receive a very warm welcome upon driving up to the hotel. It took us a minute to find a valet and a bellhop.
Love the location near River & Lake Michigan. River walk has so much to offer right outside the doors. Walkable to most major attractions. Just off from the crowds of Michigan Ave. This is our 4th time and always my first choice when visiting Chicago.
Beds super comfy; Felt like I was staying at a spa; Staff super friendly and helpful; beautiful view of the river and partial skyline; GPS kept wanting to take me to the closed parking garage underground; Had to ask other hotel valet down there how to get up top to my hotel (not hotel's fault). Valet expensive ($70), but guess it's the norm for Chicago.
Nice views from the room and the fitness center. Very clean and quiet despite how busy the lobby was with guests! Low, popcorn ceilings really make the room feel more like a motel than a high-rise! The room was a bit outdated overall. Also the location was not super easy to access on foot - ended up taking more cabs than we would have liked.
great hotel with great service
We've been going to the Chicago hotel for many yrs. We enjoy the location.
I booked a room in Chicago at the Swissotel for two nights and after reading the horror stories about kayak bookings through getaroom, I was a bit apprehensive. Based on my travel plans and circumstances, I was able to risk it and make other lodging plans if necessary, so I risked the inconvenience of whatever troubles getaroom might cause me. Fortunately, I did not run into any troubles at all and had a wonderful stay at a luxurious hotel that is in a great location. I received all the service and privileges of a normal stay at the Swissotel. No complaints.
I didnt even stay at your hotel.
Pretty hotel with nice location Thin walls. Noisy halls. Some staff friendly but others not. Got a good deal but wouldn't pay full price for tiny room. Bathroom needs updating/ more thorough cleaning (shower curtain ripped and some mold on end of shower curtain rod)
location need sound proof windows,,,,could hear sirens all night
Checked in at 7:00 PM and assigned room had not been cleaned and still had previous guests things in the room. After trips up and down with luggage, another room assigned.
From the moment you pull up in front of the InterContinental you know you've made a wise choice. A friendly, suited doorman opened the cab door and welcomed us into the beautiful lobby decorated with a 4-story Christmas tree. We checked in and an exceptionally friendly clerk, Mariana, made sure we were given a quiet corner room, per our request. Our room was clean, spacious, and newly renovated - but not overdone. The wi-fi was fast, the bathroom toiletries lovely, and the room was quiet. Stop and see the pool -- it is the original, and its gorgeous. How often do you see chandeliers over a swimming pool that once boasted Esther Williams as a swimmer? Best of all, the location. Between Ontario Street and the Chicago Tribune, right before the river -- perfect! When we stepped off the elevator the rug was worn and shabby. This was our only complaint about the decor.
The location was top notch in a historic building- it was pointed out during our architectural boat tour! Our room's windows were inches from a brick wall which made me feel very unsafe. No notice that it was an interior rom when we booked. In addition, we could hear the wedding reception going on below. Sure this hotel has plenty of rooms, but do you really want to chance it that you will be placed in one without a window?
Is the best, perfect ubication
This Intercontinental is in a great location on the Magnificent Mile. The rooms are spacious and the bed and bathrooms are nicely updated. The pool was very nice as well. I would recommend the valet if you are staying a over 24 hours they have a flare rate and you can leave and come back. Parking around the area is just as expensive but you can't leave and comeback. They also gave me late checkout of 2 PM.
Lack of comfortable lounge area in the bar area. Years back there was a very ample lounge area for either for couples or larger groups. Too bad they eliminated it. I am also glad the re-opened the pool early.
Location is great, staff professional and helpful. Room was cramped, room service breakfast was HUGELY expensive not to mention over cooked and arrived cold. And who chose the hall carpet? No one in my party could understand the choice. Unattractive and at first glance looks as though it is worn and needs replacement. Not a great impression.
Location, staff, great pool and work put facilities. We were able to walk where ever we needed to go. Architecture is beautiful. Great place to stay. Comfortable rooms, nice view. We loved our stay and will go back. Need a better coffee maker. Small microwave in room. Fridge for your own soft drinks. Mini bar was very expensive
This hotel has a long history and floor plans are quirky but the rooms are remodeled and modern. Our room in the historic tower had a 31st floor view that happened to have windows facing 3 different directions for a 270 degree view from Michigan Avenue to Lake Michigan (I think it was the only one on the floor with that expansive view). Minibar charges when we didnt use anything is always really annoying. I would have hoped a nice hotel like the Intercontinental wouldn't have this issue.
Great location Dirty bathtub, lights out in bathroom of room 541
Location Old, small rooms, poor plumbing. It's an embarrassment for Marriot. Don't stay here
It is such a big hotel I found it chaotic especially with several different events going on. Crowds of people, lots of noise. Just too big a apace for me!
Great newly updated rooms and incredible gym that puts many Health Clubs to shame. Room Svc leaves a bit to be desired but luckily they're located in great proximity to many great restaurants.
Location , location and location Extremely crowded and very noisy ( possibly because NHL draft weekend) - it was almost like a busy fish market with so many people crammed in the lobby.. we had hard time navigating through the crowd to reach elevators on both days. Parking is another pain we had to deal with - primarily because of location . Amenities in the room are nothing to boast - but very comfortable bed ( typical Marriott) ...
Great location, great staff No fridge or microwave
Please get Keurig coffee pots in each room
This hotel is exactly what you'd expect from a stay in Downtown Chicago. Imposing structure, bustling atmosphere, and lofty prices. The central location couldn't be beat and the view provides you a look at the city no matter which direction you face. Room was clean and modern. After some initial difficulties, a new room was provided and sorted out with a credit to be used with breakfast (delicious breakfast, but expect to be charged the Chicago price for it). The price for staying directly on the Magnificent Mile shouldn't be surprising. The lobby was constantly occupied and persistently loud, which also is indicative of a stay in Chicago. The initial room assignment seemed to belong to another individual as there appeared to be clothing in the closet and a suitcase laid out when the door upon a very brief inspection from the cracked door. After informing the front desk, a new room was quickly assigned...but only one of the two keys ended up working. After our final trip to the front desk, we were in better shape and the breakfast the next day was delicious. The room was by no means spacious, but exactly in what you'd expect from Chicago standards. Don't forget you'll be paying for parking, which is at least simplified by the ability to charge to your room.
Everything!!!! Cost of parking.
Full size mattresses sold as queen size
The best part is that the Merriot is in the "heart of the city". Offsite parking.
Location and decent sized, clean rooms. We booked day of stay and got a good rate. I would actually rate it a 3.5, but I didn't have that option. Extremely uncomfortable, stiff sheets.
I arrived 2am and there was no reservation and the company never told me there was a problem with my card. Spend until 4am getting another reservation for next day and then arrived and there was no reservation again. They ruined my entire business trip. had to spend half day looking for another hotel. The first night Marriott accommodated me in a room that was not what I expected. At least had a place to sleep. They were kind and very helpful, but the room I got was not what I expected. But It wasn't hotel's fault was getaroom.com fault.
The location is great. Just a block off of Mag Mile if you are there to shop. Trader Joe's across the street if you want to buy snacks/water for the room. Close/walkable to downtown (Loop) and River North neighborhoods. The staff was great and my wife loved the bathroom products (shampoo/conditioner/body wash) THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.
Such a great visit. Welcome, helpful staff willing to do whatever they could to make my stay great. Room was very comfortable, loved the bed!
The location of the James is ideal for visiting the River North area. The room is clean, reasonable size, and comfortable. The staff is friendly and helpful. Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!
friendly and convenient ,
The art collection was great. The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.
we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.
Friendly staff. Great rooms
Loved that we could pop in and out of shops and bars and be close enough to our room to drop of bags. I didn't like the parking fee and noticed it was overpriced compared to other lots in the area. The hotel should include this or offer a discount.
I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby. Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.
Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate. Stayed on the same floor as the pool, so some noisy kids were expected
My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!
Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.
Location, personnel, accommodations. Welcoming and relaxing.
Location is great. Staff helpful.
I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act! Nothing!
Concierge, door men excellent. Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...