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Clean! Beautiful! Wish the bathtubs were a tad bigger!
Luxurious hotel The room is much smaller than it seems in the photos. Walls are super thin which makes privacy very difficult. Expect to hear your neighbors.
Perfect for theater weekend. Great location, beautiful room . Thoughtful amenities.
Super smal King room. You pay for the lobby.
The room was perfectly sized and extremely comfortable. Not a single thing.
Rooms were incredibly tiny. Elevators did not work.
Rooms are terribly small. Couldn't adjust the heat. Staff was not helpful.
Everything was great!
The receptionist messed up my receipt.I used my company's card to stay and I am the only person who stay in the hotel.And when checking out,I just asked for the receipt but didn't check it.after coming back,I have to use the receipt to do my reinbursement,but found out that it is not under my name and the stay person wrote down two,which looks pretty bad on me!i called the hotel to change the receipt name,they refused it bc it is a past reservation! The most annoying thing is that when I checked out using the compan card,I asked them if it is ok to pay with a card not under my name.they didn't say anything.and the worst thing is that the receptionist change the name of my reservation in the system and didn't tell me about it.moreover,the receipt amount doesn't match my reservation amount which is also ridiculous!!!All in all, this experiment almost cost me to not be able to reinburse my stay. They r obviously not professional and it gives me a really bad memory here!
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Best was very comfortable. Room was smaller than I thought it was going to be. They really need to add a curved shower curtain.
Very clean and friendly staff No iron in the room
If you're staying here....river view is an absolute must! Would definitely stay again.
The room was very clean and spacious. The bed was comfortable. Staff was friendly and professional. Easy check in and check out. I would stay here again!
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk. Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me
comfortable nice room good staff except front desk They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
room service was excelent. staff were very polite and helping.
The location is good, slightly away from the bustle of Michigan Avenue, but not too far. Everything is within walking distance and in a nice area. Nice, friendly staff. It would have been great to have a mini refrigerator in the room and the room temperature was a bit colder than my comfort level.
Clean room, quick check in/out. It was a little difficult to navigate building because front desk is on an upper floor.
Nothing Paid for standard room and was told that's a sleeper couch in a room that is really the living room for a suite. Room also smelled like cat urine, couldn't stay there, booked a room at Hotel Intercontinental on Michigan Ave and was treated to a nice room and free breakfast.
I did like the room, it was very comfortable The parking fees
location was ok, although there are so many hotels downtown its not like you dont have choice way to expensive for what you get, i wouldnt stay here again for $220 night, i'm sure there is something better. rooms are typical 1994, boring patched up, siliconed but clean. if it was $120 a night then i might be ok. food at the restaurant was average but trying to be fancy, picture costco chicken parmesan all dressed up with wait staff in black trying to hard to be mod.
Great location,nice river view,clean room,available shop for the light breakfast on the first floor of the building,should provide more powerful hair dryer.
The staff was very hepful.
downtown, friendly, clean, ammenities coupon for breakfast not adequate for two people. No Valet Parking. Not easy access from parking area. Too much walking to get to hotel lobby.
nothing special The way staff treat people and no concierge and no body to help
good location the cleanness of rooms, old hotel, expensice not included self-parking
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.
everything was pretty clean, great service. Better than what I expected highly recommended
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
Very mosey staff not nice also I wood nevertheless stany there agan
Everything !!! None
The Breakfast Buffet included with the room rate was very good.
Good size room. Stayed in dual queen suite with corner sofa sleeper. Enjoyed text alert when room was ready. Prime location. Friendly staff. Solid breakfast. Huge rec center on lower level (basement). Room wasn't cleanest. Stain on comforter up by my neck. Sink was clogged from prior guests. Parking was extra and expensive. Used SpotHero to get lower rate and closer location. Grand Plaza was 1 block.
The hotel is in a great location and the rooms are very spacious. Everything was great!
Close to Navy Pier and Red line station. South side of building faces main fire station. Sirens and air horns going off all night.
Great location, nice room, good breakfast and gym
Helpful staff, good location and the breakfast staff was awesome.
Parking at the hotel. Free wifi. Free breakfast. Awesome staff.
Helpful staff Confusing parking ramp
Location was excellent. Staff was also very good. Lady in charge of the breakfast area was always happy and going above and beyond to help and to make sure we felt 'at home'. The breakfast area is definitely small for the size of hotel and nbr of guests. It was difficult to find a table and buffet line was long and layout made difficult for people to move around. Pool area did have towels and small kids took over the hot tub.
The location is great. Some stuff at the reception are mostly very impolite, not trying to offering helpful suggestions, acting as if the customers are just willing to cause problems, which is definitely not matching to the level.
It was very clean I was disappointed that I didn't get the room I had already reserved online. When I checked in they said they didn't have that room available which made no sense because I had reserved it like a week and a half before my trip.
The staff was amazing! Breakfast in the morning served with a smile just like a second home. Highly recommended. No. One of my best hotel experiences in recent memory and I travel a lot.
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The lobby construction was disappointing. Would have expected better for the price
The location of the hotel was great! The room was comfortable and clean. Staff was friendly and helpful. Breakfast was a plus. I requested a high floor, but instead received a room on the 5th floor facing a parking structure overlooking trash bins. I was awaken every morning to the sound of a garbage truck dumping trash bins. Because of location, I was unable to open the windows.
The manager was extremely helpful as was the woman working with the breakfast.