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Very modern, good location, good customer service From time to time device for room control had to be restarted. Internet, in the room we stood, was slow.
The corner room is great. The room size is decent-to-big. The TV is the biggest we've had in a hotel room within Europe. The bathroom floor has the option to be heated and the bathroom liquid soap and shampoo are from Azzarro (sp?). They smelled so very good!!! The hotel provides a delicious, full breakfast with two free coffee/cocoa/cappuccino makers for guests and are available 24 hours a day. The bar is open 24 hours a day but the hotel's front-desk employees will need to clear their area to tend bar. The hotel is literally across the street from the Krakow Glowny (main train station). The wifi signal was good/strong as the signal never went away. All-in-all a great place to stay and I will definitely stay here next time I'm in Krakow. I'll stay at other Puro hotels in Poland, given the opportunity. Only issue is with the lack of early check-in. It was bad timing that they had been sold out the day before our scheduled check-in date. We caught an early train and arrived at the hotel at 7am on our check-in date. Unfortunately, because check-in time is 3pm and the hotel had been fully booked the night before, there weren't any available rooms as check-out time is noon. We needed to shower before our 11:30am tour pick-up but our room wasn't ready until 12:45pm and we were already in our tour. The front desk lady tried to help but it was out of her control.
Kvindelig Manager tog sig af vores problem og løste det på en meget fin måde.
Meget velliggende hotel. Super god morgenmads buffet, kan klart anbefales. udvidelse og flere tilbud mht til spa, massage og fitness.
Fantastisk hotel med en fantastisk beliggenhed Lær hele personalet at tale tåleligt engelsk. Der var enkelte I restaurant/bar som ikke kunne gøre sig forståelige. For dårligt, at man ikke kan betale med euro I baren på hotellet. Man kan med nød og næppe betale med euro I receptionen, men får tilbage I lokal mønt. Det er ikke acceptabelt for et 4-stjernet hotel!
Excellent breakfast. Very friendly hotel, helpful staff No tea making facilities in the room. No real hotel guide, including no tv operation guide.
Stunning small luxury hotel just off main city square Good spa facilities and very good food and wine selection
We thought it was very comfortable. Loved the design and the central location Enjoyed spa and pool and the breakfast was very enjoyable. It was really enjoyable to come back to in the evening Overall staff very pleasant and efficient Great value for money There wasnt anything that we didnt like the only thing that concerned us was that when we went to check out the staff member said according to the hotel we had not shown up? couldnt understand this email when we got home and there was a mention that we were considered a no show and we were concerned about charges because of the confusion
Loved our room and spa facilities. Staff very friendly and helpful. Wi Fi in room good. Breakfasts individually cooked, none of the cooked several hours in advance nonsense Looked after us well. Air port shuttle car a good price too. We want to return. Room lighting could have been a bit brighter.
The room was truly great very comfortable and quite close to everything we would go back anytime the service was excellent
The quiet atmosphere The bar at the 6 floor was closed...
Lovely hotel altough rooms a little too dark. Love the swiming pool and relaxing areas. Staff, mostly pleasant and helpful Service at the hotel's top floor restaurant could have been a lot better. It took the waiter 15 mins + to realise they didn't have the bottle of wine we have chosen and rather than suggest another bottle of similar price we were offered one over 50% more expensive!! Also no ironing facilities in room
Then I left some laundry in my room in a black bag and they stole it! Crazy. I ream really nice taylored suits and shirts were just taken from my room. I was very upset. They denied taking anything, but know exactly what I packed and exactly where I put my things. So I left and am never coming back.
The central location and the fact tat the hotel was fairly new and very modern. The bedrooms I feel are very masculine - could do with a little feminine touch - expecially a mirror above the dressing table!
Det var en rigtig positiv oplevelse, dejligt personale fin service.Morgenmaden er for dyr, men der er en masse steder i Krakow hvor man kan få billig og god morgenmad. Lidt bedre informering af airconditionerings anlæget - regulering og om hvordan man stopper det.
Meget god beliggenhed midt i den gamle by, meget stille værelse, god service Signal af det trådløse internet var meget svag på 4. sal.
Rent hotel. Venligt og effektivt personale. Air condition. Ikke ryger rum. Særdeles god beliggenhed. Nej
beliggenheden er fremragende. Tæt på centrum, station, sporvogne og parkområder.
atmosfæren og beliggenhed tæt til den gamle by der var ingen restaurant - men der er ganske kort til den gamle by med et eldorado af restauranter - så ingen problem. Morgenmad var OK
Reach of wireless signal was at my room. Room was at the end of corridor, that is why. But it is simple thing as wireless repeater for comfortable internet access. Connection was bad all the time, and with that speed as well. Going out of room to get a better connection is stupid. So, if that would be fine, I would give 5 stars, with lack of internet only 3.
Great location, walking distance to most everything you'd want to see. Stellar service! Good food. Great comfortable room and great shower! Super happy with this hotel. Loved the regal vibe.
Det er et helt fantastisk hotel - så utroligt smukt indrettet - rent og pænt og med det mest service minded personale, jeg nogensinde har oplevet. Jeg giver det top karakter .
Det er meget roligt og diskret sted såvel hotellet indre som de ydre forhold. Det ligger meget centralt for hele krakows centrum og den atsmofære som hotellet har passer med byen Nej
Absolut valuta for pengene, en rolig behagelig atmosfære, hvor man gerne vil komme tilbage. Derudover en virkelig central beliggenhed til Krakows cafe og restaurations liv. nej
Meget venlig og meget service minded betjening fra alle ansatte, der er samtidig ikke en overvældende belægning så alt føles meget roligt og afslappet, Har været på samme hotel mange gange og vil fortsat foretrække dette
Meget roligt miljø og meget høflig betjening Restauranten meget flot men det virker som om de ikke ønsker man skal benytte den
Rart værelse, behageligt personale. Ved norgenbuffenten var der altid knaphed på brød, yoghurt, pålæg, varme retter. Skulle næsten altid bede om at der blev fyldt op. Der er mulighed for at bestille varme retter, men oplysningerne om dette er meget sparsomme.
Værelserne var meget flotte. Personalet var søde. Dog mangler der i allerhøjeste grad airconition på værelserne
Bedste beligenhed,meget venlig service, fantastisk morgenmad, flot og afslappende atmosfera, super rent nej
Super god kontakt til hotellet, meget hjælpsomme, værelser OK, rigtig god beliggenhed. Sengene meget bløde og morgenmaden ikke noget at skrive hjem om
Super beliggenhed, venlige og søde personaler dejlig afslappet stemning nej det var der ikke
rent, funktionelt, velindrettede værelser:god belysning hylde ved hver seng, 2 stole i dobbeltværelset. youghurt kunne gerne være standard til morgenmaden
Den centrale placering. God service og det flinke personale.
Stort, professionelt, effektivt, god service. fik lunchpack med da vi skulle afsted før morgenmaden på afrejsedagen. stor morgenmadsbuffet. beliggenhed lige uden for old town, perfekt. Hotellet ville vinde ekstra point hvis personalet smilede lidt mere, for de gør det rigtig godt.
Excellent service. Friendly staff. New and modern design within a period building. Excellent location close the tain staion as well as the main old city square. Top class Restaurant. The Fitness rom was not ready to use yet
Everything was perfect. The staff at reception was very helpful, the breakfast was great and the location can not be any better. Quick walk to the Square and the train station. No reflection on the hotel, but beware of Pickpockets in Krakow. Someone attempted to pickpocket my husband in the train station and also sadly in St. Mary's Basilica.
The location, the comfort and the courtesy of the staff.
If I feel somewhere like at home I can't call it "hotel" :-) Really nice place to stay.
The decor was excellent and the rooms were spacious. Breakfast was probably the best I have ever seen/tasted - a wide variety and declicious. The location couldn't have been better - on the main drag and just a 2 minute walk from the Old Market Square. The staff were very polite and helpful upon arrival. I couldn't really fault the hotel. If I had to be really picky, we didn't get our free water replaced each day and the sink surround/mirror was not wiped over, although the room was tidied each day and was absolutely spotlees upon arrival.
Excellent food , v helful staff. No
This is a great hotel I really suggest it. Location is perfect, just 5 minutes walk far from then main square in the old town, 15 minutes walk fron the Wawel castle and 20 minutes walk to the jewish district Kazimierz. Staff was very kind and spoke a good english. Room was perfectly clean and very elegant. Breakfast was excellent and various. I didn't find anything wrong!
great location, very central, easy walking distance to the square, beautiful hotel, good breakfast
Very good location - walking distance to market square - 200 meters. Friendly staff.
The hotel was situated in an excellent location. Staff were lovely. Room was very good. Breakfast was excellent. I would highly recommend this hotel
nej, alt fungerede,og vi fik et stort dejligt oplyst dobb. vær. med velfungerende toiletforhold og brudekabine, altsammen rent og skinnende.
Personalet var flinke og rare. Man skulle ikke betale, før opholdet var endt og man havde en følelse af, at de stolede på én.Det drejede sig ikke kun om at tjene penge, men om at kunderne havde det godt.
Venlig betjening, gode informationer om muligheder i byen
Venlig betjening, gode senge og hyggelige værelser. Morgenmeden måtte gerne have et lidt mere internationalt præg. Og - Måske skulle man kunne have mulighed for at vælge om man vil bo til gården eller til gaden ?
Gammelt gedigent hotel med stilfærdig, venlig betjening.Fin beliggenhed med få minutters gang til by og park. nej
Room was fantastic Service could be better
Situation perfect and amazing room. Contrast betwen old and new decor. Downstairs a funky nightclub yet bedrooms had a palacial feel. Poor quality towels and robes. Water in evening was only tepid - one could not have a pleasant bath.
Excellent staff and location , staff seemed proud to be working there and so they should , england just can't compete , and I have stopped at some of the so called best Nothing
Abit tired. Staff were NOT up to a high level. First room stunk, second room curtains were ripped and the the third room was fine. As I was drawing my bath the porter arrived to tell me he had given me the wrong room and we had to move! No room service
Great location right on the square, full breakfast cooked for you on demand, complimentary drink voucher Parking 5 minute walk away, expensive ~USD50/day. Vehicle access to surrounding are requires permit. Was stopped by police but let me proceed when showed booking
Excellent hotel in the centre of krakow. Right in the square. Stayed in large suite. Extremely quiet room which was surprising as it us on the square. Very friendly staff. It is not your standard multi national hotel which made it feel like a new experience and not a repeat of another city break. Nothing negative to say.
Great location and very accomodating staff.
central location and standard of room no bath
Great place to be, specious room, perfect decoration. Location, location, location. nice staff, everything was perfectly fine. Key system is complex but everything is presented to you by staff. we didn't have any problem. Just one key ( we didn't ask for second, so not sure if you can have it) Breakfast could be a bit better (more choice), breakfast was very good, but you need to be ready to pick something you don't necessary like. Everything was fresh and cooked on demand.
The staff were always cheerful, proactive to our possible needs and interests. All had a smile and nothing was any trouble to them.
Reception staff very helpful everything arranged for us, pick up from airport trips etc. Little noisy on Saturday night but otherwise excellent