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Lovely hotel altough rooms a little too dark. Love the swiming pool and relaxing areas. Staff, mostly pleasant and helpful Service at the hotel's top floor restaurant could have been a lot better. It took the waiter 15 mins + to realise they didn't have the bottle of wine we have chosen and rather than suggest another bottle of similar price we were offered one over 50% more expensive!! Also no ironing facilities in room
The quiet atmosphere The bar at the 6 floor was closed...
Then I left some laundry in my room in a black bag and they stole it! Crazy. I ream really nice taylored suits and shirts were just taken from my room. I was very upset. They denied taking anything, but know exactly what I packed and exactly where I put my things. So I left and am never coming back.
Excellent breakfast. Very friendly hotel, helpful staff No tea making facilities in the room. No real hotel guide, including no tv operation guide.
The room was truly great very comfortable and quite close to everything we would go back anytime the service was excellent
We thought it was very comfortable. Loved the design and the central location Enjoyed spa and pool and the breakfast was very enjoyable. It was really enjoyable to come back to in the evening Overall staff very pleasant and efficient Great value for money There wasnt anything that we didnt like the only thing that concerned us was that when we went to check out the staff member said according to the hotel we had not shown up? couldnt understand this email when we got home and there was a mention that we were considered a no show and we were concerned about charges because of the confusion
The central location and the fact tat the hotel was fairly new and very modern. The bedrooms I feel are very masculine - could do with a little feminine touch - expecially a mirror above the dressing table!
Stunning small luxury hotel just off main city square Good spa facilities and very good food and wine selection
Loved our room and spa facilities. Staff very friendly and helpful. Wi Fi in room good. Breakfasts individually cooked, none of the cooked several hours in advance nonsense Looked after us well. Air port shuttle car a good price too. We want to return. Room lighting could have been a bit brighter.
atmosfæren og beliggenhed tæt til den gamle by der var ingen restaurant - men der er ganske kort til den gamle by med et eldorado af restauranter - så ingen problem. Morgenmad var OK
Det var en rigtig positiv oplevelse, dejligt personale fin service.Morgenmaden er for dyr, men der er en masse steder i Krakow hvor man kan få billig og god morgenmad. Lidt bedre informering af airconditionerings anlæget - regulering og om hvordan man stopper det.
Rent hotel. Venligt og effektivt personale. Air condition. Ikke ryger rum. Særdeles god beliggenhed. Nej
Meget god beliggenhed midt i den gamle by, meget stille værelse, god service Signal af det trådløse internet var meget svag på 4. sal.
beliggenheden er fremragende. Tæt på centrum, station, sporvogne og parkområder.
Stort, professionelt, effektivt, god service. fik lunchpack med da vi skulle afsted før morgenmaden på afrejsedagen. stor morgenmadsbuffet. beliggenhed lige uden for old town, perfekt. Hotellet ville vinde ekstra point hvis personalet smilede lidt mere, for de gør det rigtig godt.
rent, funktionelt, velindrettede værelser:god belysning hylde ved hver seng, 2 stole i dobbeltværelset. youghurt kunne gerne være standard til morgenmaden
Den centrale placering. God service og det flinke personale.
Reach of wireless signal was at my room. Room was at the end of corridor, that is why. But it is simple thing as wireless repeater for comfortable internet access. Connection was bad all the time, and with that speed as well. Going out of room to get a better connection is stupid. So, if that would be fine, I would give 5 stars, with lack of internet only 3.
Great location, walking distance to most everything you'd want to see. Stellar service! Good food. Great comfortable room and great shower! Super happy with this hotel. Loved the regal vibe.
Conveniece of hotel to City. More coffee in the room.
The staff were very courteous, available and helpful, rooms well equipped, clean and comfortable. Buffet breakfast excellent choice. Good value for money. Location good for city centre.
the rooms were clean and staff very helpfull
hotel was very clean and efficient. the staff were unobtrusive and maintained a good standard throughout our 4 nights stay.
The hotel is located in the city center, so getting around for sightseeing was all done by foot or the occasional tram. Hotel staff is very friendly and accommodating. I had a very spacious low level room with two beds. Overall, very satisfied! Stayed on the 1st floor and for 4 nights over Thanksgiving weekend, which also happened to be the same weekend as Advent (Catholic start of Christmas season). The halls were a bit loud, but mainly from the noise of people walking up and down. There were a couple of parties at the hotel but they all finished at a reasonable time.
Staff could speak english Staff helpful and friendly Blown lightbulb and no milk for coffee dealt with immediately Excellent location to Krakow's tourist spots- all within walking distance and safe area Failed to replenish the soap for handwashing but there was a clean bar of soap- no big deal.
television Set too old to small and no international chanels available only CNN was working during my 3 days of stay
location - it is only 3 - 5 minutes walk to the old town and less then 10 min to Kazimierz.
Location freindley staff lovely bar
Staff very accomodating . Need to stay in updated room
The location was excellent. The hotel staff were very friendly and helpful. Our room was comfortable and very clean and the breakfasts were very good with a wide choice available every day.
Værelserne var meget flotte. Personalet var søde. Dog mangler der i allerhøjeste grad airconition på værelserne
Super god kontakt til hotellet, meget hjælpsomme, værelser OK, rigtig god beliggenhed. Sengene meget bløde og morgenmaden ikke noget at skrive hjem om
Super beliggenhed, venlige og søde personaler dejlig afslappet stemning nej det var der ikke
Rart værelse, behageligt personale. Ved norgenbuffenten var der altid knaphed på brød, yoghurt, pålæg, varme retter. Skulle næsten altid bede om at der blev fyldt op. Der er mulighed for at bestille varme retter, men oplysningerne om dette er meget sparsomme.
Bedste beligenhed,meget venlig service, fantastisk morgenmad, flot og afslappende atmosfera, super rent nej
Meget roligt miljø og meget høflig betjening Restauranten meget flot men det virker som om de ikke ønsker man skal benytte den
Det er et helt fantastisk hotel - så utroligt smukt indrettet - rent og pænt og med det mest service minded personale, jeg nogensinde har oplevet. Jeg giver det top karakter .
Det er meget roligt og diskret sted såvel hotellet indre som de ydre forhold. Det ligger meget centralt for hele krakows centrum og den atsmofære som hotellet har passer med byen Nej
Meget venlig og meget service minded betjening fra alle ansatte, der er samtidig ikke en overvældende belægning så alt føles meget roligt og afslappet, Har været på samme hotel mange gange og vil fortsat foretrække dette
Absolut valuta for pengene, en rolig behagelig atmosfære, hvor man gerne vil komme tilbage. Derudover en virkelig central beliggenhed til Krakows cafe og restaurations liv. nej
The decor was excellent and the rooms were spacious. Breakfast was probably the best I have ever seen/tasted - a wide variety and declicious. The location couldn't have been better - on the main drag and just a 2 minute walk from the Old Market Square. The staff were very polite and helpful upon arrival. I couldn't really fault the hotel. If I had to be really picky, we didn't get our free water replaced each day and the sink surround/mirror was not wiped over, although the room was tidied each day and was absolutely spotlees upon arrival.
Excellent service. Friendly staff. New and modern design within a period building. Excellent location close the tain staion as well as the main old city square. Top class Restaurant. The Fitness rom was not ready to use yet
The hotel was situated in an excellent location. Staff were lovely. Room was very good. Breakfast was excellent. I would highly recommend this hotel
The location, the comfort and the courtesy of the staff.
great location, very central, easy walking distance to the square, beautiful hotel, good breakfast
Very good location - walking distance to market square - 200 meters. Friendly staff.
If I feel somewhere like at home I can't call it "hotel" :-) Really nice place to stay.
This is a great hotel I really suggest it. Location is perfect, just 5 minutes walk far from then main square in the old town, 15 minutes walk fron the Wawel castle and 20 minutes walk to the jewish district Kazimierz. Staff was very kind and spoke a good english. Room was perfectly clean and very elegant. Breakfast was excellent and various. I didn't find anything wrong!
Everything was perfect. The staff at reception was very helpful, the breakfast was great and the location can not be any better. Quick walk to the Square and the train station. No reflection on the hotel, but beware of Pickpockets in Krakow. Someone attempted to pickpocket my husband in the train station and also sadly in St. Mary's Basilica.
Excellent food , v helful staff. No
Reception staff very helpful everything arranged for us, pick up from airport trips etc. Little noisy on Saturday night but otherwise excellent
Excellent hotel in the centre of krakow. Right in the square. Stayed in large suite. Extremely quiet room which was surprising as it us on the square. Very friendly staff. It is not your standard multi national hotel which made it feel like a new experience and not a repeat of another city break. Nothing negative to say.
Great location and very accomodating staff.
Abit tired. Staff were NOT up to a high level. First room stunk, second room curtains were ripped and the the third room was fine. As I was drawing my bath the porter arrived to tell me he had given me the wrong room and we had to move! No room service
central location and standard of room no bath
Situation perfect and amazing room. Contrast betwen old and new decor. Downstairs a funky nightclub yet bedrooms had a palacial feel. Poor quality towels and robes. Water in evening was only tepid - one could not have a pleasant bath.
The staff were always cheerful, proactive to our possible needs and interests. All had a smile and nothing was any trouble to them.
Great place to be, specious room, perfect decoration. Location, location, location. nice staff, everything was perfectly fine. Key system is complex but everything is presented to you by staff. we didn't have any problem. Just one key ( we didn't ask for second, so not sure if you can have it) Breakfast could be a bit better (more choice), breakfast was very good, but you need to be ready to pick something you don't necessary like. Everything was fresh and cooked on demand.
Great location right on the square, full breakfast cooked for you on demand, complimentary drink voucher Parking 5 minute walk away, expensive ~USD50/day. Vehicle access to surrounding are requires permit. Was stopped by police but let me proceed when showed booking
Room was fantastic Service could be better
Excellent staff and location , staff seemed proud to be working there and so they should , england just can't compete , and I have stopped at some of the so called best Nothing
Perfect location. There is no sitting area or bar in the hotel.
Fantastic location, comfortable, spacious room, great choice of excellent quality food for breakfast. Very helpful polite staff. An oasis of calm. Nothing
Right in the center of Krakow. Best possible location in the city. Very nice wievs from the window. Spacious and comfortable room. Breakfast is satisfactory, but not great. Helpful staff. Free wifi in the room. Some more light needed in the room. Maybe it's their decoration style but it was really dark in the room.
location no hotel bar
We really liked the traditional Polish style of this hotel and it's beautiful and unique setting on the main square in Krakow. The staff were all extremely friendly, polite and helpful. The central location near to the Castle and main city centre tourist sights make it an ideal base to explore the city.
It was very well situated in the Market Square, the staff were very friendly and pleasant
The Hotel has an execellent location, right on the main square. We had room 24 which had a great view of square and surrounds. Hotel staff always helpful and friendly. The only downside for us a smokers the whole hotel is non smoking.Great restaurant and you can smoke.
lovely hotel and great location
excellent staff, outstanding location and room
The fact that it was central and easily in walking distance of so much of the city.