Fremragende betjening ved front desk Bedre facade med flag og parkering. Bedre annoncering af restaurant.
Lækkert badeværelse, med både separat bruseafdeling og badekar.Dejlig morgenbuffet med alsidigt indhold og megen god frugt. Hovedpuderne er i en for dårlig hård kvalitet. Klumpet syntetisk. På forespørgsel fik jeg en tempur (blødere) men ikke helt som ønsket - dog bedre. Klassisk lagen - tæppe - som man bruger sydpå burde fjernes fra 5* hoteller, således at man kan få et tyndt duntæppe (medbringer altid mit eget)
Prisen for morgenbuffeten (€18) var temmelig høj.
1 måske 2 stjerner for meget
Alle på hotellet var utrolig søde og venlige. Absolut intet
Roof top terrace, Clean rooms Roof top terrace should be modernized. More open with larger outdoor bar/restaurant/terrace facillities. 1 and 2 floor (bar/restaurant area) are less attractive
svømmebassinet er kun 12 m langt
Hotellet svarede til mine forventninger, og havde en god belliggenhed i forhold til det vi havde planlagt. Egentlig ikke
Alting fungerer perfekt på dettet hotel, servicen er helt i top, og alle er imødekommende og venlige. Hotellet ligger centralt i Lissabon, der er en kort gåtur downtown, og der er metrostation tæt ved hotellet.
beliggenheden, standarden, comforten, fantastisk morgenmad, luksus, skønt poolområde, stor værdi for pengene.
Fremragende morgen complet. Beliggenheden for os der ønsker internationalt, Ladies/mens shopping var perfekt, ( lige overfor hotellet ) imødekommende da der skulle bestilles togrejse til porto. Alt ialt en positiv oplevelse Nej
Beliggenhed. Den skønne tagterasse.Værelseskomfort incl. rengøring og flere daglige udskiftninger af håndklæder.
Beautiful palace built by a 19th Century cocoa importer made a Count by the King. Magnificent building, professional and friendly staff, excellent breakfast included, comfortable rooms and good (not great) fitness center, spa and pool. Not as many drawers for clothes as would be ideal; no facecloths in bathroom (only towels), location is 1+ mile away from the main activities so cabs are required.
Every one of the staff were very professional, friendly, and helpful. The air conditioning did not cool the room properly. Reported this and they did respond quickly and sent someone to fix. Still too warm though and we could not leave the terrace door open for cool air due to construction next door.
Very comfortable rooms, good location. At 99 eur per night, it was a value... with some caveats (below). When I arrived at 7pm and asked for an iron, I was told that they don't have any irons and the laundry was closed. I had a 9am meeting, and the laundry didn't open till 9am, so I wore a severely wrinkled shirt for the whole day. When I left two other shirts for the laundry in the morning, and asked to have them that night (because again, I had a meeting before the laundry opened) I was charged the express fee - and they ironing job was poor. I hate to complain about such a thing, but I was baffled that a "five star" hotel didn't have such amenities. I was equally disappointed by their fitness room, and the slow internet. As it stands, this is not a great hotel for business travel.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
as mentioned above, the staff was excellent. especially the bartender/waiter in the restaurant was outstanding noise from the room above
clean room, friendly staff! no iron or ironing board available when the guest manual clearly states one can be provided.
I'm 21 and I traveled with my 60 year old mother, and we were both blown away. Such a beautiful hotel. We stayed on the first floor, on the back side of the buiding, and we had a amazing terraces with a couch, 2 chairs, and an umbrella. The room itself was gorgeous. The shower basin was very shallow, so the bathroom floor often got pretty wet, but that was hardly an issue. The workout room was a bit of a joke, but we were on vacation, so it's not like we were going to workout anyways. The staff was absolutely delightful, and helped with everything we asked. Other reviewers complained about how dark the hotel was, but neither me nor my mother were bothered by it. I would recommend this hotel to absolutely anyone traveling to Lisbon. It was such a novelty with fun furniture and great decorations.
the reception staff were very friendly and helpful and spoke good english no
Location and the friendly staff.
The location, the late check out without being a problem for the Hotel, room service The pillows were not that confortable
easy quick access to center of lisbon, comfortable rooms, good pool on , good breakfast, friendly staff design and interior, Tv size and channels
The friendly staff, excellent breakfast, good beds and the swimming pool.
Good location in center of city, nice rooms, good breakfast
The location was good and the double glazing made the hotel quiet despite the cental location. Breakfast was varied and well presented. A very poor example of the usually very good NH hotels chain. Furnishings looked shabby, carpets in the corridors were wrinkled and stained. The layout of the rooms is odd - the first thing to greet you as you walk through the door is a depressing mini kitchen with nothing in it - and in our case only one cup! The work table in the sitting room has no plugs near it. Lighting is dim and as most of the rooms look out to internal corridors this makes them very gloomy. The receptionists are efficient but remote and unsmiling - althought the rest of the staff on our visit were friendly and helpful. Having to pay for internet connection (after 1st 15minutes during your visit) is poor on a business hotel of this grading.
location, breakfast, room size staff were not really smilling a lot
Staff does not have eye for details and is not very helpfull (for instance in buying train tckets)
hotellet var meget velfungerende, serviceniveauet meget højt og beliggenheden i forhold til lissabon centrum meget god
Hotellet lå dejligt centralt i gå-afstand til byen og tæt på metro.Meget rent og pænt på værelset og morgenmaden var super.Venlig og hjælpsomt personale. At man selv kan lave kaffe og te på værelset!
Hotellet var rent og i god stand, personalet var venlige og kompetente, beliggenheden forholdsvis centralt i byen godt. Jeg kan godt lide at hotellet ikke er så stort. Internet til 10 € for en time i løbet af 24 timer virker dyrt, når man er vant til at få det gratis mange steder, så et gratis eller billigt net ville være en forbedring
The knowlegable and helpful staff was invaluable in helping us choose restaurants, tours, etc. The beds are too small and are hard and uncomfortable for American tastes (but these appear to be the norm in Portugal)
excellent location and very friendly and helpful staff a bit noisy cleaning ladies in the morning, but that is a minor issue
We stay there frequently and we have always enjoyed our stay in comfort and with very friendly, professional and able staff. A second free internet access point. The one in the public part of the hotel was in constant use during the evening and next morning of our stay and I was unable to access my e mails. While this was not a problem, if might have been for some guests.
Staff very friendly and efficient,especially the conscierge.room nice .relaxed and homely No bacon,eggs,black/white pud!!??No toaster11//?hAD to track down a waitress to make me a slice of toast and she dissappeared for 15 minutes!!
I like best the location and confort.
Central location From reviews expected a small hotel, was bigger therefore busier than had expected. Also stayed at sister hotel Britannia, which I would highly recommend
The friendliness of the staff, nothing was a bother to them. Breakfast was nice. I would have liked if there had been a restaurant in which to eat on one of our nights at the hotel.
Location and hotel staff AC in the room didn't work well, breakfast had a weak selection
very clean, centrally located, very helpful staff, good breakfast no
approximity to shopping areas. Small room and bathroom. Very high rate for a room without breakfast.