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The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Luxury environment, great music selection, very nice breakfast, great location
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
Location, efficiency, friendly staff
Location was fabulous. Hotel was clean, safe, quiet.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Personalet var ualmindeligt hjælpsomt, vidende og engageret. Hotellet er herligt "old school luxury" uden at være overdrevent - og sengene var fremragende. TV'et på værelse 270 burde have været udskiftet for et par år siden - og der mangler som altid i Tyskland engelsksprogede kvalitetskanaler.
dejligt centralt hotel med god service. Jeg fik en god pris for værelset, men fik også et lille værelse med et lille badeværelse og udsigt til en lukket gård - så "besparelsen" var måske ikke så stor.
Personalet er yderst behagelige, morgenbuffetèn er god og velassorteret. Champagne hver morgen for dem der har lyst. Sengen var dejlig stor og uden knirkelyde, og dynerne lette og behagelige. Restaurant Pfistermühle serverer fremragende mad, og man kan gå lige fra 1. OG ned til den, uden at skulle ud i kulden. Klimaanlægget på værelset kunne ikke indstilles, så vi småfrøs i fire dage. Vi skulle måske bare have sagt det til personalet. Der mangler skuffer eller hylder til tøj, når opholdet er længere end to dage.
God beliggenhed. Personlig og venlig betjening tydeligt ikke et "kædehotel"
venlighed, effektivitet, personlig betjening.
Meget velfungerende og rent hotel med meget høfligt personale. Nej
Location, nice rooms, nice staff no
Food,quiet,central location,helpful staff Room heating on ground floor was barely adequate
Everything, beautiful, clean hotel. Great location In room refreshemnts were way overpriced
Closer to the Marienplatz and ability to cook light meals The celings were too low; I bumped my head a couple of times while getting up from the bed or the sitting area. The hotel did not provide detalied direction on how to go there from ythe metro station; very difficult to find the hotel.
Very clean and very quiet, excellent shower. Very expensive
location and hotel staff
My self-catering suite was huge, spotless and wonderfully presented with great furnishings. The little kitchen was very handy and the balcony over the courtyard charming. The hotel's location was fantastic - a short stroll to Marienplatz and the centre of things. Staff at reception were very helpful. It was relatively expensive at €195 a night and breakfast wasn't included in the price of the room.
nice bar, lovely clean room restaurant was small and we could not get a reservation
The apartment had everything a couple would need in a great location in the old part of town near the Hofbrahaus. We found the staff to be excellent, very friendly and more than willing to help in all cases. We madea mistake with our reservation and thought we were checking out a day later. We arrived back from an excursion in the afternoon of our actual departure and realised we needed to get to Frankfurt airport with 4 hours! Unfortunately we weren't able to make it however all 3 staff tried as best as they could to arrange many details. Thankyou The air-conditioning was lousy and the pillows were large yet soft, otherwise quite fine
Excellent room, v quiet but with all mod cons and in the centre of town.
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
good and friendly service, central location a big plus
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
The location was superb, the room very quiet
Luxury room and good services
Fantastisk beliggenhed - 5 min. gang til Marienplatz og Viktualienmarkt -100 meter til Hofbräuhaus - 10 min. til Operaen. Værelserne er moderne indrettet og pæne og rene.
Umoderne hotel, som trænger til fornyelse. Beliggenheden er super
God beliggenhed. Roligt kvarter. Tæt til transportmuligheder. Ikke for stort. Næh, det er jo derfor, at jeg kom igen!
man kunne mærke det var et familie hotel god atmosfære
Meget venligt personale. Glimrende morgenbuffet. Stille omgivelser. Neutral indretning. God beliggenhed. Slidsk på trappen/erne til trolleys.