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Luxury environment, great music selection, very nice breakfast, great location
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Location, efficiency, friendly staff
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
Location was fabulous. Hotel was clean, safe, quiet.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
dejligt centralt hotel med god service. Jeg fik en god pris for værelset, men fik også et lille værelse med et lille badeværelse og udsigt til en lukket gård - så "besparelsen" var måske ikke så stor.
Personalet var ualmindeligt hjælpsomt, vidende og engageret. Hotellet er herligt "old school luxury" uden at være overdrevent - og sengene var fremragende. TV'et på værelse 270 burde have været udskiftet for et par år siden - og der mangler som altid i Tyskland engelsksprogede kvalitetskanaler.
Personalet er yderst behagelige, morgenbuffetèn er god og velassorteret. Champagne hver morgen for dem der har lyst. Sengen var dejlig stor og uden knirkelyde, og dynerne lette og behagelige. Restaurant Pfistermühle serverer fremragende mad, og man kan gå lige fra 1. OG ned til den, uden at skulle ud i kulden. Klimaanlægget på værelset kunne ikke indstilles, så vi småfrøs i fire dage. Vi skulle måske bare have sagt det til personalet. Der mangler skuffer eller hylder til tøj, når opholdet er længere end to dage.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Great location. Great staff. Awesome fitness center.
Food,quiet,central location,helpful staff Room heating on ground floor was barely adequate
Very clean and very quiet, excellent shower. Very expensive
location and hotel staff
Everything, beautiful, clean hotel. Great location In room refreshemnts were way overpriced
Location, nice rooms, nice staff no
nice bar, lovely clean room restaurant was small and we could not get a reservation
My self-catering suite was huge, spotless and wonderfully presented with great furnishings. The little kitchen was very handy and the balcony over the courtyard charming. The hotel's location was fantastic - a short stroll to Marienplatz and the centre of things. Staff at reception were very helpful. It was relatively expensive at €195 a night and breakfast wasn't included in the price of the room.
Closer to the Marienplatz and ability to cook light meals The celings were too low; I bumped my head a couple of times while getting up from the bed or the sitting area. The hotel did not provide detalied direction on how to go there from ythe metro station; very difficult to find the hotel.
Excellent room, v quiet but with all mod cons and in the centre of town.
The apartment had everything a couple would need in a great location in the old part of town near the Hofbrahaus. We found the staff to be excellent, very friendly and more than willing to help in all cases. We madea mistake with our reservation and thought we were checking out a day later. We arrived back from an excursion in the afternoon of our actual departure and realised we needed to get to Frankfurt airport with 4 hours! Unfortunately we weren't able to make it however all 3 staff tried as best as they could to arrange many details. Thankyou The air-conditioning was lousy and the pillows were large yet soft, otherwise quite fine
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
good and friendly service, central location a big plus
Luxury room and good services
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
The location was superb, the room very quiet
What we liked best about the Louis was our room, which was a very affordable room, and was still spacious and comfortable and stylish and it felt like we were staying in a really cozy, upscale bedroom - it did not feel like a hotel room. Oh and the hotel smells amazingly good. The only thing I would change about the room is, we would have appreciated a tea/coffee bar to prepare our own hot drinks; this is a feature we use all the time in hotels, when available. That is the only thing I consider lacking in the room.
They recognised me from previous visit and upgraded me. Gorgeous design of room and facilities. Great location.
The hotel is beautiful. lovely attention to detail. spacious, clean design, playful and elegant. Emiko restaurant tastes were delicious. The hotel is in an excellent spot to have a romantic walk through Munich center in the evening, or enjoying the sights and sounds of the Viktualienmarkt in the morning. The room was a bit chilly.
Decor was elegant and unusual e.g. recessed closet space. Room (courtyard-facing) was very quiet despite very central city location. Maybe it's louder in summer? There was a restaurant on the terrace directly below. Breakfast tasted absolutely terrific - ingredients all bought fresh at amazing farmer's market across the street. Staff at desk, in restaurant were friendly, cheerful and eager to help. Upon my request, they instantly replaced the "desk stool" with a chair with a back. Stylish and pleasant lobby encouraged a convivial atmosphere. Daily shoe polish service, daily newspaper were nice amenities. Wireless (included in rate) worked flawlessly. Excellent shower an Platform bed was a little bit uncomfortable.
Location, the room and staff
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
The kindness of the staff and the cleanliness of the room.
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
Location, staff, comfort
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, breakfast staff
The Location close to shopping area
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
Location good for walking to S-Bahn trains (for city and airport) as well as to city centre attractions which is what we wanted. Excellent breakfast included and price reasonable. Many nice shops and restaurants in area. Helpful staff as we wanted to find a doctor before flying home and they made the contact and gave us that information and directions. No lift (elevator) which can be a problem for some. We were on 3rd floor (there are 4 floors after the ground floor) and managed the round, steep staircase, but if difficulty climbing steps especially with luggage, would not book here.
good location, nicly renovated rooms and lobby, 4-bed-room fairly big Internet did not work, neither in the room (with cable) nor in the lobby (WLAN)
The location is excellent as it is within walking distance of the market, shopping, and a wide variety of dining establishments. The continental breakfast offers a decent variety of items to start the day. There is no good parking for this hotel. Due to construction on the street just finding an area to pull over and unload luggage was quite a task. The only other item worth noting was the tiny, tiny elevator!
The location was excellent, as was the breakfast There was no one there to take our bags at 7 AM as they'd promised when we contacted them. No one came until 8 AM.
Staff was extremely friendly and helpful and the location couldn't be better. The lobby is inadequate for even an informal business meeting. It is a pity the reception desk is not staffed after 9pm and that they do not have a restaurant or bar.
The hotel was newly renovated, clean and comfortable. The breakfast was sufficient and catered for all tastes. The overall service was good and staff were welcoming. The location of the hotel was fantastic - 2 minutes from the market and a quick 4 minute walk to Marienplatz. Our room was a little chilly at night.
Excellent location, clean room, comfortable, good breakfest.
Location is great. Staff extremely helpful. We felt comfortable and welcome from the moment we walked in the door.
It had all the basics, was very clean, and the staff was great. Extremely good combination of great location and low price. The furnishings could have been a bit nicer, but for the price that is not really a reasonable position