Location was bad. The room had a refrigerator that made a whining sound, no blankets and a smoke detector that flashed all night
The night crew is amazing. They were willing to go above and beyond to make sure guest were comfortable. Super sweet and they were awesome when I got lost and helped me get to the hotel. I found a NASTY SEX STAIN on the chair cushion. I brought it up to the front desk that morning and they said I don't understand what you are showing me. Needless to say I check out right then and went to a different hotel. I called later and found out the room is "out of service" for a deep cleaning. Totally not happy. Also, I was told mnagement was not avaliable for me to talk to but they would tell management.
Was originally assigned room by elevator. Husband preferred away from elevator. Front desk was more than accommodating! No more rooms like we had available, gave us an upgrade without additional charge! Very clean and quiet! Will definitely go back!
Great hotel. Friendly staff!
The breakfast was great, a lot of variety. The kickoff dinner is perfect for us as we tend to eat lightly in the PM. Free wine and beer! Nice pool and hot tub. Clean comfortable rooms. Attentive, friendly staff. Nothing.
We were greeted, after a long drive, by Hotel Employee at the front desk. She was so very perky and pleasant and ensured us out room was waiting for us. Our stay was too short.
The breakfast and the beds the cost
We have stayed at this location twice. Wonderful staff and nice quiet setting. Close to many resturants walmart movies etc.
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The staff was extremely nice. The morning breakfasts were fantastic. Not 5 star but just what the doctor ordered. Room was big, clean and cool! Free parking was great. Evening cookies were delicious.
Location near shopping and restaurants
I give it a very good review because the area is safe, close to a Walmart and other shopping areas, close to a long John silvers on Bell which we no longer have in Tucson. It was close to the destination that we were going to. Clean good service and good breakfast.
Clean,large rooms. Good location, close to shopping and a food court in an adjacent mall. Enjoyed the daily breakfast. Overall, a positive experience. Definitely recommend booking this hotel. None.
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The rooms were extremely clean, the staff were friendly and helpful, and the complimentary breakfast went beyond my expectations. The waffle bar was great! Nope. It was all great.
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The bed was really comfortable. 2/3 of the TV stations did not work. Luckily brought my laptop.
The staff were very welcoming, friendly and helpful I had a few dresses that when hung in the closet drapped on the floor, the reptionist provided a folding chair to put inside the closet so my dresses could lay over the chair so as to be of the floor, but the folding chair didn't fit inside the closet, but my husband found away to fix the problem, otherwise everything was fine
We will definitely stay again. Service was phenomenal and amenities were great
It was very clean. Rooms were spacious and the employees were very nice and willing to help with anything you asked of them
Very clean room w/kitchenette. All appliances in great working condition; ice maker was needed for physical therapy knee icing, and it was excellent at the job. Air conditioner kept it perfect and the pool, breakfast and staff were all very nice. Exercise facilities were clean, fresh and nicely outfitted. Thanks for a great stay! Literally, I can't think of a single thing to complain about. It was really hot outside. Why couldn't the hotel move the planet farther from the sun?
Clean, comfortable, friendly. Family was personable. Lovely pool. Nice room and amenities. Chemicals were used everywhere, especially air fresheners, which can cause breathing problems for some people. Location was difficult to find for us and the other guests. Communication could have been better, maybe because the son checked us in.
The price was excellent, ands the people running it were friendly and accommodating. when I hear "B&B," I think "quaint old home staffed by professionals." This was obviously a person's home, and we were crashing in one of their extra rooms. The neighborhood is a half- hour from downtown Phoenix, Scottsdale, and the airport, making cab rides expensive.
It felt very much like home and bedroom felt very luxury experience. The owners were very polite tried make me feel very comfortable. Only thing was downstairs they were always there because they owned the place that's understandable.
The backyard was nice, though the pool wasn't usable Carpets were very dirty. We found nail clippings on our dresser. We were led to believe we would have a private bath, which wasn't the case. The shared bath was carpeted, including by the toilet. The shower curtain was dirty.
Not that great of a neighborhood but average hotel
I arrived at hotel I had a very fun day visiting phoenix area,they were so friendly when I got there made experience very pleasant. I entered room it had very bad smell turned air to full blast I think it was mildew smell or something and tv didn't work should no remote in room should have it in there before I get there.
Nothing I have never in my life stayed at a place like this! I'm not sure even where to start.... Day one our room smelled like smoke (non smoking room) the walls where dirty after such a long drive just sucked it up and slept there only to be woke up at 7 am to banging and screaming from the room next to us apparently a married man was sleeping with someone and his wife paid him a visit... Later on we left for lunch only to return to 5 police cars in front with crack heads on the side walk in front of the hotel. Every time we left our room items of our clothing went missing along with a juice that the person kindly left the empty bottle on our night stand OH but wait!!!! It gets even better so we are asleep and get woken up buy security opening our door telling us we need to leave!!!! Or pay for another night as confused and literally terrified we decided to leave please take this hotel off your list there also got yelled at by Megan at the front desk because they checked us in on the wrong date there's so much more but I'm tired of typing
Price and location only Rooms don't have isolation for sounds, and not recommended at all if you have children
Location of the hotel. It seems like the quality of this hotel is in a steady decline. The group I go with tends to choose this hotel more on location than anything else. To us it fits our needs for our overall destination. The beds are not the most comfortable and when I went into the room this time it seems like the bed spreads have seen better days. There clearly were stains on the bed covers that were not removed. The overall cleanliness wasn't there as well. Not to mention the fact that the price of the hotel went up in half in just two months.
These stupid credit card keys constantly get wiped out and you have to get them re keyed. It's not just this place bit all hotels
The price you charged me was $35 dollars more that red roof std rate was for the first too nights and $25 on 3rd night. Konraf
convenience to airport, comfort
the room was comfortable and the breakfast was positive along with the paper the cooling system seemed to go on and off too often
Staff friendliness and flexibility Very comfortable beds Good televisions with high-definition Refrigerator, microwave, coffee in the room Superb thermostat Always felt safe inside Good neighborhood A little removed from downtown (a plus for me) Run down bathrooms Strange smell in the room sometimes Pool was small, but clean and effective nonetheless Vending machines were glitchy
Clean rooms and fresh towels Breakfast was fair. The air conditioner in our room failed but it was fixed while we were out.
The reception staff were particularly helpful. Location near freeway and shopping centres, and access to attractions good.. No separate bathroom, no refrigerator, fairly basic breakfast.
Staff great. Clean. Great deal Loud hotel guests/highway noise on weekday
The price, the overall cleanliness, the breakfast, the location. The bathtub drain was clogged, and the ice machine on our floor was empty and remained so for the duration of our stay.
Breakfast was OK. Everything in this hotel is dirty and badly worn. It was not clear that the bed sheets had been changed or if the beds were simply remade. Rugs are filthy and badly stained. Walls are dirty and patched. There was a hole in the ceiling. Toilet is loose on the floor. TV did not work Every door that closes nearby can be heard loud enough to wake you up. Walls are so thin you can hear every word the people in the next room are saying. The first room I was assigned was across the hall from machinery so noisy I had to ask for a different room. I would NOT recommend this hotel!
Just needed a bed for a night but didn't want to spend much. It was just what we wanted.
Low priced. Dirty, stained sheets, musty room, graffiti on the side. Definitely NOT the three-star I was expecting.
Ignorant staff and dirty hallways
Everything. Work out room. Thin walls
Breakfast Cash deposit plus you guys had my girlfriend's debit card screwed up for 4 days after I checked out.
The bathrooms and rooms were very clean The Beds were awful. Didn't sleep well because of how poor the beds were. One Hallway really stunk like a skunk. So glad I was in a different hallway.
helpful staff. the rooms are okay in size for a small family. the breakfast was modest. Did not use the pool though kids and families seemed to be enjoying the same. Some of the rooms are not very clean and so is the carpet in the hall. i was given a room for the first night which had dirty sofa with stains . The bathroom wash basin had some permanent stains all over the place though it was clean ( no idea where those stains came from ). the lock on my door was not good and it was a nightmare to open the door from inside and couple of times i thought i got locked in the room. room had no refrigerator as well. second day I requested a change and the other room was little better. Overall they can do much better on keeping the upholstery a little bit more clean.
Staff was friendly and helpful Room was newly renovated and clean Room was off street and quiet, we looked out on the back pool courtyard. Price was very good for comparable hotels We did not try the pool and spa but others seemed to be enjoying it They did not have enough of everything when the motel was full. No addtl blankets and even room keys. Our phone had no phone cord connecting it to the wall and one of the lights did not have a light bulb. The breakfast was very modest compared to similar type motels. Bathrooms were very modest, towels were very thin and cheap.
nothing upon arriving there were moving trucks and people moving stuff from their windows and throwing stuff down. There were sketchy people outside of the complex conducting what looked like non-legal business. the rooms were filthy dirty, stains on the carpet, i would not walk barefoot. stains on the walls and the room smelled. We were only staying for a few hours or else i would have switched hotels. Do not stay here, stay elsewhere and pay the extra cash
The price was good and the room was good for the price.
Not the safest with kids. Urine smell
Found a scale with meth crystals on it under our bed. Room was absolutely filty and AC was extremely loud.
The hotel is fine for as cheap as it is. Nothing special but no major issues. They take a $40 cash deposit even if you book on your CC. If you're late to check out they keep it.
The bed The bug bites I woke up.with the guests
Cheap Fairly easy to find A short (15-25 min., depending on traffic) to downtown Phoenix Lots of convenience stores close by Maintenance staff were friendly Phone didn't work Absolutely no phone number to contact the front desk Did not have an ice bucket or iron (but after inquiring, I was told I could get them from the front desk, so not a big deal) Was told I had a non-smoking room but it smelled like smoke
Staff was very friendly and helpful. The bed was very comfortable to sleep on and it was pretty clean. I got the non smoking room which I thought would not smell like smoke but when I walked in a heavy cloud of the smell of smoke hit me and it was nasty.
No one else should book this hotel! We arrived expecting a typical $150/night hotel. Instead, it seems that the staff has given up. The place was covered in graffiti, a few apparently strung-out individuals were lying on the stairs up to our room, a police car was patrolling the parking lot, and the staff gave us a key to a room that was already occupied. We left and booked another hotel. I'd like a refund, but the proprietors seem to understand that they are misrepresenting their hotel online. They have a large sign in the lobby declaring NO REFUNDS.
Absolutely nothing The african wasps swarming around the non working hot tub. The condoms on the bottom of the non treated pool. The numerous open electrical junction boxes surrounding pool. The broken stairs which are a tripping hazard. the bed bugs. The wifi that didn't work. The refusal to refund our money when we checked out after having been there 2 hours.
I liked that Kyak helped me get my money back so I could stay somewhere else. Do not book more than one night the will charge you for two nights if you book more than one night.I like that any place else is better than this place. Place is Filthy dirty, People asking for money so they could get a room, Druggies, Laundry facilities are outside next to ice machine.Breakfast hmm Waffle, Toast, cereal diffently not a contintal breakfasts. Lady at front desk is very RUDE.
No wifi it was not working pool was chipped. And hard to walk down step in pool for it was cracked to the. Cement. Poor care. Towel in room on first night was dirty. One wash cloth. Not good housekepping
The friendly check in lady, the room size, the shower and the mini fr The cigarette smoke of the hallway :/
Everything was clean and I felt safe being there alone. The bed was HORRIBLE, hard with lumps and bumps all over. The hotel is very dated, chunks of wallpaper falling off the wall in the hallway, old furnishings, rack above the toilet was pulled out of the wall and just hanging there.
It is located across the street from an adult porn/toy store. My room entry door wouldn't stay closed until the manager removed the door frame hardware completely. One of the students had mold in their shower. We had to pay way too much for such a run down place
Bed was slightly better than sleeping on the floor. Staff was helpful and quick. Shower had great pressure. Location was good for what we needed. Things were clean. Ac unit was fine.
Door security lock broken. Toilet ran all night. Mold on shower curtain. Not worth $75.
seemed clean ... I didn't like the fact that I showed up and my room (thru booking.com) was not on their computers and I didn't have a room. I had to look it up on my email account and show it to them... I hope I didn't get charged twice... thought I paid when I booked it... and also when I got a room. Management gave me a discount on a suite ( what a joke... ) If it hadn't been so late and the fact I had two small children , I probably would have left. I thought the place was dirty... drains in sink and shower kept backing up. Won't be going there again.. next time it's the marriot, I may pay more but I know it's clean and comfortable.
It location to the interstate and loop 101 was the only thing this place had going for it. Extremely outdated. Beds were very uncomfortable, viable stains around the room, lots of small imperfections that show there is no desire to keep up the place. The company should be ashamed that the family running it has allowed it to get to its current state.
Area was very convent to gastion and freeway. When I check in At the front desk they gave me a hard time. They wanted to charge me $100 more. Then I can back from the NFL game and walk into the room with a broken frame on the floor that scared me. My stay there was a night mirror.
Nice room and very comfortable, great staff, pool & hot tub were clean and well maintained. Breakfast room very roomy and casual with a decent variety of food. Our group had about 15 adults/kids. Had a great time; were in and out from check in till midnight without problems. Location was convenient for the event we were attending. Everything we needed was less than 10 minutes away and considering it was right off the interstate, it was pretty quiet (except for our fun loving group) We would definitely stay here again. Check in was at 3pm. Our event started at 2pm. Didn't have an opportunity to shower and change. Earlier check in would be more convenient. ONLY REAL COMPLAINT - motel staff couldn't control the weather! Or could they, we didn't ask!