Hoteller i Phoenix i nærheden af North Mountain

Reserved two queens, no one informed us that there were none left on arrival.

Place is old needs updates Everything

beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.

Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.

Nice room nice pools I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.

My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

The hotel staff was very nice and helpful. I had a problem with the TV and they quickly came to my room to check it. They offered me to change room as the problem couldn't be solved immediately.

Stay was too brief, and the hotel was basically just a bedroom. Yes, they told me my rate did not include breakfast, but my reservation form from you (which I unfortunately checked later) said that I was due breakfast!

We needed last minute accommodations so as a business traveler, we chose a brand I frequently use. Our room was surface clean only and barely...dirty mirrors and drawer pulls caked with something spilled or built up from repeated neglect. Mattress was long overdue for change. No in room movies available because servers were down and never came up all day or evening. Staff was friendly and can't blame desk team but disappointing reflection on the brand ovreal and I am a Hyatt passport member.

Nothing. I was surprised at how dirty the rooms were. Stains (that looked like dried blood boogers) were all over the curtains and night light next to the bed. We had a room on the highway side of the hotel, and it was incredibly loud. Like, surprisingly loud. Not a pleasant nights sleep.

Nice clean room Internet didn't work, one staff member was very rude

Ay in this hotel again. I know that booking .com had information and said that I had to pay in advance which I did but they also took another 35 dollars a day which ididn't think that this was right since I paid in advance. So I was not happy with this.

Convenient to my friend's home. When I opened the door to my room, there was an extremely strong cigarette door. Knowing that this was a non-smoking hotel with a stiff fine for smoking, I immediately called the front desk to report the issue. The young girl at the front desk seemed unconcerned. I did not request another room as I was too tired and in pain. My friend commented the next day that I smelled like cigarette smoke. I just wish the person at the desk had offered something to clear the air and stench.

The room was very nice, the description of the room was very accurate I checked out day early and they charged me half day rate

The cleanliness and update of the rooms was great, but bandaid-like approac. The ease of the hotel to be found from the freeway was good. The band-aid approach to updating an older hotel. There were items that were overlooked that could of have been taken care of. The hotel was in a rough neighborhood, liquor store on corner, some bums roaming streets. Not a place for a single woman traveler to venture out and explore. Freeway traffic noise could be heard clearly with single pane windows. The AC did not have temp to adjust, so had to unplug from wall when chilly in room. Had thin window treatments that could be easily seen through, no blackout curtains ( room 241 ).

The price was fantastic. I would definitely recomend this to someone else.

OK, Location optimal for me, Internet commection fine

Too close to the road. Outdated old building street noise clearly audible inside the room. When I changed my reservation after 2 days stray with 24 hours notice I was still charged by Expedia for the full stay. All in all I would not recommend this hotel unless you want an overpriced 1 or 2 star hotel. Additionally. Based on this experience I will not use Expedia or kayak again

The room size. Common areas smell of ??