Loved the Complimentary Drinks and Snacks Pillows were outstanding Front Desk and Staff were great. Very Clean My room was quiet and very confortable Internet Connection was lousy. One piece of toast for Breakfast is just UnAmerican
Restaurant was good. Junior suite was spacious. No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.
I like the amenities that were offered. I would definitely stay there again.
Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size. Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
There was a dj poolside all day, then a jazz band played on the roof directly above me until 10:00 pm. 7:00 am kids yelling bloody murder in the pool, if you don't like sleep this is your spot
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump. Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.
Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.
Lady at the front desk was very helpful finding me food at 12pm.
Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.
Run down and it smelled horrible. The heating and cooling is outdated was the worse night spent in a hotel
The hotel itself was very nice. The carpeting in the common areas was a bit stained and looked dirty but the room was very clean. The bed was a sleep number so we had to have maintenance come up to show us how to use it but agree we figured it out it was a very comfortable sleep. The only draw back was the parking garage. It's next to the hotel Ave it dues not appear to be cuteness regularly. There was quite a bit of trash on the ground and the stairwells were dirty as well. Other than that,the stay was nice. Parking garage and common area carpeting were dirty.
Location Fridge missing upon arrival. Slow elevators. Location of breakfast bar, too crowded around food area. Uncomfortable beds. Loud music and motorcycles in the middle of the night, management did nothing to control the crazy party atmosphere at entrance to hotel. Front desk did not answer phone when we called to complain about noise. Carpet was lumpy and stained, needs upgrade. Faucets were leaky. This hotel is not what one would expect from a Wyndham hotel, we have stayed here the last three years, to reunite with family. Location is the only reason we stay.
Location is convenient and morning breakfast typical & free Room was a huge pit, staff was not great.
Breakfast here is always a good selling point. Scrabled eggs are difficult for large buffets and, at most similarly priced hotels, they will often go with runny reconstituted powder eggs. But, not here! Eggs were very good every day... as was everything else. A little variety each day would have been appreciated. But, generally speaking, the breakfast included in our rate was greatly appreciated... Pool area is nice, as well as the shaded patio area... The thing that bugged me the most about this place is that there was a huge party on the hotel grounds outside right under our window on our last night there. The music was so loud, we couldn't possibly drown it out with our TV volume and there was no possible way to actually try to go to sleep. It lasted at least until midnight, and, even though I often am up well past midnight myself on a Saturday night when at home, I needed to get up early to get family to the airport that following Sunday morning. Seems like everyone in my party had a terrible night's sleep, regardless of which side of the hotel their room was on. Unbelievable that management sanctioned such an event outside at night without thinking of the consequences of how it would affect the people staying there that night! And, what's worse was that when I approached the front desk about it at checkout the next day, theyoung lady said, "We don't usually have that happen..." Yeah, no kidding! If they did, no one would ever stay there on a Saturday night!! How about a little compensation for our inconvenience? Nope. Can't do it because we booked our room through KAYAK. What? Crazy... The bed was terrible. One side sunk in practically to the box frame. If they were adjustable mattresses, we didn't know it. No controls visible on either nightstand nor were there any placards indicating that the bed could be adjusted and that the controls were available in the nightstand drawer or on the side of the box frame or wherever...
The staff was friendly & helpful. The TV reception and the wifi were terrible. When I notified the staff they said the problems were throughout the hotel and it happened at various times during my stay.
Room was very clean, liked the layout, flat screen tv, breakfast good with hot food, waffles, etc. nice business center with free printing (printed my boarding passes there). Close to airport, Walgreens, staples. Parking garage was dirty and fairly dark. I was really watching as I traveled through it because there were plenty of places for someone to hide. Access to it was only via street sidewalk. Stairway inside of garage was especially sketchy and looked like homeless people had been staying in it.
Room layout and breakfast included. Noise level. Loud elevator. Also very low water pressure in bathroom sink. Not as nice as other Wyndham hotel we had stayed at. Our room's refrigerator was missing.
The staff particularly Patricia was incredibly helpful. Very convenient to ASU and fine dining. The beds and room are quite comfortable. We liked it so much we stayed three nights in a ten day period. Great breakfast offerings Leaking ice machine on third floor
Friendly staff, clean rooms, and a decent breakfast. Convenient location, close to airport.
Location was good especially for business travelers. Very close to monorail and quite a few restaurants nearby. Dated, could use new carpet especially.
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
Staff was super nice, polite and prompt to help.
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
The power going out in the morning and not being able to get ready for the day before time to take off.
The Price Their shud be a social hour in the evening
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
Room was exceptionally clean! First floor room.
Free wifi and breakfast
The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future. The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.
Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.
Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.
The location is the only great thing. The cleaning staff was very rude. Mainly an older looking Hispanic lady. They are selling drugs on the 4th and 5th floor. They even offered to sell me some on the elevator. Both floors have a huge marihuana smell. I told the front desk but it looks like they're in with them because nothing was done about it. don't take your family and just watch yourself. This is a 100% real comment by a real person!
had to go downstairs twice because the key didn't work. the staff was unable to explain how to get to the hotel from the airport, they just said get a taxi. although public light rail was only a block away. there was vomit stains on the duvet the sink was plugged up the aircon was very loud
The room was clean, and the bed was really nice. The location is terrible. The parking structure you have to park in is abismal. There's no access from the structure to the hotel. And it's not very well-lit, so walking through it alone at night was unnerving. In the morning I called down for room service, and the phone was answered by a very clearly exasperated man that said, "Restaurant, can you hold??" Five minutes later I asked if I could order some breakfast to which he rudely responded, "Yeah but it's gonna be like 40 minutes wait!" I told him that would be okay. He sighed heavily and said, "Alright. What do you want?" Having worked in customer service for many years, I was surprised and disappointed. I've always had such wonderful experiences at the Holiday Inn, but this was by far my worst hotel experience to date.
Great location in downtown Phoenix. Comfortable room for the price. Front desk and breakfast staff were not on the same page about whether the breakfast was included in the room cost. I was shocked to get a bill for breakfast.
The staff was very nice rooms were clean and comfortable, fridge and microwave came in handy for us. we were in town because my 18 year old daughter had a double hip replacement after surviving cancer, so it was a difficult time for our family, and the hotel did not add to our stress, which is always nice. I would recommend this hotel. Pool closed at 10, hot tub didnt have enough water, and it wasnt very hot. Parking is very limited and most have to end up parking in another parking garage, which is free, but inconvenient. Breakfast isnt included in price of room.
The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation. The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.
Quick check-in, hassel free.
I liked that it is close to downtown. The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.
Quick change of room. I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.
clean room cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)
I was looking for affordable accommodations. Vacation Inn was not only affordable but the room and area was clean. The Inn is undergoing renovations, but other than that I was pleased.
I liked the continental breakfast. I asked to move rooms due to chemical smell & they did so without hassle. New room had mini fridge & microwave. Carpet is dreadful, gross. Place is a tad sketchy,but I didn't have a problem. Everything is a bit beat down, but they are renovating
Room was great. Bed comfortable Shower had moldy caulking. Needs redone
The staff was helpful and friendly.... The rooms were great! Tasteful and comfortable
The staff was really a kind bunch of people, Noise! Hallway noise BIG TIME
convenient location, especially with Dennys, Starbucks & gas station adjacent. comfortable bed breakfast adequate Neighborhood is a little rough
The worst shower I have ever been in,
Combination of price and quality Homeless people around
The bed was amazingly comfortable. I probably won't stay here again because I prefer hotels over motels (room entrances that lead into an interior hallway rather than the outside) That's my fault for not really checking it out. The staff was very friendly and courteous. The room wasn't cleaned very well each day. The shower head was so low I had to bend over in order for any part of my body above my stomach to get wet. The location of this hotel is not the best. Not someplace I would consider staying if I had kids with me. The tweaked-out hooker knocking on my door at 3 a.m. was a nice touch.