Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk. The only complaint is there is no hotel shuttle to area attractions.
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
Great location and I liked the rustic feel of the place. The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Staff and rooms
Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.
Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.
Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout. Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.
The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.
Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime. Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.
The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo. Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
The staff was very friendly and accommodating! The fee for parkig at the hotel was ridiculous, $36 per night.
Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio. No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.
very clean, great location, friendly staff,
Location and large size rooms Issues with hot water and terribly slow and incompetent valet
nice "earthy' atmosphere and location love the suite option very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
The front desk staff was unprepared and it to over 45 minutes to check in
THE staff was very accommodating and very nice. Everything was provided before I would ask for it. Overall, a great experience . Love the old Spanish charm that the hotel is made off. Very charming ambiance. The session that I attended in San Antonio finished every 2230 in the evening. I did not like that the hotel restaurant is close early like around 2200. I wish the restaurant is open 24 hours. I also wish that there is a Starbucks inside the hotel for the convenience of all the hotel guest.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
Location was great Kind of dark interior needs brightening.
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
The staff and the place are great !
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
Great Stay! Room was clean, spacious, and beds were comfortable.
Beautiful room friendly staff
We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.
Yes The view
Overall clean Downtown and river walk location. Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.
Room, location, close to activities All good
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
I love how close it is to the main River area and the cleanliness. Also, I liked the decor. I didn't get the pool view as it stated what I booked the room.
Clean, spacious room with beautiful views. Great service staff. Cool fitness center. Excellent location in downtown San Antonio. Also, the channel line up was the best I've had at a hotel. I didn't like having to pay nearly $20 for parking for Each Night.
Close to Riverwalk.
It has a great location in downtown San Antonio and it was very quiet and clean. The room was a little crowded with furniture but what I really didn't like is that I was looking for a hotel with a parking lot in downtown San Antonio and although this is one it came with the surprise that I would have to pay extra for it which makes no sense, so after all it is a little expensive for what you get.
The covered parking and location. No convenience items were available for purchase. I needed distilled water for my CPAP breathing machine.
the location was within walking distance to the Riverwalk locations that we wanted to visit. The hotel bartenders at night were great and served very interesting concoctions. The room was clean and comfortable, the AC was cold, there was enough parking, staff was courteous and helpful. we will stay here again. parking per night was expensive, the bar/restaurant had limited hours in the afternoon, towels were small, wanted more drink specials
I like the bed very much, it gave me a good sleep No drinking water in the room, not at all!
Very close to the Riverwalk and all its restaurants. Hard to find the actual entrance to the hotel. Room was clean.
The location by the riverwalk What I didn't like is the gym, the website makes it sound nice. It has a 1 treadmill and weights the treadmill didn't work. The pool is very small the beds are too hard uncomfortable. Website also says fresh bake cookies at check in no cookies and when I requested still didn't have them ready.
The only thing that was not up to par was the breakfast menu and the sevice that was offered. I believe the resturant was not open for the time posted for breakfast and coffee was the only thing availabe for a timely departure.
the pool, the location is great no breakfast included for the price
The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.
The staff was super friendly and very helpful.
$70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.
Nice dowtown location, close to the riverwalk. Room and bathroom was very small.
Well pleased, true professionals all around.
liked the location, liked the staff parking attendant, bell hop The air conditioner thermostat had a loud click then the fan noisily came on for about 30 seconds all day and night. the t.v. remote was not user friendly. It took about 5 minutes of running the water before there was any hot water.
We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean. There were only a few small things we didn't like. One was the air conditioner was awesome and kept the room cool, but it was very loud when it turned on. Woke me up a time or two. Also the valet is quite expensive, but that's expected down by the river walk.
The staff at the Gunter were extremely nice! They have the most comfortable bed ever!!!!! There bar is small, quiet, and cozzy and full of history. I can't wait to stay their again!
Perfect accommodations close to the river walk! Breakfast down at the Market can get pretty pricey for a family larger than 2.
Loved the look, location, and luxurious feel. My kids kept talking about the "fancy" hotel they were staying at! Parking. I'm not a fan of having to pay for parking, but it seems inevitable in downtown San Antonio.
Location is excellent. The bar was romantic and the beds super comfortable. Check in went smoothly with Stephan. We were in an ajoining suites and people with kids next door were very loud through the door. They checked out and the next night there were two couples partying very late at night. Bad nights for sleeping!!!!!
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
The convenience to the river walk was nice. The staff is very friendly and helpful. No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
Location, Premium Suite, Breakfast/happy hour being free. Overnight parking cost, No fan in bathroom.
My room was dirty. There was a pair of men's shorts left in night stand from a previous guest. Bathroom was dirty. Bathtub was dingy. Dust built up on wall board and on side tables.
Embassy is always consistent in their accomodations being nice, this room though needed updating in the furnishings, and wall coverings had excessive wear. Hide a bed couch was very uncomfortable to sit on. Room was not vaccumed prior to our arrival as evidenced by spent sunflower seed shells in several places on floor around room, and we don't eat sunflower seeds. Very pricey valet parking, 150.00 for 5 nights!
Convenient location Musty odor in the room.
Embassy Suites never disappoints...another great experience!
I liked the managers reception, breakfast, valet parking, location, and pretty much the whole stay. Room was comfy and very clean. Didn't really like that check in was at 4 and no wiggle room on early check in, and the bathroom could've had a couple extra bottles of shampoo.
Good location, generally nice hotel. A number of cleanliness issues- -Blood on the sheets (not kidding- blood on the sheets) which we had to have changed at 11PM as we were already ready for bed. -previously opened water bottles in the mini fridge...
Rarely does a hotel exceed expectations in both service and accommodations. The Watermark Hotel & Spa has. Twice now for me. Bravo. It's the only hotel I will stay in when visiting San Antonio.
Very friendly and helpful staff The jack hammering and the broken elevator were a pain. The hotel lobby was under construction. Our view was of a boarded up building and a bank parking garage.
By far the best hotel and spa in San Antonio. Extremely polite and helpful staff.
The Bathtub was VERY nice and clean!
The service was top notch.
1.The comfort and decor of the rooms and lobby; 2. the valet staff was excellent; 3. we enjoyed the restaurant on the Riverwalk; 4. I was pleased to receive a phone call from the security dept upon our return informing us about an item we left in the room and appreciated the offer to mail it to us; 5. the butter cream solution you gifted us with upon our arrival along with the glasses of champagne, were a welcome treat. 1.valet parking rae of $32 per day would dissuade us from staying there again; 2. the dirty champagne glasses from our stay the first night were never removed from the room during our two night stay; 3. I made arangements to have my hair done with the same stylist who had done my daughter's hair but she accepted an appointment with someone else which prevented me from getting my hair done for the wedding I was attending
Staff is excellent. Justin was extremely helpful to me and family. We arrived after midnight tired and hungry. He assigned our room ASAP and took excellent care of us. We were no longer thirsty nor hungry. The hotel manager is very friendly and easy to communicate with. The kitchen staff is extremely accommodating. My daughter enjoy the breakfast. Kick back, housekeeping, & security thumbs up.
The rooms were great, and the housekeeping was so kind. We had a great experience, and were able to walk most places since the hotel was right on the riverwalk, and near restaurants. The front desk staff gave my kids balloons, and glow bracelets for the 4th of July- huge bonus! We were able to purchase our SeaWorld tickets through the hotel as well... for a discounted rate. It made everything smooth and easy for our visit to the theme park.
It was right on the riverwalk. The maid never cleaned the room. When we got their the shower was dirty and the whole time we were their no one cleaned it. The pictures online made the room n pool look a lot bigger then what they really were.
Location on quiet end of Riverwalk and cleanliness
Convenience of location. It indicated free parking in location amenities, upon arrival I was advised it was $31 valet parking and $15 parking but not overnight stay. So I paid around $50 in parking fees, within 3 days and that was not in my budget.
It was in a very convenient location with good amenities. Service was friendly as well. The very expensive parking.
the hotel is very clean and it looks modern and fansy. staff is very nice and helpful. facilities are excellent. breakfast and 24h beverage supply is very satisfying. the location is a bit far away from the core downtown area, but not a big deal for most people.
One staff member in particular was extremely friendly and always greeted us with a smile. She would acknowledge the children as well and give them high fives every time! The hotel itself was very clean and very well kept. We enjoyed using the fitness center in the mornings. The bed was really uncomfortable and the mini fridge did not really keep anything very cold.
Cleanliness and breakfast !
Location, fast valet, room amenities, close to riverwalk Put in a room and it was already occupied when I opened the door, awkward. Floor was sticky, like it was cleaned with dirty mop water. 2 lamps didn't work until I flipped a breaker. Valet guy almost backed my car into another's, thankfully he was yelled at and the other guy honked the horn.
I like the modern update and the location. It was less than 1 1/2 away from the river walk. Literally walking distance Our room was facing the crossing roads and it was too noisy and that's because I was on the 14 floor ( the top floor of the building) and my neighbors had a huge fight and were too loud and disturbing to my night stay.
Very clean and friendly staff
Just 2 blocks from the Riverwalk which was great! They have a great pool, Starbucks in the room and wonderful sitting area. We arrived during the day, so received a primo valet parking spot. I wish there were exercise mats in the fitness center, for those of us who do sit-ups.
I liked the distance we had because we could walk to the mall,riverwalk,resturants.ect.And if we was to go back we would maybe stay there again. the only thing I didnt like was that the first night we got there the valet we had was that our vehicle had been parked in a pretty dark place and unsecured we were worried that someone could break in our vehiclewhere it was parked the first night but then our soulution was fixed .then when we got back to our room after we got back at almost 12:00 midnight we had to change rooms because our room stunk and the floor by the a/c was soaked we got some belongings wet our shoes and my sons laptop case got soaked.But they droped our parking fee.
I loved the clean room. I am very picky about restrooms being clean and this one was spotless. I loved the bed and pillows, I felt I was sleeping on a cloud. The hotel staff was also very nice and friendly and I would defenitly go back again. Two flat screen T.V. A+
I like the location of the hotel to downtown san antonio.
Cleanliness of room and friendly staff None
The hotel was very close to the river walk. It was probably only a quarter mile from an entrance. The staff was very friendly. The room was very clean. There were plenty of towels. No issues
The closeness to the activities we wanted to participate in
this hotel had an air of comfort, cleanliness, and fun! We absolutely loved it . Location was the best ever!
The hotel is nice ...rooms are nice, not huge but it works ...it's 1 block to the trolley stop which is convenient too and there's a nice pool area too.It's a good location for getting around the downtown area and driving to Fiesta Texas and Sea World. The breakfast was okay but not what it's made out to be. Booking.com could not find out reservation.We called the hotel directly and they found it. We also told them we had 5 of us and they suggested we get a roll-away so we thought that would be more comfortable than the sofa bed (Which we thought it had) It turned out to be only a sofa and when we arrived and asked about it, they said they didn't have any - was against fire regulations.
Location of hotel There was no hot water and no water pressure during the shower, rates were not the ones published on Internet
Location good and room facilities very good. Road noise was very bad and would stop me returning on a subsequent visit.
Great location close to the Riverwalk and Alamo, on-site restaurant and bar, very comfortable beds, the room had a separate sitting area with a couch, armchair, and second lcd tv (this was very practical when our 3 year old son was sleeping). No microwave in the room, Air conditioner was rather noisy, had to pay $15 a day extra for parking