Hoteller i San Antonio i nærheden af North Central

The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.

The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.

Most of the room seemed clean, other than the bed. The hotel smelled clean. There were blood stains on the down comforter. We asked the front desk for a clean one, and they said they didn't have any more. A screaming kid next door woke us up both mornings. And third, we were a few minutes late leaving at checkout and we got a call from the front desk asking if we were planning on staying another night.

The staff was kind of friendly. Big rooms but very outdated Not sure why this qualifies As a 2.5 star hotel. Smells, not a lot of light.

Nothing Customer service was terrible. Front desk clerk was rude and very sarcastic.

I like the separate bedroom with the ceiling fan in it. We were not happy with the furniture or the mattresses. They were extremely uncomfortable. Stiff furniture, and the mattresses were not quality.

Location and price. The bed was terrible.

The bed was extremely uncomfortable and the pillows were as well.

Nothing! Very unprofessional!

They were remodeling DEMOLITION. Power Jack loud from 9 am to six pm. LOUD and could not sleep late. DUST all over. This was a get away weekend to rest for us. POOR POOR POOR

This guest did not leave comments about this hotel.

The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.

The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.

Really bad Staf. And cleaning

That I didn't stay there. I'm serious never stay here! 1)They over booked didn't have a place to stay. They over book 4 different guest after they had already charged them. 2) Another guest had gone to the manager and said he had bugs crawling out of his kids bed, then flipped his over and found a huge cut in his bed and bugs crawling out of it. 3) When they found me another place to stay they only competed 1 of the nights and made me pay the other one. 4) When I went to go get my refund they took my number down and said they would call me. 3-4 hours later the owner/ manager calls me saying he will not refund me. 5) He started to go into a rage fit and cuss at me. Like he said every thing you could say. Multiple f bombs I'm a stupid idiot for waisting his time. He went on for about 10 minutes of straight swearing at me. 6) Said racial slurs to me like "go back to my country you German b****" . So overall the worst experience I've ever had with any thing ever!

Location is good; within 3 miles away from some tourist attractions Needs to be updated

Friendly staff This hotel is not bad its just like old fashion.. it needs an update

Not much, but the girl who checked me in was extremely courteous...and the man who gave me a plunger was cool. Other than that, horrible. My lamps didn't work, blow dryer blew out...In the first 10 minutes. Then, after i was moved to another room....the toilet was clogged. Both rooms smelled old and dirty...moldy even. You guys really need to consider a full cleaning from time to time.......ok, EVERY TIME someone new rents a room!

The location was good. Nice pool Room was deity when we arrived an never cleaned in the six days we stayed. They would come in and only make the bed. They did not vacuum or clean the bathroom in six days. Did I not leave clean towels. Couch and three lamps were broken in the room.

I notified the front desk that the coffee maker had the wrong coffee pot in it on my first day there. It was never corrected. i had to hold the coffee pot up to get the brewed coffee to come out. It was too small for the maker. Also the bed had a metal bar sticking out about 3 inches. At least it had a plastic cover on the end otherwise I would have sliced open my ankle as I have had happen at another motel chai.

The room size was spacious. The carpets were dirty, kept socks on to keep feet clean. Low water pressure. Channel selection with High Definition was slim.