Very comfortable beds! We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
The beds were extremely comfortable and the restaurant good.
Comfort! The beds and pillows were heaven I was given the wrong room number which another family was in at the time
The air conditioning was very loud.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations. Location is not the best, but the free shuttle service compensates for location.
The shuttle drivers The hotel smells bad The food is horrible
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee. The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy. The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
It was out of the way across the freeway from downtown. It was lose to the courthouse and fire station, so we knew every time they left for an emergency. The facility was nice, just location wasn't good.
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired). Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Overall, very nice, especially liked the overall feeling of the place when you wank in. The mid-to-upscale design is very welcoming; open architecture, mexican paver tiles, nice restaurant/bar area has full-length windows on both sides (one side open to the nice pool/courtyard area in the center of the building), so overall a very open and pleasant feeling. Rooms were good - what you'd expect from a 3-4 star hotel - clean, decent sized (didn't feel cramped like some other places) with fairly spacious bathroom w/ lots of counter space. I enjoyed my stay, and WILL stay there again if ever in the San Antonio area.
Friendly staff, very nice free breakfast buffet, great rooms.
Excellent staff, modern clean hotel.
10 minutes away from fiesta Texas I didn't like that I was over priced by third party
Great Staff, very friendly and helpful
The front desk was very friendly and helpful. Everything was clean and comfortable. The a/c could proba ly use some maintenance. It took a long while to cool the room.
Very clean and great centralized location
I loved it. The beds were so comfortable. The staff are super nice.
From the moment I arrived, I knew this was the place to be. Everything remodeled. Staff excellent. Room gorgeous. You will love it
Loved that there's a starbucks inside the hotel AND a full service bar! Really cool place to stay.
beds are comfortable No breakfast Of any kind included
I liked that the staff was very nice, and the hotel was clean. I didn't like that the pool smelled so much like chlorine, and I paid for a king deluxe room. When I walked into my room it was very small. A huge disappointment! I wanted space like in the pictures. This really upset me. Also, they take your money very fast and cannot even give us breakfast.
Great staff, very comfortable bed, large room with a balcony, reasonably priced. A full 20 minute drive from downtown, 30 minutes to six flags
Its close to sea world staff very nice breakfast included of course I had to pay a little more but at the end it worked out good did it because of my wife But at rather pay somewhere else for a better breakfast but like I said do to time it work out Staff in charge of the breakfast was very very nice always making sure we were enjoining our morning start give them a 10+ ! I would stay again Under renovations so breakfast wasn't at the main morning area and the room where it was given very small But like I said it work out Extra small pool and it didn't look very clean The one thing I really didn't like was the horrible pillows!!!!!!!!
Thankfully, the pillows were plentiful and comfortable. Excellent for curling up with while writhing in pain and sickness from the food poisoning conveniently obtained from the cafe downstairs. The staff was kind and sympathetic, but we never received the promised call from the GM. Well, the food poisoning, obviously. The guy who was clueless running the "bistro" must have been a fill in. Clearly not trained in food safety.
Our stay was wonderful! The staff was so nice and gave great recommendations for dinner. The hotel was easy to locate and it was a perfect distance from Sea World for a great price. Highly recommend!
The staff was incredibly helpful and genuinely cared about making us feel welcomed. It is in a great area and our room was very comfortable. I would definitely stay in this hotel again.
The location was great. The room was ok. Nothing special but for the price it was just ok. The "free wi-fi" was non-existent! Don't offer something as a amenity if it does not work properly. I tried connecting on 3 different items. One didn't pick up signal at all and two would pick it up and INSTANTLY lose connection. What a joke!
ooh one to miss , carpet all of it except the waffels in teh morning
Nice clean rooms. Staff was super helpful. Decent price. Tv's were a little dated. Free breakfast was very crowded.
Not a clean hotel is the nicest thing I can say. I would rather of stayed in my car.
I was very unhappy from the moment I arrived until the moment I left. The hotel is old and unsafe, the rooms are dirty and old, very small restroom and poor staff assistance. Use my review! Pay the extra 50 dollars and stay at a better hotel!
Cheap room, comfortable bed, good tv, nice staff. Noisy highway, very noisy a.c. (but better than highway). No fridge. Tiny pool.
The price was fair. The web page is nothing like the actual hotel. It's location was not was was expected. If you like palnes flying over your room, the garbage truck emptying the large dumpster at 0630 in the morning and you like the funny smell, then this is the place for you.
Everything Breakfast end at 9am
I was comfortable We were only given 3 towels for 4 people and the door wouldn't stay shut
Good fo a day over
Clean, comfortable, decent breakfast, staff was very helpful and friendly. Small pool, breakfast ended at 9am, highway was loud.
Great price and great hotel. Clean rooms and comfy beds. Nothing to complain about.
Very nice hotel for the money. Love that it was near resturants, stores and highway. Nothing
The front desk was courteous, helpful and friendly. Would prefer more aesthetic lighting in the rooms.
The cleanliness was very poor. The shower walls were dirty and the microwave still had food in it. Also hi-touch surfaces need to be cleaned. You should have a quality control program in place for cleanliness.
The room was comfortable. Being so close to the Airforce Base you could hear the *music* playing all night long. Also when we asked for towel from the front desk the worker stated they didn't have any clean due to having a full house. Our room had no bath towels.
Upon arrival I was greeted by Steven at the Front Desk and I knew we had chosen the right Hotel. Steven was so amazingly friendly and helpful and very good care of my wife and I. Awesome job Steven!! You are appreciated.
The proximity to Lackland Air Force Base was within reason. The Inn itself required extensive maintenance to include new mattresses and properly working vending machines.
the people that ran the hotel was were nice and the rooms were very clean and the service was great and we will stay again.
The breadfast was poor.
friendly staff!!! nice rooms the water pressure in the shower was a little weak but it was no big deal it got the job done
Just outside our hotel room door was about 5 or 6 old toilets just sitting on the sidewalk. Not a pretty sight to see first thing in the morning.
very peaceful and course the price was good. front desk service was not to my expectation and breakfast needs to be improve.
ac really good was cool and nice
easy to find breakfast is too simple
the staff were so nice
I liked the fact that the hotel staff was very friendly and helpful The hotel was find for the price, but they could use better pillow to sleep with other then that it was okay
Was a great stay over all and would stay there again. Beds were very comfortable and rooms were nice and clean. Can't really complain to much. Over all our personal experience was great. Wish there were microwaves and fridges in the room. There was more then enough room for them. I'm thankful that they had a free breakfast but it wasn't much as I thought it would be, area was small. They could do better.
The location was great, easy to get on the highway. The staff was very professional and helped with any needs I had. The shower was not clean, there was hair on the walls from the previous room holder.
Easy access to highway , price The quality of hotel. I have stayed at many La Quintas and this by far was the on the lower end. The rooms were semi clean- stains in carpet and curtains, bathroom floors weren't mopped, shortage of towels, ac filters were dirty, ac was working overtime to keep room cool, no fridge or microwave in room this is a neccesity with kids on vacation, pool was relaxing but crowded every night. Breakfast needed some protein like bacon or sausage not just carbs- waffles, muffins and cereal. Plus side everything was accessible with a short drive - sea world, restraunts, etc...... Basically you get what you pay for,
My room had a bed to sleep in for me and my fiancé The ugly stain on the sheets right near our pillows between us....
Very nice suite. Perfect for the business travellers with all the basics in place.
Location Rooms had an unpleasant smell.
close to the medical school. Bathroom was too small. Sheets will not stay on the mattress. made it a very uncomfortable sleep.
This guest did not leave comments about this hotel.
The staff were great! Each shift, two different days - all were friendly and helpful. The room was clean, and well designed. I loved the kitchenette area, which had a small microwave and fridge/freezer, and ample storage for food / cups. My room had plumbing issues, so after a long, hot, sweaty day at Sea World, our shower did not work. We didn't call the front desk at 10pm, because there was nothing that could be done to fix the situation so late. We notified front desk at checkout.
Nothing!!! Room smelled like meldew and pee. Carpets and sofa were filthy and stained. There was drama in the lobby area. Went to bed thinking I was going to be waken up by gun shots. I was not comfortable at all.
Called hotel to make sure room help for late arrival. No problem. Room comfortable and would be good for a longer term stay. Bathroom small
Convenient location, friendly staff, large room Old interior, especially the bathroom, needs upgrade. Very cold water for bath at night.
The couch in breakfast area is broken. No one was in the front desk and I waited for ten minutes until some one showed up.
Location Room 315 has roaches.
This guest did not leave comments about this hotel.
Ice machine Pool was dirty, room was much smaller than anticipated. We will never stay at this hotel again
Room was clean, comfortable, refrigerator & microwave available. Rather small but worked okay for one person. Bathroom door didn't close properly but wasn't a big deal.
The hotel was very convenient to the site we needed to be at. I would not recommend this hotel to anyone.
The breakfast was great! Best one I have come across so far! Good selection! The room was disgusting they should make every hotel shampoo carpets at least once a month! The beds were clean and the room was picked up but the bathroom needed a deep clean the sink was clogged so it kept backing up! They need to either clean the coffee machine(descale) or replace them!
I spoke with two different women at the front counter at two seperate times. The first was very short with me and a bit rude, the second was friendly and extremely helpful. Asked to move to a smoking room which was my original reservation but none available at check in and we were put into a filthy room with mold in the bathroom. They had no other rooms available so I was told I would get a discount for the inconvenience. Of course that didn't happen. Also the free breakfast was offered from 6-9am. They do not refill the hot entrees so when I went at 730 everything was gone.
Conceince6 and comfort
seeing my son at lackland air force base no double beds like booking.com says it was
It is very close to Lackland Airforce base. This hotel needs a lot of upgrading. There was a whole in the window in the bathroom and when checking out it took me 20mins to find a staff member.
Bugs in the bathroom, holes in the sheets, asked for senior discount and never did understand what the guy was saying because of his accent and fast talk.
Everything Too much rain , because we can't enjoy the tour to know more about San Antonio town ....
That I could park in front of my door and there were no steps. Two of the plugs in the room didn't work for the first couple of days, including the frig one. I lost about $8 worth of food. The pool was ice, freezing cold!!. I was looking forward to swimming but couldn'T. All the guests were complaining about that. There was no curtain in the bathroom window. Although the glass was frosted, I felt like people at the Holiday Inn could see me, so I had to keep the light off when I went in there. The air conditioner smelled moldy when you first put it on and it cannot be regulated very well.
The variable rate was crazy from 59.99 to 169.99 for the same room is stupid.
The people there were really nice
The hotel was a great value. It is in a older neighborhood but that doesn't mean it's a "bad" area. It's right by schools and the Airforce base. Lots of military staying here which got rid of any uneasiness I had. Very clean, I like the tile floors better than carpet that's usually in a motel. No pool but that wasn't an issue since we swam all day at Aquatica in SeaWorld. Beds were very comfortable. And the staff was awesome! We had a couple problems that weren't their issue at all but they helped us out anyways. Aldo were very helpful in telling us where everything from Walgreens, to the bank, to restaurants were and gave me maps and info for the Alamo!
I have never been to a hotel where the people were so nice and helpful before. I couldn't figure out the tv and the manager came to my room and helped me out. The room is super cute, clean, upgraded and comfortable!
The bed was extremely uncomfotable. The door to the room was hard to keep closed. And the air conditioner was blowing cool but not cold air.
Nothing, it was gross and the front desk was rude Front desk was rude, not very clean
Location was about the only good thing poor is about all I will say don't recommend
we rented a room on january 25th, 2008 at about 4pm. we left the room at about 5pm to go out. when we came back our a/c, lights, and tv turned off. I went to front desk, he was very helpful, but the manager didn't have answer. it is a bad service. will never stay there again.
Location. Lighting in room, bed stand light did not work.
The room I stayed in was suppose to be a suite. I guess if you call a room with Double beds, small fridge with microwave sitting on top of fridge a suite. I was very disappointed with it. I will never stay at this type of Inn again.
This hotel was the dirtiest I ever seen Everything
Location & Price Had to find housekeeping person to call someone and then wait over 10 min for front desk attendant to arrive at check inRoom was musty smellingSink counter was broken - as if someone before had sat on itToilet seat was brokenAir Conditioner loud
The hotel location (near the Mercado in Downtown San Antonio) and the reasonable room rates were good features. Houskeeping service knocked while we were still in room (10:00am), but did not return to make up room. Not discovered until we returned to room at 10:00pm.
Free parking, huge beds and TV, not far from the center, cheap price. Bathroom very clean and discretion. Dust outside of one room, in the common hallway.
Overall the motel is excellent! My kids wasn't able to use their laptop no router working.
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
Everything that I did was near by.
Very clean, excellent location..friendly staff...
We enjoyed the location. We could walk to a trolley stop and go most places on the trolley. There was no carpeting.
yes, there was no radio or alarm clock. no shampoo or cond. no amendities at all.
Well that the WiFi was not free. That was the only bad thing about it
prompt attention to correcting door handle problem
The location was good for a quick stay, room was cleanand staff was friendly,I would definitely stat there again.
Location was very good Proclaimed breakfast sucks . Facilities are getting old. Peeling paint and restroom not very clean
Genevieve Skye and the housekeeping crew were all amazing and did all they could to help us Hotel employee was very rude and was not going to honor what we were told we would have but Genevieve stepped in and read reservation and honored it after hotel employee canceled our reservation and told us to go elsewhere he was Very rude
It was right down the road from lackland air force base. Not much Lots of month to month renters. yelling from the pool area to rooms. Maid left my room door open all day. Heater didn't work, frigerator was unpluged and made sweaking noise when plugged in, also leaked water. Took 3 flushes to empty toilet. Tv was fuzzy
It was close to Lackland AFB which was what I needed. There were clean sheets and towels. Horrible experience! Will never stay there again! The room smelled horrible like stale cigarettes and it was supposedly a non smoking room. I bought plug in air fresheners. The walls were filthy and floors turned my socks black! Loud music next door.
Cleanliness and quick access to base and restaurants. No
This guest did not leave comments about this hotel.
It was cheap. Being greeted by a couple of roaches in the bathroom.
Nothing The room was not comforting at all. It had a dingy smell. The floors was dirty. The bathroom was to small and the tub looked old with the paint peeling off. Definitely not a 2 star hotel room.
Full kitchen, large space, staff was friendly
staff was helpful
Loved this place! A place I'll definitely come back too. Clean, friendly staff, great location. Although we encountered a small issue when we arrive, the friendly desk clerk was quick to do everything on her behalf to accommodate us with another room.
Location & kitchenette. Tv picture has lines through it. The bathroom did did not close properly.
The pool N/a