They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee. The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
Very comfortable beds! We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired). Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy. The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
The air conditioning was very loud.
The shuttle drivers The hotel smells bad The food is horrible
Room, staff,location and overall layout Pool wasn't cleaned yet! And very limited parking for guests.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations. Location is not the best, but the free shuttle service compensates for location.
Rooms weren't ready
The beds were extremely comfortable and the restaurant good.
Comfort! The beds and pillows were heaven I was given the wrong room number which another family was in at the time
Great staff, very comfortable bed, large room with a balcony, reasonably priced. A full 20 minute drive from downtown, 30 minutes to six flags
Its close to sea world staff very nice breakfast included of course I had to pay a little more but at the end it worked out good did it because of my wife But at rather pay somewhere else for a better breakfast but like I said do to time it work out Staff in charge of the breakfast was very very nice always making sure we were enjoining our morning start give them a 10+ ! I would stay again Under renovations so breakfast wasn't at the main morning area and the room where it was given very small But like I said it work out Extra small pool and it didn't look very clean The one thing I really didn't like was the horrible pillows!!!!!!!!
Loved that there's a starbucks inside the hotel AND a full service bar! Really cool place to stay.
beds are comfortable No breakfast Of any kind included
The staff was incredibly helpful and genuinely cared about making us feel welcomed. It is in a great area and our room was very comfortable. I would definitely stay in this hotel again.
Our stay was wonderful! The staff was so nice and gave great recommendations for dinner. The hotel was easy to locate and it was a perfect distance from Sea World for a great price. Highly recommend!
I liked that the staff was very nice, and the hotel was clean. I didn't like that the pool smelled so much like chlorine, and I paid for a king deluxe room. When I walked into my room it was very small. A huge disappointment! I wanted space like in the pictures. This really upset me. Also, they take your money very fast and cannot even give us breakfast.
Thankfully, the pillows were plentiful and comfortable. Excellent for curling up with while writhing in pain and sickness from the food poisoning conveniently obtained from the cafe downstairs. The staff was kind and sympathetic, but we never received the promised call from the GM. Well, the food poisoning, obviously. The guy who was clueless running the "bistro" must have been a fill in. Clearly not trained in food safety.
Excellent staff, modern clean hotel.
THE WRONG DATES WERE BOOKED AND I DIDN'T NOTICE UNTIL , THE CARD WAS CHARGED , AND THERE WAS NO ONE WILLING TO REFUND MY CARD , THIS WILL BE THE LAST TIME I USE KAYAK FOR BOOKING. I DIDN'T STAY AT THE HOTEL SO I CANNOT ANSWER THE QUESTIONS ABOVE , AND I STILL HAD TO PAY FOR IT !!! UNACCEPTABLE
From the moment I arrived, I knew this was the place to be. Everything remodeled. Staff excellent. Room gorgeous. You will love it
I loved it. The beds were so comfortable. The staff are super nice.
I liked the modern look of the rooms, the furniture. It's in a quiet area. Location is good. It is neat and clean. I paid for a king sized bed along with a sofa bed and there was only the king sized bed. I then requested a room with 2 beds and was denied. I was in a room on the second floor right next to a door leading outside to the parking lot and it was purposely left open well beyond 10pm which I felt uncomfortable with. I requested late check out the day I checked in for the following day and was denied the late check out the very next day. Our iron was also not working. Overall, not a good experience and I will never return to this hotel.
Very clean and great centralized location
Great Staff, very friendly and helpful
Comfortable bedding, microwave and refrigerator in room, a hot breakfast, easy access to freeway, quiet, family friendly, awesome pricing! Gym very limited, dark and did not inviting.
The front desk was very friendly and helpful. Everything was clean and comfortable. The a/c could proba ly use some maintenance. It took a long while to cool the room.
Very Quiet, clean & friendly staff
10 minutes away from fiesta Texas I didn't like that I was over priced by third party
The room was comfortable. Being so close to the Airforce Base you could hear the *music* playing all night long. Also when we asked for towel from the front desk the worker stated they didn't have any clean due to having a full house. Our room had no bath towels.
Upon arrival I was greeted by Steven at the Front Desk and I knew we had chosen the right Hotel. Steven was so amazingly friendly and helpful and very good care of my wife and I. Awesome job Steven!! You are appreciated.
Breakfast Billing issues
Clean hotel, nice grounds well kept, friendly staff
First time to stay at a Springhill. WOW!! Above and beyond what I expected. Highly recommend!! Excellent room, cool shower and best breakfast buffet.
Location Rooms had an unpleasant smell.
Very nice suite. Perfect for the business travellers with all the basics in place.
The room was very clean and the bed was excellent. Shower had strong water pressure which is always great. The remodeling noise woke us up. This was an issue for me because I worked till 3:30 am and really needed to sleep!
Location, style A/C was loud and cumbersome
This guest did not leave comments about this hotel.
The staff were great! Each shift, two different days - all were friendly and helpful. The room was clean, and well designed. I loved the kitchenette area, which had a small microwave and fridge/freezer, and ample storage for food / cups. My room had plumbing issues, so after a long, hot, sweaty day at Sea World, our shower did not work. We didn't call the front desk at 10pm, because there was nothing that could be done to fix the situation so late. We notified front desk at checkout.
Location is always a plus restaurants shopping easy on and off interstate There was remodeling going could smell paint all night
close to the medical school. Bathroom was too small. Sheets will not stay on the mattress. made it a very uncomfortable sleep.
Not the first time we have stayed there, plenty of reasons we went back, and we'll be back nest time we are in SA. Staff is amazing! Thank you!
Very friendly staff. Juan was excellent. Hotel and grounds were very clean. Had trouble connecting to internet with an X-Box and the staff was very courteous in getting us in touch with the cable provider to fix the situation quickly. I would stay there again. We didn't have any issues that were of concern to us but here are a couple of things: They ran out of bottled water to sell out of the little commissary area, you had to use the TV guide to go to specific channels because there are a LOT of 'dead' channels mixed into the mix of TV channels and my son did not like the roll out bed at all because it was uncomfortable. But these really were no big deal. I would highly recommend this Residence Inn to others.
The location was great, easy to get on the highway. The staff was very professional and helped with any needs I had. The shower was not clean, there was hair on the walls from the previous room holder.
My room had a bed to sleep in for me and my fiancé The ugly stain on the sheets right near our pillows between us....
Easy access to highway , price The quality of hotel. I have stayed at many La Quintas and this by far was the on the lower end. The rooms were semi clean- stains in carpet and curtains, bathroom floors weren't mopped, shortage of towels, ac filters were dirty, ac was working overtime to keep room cool, no fridge or microwave in room this is a neccesity with kids on vacation, pool was relaxing but crowded every night. Breakfast needed some protein like bacon or sausage not just carbs- waffles, muffins and cereal. Plus side everything was accessible with a short drive - sea world, restraunts, etc...... Basically you get what you pay for,
Was a great stay over all and would stay there again. Beds were very comfortable and rooms were nice and clean. Can't really complain to much. Over all our personal experience was great. Wish there were microwaves and fridges in the room. There was more then enough room for them. I'm thankful that they had a free breakfast but it wasn't much as I thought it would be, area was small. They could do better.
Very affordable. Riverwalk driving distance is about 6 minutes. Clean room with a microwave and refrigerator . Noisy from the cars on the highway. Hearing neighbors having sex.
They asked deposits for remote and key. I am sure they change or cancel wifi password after you asked.
Clean, comfortable, suite. Breakfast was o.k. (could have been kept stocked as many had eaten before us). Friendly staff. Suite's common area seemed small/cramped & glass door between common area and bedroom was not desired.
Literally nothing about this place is good. DO NOT STAY HERE!!!!! If I could give no stars I would . we stayed for two nights which was a big mistake . The lighting in the room sucks, literally every piece of furniture including the curtains had reddish brown stains and loads of amounts of white stains it was DISGUSTING. Also during our stay we had to shut the vents because there was constant marijuana smoke blowing in at night . And to top everything off THIS HOTEL HAS BEDBUGS!! and if you look there are several other reviews with people that have gotten bit and have even gone to the doctor to confirm it. Not sure how this place stays in business or gets anything above a one star , guess they get paid to write a good review about this dump. Save your time and just go somewhere else. Nastiest place I've ever been to!!
I have never been to a hotel where the people were so nice and helpful before. I couldn't figure out the tv and the manager came to my room and helped me out. The room is super cute, clean, upgraded and comfortable!
The hotel was a great value. It is in a older neighborhood but that doesn't mean it's a "bad" area. It's right by schools and the Airforce base. Lots of military staying here which got rid of any uneasiness I had. Very clean, I like the tile floors better than carpet that's usually in a motel. No pool but that wasn't an issue since we swam all day at Aquatica in SeaWorld. Beds were very comfortable. And the staff was awesome! We had a couple problems that weren't their issue at all but they helped us out anyways. Aldo were very helpful in telling us where everything from Walgreens, to the bank, to restaurants were and gave me maps and info for the Alamo!
The location was great. The room was ok. Nothing special but for the price it was just ok. The "free wi-fi" was non-existent! Don't offer something as a amenity if it does not work properly. I tried connecting on 3 different items. One didn't pick up signal at all and two would pick it up and INSTANTLY lose connection. What a joke!
Good location. Clean. My only complain was there was no breakfast not even a continental breakfast. There were a few mornings that there were Danishes in the lobby with instant coffee packages. But the rooms were nice and clean. They have a mini fridge and microwave just grab some stuff at Walmart. No breakfast.
Everything but... The lack of established quiet hours… Had to go to sleep with my headphones on because the place was a zoo at 11:00 on a Wednesday night.
La ubicacion, instalaciones y limpieza Los tres primeros dias no hubo wii fii. No hay desayuno.
Found a couple small roaches Room didn't have a fresh smell No hairdryer Found stain on hand towels Put sign up to get room cleaned and left for about 8 hours to go have fun. Came back and room had not been cleaned. Had to call front desk to request room cleaning and bedsheets to be changed. Very small hotel lobby Very slow elevator Twice my room card stopped working and had to got to front desk to get it reactivated PIllows were pretty firm. Very hard to have comfortable sleep Poor lighting in the room. There wasn't a central light in the room and lighting was pretty dim.
The pool First room shower was broken asked to be moved and second room had no frig or microwave as shown online was told their in process getting more. Both showers had hair in them not clean.
The staff was very helpful and nice. The location was perfect and everything was easy to find from there. It was old and not clean at all. The couch had nasty big stains on it and they were all over the place. The air conditioning unit had not been cleaned and made the room smell gross. There was no dressiers for your folded clothes, did they expect me to hang my panties and socks? The table and chiars were on there last life and felt like they were going to break any second... So many things were wrong in this room that I don't have enough time to list everything.
Quiet and friendly Needed some repairs in room 136
Nothing to even comment on here Filthy place - locks on doors broke - couldn't get enough towels for guests in our room - smelled - all in all it was horrible - no fitted sheet on bed only 2 flat ones
The only thing I liked about this place was that the staff was very nice. The place was dirty, the whole building smelled like smoke, the TV was from the 90s with bad reception, and so on. I do not recommend this place.
Bathroom had mold. Chalking needed around tub and tile. Bed sheets had cigarette burns in a non smoking room. Pillows need to be replaced all were soiled and stain from drool. Wall plates were missing from electrical outlets. Bathroom door stained which looked like blood. Room 130
Cheapest hotel Theyvdontbclean. I got pimple on my face. My dad got swellow on his ear from pillow. They probably not clean pillow case, it's lil dirty. Tub was so dirty and I have to clean it up the tub before I let my son to take a bath. Toilet isn't great. Its a bit long to flush the toilet.
bllod in sheets, mold in bathroom, missing ceiling tiles, dirty filthy carpet
The spacious rooms The rooms did not have a phone to contact the front desk. Not only that there were also stains on the bed. In addition, the vending machine was out of order. This was not a pleasant stay but a tolerable one .
You get what u pay for The whole hotel smells like cigarette even the room that are non smoking
Mold in the toilet Disgusting bathrooms
The coffee is good Stuff are not friendly at all When you ask them something "especially the skinny guy with glasses" you feel it's all your fault and you don't have the right to ask and you feel like they are paying for your staying. Ex; me: can we get one more pillow? They say; why? What room? Show me your key. And they follow you to your room. Ex; do you have breakfast?. They said: What!! It's only Coffee. And he looked at me like he's mad of my question, I almost said sorry to ask. Some of the rooms door have gaps between the doors and the walls. You don't need to open the doors, you could just see from those gaps. The pillows are the worst pillows ever. If you are staying there for long, take your own pillows.
prompt attention to correcting door handle problem
Well that the WiFi was not free. That was the only bad thing about it
We enjoyed the location. We could walk to a trolley stop and go most places on the trolley. There was no carpeting.
yes, there was no radio or alarm clock. no shampoo or cond. no amendities at all.
Everything that I did was near by.
Free parking, huge beds and TV, not far from the center, cheap price. Bathroom very clean and discretion. Dust outside of one room, in the common hallway.
Overall the motel is excellent! My kids wasn't able to use their laptop no router working.
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
Very clean, excellent location..friendly staff...
The hotel location (near the Mercado in Downtown San Antonio) and the reasonable room rates were good features. Houskeeping service knocked while we were still in room (10:00am), but did not return to make up room. Not discovered until we returned to room at 10:00pm.
clean. convenient location.
Good location Staff was not informed properly about the guests kind of rude if you want to stay another day
When it was time to check in the rooms weren't even ready. When I finally was able to go into my room, the room was filthy! The beds weren't even changed or made.... The staff was not professional. Except for the manager.
easy to find breakfast is too simple
shower head in 143 needs to be replaced, water shot everywhere.
The proximity to Lackland Air Force Base was within reason. The Inn itself required extensive maintenance to include new mattresses and properly working vending machines.
Pool was great. Staff friendly Room not serviced daily. AC not working properly. Bed Spreads stained dirty looking. Tub dirty
The location was perfect, as we were there for my daughters BMT graduation. There is Dennys in the parking lot so that was convenient. My husband checked in two days before me and our family. I went to the office to request a key since my husband was not there at that time. The owner was discussing a billing problem with another customer. Another staff member was standing there with her arms crossed and not acknowledging me or other customers in the room. Finally I asked if I could get a key quickly so I could take the family to the room. She asked for the room number, rolled her eyes at me, and made the key. No ID, NOTHING! So BEWARE if you are traveling alone. Anyone could get a key to your room and gain access to your belongings, or worse. I spilled some water on the linoleum floor and used a washcloth to dry it, and the washcloth was black with a clean streak left on the floor. The fridge in the room was filthy. The phone did not work so I had to track down the phone number to the hotel on my cell to call the office to get more towels (they knew we had three people registered to the room but gave us 1 towel). Then after making me a key, that canceled access to my husbands key since they replaced the key rather than duplicating the key. Really a mess for what I paid. I was not expecting much for this price, but I have stayed in better campgrounds than this.
The breadfast was poor.
The breakfast area needed to be bigger.
ac really good was cool and nice
Quick check in, internet Front desk staff was never there when I called. Rooms old and dirty bathroom had mold in the tub grout, hair on floor, and mattress were non supportive. All but the front office ice machines were broke and even that one barely gave you half a bucket before it quit on you. Frig in the room was not working had to go to front desk and ask them to look at it, they got it fixed. I asked a question of one of the staff and all she could say was good morning. There was no one else to ask my question.
It was cheap Extremely dirty. Roaches. Chipped paint. Stained towels an sheets an bathroom. Ac smelled like someone peed. Ugh Just disgusting. Management was rude. Will not be going back.
Suite was spacious with 2 doubles beds, bathroom, walk in closet, living room and kitchen When we first arrived, the staff told us to wait about 10 minutes so they could do shift change. Checked back 10 minutes later, and was told to wait again 10 more minutes by a security guard behind the locked office door. Left and came back because no thanks. Checked into the room later, and found 2 bugs in 15 minutes. Bedding was dirty.
It looked nice on the outside. The first room we where shown was terrible. The door looked like someone tried to break in and was damaged. The bathroom was in horrible shape so we asked to switch rooms. The second room wasn't any better. There wasn't a light bulb in the lamp, the beg had cig holes, and my friend found a cockroach in the bathroom. We wanted to leave, but we got charged any way for one night stay because we took to long looking at the room. None of it looked like the pictures shown.. terrible and glad we left.
I honestly had stayes there one other time and while it wasn't the best, it wasn't the worst...... This place was absolutely awful. The room had a smell of mold and was filthy. The curtains were literally falling off the cabinets were missing the refrigerator did not work and has standing water in it as well as the freezer and there literally roaches crawling everywhere down the walls and on the couch and b3ds. The bathroom was dirty and the toilet did not work properly. I wouldn't reconend this place to my worst enemy.
This was the worst experience at a motel I have ever had. The grounds are overrun but stray cats, but that is the least of my complaints. The first room I was offered reeked of cigarette smoke, the curtain rods were broken, the lights did not work, and two full size bed were crammed into a room that left literally no room for movement. When I requested another room it was slightly leas bad. There was enough room to walk, a bed in what we will call the living room, and one other in the next room, no smell. we agreed to the room only because they refused to give us a refund. We get in the room, ask for more towels (there were only 2 very small towels in the room) and cups (there was one Styrofoam in the bathroom) and after much pleading/debating with the front desk they finally gave it. We try to settle in the TV does not work, the frame on the first bed seems to be broken, the bathroom has a faint smell, the water pressure is awful and the water is Luke warm at best. Here is the real kicker... WE GO LOCKED IN OUR ROOM!!! THE DOORKNOB LITERALLY FELL OFF THE DOOR! If it weren't for my boyfriend being a macgyver who knows how we would have gotten out. I would never go back.
Terrible, don't choose this hotel if u you can help it
everything was good
Very basic facilities that are worth the $38 a night. They even have WIFI for that. I am glad I had this option and I was comfortable. It was a suite with a gas stove (that didn't work), a full size fridge (the freezer was totally full of ice/frost), and it was rough around the edges. Since I did not cook or use the fridge these did not effect me.
Heater worked Door would not work took 5x to get it open then when I when in there was blood on the floor the room stinks like vomit they did not move me and I had to stay for 2 days worst hotel ever
Staff was extremely friendly and helpful,, location of the hotel is a plus.Breakfast was decent, price was affordable...but you pay for what you get.. Dirty rooms, air conditioner not working properly, very noisy atmosphere, room smelled, NOT planning to stay there again, the entire place made us uneasy...
The only thing we liked was the location, nothing else. We walked into our room which smelled musty and like mold, there were stains on the carpeting, on the furniture and on the bed there was an old stain and a newer crusty white stain on the bedspread. Carpet was also torn in places, mildew at base of toilet. When we went to tell the front desk we couldn't stay in that room, they just took the key, said ok and walked away!
Conceince6 and comfort
I spoke with two different women at the front counter at two seperate times. The first was very short with me and a bit rude, the second was friendly and extremely helpful. Asked to move to a smoking room which was my original reservation but none available at check in and we were put into a filthy room with mold in the bathroom. They had no other rooms available so I was told I would get a discount for the inconvenience. Of course that didn't happen. Also the free breakfast was offered from 6-9am. They do not refill the hot entrees so when I went at 730 everything was gone.
The breakfast was great! Best one I have come across so far! Good selection! The room was disgusting they should make every hotel shampoo carpets at least once a month! The beds were clean and the room was picked up but the bathroom needed a deep clean the sink was clogged so it kept backing up! They need to either clean the coffee machine(descale) or replace them!
The front desk was courteous, helpful and friendly. Would prefer more aesthetic lighting in the rooms.
Very nice hotel for the money. Love that it was near resturants, stores and highway. Nothing
All around decent price decent and clean rooms
The cleanliness was very poor. The shower walls were dirty and the microwave still had food in it. Also hi-touch surfaces need to be cleaned. You should have a quality control program in place for cleanliness.