Hoteller i San Antonio i nærheden af Inner West Side

The shuttle drivers The hotel smells bad The food is horrible

Rooms weren't ready

The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy. The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas

They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee. The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.

Thankfully, the pillows were plentiful and comfortable. Excellent for curling up with while writhing in pain and sickness from the food poisoning conveniently obtained from the cafe downstairs. The staff was kind and sympathetic, but we never received the promised call from the GM. Well, the food poisoning, obviously. The guy who was clueless running the "bistro" must have been a fill in. Clearly not trained in food safety.

THE WRONG DATES WERE BOOKED AND I DIDN'T NOTICE UNTIL , THE CARD WAS CHARGED , AND THERE WAS NO ONE WILLING TO REFUND MY CARD , THIS WILL BE THE LAST TIME I USE KAYAK FOR BOOKING. I DIDN'T STAY AT THE HOTEL SO I CANNOT ANSWER THE QUESTIONS ABOVE , AND I STILL HAD TO PAY FOR IT !!! UNACCEPTABLE

I liked the modern look of the rooms, the furniture. It's in a quiet area. Location is good. It is neat and clean. I paid for a king sized bed along with a sofa bed and there was only the king sized bed. I then requested a room with 2 beds and was denied. I was in a room on the second floor right next to a door leading outside to the parking lot and it was purposely left open well beyond 10pm which I felt uncomfortable with. I requested late check out the day I checked in for the following day and was denied the late check out the very next day. Our iron was also not working. Overall, not a good experience and I will never return to this hotel.

Breakfast Billing issues

La ubicacion, instalaciones y limpieza Los tres primeros dias no hubo wii fii. No hay desayuno.

The pool First room shower was broken asked to be moved and second room had no frig or microwave as shown online was told their in process getting more. Both showers had hair in them not clean.

Good location. Clean. My only complain was there was no breakfast not even a continental breakfast. There were a few mornings that there were Danishes in the lobby with instant coffee packages. But the rooms were nice and clean. They have a mini fridge and microwave just grab some stuff at Walmart. No breakfast.

Everything but... The lack of established quiet hours… Had to go to sleep with my headphones on because the place was a zoo at 11:00 on a Wednesday night.

The only thing I liked about this place was that the staff was very nice. The place was dirty, the whole building smelled like smoke, the TV was from the 90s with bad reception, and so on. I do not recommend this place.

You get what u pay for The whole hotel smells like cigarette even the room that are non smoking

Bathroom had mold. Chalking needed around tub and tile. Bed sheets had cigarette burns in a non smoking room. Pillows need to be replaced all were soiled and stain from drool. Wall plates were missing from electrical outlets. Bathroom door stained which looked like blood. Room 130

Cheapest hotel Theyvdontbclean. I got pimple on my face. My dad got swellow on his ear from pillow. They probably not clean pillow case, it's lil dirty. Tub was so dirty and I have to clean it up the tub before I let my son to take a bath. Toilet isn't great. Its a bit long to flush the toilet.

The staff was very helpful and nice. The location was perfect and everything was easy to find from there. It was old and not clean at all. The couch had nasty big stains on it and they were all over the place. The air conditioning unit had not been cleaned and made the room smell gross. There was no dressiers for your folded clothes, did they expect me to hang my panties and socks? The table and chiars were on there last life and felt like they were going to break any second... So many things were wrong in this room that I don't have enough time to list everything.

Mold in the toilet Disgusting bathrooms

The coffee is good Stuff are not friendly at all When you ask them something "especially the skinny guy with glasses" you feel it's all your fault and you don't have the right to ask and you feel like they are paying for your staying. Ex; me: can we get one more pillow? They say; why? What room? Show me your key. And they follow you to your room. Ex; do you have breakfast?. They said: What!! It's only Coffee. And he looked at me like he's mad of my question, I almost said sorry to ask. Some of the rooms door have gaps between the doors and the walls. You don't need to open the doors, you could just see from those gaps. The pillows are the worst pillows ever. If you are staying there for long, take your own pillows.