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Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Everything, especially the breakfAST.
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
Good location, incredibly comfy beds, if a little small. Very expensive for what you got and very noisy air conditioning!
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
the pool was lovely and the location of the hotel was great. The staff were friendly and helpful. The rooms were a little on the small side.
Excellent location near the Plaza and other Santa Fe sites. Definite feel of Santa Fe within the hotel and the room. Great patio for drinks and dinner. Concierge made dinner reservations and was prompt with confimations.
location of resort, general atmosphere and very good service from conceirge and engineering the closet in the bathroom arrangement was not convenient for getting to clothes.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
The people (hotel employees)! No complaints.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Walk to Plaza and all the shops and restaurants....
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
Pueblo Bonito is a gem. Each room is individually beautiful, the buildings are original adobe dating back to to the 1880s. The free breakfast spread includes handmade tamales and family recipe green chile stew. Artifacts and trinkets all over the property, as well as a rich history. Have a conversation with Strelsa if she's around; what an amazing human. One note: the beds are not terribly comfortable, and if you stay in the winter, beware it may be very cold, even indoors. The in-room kiva fireplace helps, but bring layers and warm socks regardless!
Staff was very helpful and friendly. We left something behind and they mailed it back to us immediately. Rooms are part of historic building. Great feeling of old Santa Fe. Breakfast very good with tamales and green chili stew.
Had to walk down the hall to use the bathroom.
The breakfast room was so sweet and the breakfast was delicous. Loved the fireplace in the room! Nothing
I liked the attention to detail, the fresh flowers, character of the rooms, the coziness, the breakfast and outdoor seating area. Really loved being a short walk from the plaza and free parking. The lights from the parking lot next door were very unfortunate and took away from the romantic outside patio area. However friendly, clean and comfortable, this hotel was very pricey for us.
Lovely ambience. Fantastic, healthy breakfasts. Within walking distance of the plaza. nope
The hotel and rooms are lovely. The staff is friendly and helpful. The included breakfasts are fantastic, best hotel breakfasts. It is weird that there are no TVs in the rooms. I'd prefer to choose NOT to turn on a TV than to NOT have the choice. Also my king bed was 2 twins held together with a pad down the middle. Extremely uncomfortable --they moved me to a queen. Much better!
For a larger B&B, the homey comfort was still there, with plenty of quiet comfort, and excellent breakfast, PLUS a great knowledge of Santa Fe.
The owner was great! Very informative/helpful, and truly cares about your experience there. Quaint & quiet space & location, yet so close to downtown. We will be back :-) Being slightly picky here... We upgraded to a room with a fireplace, thinking it would be a larger space. It was 'slightly' cramped but, still very good value.
Location and staff were great. Sue the owner was genuinely very friendly. Very good all-around experience. No
Great staff, location and feel to the B&B. Breakfast was above average in quality and amount. Temperature control was a challenge in the room.
Good food and good location. Staff is very nice. None
Garrett's Desert Inn is not a hotel in which you spend most of your time lounging in the rooms, contemplating your trip. The rooms are small, with small bathrooms, few windows, and crt TVs. But, the key feature of the Desert Inn is that it's a one-minute walk from the main downtown area of Santa Fe! The rest of the hotels near this area run $300+, which is ridiculous, since you should be sleeping in your hotel, then immediately leaving and walking around beautiful downtown Santa Fe. And that's exactly what Garrett's provides: Their beds are clean, soft, and comfortable. Get a good night's sleep, then spend the day exploring!
Wonderful location, right by downtown. Easy walk to downtown and tourism sites. Lots of parking (although they charge extra to park). Friendly staff. Room was a bit old-fashioned but clean. When you add in the $8/day parking charge and the fact that they don't serve breakfast, it's not quite the deal it may seem at first. Also, the room was quite light at night--there were only blinds, which didn't keep out the lights from the parking area.
Location about 3 blocks off the plaza. Nice room, large with fridge and micro. Good beds. Only negative was the desk clerk mis-coded the room keys and had to go back and get them re-done.
location, green chile cheeseburger poor wifi, dirty linens, horrible beds, TV from 1992, beat up rooms, stained floors and walls, paper thin walls. not worth the money at all.