I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
Great location Room not as described or pictured at all, Huge disappointment. Also first room they checked us into had someone's drinks on the desk along with other items. Also when checking in, the manager said "Oh, you booked third party". Why should that matter? Made me fell like a low class guest. Then finally after being checked in to 2 other rooms, the third room was satisfactory. Also the pool and spa is not very good. Have had much much better at a Holiday Inn Express for hot tub, pool, and fitness equipment.
Very tourist oriented. No an elegant place, but comfortable.
Staff was friendly and helpful, facility was in great shape. our room was unique with original art and colorful furnishings. The lobby area is large and comfortable and well used.
The hotel is beautifully appointed with southwestern antiques and details. Staff was helpful and friendly. Central location and easy parking.
The bathroom was unique and the setting of the hotel was perfect. Great for spending time and walking around Santa Fe. My view was of a parking lot.
The building is wonderful, a pueblo style exterior with an art-filled interior. The staff was gracious and accommodating. We loved the folk art touches scattered throughout the public places and rooms. You could hear the Basilica bells pealing and walk to the place to mingle with the tourists. The La Fonda is a fine, venerable institution. Santa Fe has an extraordinary architectural homogeneity (in a good sense). The must have very strict zoning rules for the historical district. That being said, it all seemed a bit artificial, without the sights and sounds of real town. Not far out, there are miserable reservations with dirt-poor housing and a feeling of desolation. That is not La Fonda's fault, of course, but it is a bit shocking.
The comfortable beds, beautiful decor, very friendly staff and good location.
My husband and I found La Fonda a very comfortable and beautiful place to stay. The central dining room, where we often had breakfast and dinner, is a beautiful setting, with courteous staff, and excellent cuisine.
Year-in and year-out the LaFonda always sets the standard for my Santa Fe visits. Yes there are many great hotels in this wonderful town but for class, comfort, quality dining and loation you cannot beat this historic Inn.
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
Bed so relaxing. Nidah spa was very nice. I really pampered myself.
Excellent for large groups or tours.
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
Great public spaces Windows in room were a little janky
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
Walk to Plaza and all the shops and restaurants....
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Everything, especially the breakfAST.
Location is great. Only reason I stayed there was because of the parking area. Had I not had a large vehicle, I wouldve gone else where. In fact I was going to stay across the street at El Dorado but couldnt fit my car. Insidef elt and looked like a casino in Las Vegas.
From the smiling face at the desk, and the attentive staff, this was a memorable stay the entire time. As a place to stay that was convenient to the historic plaza and all of its attractions, this was an excellent choice of places to stay
The proximity to shopping and great restaurants was perfect. The ambiance, customer service and room all exceeded our expectations. When we had trouble with the ac, someone was up to fix it within the hour and everyone was so helpful, from the parking attendant to the front desk and concierge. The daily offering of cider and cookies in the lobby was such a nice touch, too!
Excellent stay at Hilton Santa Fe Historic Plaza. Great service, clean and amazing decor. Loved the pillows!
Great experience from the front desk to the room. Perry was exceptional as our concierge and treated our Mother on her 80th with a split of champagne and strawberries that made her special day. First floor rooms have no cell phone service due to the solid construction of the hotel.
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
I really loved the spa-like feel of the place and proximity to the plaza, all the shopping, restaurants, museums, and community activities. The decor - especially the lounge and the pool area have a resort atmosphere and you do feel like you are treating yourself. I have stayed at other spa resorts. I don't think the Loretto should call itself a "spa" in the title since it doesn't have any sauna, steam room, or similar facilities. When I stay at a spa, I am really looking for those types of facilities. Also, although they were "nice," I didn't feel staff was really game for checking in with guests about their needs. For example, at the pool, there were several groups of guests the day I was enjoying the pool which also happened to be on the weekend of a big fiesta. Guests (including myself) had to go inside to ask for food/bev service and towels were at your own service. If this hotel really wants to be considered a destination for spa travelers, guests shouldn't have to walk into the lounge area in their swimming attire to ask for food/bev service (yes, there is a phone at the pool a guest can use to call the bar for service but it's just as easy at that point to walk 2 more steps into the bar). Food/Bev management, please schedule an extra waitstaff to attend to pool guests on weekends. Thanks! once I did touch base with the bartender, she was very sweet and attentive! oh and also, please offer guests water while they are at the pool especially since many travelers aren't used to the elevation. I enjoyed my stay, thank you.
Location Paid upgrade price for fireplace. Fireplace turned out to be a cut out in wall with one candle ! What a rip off ... Small room they tried to look bigger by full length mirror on wall. Shared balcony with another room...
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
Location Had to pay $20 to park (didn't know that until we got there) Minimal front staff - not there in evening or morning Blinds did not fit window so not very private Would not stay there again
Incredibly friendly staff. Outstanding location. great price point. Clean, cool, funky rooms. We had a major airline snafu and had to return for an extra night and they couldn't have been more accommodating. Just a great place. Room was on the cramped side...but we are a family of 5 so were using all of the sleeping space (the master bed area and the pullout couch (actually much more comfortable then that...it's a bed under a day bed, can't recall the name for this) so not entirely representative.
Great price. Great location $20 Extra for parking. Most paid since SF.
Great little hotel.we booked it for the price..it was such an unexpected surprise.Sam who was working the front desk all weekend was so helpful..
The Luxx has an excellent location, tucked away near the Santa Fe Plaza and the Palace of the Governors. Rooms are clean, quiet, and well furnished. Staff are friendly and helpful.
I found the Luxx to be a charming little place. It's off the main drag, which is nice, and it has some great amenities. It's definitely a bargain - if you don't like staying in bland, cookie-cutter chain hotels but still expect a good experience, the Luxx is a great venue. The rooms definitely feel as though they're all unique - and they likely are. Bold colors on the walls, wild patterns on floor, brightly-colored tile headboards, and some requisite mission-style wood pieces to tie it all together. It is different and welcoming. To me, it feels like home. Love that they use key codes instead of key cards - no chance of getting locked out that way. My room had two doors - one for interior access to the hotel and a back door exiting into an outdoor lounge with hot tub access. Not sure if all of the rooms have this setup, but being able to come and go without actually going through the interior of the hotel added to the privacy - I liked this very much. The hotel definitely seems to cater to a crowd that are likely affluent, not travelling with children, and who like something different. I didn't see any evidence of children anywhere and I was easily the youngest person I saw there as well (I'm in my mid 20's). I had no disturbances from other guests during my stay, either. It's a nice scene. Slept great, got to my meeting on time and rested. Great staff all-around. Love this place. Will return as business brings me back to Santa Fe. The parking situation is not ideal, but that's the trade off for the location. I opted to pay for secured parking the the gated parking garage next door instead of feeding parking meters/chancing a ticket. The rate for this is a bit steep ($20) but I found it worth it to avoid being towed, getting dented, or having to get snow off the car. I found all of the parking options to be sub-par even for my very small car. It shouldn't be a surprise in Sante Fe, but if you're driving something big and haven't been before, you'll find the parking a squeeze for an SUV.
Fun small labyrinth just next to the city center. Nobody at reception 5pm... just a phone number and a annoyed man on the phone... got a feeling that sorry for disturbing
We thought that everyone including the patrons were very friendly. The location was great for getting to every place in the Santa Fe area. My husband thought that the bed was too high but otherwise, the room was great.