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Across the street from the Space Needle. Room was well designed, spacious and clean. Staff was very friendly. We love to walk around Seattle and this was a perfect location. Breakfast and WIFI were included. Breakfast was fair to good compared to most hotel breakfasts, however the coffee dispensers we're insufficient to keep up with demand - this was a consistent problem on each of the three days that I stayed.
Fantastic location near Space Needle. I arrived at 11pm to find out that they overbooked. Despite being a loyal Platinum member with Hyatt, they sent me to another, far inferior location several miles away. The only logic they provided was that it was cruise season. I'm never staying here again.
Location location location. This hotel is right next to the space needle and within walking distance to downtown. Breakfast was very good, only had to wait a few minutes for a made to order omelet and the rest of the spread was also very good. Room was very nice and ample seating for several visiting friends on sofa. Rooftop deck was the perfect place to enjoy a few beers right under the space needle at night. Rooftop deck closed at 10, could be later. No other complaints, this hotel is definitely my go-to from now on when I visit Seattle.
Room was larger than I expected and had a small kitchen area that I used to make myself tea. Free breakfast was pretty solid too. It was a little confusing at first but I love the energy efficiency that results from connecting the keycard to the power system. The air conditioning system created a strong draft over the bed. I had to turn it off to get to sleep. Also the water tasted off in some way and the pillows weren't super comfortable.
Light rail to center, beautifully on the lake Union. Good breakfast. Fairly expansive. Large rooms, may accommodate up to 4 adults and 2 children. Parking.
Love it here, been going for years! Great shuttle to games.
the tub the brakfast was good quite and no smoking they dont leave plastic bag on the trash, they always give us the corner room the second time afound the major one is thebed is very shitty we dont sleep good at all ehich we are looking for
good location, nice breakfast, room was clean and comfortable The 3:00pm check-in time
as well as the reasonably priced hotel "store" convenience items
We are elderly and received special attention. Very accomadating staff. Specially enjoyed your good breakfast, and it's variety. Our room was nice. We especially liked the separation of toilet and shower from the sink with its large counter top. When in Seattle we will stay there again. Bath tub with shower. Why not have a walk in shower. So convenient and fewer accidents, I'm sure.
Staff were great, very accomodating, great breakfast. Conveniently located. Great price. Noise outside the window, some construction was going on.
clean, good breakfast buffet close to downtown nothing
Everything worked well. The staff was helpful and nice. Easy to drive in, park, and leave. Free Parking! Nice breakfast area. It has a classic hotel/motel feel, which is ok, but I wanting a more modern feel.
The hotel was nice and the staff were super friendly. It was clean and convenient to the bus and has a courtesy shuttle. Certain rooms, and the lounge and breakfast area have good views of Lake Union. There was also a parking garage, pool, hot tub, business facilities, and fitness area. It worked well for what we were looking for and seemed popular with various business people who were staying there. The bed was super uncomfortable and the room was hot even with the controls on the heating and cooling unit set to cool everything down. This led to both of us tossing and turning and barely sleeping all night. Also we could hear all the doors in our hallway opening and closing. So if sleeping with a certain level of comfort is super important to you and noise wakes you easily, you might want to choose another hotel.
Complimentary breakfast was wonderful, make own waffles, hot eggs sausages, ceareals, coffees, juices, buffet style. Cleaning staff was quiet and polite, did great job. Front desk very responsive and extra polite. Fixed our stove top where knob was broken off in one day. Heat settings were comfortable. Well equipped gym with modern machines and very clesn. Beautiful architecture. Excellent handicap accessibility. Lovely waterfall in lobby. Televisions everywhere and large business center. Good free wifi. Nice little store for neccessities, snacks around the clock. Safe feeling neighborhood. Near a park by marina, close to museums. Good transport to are attractions. Easy check-in and departure without hassles. Beds were best comfort of any hotel visited. Great concierge services. The pool was too chlorinated, not heated. Spa hot tub not open at all. Far too many dogs everywhere, although none were barky. Rooms are suoer ckeaned before you arrive if you request it, but ours got switched when we artived, so no clue if that was done on our room. Allergens are found in the air and I had symptoms the entire time. Woukd not return. To their credit, the dog owners kept the dog on leashes. No fights ensued. No foul animal odors in common spaces. Great location for families who love their pets. Just not for me.
The view was amazing. Staff was very nice and helpful. Great free breakfast No restaurant on site and bar was just beer and wine
The staff were very friendly and helpful. Parking was too expensive.
$27/day parking charge was ludicrous.
Nice modern decor in lobby area. Hallways to rooms have been updated, nice new decor, carpet. Beautiful Internet!! Close to Streetcar that drops right into downtown Seattle shopping district / Westlake Mall and Pacific Place Shopping Centers. Our room had a nice (partial) view of Lake Union which is lovely on a sunny day! More than dismal when it's rainy tho... Comfortable pillows/bed Pool and a hot tub - complete with towels! Bike rentals station near the boat area to rent bikes and go for a spin around Lake Union or through downtown. Walking / Biking / Streetcar distance to Seattle Center Friendly staff Further from Seattle Center/ downtown waterfront / Pike Street Market than I had realized. Any savings received on the room were quickly eaten up by additional hotel fees, cab fares and public transportation costs. Lots of construction / road construction in this area, difficult confusing to get to the hotel - looks like a bunch of incomplete construction / work zones around side of hotel. No shuttle options from / to airport or train to this location. Workout facility = cardio and dumbells only. no weight machines Room Keys quite inconveniently deactivated themselves for no apparent reason. Difficult getting cab from this hotel to any other locations in city - front desk called told me "several cabs already in the area and less than 10 minute wait". None stopped!!! Empty cabs drove by... still no. Waited OVER 1/2 hour, eventually one came that was dropping guests off at the hotel but I had to flag him before he drove off, he wasn't going to pick us up either! Clearly this hotel is not a priority for the cab companies & getting to my destination timely clearly not a concern for the staff. Asked specifically for another plastic liner for the ice bucket (needed to put ice in it to ice an injury) I explained this but Instead I received a plastic bag he thought was better for that purpose - one which was for the laundry service and had holes in the bottom of it! Yay a leaking ice pack and wet pajamas! Tap water tastes like chlorine pool water. $3.50 for the bottled water in the room & kids don't read the fine print! Sit down Bistro Food options or convenience store pantry options only, main restaurant advertised yet closed or unavailable. Bistro is EXPENSIVE ($4.00 for a small pastry) NO other breakfast options nearby $6.00 dry ham sandwich, no condiments avail. desk agent went to check Bistro kitchen but then refused to give me mustard or mayo - told me none avail. ?!? Overall, for $200.00+ per night, I shouldn't have to spend so much of my time communicating with the staff here - guest needs should have been anticipated (not having to ask for a cab multiple times, being able to turn the TV on and have it work properly without having to try to figure it out then making a phone call, having the room keys work when you leave and want to re-enter your room! having mustard / mayo condiments available when people buy the sandwiches from your pantry, having lids for the Starbucks cups / vending machine coffee, etc...) Not unpleasant per se - just for that price, I shouldn't be required to participate in training your hotel staff on "how to do their jobs properly" - Suggestion: a prix fixe "buffet" style breakfast / self serve waffle iron/ toaster/ in addition to for people short on time but still want to eat and no time for restaurant service. This option is a huge plus and deciding factor in determining whether a hotel receives my future loyalty... even if it's not free or include with the room!!
The staff was excellent in my opinion. Very helpful. Very friendly. I stayed four nights. My room was clean and spacious for just me. The location of the hotel is across the street from Lake Union Park and all of its amenities (including a few nice restaurants), close to the trolley, and within walking distance of downtown shops. The restaurant staff was also very nice. I ordered a breakfast to go the day I left for the airport, and the young lady working behind the restaurant counter brought my boxed breakfast to me as I waited at the front desk. Very nice. Nothing was that bad. I missed a dry cleaning pick-up one morning, but I think that was my fault. No complimentary bottled water in the room. While the staff was great, they could've been a bit more knowledgeable of the surrounding neighborhood. I find everyone today seems to rely on quick Internet searches (which I can perform) as opposed to actually knowing the neighborhood. In general, though, every staff person with whom I dealt smiled, was courteous, and was helpful.
I liked the view, the customer service in the front desk. Easy to get around for the location of the hotel with near by stores. Hotel was very clean. Unaware of the 27 dollar parking fee. Would appreciate if they told us ahead of time about the fee, which wasn't a problem, but wasn't expecting the surprise because it wasn't stated when I booked my reservation online.
I liked everything about the facilities and staff. Helpful and nice. The location could have more nearby restaurants. But that's very minor.
Fairly close to bus stops that will take you to UW or downtown. Rooms are well kept and decent size. Parking is $30 a night. A public lot just around Lake Union on Fairview is $22 for 48 hours. The hotel menu is obviously overpriced, but World Sports Grille on Westlake and 9th has decent food for takeout.
Location was across the street from beautiful Lake Union Park. About 1.5 mile one-way walk to Seattle Center. About 1.5 mile one-way walk in other directon from Chipotle and a Whole Foods. Cost
The hotel is very centrally located. The staff was very knowledgeable and helpful in providing directions to various destinations. Good fitness center. We would definitly stay there again. No coffee available in the lobby and no swimming pool.
Location, clean rooms, very comfortable beds and pillows
Cheaper parking Not easy walking area, near a major highway. Have to walk a few blocks to get away from highway to get towards downtown. Not a lot of restaurants in the near vacinity. Did not feel like a heat area, too congested in that area
Comfortable bed, Good sized room, microwave in room. Very clean. One lift was out of order and wasn't repaired for 2 days. The management were a bit arrogant in not putting a notice on the disabled lift. There were no apologies to the guests. My credit card had been charged and I wanted to pay cash. I had to hunt for city maps and tour brochures. It would be helpful if they were in an obvious place in the main foyer. It was a little far from the centre of town.
The hotel is well located for the city centre and the space needle and has a nice bar / restaurant attached. The room was large, well equipted, clean and comfortable. The staff were also very helpful and I would recommend staying here.
The hotel was very comfortable and the rooms were spacious with all the eminities, such as refridgerator and hair dryer. The staff was very helpful and full filled all our needs from printing out walking instructions to getting us cars to take us to places.
It is close to seattle center (5 min walk). It is quite far from seattle downtown. You have to take the public transportation. Not that much restaurants in the neigbourhood
it was very comfort for us and close to the Space Needle. nothing in particular . It`s a bit far from down town , 15 to 20 minutes walk .
Close to peoplease I know. Front desk staff very helpful and professional in person. Sketchy area after dark. We left a cherished item in the room and the staff was not helpful at all.
The Staff were friendly and helpful. No Air conditioning in the lobby or hallways. My request for a room configuration of 2 double beds was ignored. Not sure if this was the hotel or booking.com
Reception staff very helpful and informative Hotel facilities very good for the cost elevators were a bit on the slow side if i am being pickey but other than that everything at the hotel was very good
Reasonably close to downtown and the space needle. The restaurant was okay, though breakfast was too expensive. Staff were very professional. Doesn't include free breakfast, even though the Holiday Inn Express that's right behind it does. Bedsheets don't fully cover the queen beds. Free Wi-Fi was so slow as to be worthless (100kB/s).
Hot breakfast Bathroom amenities Smell of room Overall hotel condition was poor
price bathroom needs some repairs/maitenance
The quality of the TV was excellent! Also, the selection of cable channels were excellent! Extremely disappointed that it was not until I arrived that I found out I would be charged over $16 a night to park my rental car in the lot. I thought I should have been told about this additional charge when I booked the room.
The breakfast was excellent, the beds were very comfortable, and location was great.
close to space needle, friendly staff, lobby and elevators renovated extra charge for parking, overcrowded breakfast room, always low on coffee, hot tub barely warm in August, floors looks old and dirty
It was good location. Employees were chill. Good service overall. Don't charge for parking
Great location, walk to the Space Needle, Pike's Market, downtown shopping. Bedding was soft and bed was comfy, towels soft as well. All inclusive breakfast had all the basics covered, and was plentiful. Carpets were stained in the hallways, and our room. While clean, our room smelled musty, and there were spots (mold?) behind the headboards and throughout the bathroom. Bathroom could stand a refresh.
Good location, we got a really good price, comfy bed, very decent breakfast, hotel is old but clean, staff were friendly and helpful #1 thing: we paid for parking both nights but on the second night there were no spots available when we came back. Fortunately it was Saturday night so parking on the street was free overnight and the next day, and they refunded the parking fee. Could use new carpet in the halls, kind of a strange smell, low water pressure in shower, single pane windows get lots of condensation and drip.
The staff was welcoming, informative and just friendly! I enjoyed the free breakfast and thought the rooms were clean and comfortable. Quiet at night and in the heart of everything Seattle. They greeted me and politely verified my status as having a room each time I entered - I felt very safe and confident that anyone I encountered in the hall was another paying guest. (Seattle is known for its homeless population.) The fitness facility also had nice equipment. The TV picture went out regularly, the fixture in the sink was slightly damaged, and the hot water in the shower went ice cold if a neighbor showered or used their bathroom. The room had a refrigerator, but no microwave. I assure you, however, the attentiveness of the staff more than made up for any deficiencies in the facilities!
Close to a lot of attractions. Price good for Seattle. Breakfast was pretty good. Bed wasn't great. Not the nicest hotel. Basically a place to sleep.
We loved the breakfast, l think it was very complete: waffles, eggs, sausage, cereals, breads, fruit, juices, cheese, yogurt, pastries, etc. They also have complementary coffee and tea 24hr at reception, the rooms are clean, they have a keurig with k cups which is great, small fridge. Location is great. It was a bit outdated, needs renovations, the ceiling noises were horrible, l could hear people walking, not so much for the walls, the windows are also thin, the bathroom has a shower not a tub, wall paper is old and gross, But it was the cheapest and l think it was worth it.
Very noisy place, poor internet system in lobby Helpful staff and good breakfact
Guest services where nice and helpful. Always greeted us with a smile. Breakfast was great! The staff was on top of things. Room was clean and spacious. Close to the space needle, EMP museum and Chillouly Slow elevator. A .10 mile walk to some restaurants. Really minor things. We had a great stay overall.
The staff was friendly , the location was awesome. They charged me twice for my room and had issues refunding my money , I probably won't be back because it was such a problem that didn't get solved in a timely manner.
Clean and friendly staff Need more guest laundry facilities
The location of the hotel is great. Great facilities (indoor pool, exercise room), breakfast is included and friendly staff. Parking can be hard to get in the garage when other patrons occupy two parking spots by not properly parking in a spot.
Nothing Small room
God central beliggenhed lige i centrum af Seattle. Mange faciliteter med f.eks. stor indendørs swimmingpool og spa. Stor morgenmadsbuffet Der er alt for meget støj fra gaden. Vinduer skal gøres lydtætte.
Fint til prisen - gåafstand til downtown, waterfront, seværdigheder Lydisolerende ruder ud mod vejen
Beliggenhed er det eneste positive der kan siges om dette hotel. Våde håndklæder blev foldet sammen og hængt op. Brugte glas og kopper blev ikke erstattet. Der blev ikke fyldt op med kaffe på værelset. Morgenmad under lavmål. Rengøring ablsolut ringe. Ikke internet på værelset (er dagens standard).