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Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
€35 for a toasted sandwich in the bar at night......
Customer Service, room was awesome
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
service and staff and location
Good Location, Excellence Service and value of money.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
The morning buffet, the wine store, staff and the room. Location was excellent.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
Excellent location, great views, luxurious property, and very helpful staff.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
the service is outstanding the hotel is a bit dated
Rent og pænt, god morgenbuffet Dårlig seng (hård,ujævn). TV hang for langt fra sengen til at se kunne se TV ordentligt
Hotellet er beliggende tæt på banegården. Pænt badeværelse Et yderst ringe hotel, der under ingen omstændigheder modsvarer prisen. Jeg overnatter ca. 1 til 2 dage om ugen i Tyskland, men dette hotel slår alt. Værelserne er yderst små og trænger til en gevaldig renovering. Personalet var yderst snuttet, tangerende til de ubehagelige. Jeg fik anvist et lille enkeltværelse, fik det mod tillæg byttet til et dobbeltværelse, som ikke var meget større. Klasifiseringen af dette hotel må være fra * til ** stjerner, ikke mere
Værelset var rigtig godt.
Staff and room
the staff was super friendly and the hotel was beautiful
The location of the Hotel is excellent, if one wants to visit the Christmas Market. Also, being very close to the transit system, allows one to visit the Mercedes and Porsche Museums. Another plus is that the Hotel restaurant has excellent food and the front desk staff are very helpful. Room was clean and bright No elevator.
Extremely friendly and helpful service. Excellent breakfast. Convenient location.
I am so glad and luckyI have booked this hotel for one night, but I stayed two, enjoyed staying in this Hotel more then any other during my 15 day trip through Europe. Wonderfull, really nice and polite staff in reception and restaurant. After my stay I forgot couple of jewelery items and all of them has been sent to my home within next 15 days. Thanks Garri Tchakirian.
Appreciated friendliness of staff with helpful directions and very nicely decorated room. Restaurant closed on Sunday and Monday evenings.
traditional design Rooms were too hot you could not open window as traffic was very noisey,no tea or coffee facilty in room, hotel resturant was closed most of stay
The staff was fantastic. Their restaurant is excellent. No elevator, and parking is limited
They were very helpful when we wanted to know what to see in te city and how to best get there. Their restaurant was not open the 2 days we were there and others had commented that it was an amazing restaurant for local German food.
Excellent service, attention to detail and good soundproofing to the rooms.
Internet service in the hotel room.
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Service for Breafast very unfriendly
The room was excellent, the bed very comfortable, toilets and shower also top quality. TV was also very nice :-) W-LAN was not stable enough, I had no opportunity to try the breakfast so I can't tell, and the location is not the nicest one in Stuttgart.
The breakfast was excellent, and the staff at reception were helpful and friendly. I was quite comfortable in my room as well. I found the hotel a little difficult to find on foot, largely because the sign simply says 'Hotel', rather than 'Novum Hotel Boulevard', as the Kayak reservation stated.
The room was a nice size and comfortable. Very Quiet.
A great value hotel. Room was very small, but sufficient do what I needed.
Venligt og imødekommende
Det ligger dejligt centralt Små værelser og for lidt luft om sommeren
Central beliggenhed. Tæt på offentlige transportmuligheder. Rengøringen. Tomme flasker blev ikke fjernet fra værelset.
The hotel decor is outdated (apparently pictures on the website are not representative) and the level of cleanliness leaves much to be desired.
The location is perfect for daily strolls in the heart of Stuttgart No Newspapers in other languages (English). Not even one Englisg News TV channel is available in the rooms.
central location. Ease of nearby cafes for dining , shoppping, trains It needs refurbishment. Bath had no shower curtain. TV was too old and really an embarasment for a hotel.
Convenience of being close-in to the city's major activities, plus the delightful friendliness of everyone on the hotel and the dining room (for the complimentary breakfast) staff. Definitely our preference for future visits to Stuttgart.
Special and wonderfull furniture, clean and new bathroom
Great position, friendly and helpful staff, nice feel to the place. The price of some drinks is, frankly, ridiculous
The room sizes are generous, and the decor is good. it also is at one end of the shopping street and handy for many bars and clubs. Breakfast can be obtained for 5 euros 50 metres away from the hotel. The street side suffered from the delivery truck noise, then the club turn outs. also the old style radiators pumped out too much heat - quite difficult to turn down.
Breakfast and the service quality at breakfast room was very good. Room is smaller and at less confort level than what one would expect from a 4 star hotel. (ie. room is 3 star, breakfast is 4/5 star). Also, there was no high speed internet service available.
The hotel staff was exceptionally friendly and helpful. The location of the hotel suited Kundera perfectly and the room was absolutely first rate
The hotel is very convenient to the S-Bahn, a little less so to the U-Bahn. It's close to the major pedestrian zone. The room was very clean and reasonable comfortable. The staff was very polite and friendly. Much of the room was sacrificed to a sofa: wasted space for when all you want is a place to sleep and safely store your luggage.
Pleasant staff and amenities good. Not enough parking space, only room for 6 cars yet 24 rooms.
Excellent breakfast, very helpful staff
The Hotel Was Clean and Cosy, the Staff are freindly and the breakfast was excellent there was no AC in the Hotel and that wasn\t mentioned in the Hotel page
staff were pleasant and helpful
Staff helpfull Good breakfast short walk to center .Wi Fi free and worked!! free car parking. Reception un manned for long periods no one came when called.
Good location, supermarket near-by and walking distance to downtown shopping and restaurants. Free wifi access and a decent breakfast is included.
Central location and had free parking
Friendly and courteous staff. Clean hotel with a central but queit location. Basic but good quality breakfast.
Hotel was very clean, staff was friendly. We enjoyed the breakfast buffet. Quiet location. Bathroom was a bit small but clean!
how helpful the staff people were
Helpfulness of staff
Spacious.pleasant rooms, new decor very modern, great position for city
Excellent breakfast with good choices. Staff was helpful. Close to the city centre. The bathroom was too small .
location, very good breafast, hellpful stuff
Very friendly staff, good location, generous tasty breakfast in bright attractive dining room
Mercedes Benz Museum, Wilhelma, Residenzschloss Ludwigsburg, spa og shopping.
The size of the hotel room was a bit bigger than I anticipated for Europe and the intercontinental breakfast was very good there.
Staff, location draughty common area, design of hotel and rooms (without modernity)
Friendly service, clean and close to central Madrid but easy to get to via Metro Cold air blowing into the room the whole time and the air con was off
staff very helpful, provided clear information on how to travel about city & info on nearby restaurants Relatively high charge for use of Wi - Fi (we didn't use is because of that)
Good, clean hotel near the city centre. The beds are hard as stone.
Small single room was to my surprise quite spacious. The buffet breakfast was excellent. There was everything you could hope for a german breakfast and more. The hotel was close to city centre, only a few blocks away from the main shopping street. The room was freezing at first because of the weird german habit of turning off the heating and opening all the windows. Even in November.
Convenience of location, service from staff (inc breakfast staff), friendliness of staff.Room was spotless - bathroom was so clean, it looked like it was new (everyday) Internet access was expensive, as it was only available at 60mins per 24 hours or 24 hour block - have been able to get longer access (ie weekly access) via other providers in Germany, when at other hotels.
Cleanliness, staff friendliness and willingness to assist, parking and location. Breakfast was excellent. . Only one, bar/club noise from outside.
Excellent place near S-Bahn and in the town center Freindly and helpful staff Single room is too small
An excellent location, only a few minutes walk from Calwer Strasse (lots of bars ,restaurants and outdoor life.)
Breakfast and WIFI included in room cost which is unusual these day's. Staff very helpful. Room large and clean.
Nice place near the train station, stay was very friendly. some street noise late on Saturday evening....anywhere you are in Europe you will get the same thing.
Big room, big bed. Nothing bad...
The breakfast buffet was excellent. Hotel staff were very helpful-I asked for some extra pillows (I'm pregnant, so couldn't sleep with only one pillow) and they dropped them to the room straight away.