I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Absolutely fabulous lodging and staff
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
Location Parking fee too expensive
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Super clean. Nice bedfing. Close to center and train to go anywhere. I cannot think of a reason to stay anywhere else.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
Large room The atmosphere in the bathroom is to cold
1. To far away from the main station
It was a pouring wet day and we were glad to have somewhere nice where we could have meals and be comfortable. On a fine day the walk into town would be pleasant but in the rain it was a long way.
Very freindly, proffesional and helpfull reception staff Would have really liked to have been able to work out and sauna to relax after a hard days work!
A fridge, tea and coffee and kettle.
not much. staff was polite. very expensive for the service provided. no free internet, no double toileterie despite being a double room. At €140 a night one would expect a bit more quality than a Travel lodge hotel but it didn't. Won't use it again.
Friendliness from staff Unclear about breakfast being included or not
Clean, fairly large room. Bar/restaurant were good. Very busy street, near police station so lots of sirens. Pillows not the best.
just one stop to hauptbahnhof, very clean and bright rooms, friendly staff
The atmosphere of the hotel and nice environment more information and leaflets written in English would be great
location small single beds, pillows were awful
Service at reception desk was excellent - the staff were very helpful. The buffet breakfast was excellent with a good range of food.
Very nice and international breakfast. Unfortunately the rooms are a bit tiny.
close to the city centre. During the evening there was a distinct lack of staff in the dining area and service was slow but the food was very good upon arrival.
Free swimming pool, free excellent sauna, free coffee and orange juice at reception. Small but pleasant bar. Excellent breakfast. Very helpful staff; nothing too much trouble. Restaurant closed one night, so delivered 2-course meal to room. Clean and comfortable room with flat screen TV, good modern bathroom, and comfortable bed. 5 mins from U-bahn (line 15) which is then 2 stops to the main station or 3 stops (10 mins) to the shops. Can you ask for more?.. Nothing to dislike.
Location far to the metro station
The non-smoking room was booked but on check in smoking room with no heating and only transparent curtains was provided arguing that they were fully booked. Hotel tried to charge for parking and mini bar which I didn't use.
quiet location, easy access to the faiground
It was very quiet on a side street. Wifi coverage was highly variable. If I sat at the desk the signal was weak to non-existent some times. If I moved 2m to an adjacent dressing area, it was very strong.
Friendly staff. Breakfast was ok. Swimming pool. The room was cold. Outside +2C and no heating. Not very good noise insulation. You can hear the neighbour talking and watch tv. Dinner was not what I expected with that price.
service far away from the centre