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Very friendly and efficient staff There was a problem with the heating in our original room but we were moved to another room without any fuss - which is actually a good point!
The bedroom in our junior suite was enormous and beautifully presented in the traditional style of a Venetian Palazza. Our bathroom on the other hand was pokey and had no full sized bath. For a junior suite I would have expected more.
For people who like to discover Venice for some days, this hotel is perfectly located. Nearby a Vaporetto station with even a line which brings you directly to the airport. Within some minutes you can easily walk to Rialto bridge or Marcus square. And if you are hungry a great place to eat is just 50 meters away located at campo d'angelo - try restaurant 'acqua pazza'. The hotel is very charming and our room was just great. Fantastic to stay in this 'palazzo-room', especially the beautiful big Murano-lustre was just unbelievable! We loved to stay at this hotel with only less beds. The breakfast buffet was not refilled during the morning. Guests which arrive later in the morning don't have the same choice as guests which are enjoying the breakfast starting at 7 am. There is no computer available to check emails (for those who don't bring a laptop with you nor have a blackberry). Even the hotel is very 'small' the atmosphere is very impersonal, something which could be improved.
Very nice and competent staff. Superb location. It is not really a four star hotel. Minimal room size. No available computer to use internet.
This is a gorgeous renovation of a historic palazzo done with great taste and design. The staff is outstanding, kind, helpful, efficient and go above and beyond. The food is way above the average, bountiful, available from 7-10:30. It is on a quiet canal in a peaceful square quickly accessible to direct service to the airport. Yet, within 5 minutes of all the major sites. The only bad points had nothing to do with the hotel or staff but with the Italian hotel industry bureaucracy. The hotel had just opened and the internet clearance had not come through. The staff went out of their way to make their computers available.
Staff were efficient and helpful although there was a problem with our room initially. yes , the hotel should have a clear sign outside as the hotel is difficult to find and the hotel road? number should be lit.
the location and staff were great. it was a challenge to get there because the water was high so had to walk with suitcases over several bridges with steps from the grand canal. good referrals for dining nearby. good breakfasts. room was small but clean
Since we arrived to the hotel and were asked for our passports, they found out it was the day of my husband's and my birthday. They immediately sent a bottle of champagne and hors d'erves to our room. the young lady at the reception helped us with all of our reservations and was extremely nice. We had such a hard time finding the hotel, it doesn't even have a sign with the hotel name at all, but believe me....now that we know where it is, we will definetly go back to the same place, we loved it!!
Excellent staff, very helpful Very good value for Venice hotel
Excellent location. Very close to a pier with ferry stops, an easy walk to the San Marco area as well as Rialto Bridge. Our room was a junior suite, which slept 4 and was quite large. Marble floor, upholstered walls, artwork on the walls, it was very nice. Front door of the hotel is right on a canal, which meant the private boat we took to the airport was able to pull right up to the front door and pick us up, like a limo ride on water. Plenty of good restaurants in the area where the locals eat. Staff were a mixed bag. Soome were inattentive, but there was one dark-haired woman who was just fabulous. So nice, full of information and suggestions. I wish I had gotten her name. She worked the day shift. Breakfast was standard italian fare. no real complaints. Possibly their not having a printer to print out boarding passes on. Had to go look for an internet cafe.
Det er et hotel jeg vil besøge igen hvis jeg er på de kanter, lige ud til kanalen, 20 meter fra afsætningsted, og en hotelstandart der er helt i top. Der er ikke nogle.
Hotellet har perfekt beliggenheh,lige ved vandbusstop.Morgenbøffe med stor udvalg med udendøres have.Hotellet generalt er meget ren. Lidt støj fra kanal traffiken.
Perfekt beliggendehed lige ved St. Angelo vaporettostoppestedet og helt tæt på Canal Grande. Skøn bagvedliggende lille have. Virkelig god morgenmad. Gratis internetadgang.
meget central beliggenhed med rigtig fin udsigt, god morgen buffet inkluderet i prisen, stort godt værelse med et strøg af luksus og flot møblering(men det var jo også vort valg). Desværre ikke adgang til tagtereassen som lovet på hotellets hjemmeside. Det var sådan set OK, men den oplysning bør nok revideres.
beliggenheden og den gode service nej
The position of the hotel beside the grand canal. The decoration of the entrance hall. Comfortable bed and nice bathroom. Staff very friendly and helpful. The bedroom was rather small for the price of the room and windows looked out on very narrow canal. Prices are expensive in Italy but we felt that the hotel we stayed in in Bologna was much better value for money.
The most elegant hotel we ever stayed at. Authentic renovation, beautiful decoration, attention to detail, exquisite breakfast. Truly a 5 star establishment. N/a
Beautiful building in a very good location. Fairly quiet, but reasonably close to centre. Very friendly and helpful staff, and a well designed triple room which afforded more privacy than many.
Absolut extraordinary hotel . It is a must if you se Venice . Great Location, and the building is in great condition . 10+ for this hotel . I would recommned this to any one . Great Experience
Perfect access to Ca Rezzonico vaparetto stop- about 25 metres from hotel door. Elegant beautifully presented rooms in a well refurbished Palazzo. where everything was new and well appointed. The internet acces was out of order for 3 days during stay. The rooms had very high-tec features and no instructions provided, e,g, jacuzzi in bath and room temperature control.
location right on the Grand Canal by vaporetto stop and traghetto crossing the price of the room was very high for its size and outlook
Everything. The room was exceptional in every way. The hotel itself was truly amazing and in a fabulous location. You werent too close to the tourist areas in that you had the peace and quiet, but in easy walking distance to the tourist areas - I truly had the best of both worlds. The staff were brilliant also.
Everything - Terrace on the Grand Canal
,staff,adjacent vaporetto stop,location,style. poor lighting inroom
The location on the Grand Canal was very nice. They had a beautiful patio there. There was also a waterbus stop just at the hotel. The room for which I paid over $400 per night was a small cell with a very high window which was useless. Told me this was their "standard room." For 50 Euro more they found me a "superior room". It had a window, but looked over a flat rooftop into a wall. Find out about the room before booking.
A beautiful, luxury villa in a perfect location in Venice. The upgraded room was such a treat and the morning concierge was so helpful. Unfortunately, we didn't realize the drain in the jaccuzi tub didn't work and by the time they fixed it, it was too late to use
It was very convenient to all the major sites. It was a lovely quiet area overlooking main canal. Just the price of drinks in their bar did not intice you to stay and drink there.
Convenient location, helpful staff, clean updated room, no complaints pricey for the room decor, but so were many of the hotels in Venice
Staff very accommodating when we wanted to add a night to our stay. Breakfast buffet very good with lots of fresh fruit, cereals, breads, cafe, eggs and bacon. Location is excellent, accessible to everything mini bar prices 7.50 euro for a coke!
The location. The friendly staff. Rooms were beautifully decorated. Loved that the water taxi would let you off at the entrance. Very convenient location to the water bus as well.
Immaculate hotel in superb location with very helpful and friendly staff at all times
great hotel, great location and a great buffet breakfast
Great location and the staff were very helpful.
The location close to the rain station the value of the Rome so reasonable not far from the milan center The breakfast need to improve
Lovely , well functional room Desk staff a little too aloof, but general staff very helpful and pleasant
This hotel is close to the water bus stop which makes it an easy access location.
Suveræn beliggenhed og rigtig dejlig have man kunne sætte sit ned i med fine havemøbler i form af sofaer med borde m.m. nej
valuta for pengene varme på værelserne......
Vi fik en fint rummeligt og lyst værelse med stort vindue ud til en hyggelig gade. Badeværelset var stort, pænt og lyst - alt i alt en rigtig fint værelse, og godt til prisen. Også en rigtig god beliggenhed hvis man vil væk fra de mest turistede gade og alligevel bo centralt. Jeg savnede frisk frugt og lidt grovere brød til morgenmaden, men det er vel ret typisk og forventeligt
Centralt / rolige omgivelse / ingen myg ( Venedig ) / morgenmad i gårdhave / det var pengene værd
Vi var så heldige at få værelset med tagterrasse. Hvis jeg booker på hotellet igen, vil jeg bede om netop det værelse.
Friendly and professional staff, quiet and comfortable room, very clean, hearty breakfast. This hotel is located in Dorsoduro, which is quieter and less crowded than the San Marcos or Rialto areas, where most of the attractions are. However, an able bodied person can easily walk to these areas and can even walk to the train station if needed. Plus, there are many good restaurants nearby. This hotel appears to be well managed as evidenced by its well disciplined staff and orderly facilities. Very glad I stayed here. Nothing.
Pensione Accademia meet all my expectations. The smallish single that I had was comfortable, well appointed and had everything that I needed after the willing staff made some requested furnishing changes. The staff went out of their way to please and make me comfortable. The pensione is located nicely on a smaller canal just before it runs into the Grand Canal. There was some disturbing early morning horn blowing from barges passing by my window turning into the Grand Canal from this smaller canal. Otherwise my room was mostly quiet except for some room to room sound. The wall separating my room from the next could be better sound proofed.
The facility was very clean and confortable. Great location near major tourist attractions (15 min walk from Piazza San Marco) The staff was very friendly and helpful with any queries we had. They booked a baroque concert for one night and informed us about discounts in a couple local restaurant/bar. The breakfasts were very good with a variety of options for everyone's taste... and excellent price considering that it was right during the Carnival and for Valentine's day weekend. We had a lovely stay and will definitely recommend this hotel.
location Room was too cluttered with furniture. Hotel wants to sell everyting (eg wifi access)
I liked the location on the Zattere very much and the traditional atmosphere of a small elegant Venetian hotel. There was nothing I disliked during my week-long stay.
The staff was very friendly and informative. They quickly tell you about the facilities of the hotel as soon as you check in, and give you a map of the city identifying the key lamdmarks and places to visit. The ambience of the hotel was excellent! Directions to the hotel from the nearest drop-off point, which is the Accademia.
The room was beautiful, breakfast great,location fantastico! Climbing three flights of stairs
We loved everything about this aristocratic hotel. It was so photogenic, quiet, and beautiful. We found our room to be comfortable and lovely. The breakfast was in a elegant room full of antiques, The food was very good with great coffee, juices, fruits, breads, eggs, etc. The location was away from the mobs of tourists but easy to get to,and it was easy to walk or take the vaporetto to other parts of Venice. We arrived by the Alilaguna at the Zattere stop. It was then a very easy walk of about five minutes to the hotel. We departed by water taxi from the front courtyard. The Accademia area around this hotel is interesting and there is so much to explore. It is scenic and much quieter than the St. Mark's area. We loved everything!!!
Excellent staff and location, nice and quiet. Short walk to major attractions. Lovely garden and courtyards, with its own boat docking, (excellent for taxis). Views of canal from room. Beautiful dining room and lounge, very Venetian. check out time of 12 which is nice. will use again. no lift, so stairs only, but porter carries your luggage
Beautiful location, good staff, very nice hotel Very poor hair-drier
The hotel is in a great location – 10 min stroll to piazza San Marco and the Rialto. The roof top terrace was fantastic for relaxing in the evening. The staff were fantastically helpful – they made great recommendations for restaurants and took care of the reservations. We had difficulty finding the hotel as there is no sign.
Cleanliness, decoration of the room, mixture of old and new furnishings. Very well heated, maybe slightly too warm! Great roof terrace and a bottle of free processo per room.
Badeværelset, aircondition. Ingen problemer eller personale der blandet sig unødigt. Mulighed for at lade bagagen stå efter endt ophold. En noget venliger modtagelse, hun virkede uvelkommende. Mere skabsplads.
Hotellets beliggenhed er rigtig god i forhold til banegården. Morgenmaden er kedelig.
OK hotel til prisen. God beliggenhed.
The lobby and breakfast area needs to be renovated. Hotel staff informed us that it was a non smoking hotel however we could smell smoke in our room and in the hallways.
The hotel is close to local bars so it's perfect for those wanting to go out and live Venice's nightlife. And it's in a quiet area at the same time.We really enjoyed our stay and staff was helpful. No complaints at all.
helpfull staff, decent location in a quite area close to the Santa Lucia train station, nice rooms Nothing
The hotel is very nice and clean. Good location, near the bus station and vaporetto-station.
The location of the hotel was fantastic - away from tourist hell but near enough to walk anywhere. The rooms were incredibly clean and although basic in style - the towel rail was a god send for wet clothes and shoes! The hotel is very basic. It is clean and the rooms themselves were well decorated but it did feel like we stayed in a glorified hostel.