Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
The staff was very rude. Not the standard for a 5 star hotel.
When we were checking-out the money for our staying the hotel took twice from my credit card.
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Location ... close to San Marco Square Service was poor. Room facing is poor.
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
fine hotel with fair price -
Everythig was absolutely perfect!!!!!!!
Friendly, great service,comfortable room Difficult to find hotel
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The hotel staff were cold and rude. The room service was very poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
Lækkert hotel, med optimal placering, godt værelse, morgenmad lidt kedelig, men alt i alt ok
Beliggenhed særdeles god.Hotelpersonalet imødekommende og venligt. Morgenmaden af middel kvalitet og lever ikke op til hotelprisen.
Hotellets indretning og beliggenhed samt det at opholde sig i ophodsstue med udsigt til kanalen lige uden for vinduerne.
God beliggenhed mellem Rialto og St.Markus pladsen. Nem at finde og ligger lige ved to små kanaler. Top service, især blev håndklæderne skiftet dagligt. Intet at klage over!!
Beliggenheden var perfekt - dejligt værelse hvor tingene fungerede. Fin rengøring - op til gange om dagen.
Location and personal attention
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Luxury hotel Location in the heart of Service Modern ambience Great breakfast Service was 5 star They helped us book museum tickets, dinner reservations etc Concierge Raphaela was just amazing No negatives.
If you like the boutique looks with no essence; then you will not mind this hotel. Nothing really works and the staff don't know how to fix it. ,If you like the looks and
I stayed at the Casanova Suites which adjacent to the Bauers and for a family of four was great!! The location is just the greatest. The rooms were huge and they offered everything including 2 bathrooms!!! If you are traveling with young adults and spending time in Venice, this place is it. It was not cheap and it shouldnt be but well worth it!! Your on the main canal and yds from St Marks square. I will recomend it to my friends. Needed more TV sets in the bedrooms.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Well appointed. Classic beauty with modern convenience. The heat control!
Very friendly and professional initial welcome. Helpful advice from concierge
Location is very good. It is a expensive hotel, the service was not very nice with the exception of concierge, that they did a great gob. The shower was leaking water so every time you use it, there was water all over the restroom, the hair dryer did not work, Just details that you take for granted at that price range hotels.
Location Internet and telephone net were very weak Casanova side was not good to stay
Very easy walking distance to everything. Breakfast was included in our stay. Champagne was served on Sunday. Great variety of foods to select from and coffee was amazing. The view of the Grand Canal cannot be any better. Hotel room key and safe were old world.
fremragende belilggenhed. et plus med egen anløbsbro. Vi havde to værelser en souite, hvilket var et stort plus. Receptionen talte godt engelsk og var hjælpsom
Meget central beliggenhed. Rigtig god morgenmadsbuffet. Meget venligt, smilende og serviceminded personale, der dog ikke i alle tilfælde talte og forstod engelsk så godt. Forholdsvis små værelser med meget forskellige udsigter (brandtrappe, baggård vs. hovedstrøg og kanal). Nogen støj fra kanalen med megen bådtraffik, men også meget charmerende med mange gondoler. Generelt god oplevelse. Air condition som kan indstilles. Flere TV kanaler som ikke er synkroniseret til italiensk.
Vældig god service i receptionen. God morgenmad. Perfekt beliggenhed. Hyggeligt.
rigtig god morgenmad, service og skøn udsigt fra værelset. nej.
Personalet var meget venlige og imødekommende og morgenbuffeten var lækker og der manglede ikke noget.
beliggenheden og den gode service nej
meget central beliggenhed med rigtig fin udsigt, god morgen buffet inkluderet i prisen, stort godt værelse med et strøg af luksus og flot møblering(men det var jo også vort valg). Desværre ikke adgang til tagtereassen som lovet på hotellets hjemmeside. Det var sådan set OK, men den oplysning bør nok revideres.
Hotellet har perfekt beliggenheh,lige ved vandbusstop.Morgenbøffe med stor udvalg med udendøres have.Hotellet generalt er meget ren. Lidt støj fra kanal traffiken.
Perfekt beliggendehed lige ved St. Angelo vaporettostoppestedet og helt tæt på Canal Grande. Skøn bagvedliggende lille have. Virkelig god morgenmad. Gratis internetadgang.
Det er et hotel jeg vil besøge igen hvis jeg er på de kanter, lige ud til kanalen, 20 meter fra afsætningsted, og en hotelstandart der er helt i top. Der er ikke nogle.
Alt var toppen - hvorfor er det ikke 5 stjernet ? Jeg har boet på en del 5 stjernet der ikke er så gode som dette.
Lækkert Hotel i centrum af Venedig, gå afstand til alle byens seværdigheder. Dejlige værelser og varieret morgenmad med frisk brød hverdag. Nyt spa, sauna og træningscenter i toppen perfekt at starte eller slutte en dag på sightseen med. Bedre aftaler med serværdigheder feks. gondoler eller taxi service, det bæger præg af aftalte meget høje priser
Super beliggenhed. Moderne indrettet. Fleksibel med ud-checkningstidspunkt Room-service bør kunne fås indtil senere på aftenen. Morgenmad på værelset kostede for meget ekstra.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
Godt hotel midt i centrum. Stille og roligt. Ok morgenmadsbuffet. Venligt og hjælpsomt personale.
det lokale islæt og den gode service fra personalet. den rigtig centrale beliggenhed lige ved siden af san Marco uden totalt kaos fra andre turister
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Excellent service and hotel location. Constantly felt a part of Venice
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Meals on the balcony overlooking the Grand Canal and the location. No
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Location & staff. The staff is excellent and very friendly. Cost.
location location location the hotel staff - do like they care but they really don't!
God central beliggenhed. På forespørgsel fik vi omgående leveret et tæppe. God sæbe på badeværelset. Priserne i baren var urimeligt høje.
Dejligt beliggende hotel med udsigt til gondolerne i Bacino Orseolo og tæt ved Markuspladsen internetopkobling fungerede ikke
Lille nem gåtur fra vandsporvognen. God og venlig modtagelse. Fin morgenmadsbuffet med dejlig kanaludsigt. Alt meget tilfredsstillende især til den gode rabatpris vi fik. Gratis internet station. Som overalt i Norditalien savnede vi rullebaner til kufferter på trapper dertil.
den gode beliggenhed - behagelig og uhøjtidelig betjening
den venlige og hjælpsomme betjening ved skranken, det lækre badeværelse, den centrale beliggenhed ((+det smarte tv i spejlet)), den gode morgenmad, søde røde blomster på den gule mur vi kan ikke komme på noget
Beliggenheden mellem Rialtobroen og Markuspladsen. Rigtig god service. Fine værelser. Et myggenet for vinduerne.
Værelset var udmærket, men man følte sig lidt indelukket, da nabohusets væg var ganske nær vores vindue - dette er imidlertid ganske normalt i Venedig Nej
Et fantastisk hotel. Super lækre værelser, en god beliggenhed I forhold til at kunne mærke byens puls, meget kompetente og serviceorientet personale. JEg giver mine varmeste anbefalering til alle der skal besøge Venedig.
Perfekt beliggenhed og dejlige værelser. Fantastisk service fra et meget venligt personale, som altid var på spring med at hjælpe med gode tips til en god dag. Nej.
Godt, men restauranten var for lille til alle gæsterne, måtte spise i baren. Ændre billederne i borchuren, restauranten ligger på taget og har ingen udsigt. der er 3 værelser som har en terrasse.
Det var dejligt behageligt
Glimrende hotel, god beliggenhed, kun en gade fra Marcuspladsen, vil evt. bruge dette hotel ved besøg i Venedig igen
Hotellet har en meget fin beliggenhed i forhold til at bevæge sig rundt i hjertet af Venedig. Udsigt over Marcus Pladsen (ved tilvalg) - nemt at finde. Fra man træder ind af døre til hotellet bliver man bombaderet med tilbud om diverse aktiviteter. Ved nærmere eftersyn er de tilbud man får på hotellet væsentligt dyrere end når man selv opsøger - bl.a. sejlads i Gondol, spisning på hotellet m.v.
Vi havde bestilt deres billigste væreklse i et anex, men vi blev placeret i et flot værelse i hovedbygningen. Nej
Værelset var yndigt og havde optimal beliggenhed ud til kanal, hvor gondoler sejlede forbi. Personalet var hyggeligt, charmerende og behjælpsomt med gode råd.
God beliggenhed. pænt værelse (havde en suite) Receptionen vær elendig. der var lang vente tid på feks. at få værelse nøgler, da de talte privat i telefon! Vi havde et par at vore venner vi mødte, og der blev vi forbudt at invitere dem op på værelset 1 time til en drik købt på hotellet !
Dejligt værelse, flot indrettet, meget rent, komfortabel seng, virkelig god morgenmad! I og med at vi havde købt en "romantic venice package", kunne personalet godt have nævnt de ekstra ting/oplevelser, der var med i pakken. Jeg var kommet i tanke om disse ting, da det nærmest var for sent. Jeg forstår ikke, hvorfor receptionen ikke snakkede om/nævnte disse ekstra ting, som bl.a. var en flaske Prosecco bragt op til værelset (fik sidste aften; lidt sidste-øjebliks-agtigt), en sightseeing-tur til Murano-øen (for sent), samt morgenmad serveret på værelset (fravalgte dette). Ellers var alt meget fint.
Modtagelsen var rigtig god, og værelset havde alle de bekvemmeligeheder, man kan ønske sig for prisklassen. Alt vedrørende værelset fungerede upåklageligt. Morgenmadstilbuddet var særdeles mangfoldigt, der var noget for enhver smag. Morgenmadsrestauranten bør indkøbe flere glas og bestik således, at der ikke opstår mangel på disse simple, men nødvendige ting. Og personalet skal være så mange, at leverancen af mad- og drikkevarer ikke afbrydes.
Front desk people were very friendly and helpful. Room was extremily small, the electricity kept going out every time we would plug in our phones. In general not comfortable. Breakfast was fair at best and the coffee sucked. The server had a bad attitude and was slow. I would not stay at this hotel again, nor would I reccomend it. Over all grade....c-
The fantastic light in the room due to 2 fabulous corner windows over looking the small canal. The fact that 3 times on Sunday morning 3 different people tried to access the room . Hotel staff trying to bring bags to the wrong room and cleaners at 8am !!
Very impersonal, staff most unfriendly, you ask what did I like best? Nothing, would never stay there again
The bathroom was amazing! Although check in and check out was at the Monaco & Grand Canal front desk, apparently the lower the room price the further away from the main hotel you are. I was actually escorted to another buidling a few blocks away. Kinda weird. And internet access is ridiculously expensive. And no wifi.
Placement Poor breakfast (coffee/tea and sweets)
The courtisy of the staff (espetially the breakfast staff remembering our drink requirments).The consiarge`s for there help and efficientsy The only fault we could find was that the room showed evidence that it had not been used for soom time.
Excellent hotel, wonderful location The staff particularly the restaurant wait staff, although very efficient, were a bit stuffy/arrogant... I found the concierge staff to also be arragant...
Very friendly staff
Excellent location. Beautiful terrace overlooking the Canale Grande
Nothing -- They put us in a small hotel about a block from the main hotel. I had a written confirmation for a rate and when I checked out they charged 50% more. The cost for a water taxi they scheduled turned out to be 80% more than quoted at the time of reservation.
The location of your hotel was perfect, the design grand, our room beautiful, comfortable, well-appointed and luxurious. The rain.
Breakfast on the terrace by the Grand Canal The fact that the annexe is further away than they say which I found out from reveiws after I booked and although I emailed them to ask them to improve the room as it was my Fiancees 50th Birthday treat, they didn't bother to improve the room or do anything to note that it was her 50th birthday (unlike the hotel in Rome that I was taken to for my 50th) also their was no iron available and an 8 euro charge to launder a clean shirt is very excessive as were most of their prices.