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The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
The Terrace Breakfast
comfort and design of the room,view breakfast is too expensive
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
Doing nothing for a week
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
fine hotel with fair price -
Location was great. Hotel was beautiful.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
When we were checking-out the money for our staying the hotel took twice from my credit card.
Everythig was absolutely perfect!!!!!!!
Location ... close to San Marco Square Service was poor. Room facing is poor.
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Lækkert hotel, med optimal placering, godt værelse, morgenmad lidt kedelig, men alt i alt ok
Beliggenheden var perfekt - dejligt værelse hvor tingene fungerede. Fin rengøring - op til gange om dagen.
Beliggenhed særdeles god.Hotelpersonalet imødekommende og venligt. Morgenmaden af middel kvalitet og lever ikke op til hotelprisen.
God beliggenhed mellem Rialto og St.Markus pladsen. Nem at finde og ligger lige ved to små kanaler. Top service, især blev håndklæderne skiftet dagligt. Intet at klage over!!
Hotellets indretning og beliggenhed samt det at opholde sig i ophodsstue med udsigt til kanalen lige uden for vinduerne.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Friendly, great service,comfortable room Difficult to find hotel
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The hotel staff were cold and rude. The room service was very poor.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Location and personal attention
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
Very friendly and professional initial welcome. Helpful advice from concierge
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Det var et godt hotel med en god beliggenhed. Historisk og "rigtigt" Ventetiansk. Man kunne ikke regulere varmen.
Ældre men meget smukt vedligeholdt og istandsat hotel - med ekstrem god restaurant - og hyggeligt værelse med virkelig god komfort, omend det var lidt trangt med pladsen. Nej
Super beliggenhed. Moderne indrettet. Fleksibel med ud-checkningstidspunkt Room-service bør kunne fås indtil senere på aftenen. Morgenmad på værelset kostede for meget ekstra.
Lækkert Hotel i centrum af Venedig, gå afstand til alle byens seværdigheder. Dejlige værelser og varieret morgenmad med frisk brød hverdag. Nyt spa, sauna og træningscenter i toppen perfekt at starte eller slutte en dag på sightseen med. Bedre aftaler med serværdigheder feks. gondoler eller taxi service, det bæger præg af aftalte meget høje priser
Alt var toppen - hvorfor er det ikke 5 stjernet ? Jeg har boet på en del 5 stjernet der ikke er så gode som dette.
det lokale islæt og den gode service fra personalet. den rigtig centrale beliggenhed lige ved siden af san Marco uden totalt kaos fra andre turister
Godt hotel midt i centrum. Stille og roligt. Ok morgenmadsbuffet. Venligt og hjælpsomt personale.
fremragende belilggenhed. et plus med egen anløbsbro. Vi havde to værelser en souite, hvilket var et stort plus. Receptionen talte godt engelsk og var hjælpsom
Vældig god service i receptionen. God morgenmad. Perfekt beliggenhed. Hyggeligt.
rigtig god morgenmad, service og skøn udsigt fra værelset. nej.
Meget central beliggenhed. Rigtig god morgenmadsbuffet. Meget venligt, smilende og serviceminded personale, der dog ikke i alle tilfælde talte og forstod engelsk så godt. Forholdsvis små værelser med meget forskellige udsigter (brandtrappe, baggård vs. hovedstrøg og kanal). Nogen støj fra kanalen med megen bådtraffik, men også meget charmerende med mange gondoler. Generelt god oplevelse. Air condition som kan indstilles. Flere TV kanaler som ikke er synkroniseret til italiensk.
Personalet var meget venlige og imødekommende og morgenbuffeten var lækker og der manglede ikke noget.
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
Excellent service by staff Room rate (price)
Dejligt beliggende hotel med udsigt til gondolerne i Bacino Orseolo og tæt ved Markuspladsen internetopkobling fungerede ikke
God central beliggenhed. På forespørgsel fik vi omgående leveret et tæppe. God sæbe på badeværelset. Priserne i baren var urimeligt høje.
den gode beliggenhed - behagelig og uhøjtidelig betjening
Lille nem gåtur fra vandsporvognen. God og venlig modtagelse. Fin morgenmadsbuffet med dejlig kanaludsigt. Alt meget tilfredsstillende især til den gode rabatpris vi fik. Gratis internet station. Som overalt i Norditalien savnede vi rullebaner til kufferter på trapper dertil.