The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
The Terrace Breakfast
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
comfort and design of the room,view breakfast is too expensive
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
Doing nothing for a week
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
When we were checking-out the money for our staying the hotel took twice from my credit card.
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Everythig was absolutely perfect!!!!!!!
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Location ... close to San Marco Square Service was poor. Room facing is poor.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
fine hotel with fair price -
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
The staff was very rude. Not the standard for a 5 star hotel.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Friendly, great service,comfortable room Difficult to find hotel
The hotel staff were cold and rude. The room service was very poor.
Beliggenhed særdeles god.Hotelpersonalet imødekommende og venligt. Morgenmaden af middel kvalitet og lever ikke op til hotelprisen.
Hotellets indretning og beliggenhed samt det at opholde sig i ophodsstue med udsigt til kanalen lige uden for vinduerne.
God beliggenhed mellem Rialto og St.Markus pladsen. Nem at finde og ligger lige ved to små kanaler. Top service, især blev håndklæderne skiftet dagligt. Intet at klage over!!
Lækkert hotel, med optimal placering, godt værelse, morgenmad lidt kedelig, men alt i alt ok
Beliggenheden var perfekt - dejligt værelse hvor tingene fungerede. Fin rengøring - op til gange om dagen.
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Very friendly and professional initial welcome. Helpful advice from concierge
Location Internet and telephone net were very weak Casanova side was not good to stay
Well appointed. Classic beauty with modern convenience. The heat control!
Location is very good. It is a expensive hotel, the service was not very nice with the exception of concierge, that they did a great gob. The shower was leaking water so every time you use it, there was water all over the restroom, the hair dryer did not work, Just details that you take for granted at that price range hotels.
Very easy walking distance to everything. Breakfast was included in our stay. Champagne was served on Sunday. Great variety of foods to select from and coffee was amazing. The view of the Grand Canal cannot be any better. Hotel room key and safe were old world.
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
If you like the boutique looks with no essence; then you will not mind this hotel. Nothing really works and the staff don't know how to fix it. ,If you like the looks and
Luxury hotel Location in the heart of Service Modern ambience Great breakfast Service was 5 star They helped us book museum tickets, dinner reservations etc Concierge Raphaela was just amazing No negatives.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Location and personal attention
I stayed at the Casanova Suites which adjacent to the Bauers and for a family of four was great!! The location is just the greatest. The rooms were huge and they offered everything including 2 bathrooms!!! If you are traveling with young adults and spending time in Venice, this place is it. It was not cheap and it shouldnt be but well worth it!! Your on the main canal and yds from St Marks square. I will recomend it to my friends. Needed more TV sets in the bedrooms.
Personalet var meget venlige og imødekommende og morgenbuffeten var lækker og der manglede ikke noget.
fremragende belilggenhed. et plus med egen anløbsbro. Vi havde to værelser en souite, hvilket var et stort plus. Receptionen talte godt engelsk og var hjælpsom
Meget central beliggenhed. Rigtig god morgenmadsbuffet. Meget venligt, smilende og serviceminded personale, der dog ikke i alle tilfælde talte og forstod engelsk så godt. Forholdsvis små værelser med meget forskellige udsigter (brandtrappe, baggård vs. hovedstrøg og kanal). Nogen støj fra kanalen med megen bådtraffik, men også meget charmerende med mange gondoler. Generelt god oplevelse. Air condition som kan indstilles. Flere TV kanaler som ikke er synkroniseret til italiensk.
rigtig god morgenmad, service og skøn udsigt fra værelset. nej.
Vældig god service i receptionen. God morgenmad. Perfekt beliggenhed. Hyggeligt.
Super beliggenhed. Moderne indrettet. Fleksibel med ud-checkningstidspunkt Room-service bør kunne fås indtil senere på aftenen. Morgenmad på værelset kostede for meget ekstra.
Alt var toppen - hvorfor er det ikke 5 stjernet ? Jeg har boet på en del 5 stjernet der ikke er så gode som dette.
Lækkert Hotel i centrum af Venedig, gå afstand til alle byens seværdigheder. Dejlige værelser og varieret morgenmad med frisk brød hverdag. Nyt spa, sauna og træningscenter i toppen perfekt at starte eller slutte en dag på sightseen med. Bedre aftaler med serværdigheder feks. gondoler eller taxi service, det bæger præg af aftalte meget høje priser
We had a deluxe room overlooking the lagoon - wonderful position, beautiful large room, charming staff. Our second visit and we'll be back.
Much better hotel than any other 4 star hotels I stayed at Venice before
The location was excellent, the view from our room was Grand. The cafe setting in front was not occupied by guests or customers enough, empty when other places had more customers, not sure how hotel could remedy it. Also the key to the room while impressive would have made us a target if we had dropped it somewhere, perhaps changing to a bar coded card would be better served to guests.
Staff was uniformly professional. Perhaps a bit more warmth. Professionalism tends to leave relationships a bit rigid.
excellent service, excellent location none
ALL of the staff were excellent in their attitude, courtesy and commitment - absolutely first class. The food was outstanding - the best hotel food we have tasted in years. No
this hotel was 5 minutes walk from St Mark,s square and the view from the balcony was stunning.
Very good locatiion and fantastic view ! Neatly decorated room and nice breakfast room with canal view. Quick service.
Excellent service and hotel location. Constantly felt a part of Venice
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
location location location the hotel staff - do like they care but they really don't!
Location & staff. The staff is excellent and very friendly. Cost.
Meals on the balcony overlooking the Grand Canal and the location. No
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Godt hotel midt i centrum. Stille og roligt. Ok morgenmadsbuffet. Venligt og hjælpsomt personale.
det lokale islæt og den gode service fra personalet. den rigtig centrale beliggenhed lige ved siden af san Marco uden totalt kaos fra andre turister
Lille nem gåtur fra vandsporvognen. God og venlig modtagelse. Fin morgenmadsbuffet med dejlig kanaludsigt. Alt meget tilfredsstillende især til den gode rabatpris vi fik. Gratis internet station. Som overalt i Norditalien savnede vi rullebaner til kufferter på trapper dertil.
den gode beliggenhed - behagelig og uhøjtidelig betjening
God central beliggenhed. På forespørgsel fik vi omgående leveret et tæppe. God sæbe på badeværelset. Priserne i baren var urimeligt høje.
Dejligt beliggende hotel med udsigt til gondolerne i Bacino Orseolo og tæt ved Markuspladsen internetopkobling fungerede ikke