Fordele: "Comfort"
Ulemper: "Internet"
Fordele: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Ulemper: "Nothing"
Ulemper: "All of the less than good, obvious!"
Ulemper: "Delay due to strike"
Ulemper: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Fordele: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Fordele: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Fordele: "Yes"
Ulemper: "Everything was good"
Fordele: "Comfortable seat, great crew."
Ulemper: "Flight delayed, no USB port and no entertainment"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "Nice staff and no delay"
Ulemper: "Instead of crisps maybe a bit of cheese or crackers"
Fordele: "The friendliness of the crew"
Ulemper: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Fordele: "The crew is really welcoming"
Ulemper: "The seats are too narrow and a bit too hard"
Fordele: "Nice attention and good food. Plane and seats are confortable"
Fordele: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Fordele: "Lovely crew, very helpful"
Ulemper: "N/A"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"
Fordele: "Crew was good"
Ulemper: "Food"
Ulemper: "Turn the lights on early making it hard to sleep"
Fordele: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordele: "Best airline in the business quick efficient and outstanding service What else can you say"
Fordele: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Fordele: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Ulemper: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Ulemper: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Good flight, arriving well on time."
Fordele: "Nice flight ...was comfortable travel ...good food.Thanks"
Ulemper: "No such things"
Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Ulemper: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Fordele: "Entertainment"
Ulemper: "Food and one bathroom out of service makes an awful flight"
Fordele: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordele: "Excellent very good"
Ulemper: "Everting so good ex"
Fordele: ".Very much on time with pleasant service."
Ulemper: "Can nit find much fault fir a short run!"
Ulemper: "Bit cramped for space"
Fordele: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordele: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Fordele: "was very quick"
Fordele: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Fordele: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Fordele: "Airline staff good and professional"
Ulemper: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."