Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
Ulemper: "See above. I will only buy further tickets directly from airline"
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Fordele: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Ulemper: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Fordele: "The crew on-board was nicer this time"
Ulemper: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Fordele: "Everything was great"
Ulemper: "I’d honestly pay more for childless flights"
Ulemper: "Improving customer service during delay but overall good"
Fordele: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Ulemper: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Fordele: "Service and the crewe was very kind"
Ulemper: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Ulemper: "Food could be improved."
Fordele: "Quick, efficient, relaxing."
Fordele: "Staff was great."
Ulemper: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Fordele: "Crew were professional and friendly"
Ulemper: "Small seats"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Ulemper: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Fordele: "Flight was smooth and arrived early even though it left 30 minutes late."
Ulemper: "Lufthansa should schedule more time to make connections."
Ulemper: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Ulemper: "Flight was 2 hours late in departing from Frankfurt."
Fordele: "The seats are comfortable and the plane was clean and well-presented."
Ulemper: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Fordele: "Professional, efficient, full, nice sandwich and coffee."
Ulemper: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Ulemper: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Fordele: "Enough space for my legs, cabin crew okay"
Ulemper: "No entertainment"
Fordele: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Ulemper: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Fordele: "Food was pretty good,Lufthansa one of the best companies to fly with."
Fordele: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Fordele: "Toilet facilities"
Ulemper: "See above"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Fordele: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Fordele: "great flight attendants - very friendly and attentive"
Ulemper: "The landing was extremely turbulent - an announcement from the pilot would have been nice."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Ulemper: "economy: The chairs were ok but I've had better ones."
Fordele: "The crew was nice and professional."
Ulemper: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Fordele: "Crew was fantastic."
Fordele: "Title says it all Short flight"
Fordele: "Standard short flight."
Ulemper: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Fordele: "They have some films with subtitles- perfect for Deaf people."
Ulemper: "Wish all films have subtitles- there are millions of deaf people in the world, you know?"
Fordele: "- crew was nice - overall flight was smooth"
Ulemper: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Fordele: "The crew was friendly and helpful"
Fordele: "Comfortable seats and pleasant crew"
Ulemper: "It was a short flight so no food was given out."
Ulemper: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Fordele: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Ulemper: "I really expected more from Austrian airlines."
Fordele: "Awful airline. Will never get tickets through you again."
Ulemper: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Fordele: "The crew was great!"
Ulemper: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Fordele: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Ulemper: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Ulemper: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Fordele: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Ulemper: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Fordele: "Efficient timely."
Fordele: "Landing was a disaster"
Fordele: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Ulemper: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Fordele: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Fordele: "Very good drink service (one cold and one hot drink)"
Fordele: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Ulemper: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Fordele: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Ulemper: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Fordele: "Crew were amazing"
Ulemper: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Fordele: "Not much!"
Ulemper: "No one available nor willing to help with checking process. Told to just try the checking machines."
Fordele: "Not a long run."
Ulemper: "Seats too too tight. Uncomfortably tight."
Fordele: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Ulemper: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Ulemper: "Missed my flight!!!!!"
Fordele: "Plane was half empty, so we could sleep on three middle seats"
Ulemper: "I would expect more (and better) food for 9 hour intercontinental flight"
Fordele: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Ulemper: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Ulemper: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Fordele: "proff handeling of sick person !Othervise quiet and nise trawel!"
Fordele: "they asked me if I wanted an upgrade to business class - nice"
Ulemper: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Fordele: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Ulemper: "No tv, maps or entertainment at all."
Fordele: "The crew"
Ulemper: "The food and the boarding at Vienna airport"
Fordele: "We arrived on time"
Ulemper: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Ulemper: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Ulemper: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Fordele: "Great staff, friendly and helpful."
Fordele: "The actual flight was professionally well-handled"
Ulemper: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Fordele: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Ulemper: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Fordele: "Seats, crew, nice plane"
Ulemper: "Delayed flight. Random boarding,"
Ulemper: "Comparing with LOTPolish everything wasmore than better"
Ulemper: "Not enough snacks and no entertainment. Only an hour flight..."
Fordele: "The food was very good! And the movies you could choose too."
Ulemper: "The delay in take-off"
Fordele: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Fordele: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Ulemper: "I have no negative comments about this flight. Everything went well."
Ulemper: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Fordele: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Ulemper: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Fordele: "In-flight magazine was interesting."
Ulemper: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Fordele: "Everything was wonderful ,except for the poor food."
Ulemper: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Fordele: "Service was spectacular. The United crew was awesome."
Fordele: "Excellent personnel. Will use Austrian Airlines again!"
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Fordele: "Yes, Very good"
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Fordele: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Fordele: "The crew."
Ulemper: "The time between flights."
Fordele: "The crew tried to be helpful but were equally frustrated with the ground crew."
Ulemper: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Fordele: "Usual faultless KLM experience"
Ulemper: "Information on arrival time was not correct"
Fordele: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Fordele: "Comfortable seat, great crew."
Ulemper: "Flight delayed, no USB port and no entertainment"
Fordele: "Very friendly crew and on time with no problems."
Fordele: "Very professional"
Ulemper: "Lost luggage"
Ulemper: "Head support for 6 feet plus people on seats would be good"
Ulemper: "Delays, took my hand luggage into the hold,"
Fordele: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Fordele: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Ulemper: "Pay attention to passengers."
Fordele: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Fordele: "Best airline in the business quick efficient and outstanding service What else can you say"
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Fordele: "Very friendly onboard personnel - I really had kind of homy feeling."
Ulemper: "Nothing special"
Fordele: "Staff very pleasant"
Ulemper: "Evening snack was not the greatest breakfast was pretty food"
Fordele: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Fordele: "Good flight, very attentive crew."
Fordele: "Good entertainment options. Nice flight attendants"
Ulemper: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Fordele: "kLM staff was great."
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "Good service onboard, good food. On time."
Fordele: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Ulemper: "The streaming service didn’t work"
Fordele: "Delayed flight but staff apologized as for safety reasons."
Ulemper: "Very late arrival"
Fordele: "Nice seats, comfortable."
Ulemper: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Fordele: "That we didn’t crash"
Ulemper: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Fordele: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordele: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordele: "Everything - Checkin, crew, food, entertainment"
Irritererende forsinkelser og ventetid i lufthavn og flyver
Basic flight. No food, no entertainment but everything was smooth as expected.
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
I booked through Justfly.com and had to cancel the flights due to the new Omicron virus. The airline (Scandinavian Airlines) told me to get in touch with the agency as they could not do anything. However, its been completely impossible to get a hold of the agency by phone (I called them twice and stayed on the line for more than 1h without getting through), and you cannot reply to or send them e-mails. I cancelled the flights, for which I paid about $1,500 to be on the safe side so they would not think I just missed them, and for that they charged me $60 (!!!), so anything they can charge you for online works, but everything else does not. Absolutely horrible customer service.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
They let us board without checking our documents. We thought we had everything but then when we got to the stockholm airport, the immigration office wouldn't let us pass and we've been stuck here, unable to leave, we've missed our connection as well. The document that was invalid was our US vaccine certificate (Moderna, double vaccinated by May 2021). The Swedish government doesn't see it as valid. So SAS should have stopped us from boarding the flight when they checked our vaccine card at the New York airport. Horrible experience.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Ulemper: "I can’t think of anything to improve on."
Fordele: "Flight was fine...."
Ulemper: "....but departure wa delayed over an hour"
Fordele: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Fordele: "A lot of seating space. very comfortable."
Ulemper: "You have to pay for wifi."
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Noise in aircraft. Transit time between flights was too short."
Ulemper: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Fordele: "food wqs decent entertainment options were also good."
Ulemper: "nothing to complain about except leg space"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Ulemper: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Fordele: "The staff were ok"
Ulemper: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Flight was on time with friendly crew"
Ulemper: "Backup plane from the 90s had broken entertainment system"
Fordele: "Great movies."
Ulemper: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Mid day flight , no food or snack , how cheep will the airlines go?"
Fordele: "The crew was ok"
Ulemper: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."
Ulemper: "Not enough characters to express my disappointment."
Fordele: "Crew were pleasant."
Ulemper: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Fordele: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordele: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordele: "Safe departure, flight and landing."
Ulemper: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Fordele: "Great flight very happy"
Ulemper: "Not water for children."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "The food was excellent"
Ulemper: "A glass of wine free of charge would have been a nice addition."
Ulemper: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Fordele: "Boarding was quick, the staff was friendly, the plane was clean."
Ulemper: "I was really cramped in my seat and was unimpressed with the food."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Fordele: "Crew was friendly and efficient."
Ulemper: "Seats were pretty uncomfortable."
Fordele: "The ticket was affordable"
Ulemper: "The baggage rules are dubious at best."
Ulemper: "Water should be free on the flight"
Fordele: "great new aircrafts"
Fordele: "Not much."
Ulemper: "More space, entertainment, food options"
Ulemper: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Fordele: "The crew was great."
Ulemper: "The food was over priced for quality."
Fordele: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Ulemper: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Fordele: "The boarding process was easy"
Ulemper: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Ulemper: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Ulemper: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Ulemper: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Fordele: "Not much"
Ulemper: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Fordele: "Plane was great ."
Ulemper: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Fordele: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Ulemper: "Boarding, deplaning, and onboard service."
Fordele: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Ulemper: "Offer free snacks & drink. even for low fare flights."
Fordele: "Smooth ride"
Ulemper: "Customer Service"
Ulemper: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Fordele: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Ulemper: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Ulemper: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Fordele: "New plane..."
Ulemper: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Fordele: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Ulemper: "Have organized system !!!"
Fordele: "Had my own row"
Ulemper: "Boarding process in English and a little more organized"
Ulemper: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Fordele: "Seats had plenty of room."
Ulemper: "It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water."
Fordele: "Super fast boarding, quicker flight than expected"
Fordele: "Movies were good and seats were spacious. Not much service throughout the flight."
Ulemper: "Little service for water. Clogged toilet."
Fordele: "Business class seat can't recline to a flat seat"
Ulemper: "Quality of the seat."
Ulemper: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Fordele: "I liked the fact that the plane was empty and I had 3 seats to lay down and sleep"
Ulemper: "- no pillow, no blanket - late with no information (the plane on our gate was reallocated to another flight) - food was bad for the price and I was starving between the 2 meals"
Ulemper: "I was denied the vegan meal that I purchased for this flight. Two of the crew members treated me like they believed that I was lying and trying to scam a free meal. His list was inaccurate, but we were in the air and I had no wifi to download my receipt and prove it to him. Two of the crew members tried yolo derby me a glass of water (eventually I got at least that). Then they said they would provide a vegan meal, however what they gave me was vegetarian instead and I am allergic to dairy and grapes/wine so I could not eat it. I was very disappointed to see that Norwegian crew members are not well trained on this distinction. Further, all other beverages and meals were denied to me. I sat through a transatlantic flight with only the food and drink that I happened to bring on board myself. At no point did the crew members apologize or acknowledge that it was their mistake. This will be the first and last trip on Norwegian airlines for myself and my friends/ colleagues."
Fordele: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Fordele: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Ulemper: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Fordele: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Fordele: "Entertainment was great, as was having a usb port to charge devices."
Ulemper: "Didn't like that i had to pay for a blanket on an international flight."
Ulemper: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Ulemper: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Fordele: "Comfort was adequate. Flight staff were helpful and friendly."
Ulemper: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Ulemper: "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"
Fordele: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Ulemper: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Fordele: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Ulemper: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Fordele: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Ulemper: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Fordele: "Flight times avoid local traffic for departure and arrival."
Ulemper: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Fordele: "I liked the movie selection, that the seats reclined and the staff and food."
Ulemper: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Fordele: "Rude/ non helpful crew spoiled this flight."
Ulemper: "Rude/ non helpful crew spoiled this flight."