Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Ulemper: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Fordele: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Ulemper: "Still don’t have my luggage yet"
Fordele: "The crew."
Ulemper: "The time between flights."
Fordele: "Usual faultless KLM experience"
Ulemper: "Information on arrival time was not correct"
Fordele: "Comfortable seat, great crew."
Ulemper: "Flight delayed, no USB port and no entertainment"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Ulemper: "Delays, took my hand luggage into the hold,"
Fordele: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Fordele: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Ulemper: "Pay attention to passengers."
Fordele: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Fordele: "The flight was smooth, the service was friendly, and the food with plentiful."
Ulemper: "Too much activity in the cabin during the flight."
Fordele: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Fordele: "Best airline in the business quick efficient and outstanding service What else can you say"
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Fordele: "Very friendly onboard personnel - I really had kind of homy feeling."
Ulemper: "Nothing special"
Fordele: "Staff very pleasant"
Ulemper: "Evening snack was not the greatest breakfast was pretty food"
Ulemper: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Fordele: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Fordele: "Good flight, very attentive crew."
Fordele: "kLM staff was great."
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Fordele: "Good services!"
Fordele: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "Good service onboard, good food. On time."
Fordele: "Delayed flight but staff apologized as for safety reasons."
Ulemper: "Very late arrival"
Fordele: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Fordele: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Fordele: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Fordele: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Fordele: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Fordele: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordele: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordele: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Busboarding very slow. No Priority boarding.
Fordele: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Ulemper: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Ulemper: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Fordele: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Ulemper: "I really expected more from Austrian airlines."
Fordele: "Entertainment players"
Ulemper: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Fordele: "Awful airline. Will never get tickets through you again."
Ulemper: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Fordele: "The crew was great!"
Ulemper: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Ulemper: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Fordele: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Ulemper: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Fordele: "Efficient timely."
Fordele: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Fordele: "Very good drink service (one cold and one hot drink)"
Fordele: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Fordele: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Ulemper: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Fordele: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Ulemper: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Fordele: "Crew were amazing"
Ulemper: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Fordele: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Ulemper: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Ulemper: "Missed my flight!!!!!"
Fordele: "I had double seat all to myself so that was nice."
Ulemper: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Fordele: "Plane was half empty, so we could sleep on three middle seats"
Ulemper: "I would expect more (and better) food for 9 hour intercontinental flight"
Fordele: "Ground crew was very kind"
Ulemper: "My ordered vegetarian meal was missing on the way back :("
Fordele: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Ulemper: "I don't remember anything about the food."
Fordele: "they asked me if I wanted an upgrade to business class - nice"
Ulemper: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Ulemper: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Fordele: "We arrived on time"
Ulemper: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Ulemper: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Fordele: "Great staff, friendly and helpful."
Fordele: "surprisingly tasty meal, smooth and on time flight"
Ulemper: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Fordele: "The actual flight was professionally well-handled"
Ulemper: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Fordele: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Ulemper: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Fordele: "Seats, crew, nice plane"
Ulemper: "Delayed flight. Random boarding,"
Ulemper: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Ulemper: "Not enough snacks and no entertainment. Only an hour flight..."
Fordele: "The food was very good! And the movies you could choose too."
Ulemper: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Ulemper: "The delay in take-off"
Fordele: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Fordele: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Ulemper: "I have no negative comments about this flight. Everything went well."
Ulemper: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Fordele: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Ulemper: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Ulemper: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Fordele: "The flight was good, the food was good, the crew was excellent"
Ulemper: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Fordele: "Everything was wonderful ,except for the poor food."
Ulemper: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Fordele: "Service was spectacular. The United crew was awesome."
Fordele: "Excellent personnel. Will use Austrian Airlines again!"
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Ulemper: "I can’t think of anything to improve on."
Fordele: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Fordele: "A lot of seating space. very comfortable."
Ulemper: "You have to pay for wifi."
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Noise in aircraft. Transit time between flights was too short."
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Ulemper: "I was unable to make it to copenhagen due to missing my connection"
Fordele: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Fordele: "food wqs decent entertainment options were also good."
Ulemper: "nothing to complain about except leg space"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "The staff were ok"
Ulemper: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "reasonably comfortable seats"
Ulemper: "no thing to report"
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Mid day flight , no food or snack , how cheep will the airlines go?"
Fordele: "Quick flight and pleasant service. Seats were also comfortable"
Ulemper: "Walking out to the plane the markings weren’t great."
Fordele: "Jal is the best airline"
Ulemper: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"
Fordele: "premium economy"
Ulemper: "nothing, it was great!"
Ulemper: "Not enough characters to express my disappointment."
Fordele: "A good and safe flight"
Ulemper: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."
Fordele: "The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again."
Ulemper: "The seat was not well padded for the bottom.@9 m"
Fordele: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Ulemper: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Fordele: "Crew were pleasant."
Ulemper: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Fordele: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordele: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordele: "Safe departure, flight and landing."
Ulemper: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Fordele: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Ulemper: "No free booze!"
Fordele: "Smoothest landing I've ever experienced."
Ulemper: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Ulemper: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Fordele: "The crew was fine. Got there on time."
Ulemper: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Fordele: "Great flight very happy"
Ulemper: "Not water for children."
Fordele: "Entertainment, food, seats!"
Ulemper: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "Good choice of movies."
Ulemper: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Fordele: "Boarding was quick, the staff was friendly, the plane was clean."
Ulemper: "I was really cramped in my seat and was unimpressed with the food."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Ulemper: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Ulemper: "Superstrict baggage policy!!! Cramped seating. No free food or water!"
Fordele: "Crew was friendly and efficient."
Ulemper: "Seats were pretty uncomfortable."
Ulemper: "Water should be free on the flight"
Fordele: "Not much."
Ulemper: "More space, entertainment, food options"
Fordele: "The crew was great."
Ulemper: "The food was over priced for quality."
Fordele: "The crew was nice. Plane was on time"
Ulemper: "More up to date movies more Comfortable seat cushions"
Fordele: "Electronics available to charge phone and see location"
Ulemper: "Flight attendant physically tried to adjust my seat while I was sleeping and did not first ask me to do it myself. She should have asked me to wake up before taking upon herself to physically adjust the seat."
Fordele: "The boarding process was easy"
Ulemper: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Ulemper: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Ulemper: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Fordele: "Not much"
Ulemper: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Ulemper: "If they at least offered complimentary drinks and snacks."
Fordele: "Was not able to leave the country"
Ulemper: "Was not able to leave the country"
Fordele: "The crew was not friendly and there was nothing to like and will not recommend this airline"
Ulemper: "better organization from the ticket counter and the boarding. Very poor performance"
Ulemper: "Directions for check-in and bag allowances clear ahead of boarding, clear communication upon boarding & exit. I was repeatedly provided incorrect & conflicting information."
Fordele: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Ulemper: "Offer free snacks & drink. even for low fare flights."
Fordele: "Smooth ride"
Ulemper: "Customer Service"
Ulemper: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Ulemper: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Fordele: "New plane..."
Ulemper: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Fordele: "Had my own row"
Ulemper: "Boarding process in English and a little more organized"
Fordele: "Easy and fast boarding. Affordable prices"
Ulemper: "The crew could have been friendlier. The restrooms needs cleaning! And air freshener please !"
Fordele: "The crew"
Ulemper: "The comfort"
Fordele: "Super fast boarding, quicker flight than expected"
Fordele: "Movies were good and seats were spacious. Not much service throughout the flight."
Ulemper: "Little service for water. Clogged toilet."
Ulemper: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Fordele: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Fordele: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Fordele: "Entertainment was great, as was having a usb port to charge devices."
Ulemper: "Didn't like that i had to pay for a blanket on an international flight."
Fordele: "Service onboard was excellent and prompt. When we ordered items they arrived very quickly."
Ulemper: "Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long."
Fordele: "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."
Fordele: "Comfort was adequate. Flight staff were helpful and friendly."
Ulemper: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Fordele: "New airplane, Dreamliner"
Ulemper: "I bought premium tickets several months in advance but the airline overbooked those seats and we were placed on standby. Finally, we ended being downgraded to coach despite buying our tickets several months in advance without a reasonable excuse or compensation. The whole thing is very upsetting and disappointing."
Ulemper: "I didn’t like that they don’t even offer you water it you didn’t pay the $45 for the meal plan."
Ulemper: "I missed checkin by 2 minutes, because there was line of people checking in for later flights."
Ulemper: "doesnt refund fees for baggage if not used"
Fordele: "Comfort, screen with movies free"
Ulemper: "Meals are not free"
Fordele: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Ulemper: "That you have to pay for luggage and there was not food or beverage included"
Ulemper: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"
Ulemper: "I did put my initial reservation on hold which cost me $150 and to have 12 months to use my credit then I was told after 2 weeks by trying to book a different dates that Norwegian will not fulfill my credit anymore....therefore I paid $150 and then got screwed by them after collecting an extra $150....what a joke! Stay away from them... low-cost airlines are not worthy when you add all headaches. Never did I fly with them never will."
Fordele: "The plane was nice and comfortable. There was plenty of room to stretch out. The crew was friendly and they had a pretty good movie selection."
Ulemper: "You have to pay for everything individually. Even small snacks and water were not included."
Fordele: "Rude/ non helpful crew spoiled this flight."
Ulemper: "Rude/ non helpful crew spoiled this flight."
Ulemper: "They canceled flight at 1am, not much explanation to us. Only one person working at counter, Peaple started getting upset & confused. they sent us to the hotel outside the air port in Long Island. By the time we get there it was 3:30. Kids are crying & sleeping on the floor I felt so bad. Not knowing when we gonna fly until I went down to front desk in the morning. No call or email from Norwegian air. Whole thing was so crazy and handled unprofessionally. I’ll never use them."
Ulemper: "Lavatories broken and smelly, tray table broken."
Fordele: "Comfortable seats Plenty of legroom (Row 6 - Dreamliner) Professional, attentive crew Great entertainment system"
Ulemper: "Charged $15 per kilo for excess weight for carry-on baggage (amounted to $180!) Checked baggage weight limit lower than for all other major airlines (20kg/44lbs rather than 23kg/50lbs) No included meals on flight! (Apparently, you had to pre-order a meal in advance for an extra cost)"
Fordele: "I watched broad city so that was ok"
Ulemper: "It was freezing cold - passengers actually huddling together, wearing all their clothes, sleeping in crouch position. No blankets offered, or available and attendants were quite grumpy when asked. Asked for veggie meal before hand. This was treated as an imposition. When it arrived, it was pretty terrible and I decided not to eat it. Gave it to a fellow passenger who had been overlooked and was hungry. We boarded 7 hours late. We were given notice, but we were also required to come to the gate or miss our flight no later than 11:00 (check in shut at 12:00) this meant all of us spent an overnight at the gate. Plane boarded very early AM. No one apologized or offered any accommodation. Pilot actually told us about how frustrated he was, asked us to go out of our way to accommodate his crew. Some merit in this, except that passengers paid for their seats, and the crew were not particularly nice to us. Long story short: I cannot recommend."