Great flight Will go again!
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "This Transavia Airlines is not good at all."
Ulemper: "Many things cheaper does mean better."
Fordele: "Salimos a tiempo . El business es muy confortable"
Ulemper: "La comida horrible . No se limpian los baños"
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Fordele: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordele: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Ulemper: "Flight was delayed, had to run to my next connection flight."
Ulemper: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Ulemper: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Ulemper: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Fordele: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Ulemper: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Ulemper: "The plane was very hot"
Ulemper: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Ulemper: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Fordele: "On time and friendly crew"
Ulemper: "Boarding needs improvement"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The service"
Ulemper: "The food."
Fordele: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Ulemper: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Fordele: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Ulemper: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Fordele: "Flight duration"
Ulemper: "Very stingy with the drinks Cramped seats"
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "old screens and entertainment system leg room to small"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Comfort was better than on the previous Dash-8. Food was OK."
Ulemper: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Fordele: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Ulemper: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Ulemper: "Please Endeavour to put the expiration date on the food served in the flight."
Fordele: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Fordele: "Helpful and smiling cabin crew."
Fordele: "Nice seats, comfortable."
Ulemper: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Fordele: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Fordele: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Fordele: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Fordele: "Cabin Crew was awesome."
Ulemper: "Entertainment System was not working and no Non-veg food option in flight."
Fordele: "newer plane, good staff"
Ulemper: "need better and more food options, more often"
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Ulemper: "OLD OLD plane with hard seats and tiny screens"
Fordele: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordele: "Crew service"
Ulemper: "Flight delayed."
Fordele: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Ulemper: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ulemper: "It will be nice if economy class get at least a bottle of water!"
Ulemper: "Superstrict baggage policy!!! Cramped seating. No free food or water!"
Fordele: "Crew was friendly and efficient."
Ulemper: "Seats were pretty uncomfortable."
Ulemper: "Water should be free on the flight"
Fordele: "great new aircrafts"
Ulemper: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Fordele: "The crew was great."
Ulemper: "The food was over priced for quality."
Fordele: "The crew was nice. Plane was on time"
Ulemper: "More up to date movies more Comfortable seat cushions"
Fordele: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Ulemper: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Fordele: "Electronics available to charge phone and see location"
Ulemper: "Flight attendant physically tried to adjust my seat while I was sleeping and did not first ask me to do it myself. She should have asked me to wake up before taking upon herself to physically adjust the seat."
Fordele: "The boarding process was easy"
Ulemper: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Ulemper: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Fordele: "Smooth plane ride"
Ulemper: "Friendly staff on plane"
Ulemper: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Fordele: "Not much"
Ulemper: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Ulemper: "If they at least offered complimentary drinks and snacks."
Fordele: "Was not able to leave the country"
Ulemper: "Was not able to leave the country"
Fordele: "Plane was great ."
Ulemper: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Fordele: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Ulemper: "Offer free snacks & drink. even for low fare flights."
Ulemper: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Fordele: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Ulemper: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Ulemper: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Fordele: "New plane..."
Ulemper: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Fordele: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Ulemper: "Have organized system !!!"
Ulemper: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Fordele: "Super fast boarding, quicker flight than expected"
Fordele: "Movies were good and seats were spacious. Not much service throughout the flight."
Ulemper: "Little service for water. Clogged toilet."
Fordele: "Liked that the flight was not full and therefore could use 3 seats to stretch a bit. Modern plane and smooth flight. Cheap!"
Ulemper: "Tight leg space. No food or drinks besides water. Sits could be more padded. My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort. Not the most pleasing crew IMO. Just doing their jobs."
Ulemper: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Ulemper: "I was denied the vegan meal that I purchased for this flight. Two of the crew members treated me like they believed that I was lying and trying to scam a free meal. His list was inaccurate, but we were in the air and I had no wifi to download my receipt and prove it to him. Two of the crew members tried yolo derby me a glass of water (eventually I got at least that). Then they said they would provide a vegan meal, however what they gave me was vegetarian instead and I am allergic to dairy and grapes/wine so I could not eat it. I was very disappointed to see that Norwegian crew members are not well trained on this distinction. Further, all other beverages and meals were denied to me. I sat through a transatlantic flight with only the food and drink that I happened to bring on board myself. At no point did the crew members apologize or acknowledge that it was their mistake. This will be the first and last trip on Norwegian airlines for myself and my friends/ colleagues."
Fordele: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Fordele: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Ulemper: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Fordele: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Ulemper: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Fordele: "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."
Fordele: "Comfort was adequate. Flight staff were helpful and friendly."
Ulemper: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Fordele: "Price was decent"
Ulemper: "Cabin was baking hot throughout flight. Small selection of movies. No way to get comfortable in seat to sleep at all. Anytime food or beverage served light is on, so it was bright a lot of our red eye."
Fordele: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Ulemper: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Fordele: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Ulemper: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Ulemper: "I didn’t like that they don’t even offer you water it you didn’t pay the $45 for the meal plan."
Fordele: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Fordele: "Good seats, nice lighting, great air"
Ulemper: "FREEZING cold and very hard to sleep as a result, even with a purchased blanket"
Ulemper: "I missed checkin by 2 minutes, because there was line of people checking in for later flights."
Fordele: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Ulemper: "That you have to pay for luggage and there was not food or beverage included"
Fordele: "Flight times avoid local traffic for departure and arrival."
Ulemper: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Fordele: "I liked the movie selection, that the seats reclined and the staff and food."
Ulemper: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Fordele: "Rude/ non helpful crew spoiled this flight."
Ulemper: "Rude/ non helpful crew spoiled this flight."
Ulemper: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Ulemper: "They canceled flight at 1am, not much explanation to us. Only one person working at counter, Peaple started getting upset & confused. they sent us to the hotel outside the air port in Long Island. By the time we get there it was 3:30. Kids are crying & sleeping on the floor I felt so bad. Not knowing when we gonna fly until I went down to front desk in the morning. No call or email from Norwegian air. Whole thing was so crazy and handled unprofessionally. I’ll never use them."