Rude staff late departure uncomfortable seats no entertainment
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Fordele: "yes, seat is always ok , I'm not overweight"
Ulemper: "basically, nothing, just keep smiling"
Fordele: "Stewards dis perfect job"
Fordele: "Just in time take of and landing, staff friendliness"
Fordele: "Nice crew"
Ulemper: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Ulemper: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Fordele: "Good amount of leg space"
Fordele: "On time & clean"
Ulemper: "Can’t really say"
Fordele: "Amazing crew"
Fordele: "Perfect timing between flights."
Ulemper: "A small sandwich would have been nice:)"
Ulemper: "Small space in middle seat"
Fordele: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Ulemper: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Ulemper: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Fordele: "Timely departure and pleasant staff on board"
Ulemper: "It was cold during the flight,"
Fordele: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Ulemper: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Ulemper: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Ulemper: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Fordele: "Landing was a disaster"
Fordele: "Flight on time, and luggage was at destination. Crew OK"
Ulemper: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Ulemper: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Fordele: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Fordele: "Highly efficient transfer (45 minutes between flights)"
Ulemper: "too short a time to transfer between flights as a very long distance between gates,"
Fordele: "A bit more leg and knee room."
Ulemper: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Ulemper: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Fordele: "Everything was excellent"
Fordele: "Short flight, no major issues."
Fordele: "Nice flight freindly staff"
Ulemper: "Not comfertable chairs"
Fordele: "The crew was very attentive, generous and courteous."
Ulemper: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Ulemper: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Fordele: "On time, smooth takeoff and landing, friendly staff and crew"
Ulemper: "Everything was fine, even the legroom"
Fordele: "Staff was friendly and the flight was pleasant."
Fordele: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Ulemper: "Unprofessional very, very!"
Fordele: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Ulemper: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Ulemper: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Fordele: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Fordele: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Ulemper: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Fordele: "Decent between chare distance for a medium sized airplane (A321)"
Ulemper: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Ulemper: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Ulemper: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Fordele: "friendly, helpful crew"
Ulemper: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Fordele: "The check- in experience was simple and the seat entertainment system was excellent!"
Ulemper: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Fordele: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Ulemper: "Toilet was dirty"
Fordele: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
Fordele: "Exelent fly, service"
Fordele: "Airplane was clean. We traveled safe."
Ulemper: "They ran out of food options by the time they got to us. The arm rest didn't work. It was broken. No solutions were found to resolve the problem."
Irritererende forsinkelser og ventetid i lufthavn og flyver
We were 3 minutes late to the gate, along with at least a dozen other people trying to make this connection, but the flight did not wait for us. Awful. We were only late because there was only one person at the security checkpoint, and they checked every bag and every person one by one.
Everyone boarded and then we sat for well over an hour with occasional updates from crew that the airport was slow loading luggage. It's hard to believe the airline or airport are serious about COVID prevention when they deliberately leave customers in crowded conditions. First international flight I've had where passengers were charged for beer, wine, and even water.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Ulemper: "SAS had simply cancelled the flight and is effectively unreachable for the refund."
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Ulemper: "Helpful flight attendant, kind check in attendant"
Ulemper: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"
Fordele: "Check in was so easy."
Fordele: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Fordele: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Ulemper: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Efficient friendly service."
Ulemper: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "Check in at the airport gate was handled professionally."
Ulemper: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "Flight delayed and we sat on tarmac for 2 hours"
Fordele: "Crew Flight delayed. Said 30. Actual 1 hour"
Ulemper: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Fordele: "Great selection of movies."
Ulemper: "Sitting on runway for take off for some 40 minutes."
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Fordele: "Flight attendants"
Ulemper: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Fordele: "Crew, food"
Ulemper: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Boarding was smooth, luggage came out quickly."
Ulemper: "No entertainment, only coffee and tea served."
Ulemper: "Pay for a coke?"
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Fordele: "On Time, Friendly,well maintained equipment"
Ulemper: "No free drinks inner Europe...except water"
Fordele: "Not full. Kind crew."
Ulemper: "No complaints."
Fordele: "Very accommodating to me when I was flying solo with my 15 mo. old."
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Fordele: "The crew was ok"
Ulemper: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."
Fordele: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Ulemper: "There was no snack served."
Fordele: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Ulemper: "Chairs were narrow and not so comfy."
Ulemper: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Fordele: "I liked that we landed."
Ulemper: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Ulemper: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Fordele: "Just everything. On time, good service, relaxing flight. What else...?"
Fordele: "Everything was on time!"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "Delicious food"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Det var transport, og det fungerede helt som det skulle
Dublin AirPort security was awful. It took nearly 2:30 hours to check in and get through security
Fløj til tiden. Plads til håndbagagen i kabinen
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "The crew was great and everything about the whole experience was wonderful."
Fordele: "The seats were comfortable and the crew were very professional."
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Fordele: "Not super comfortable"
Ulemper: "Snacks/Drinks for free"
Fordele: "Crew were good. Boarding seemed to be good. When we eventually got going the flight was good and very quick (35mins)"
Ulemper: "We sat on the plane for 1 hour without moving anywhere as there was a discrepancy with the numbers they thought they had and the list (or something). When we were cleared for take off we then had to get in a massive queue before we could leave."
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "Very chip flight but expensive tricks about luggage paid my cabin bag but not allowed to check them I will never flight with Ryanair air."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Fordele: "They actually flew into the main airport"
Ulemper: "The whole priority thing is a total joke and just another way to f*** the passengers over why don’t they just give us a price without all this bloody nonsense of baggage"
Fordele: "Crew were good considering the difficult situation they found themselves in"
Ulemper: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "The plane didn't crash"
Ulemper: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Fordele: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Ulemper: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Ulemper: "Rude gate agent and they played the blame game as to why they were late!"
Ulemper: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
Ulemper: "We spent a lot of time standing in lines."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "Literally nothing."
Ulemper: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Ulemper: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Ulemper: "Very cramped and hot in The plane."
Ulemper: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Fordele: "Crew was great and always happy to help and answer to any questions we had. We paid for priority boarding so that made that easy."
Ulemper: "Check-in Counter Staff in Madrid (Barajas) airport really could benefit with Customer Services training or just hiring staff with better people's skills! ALso, you cannot do all in one counter. You have to do a line for check in, then to pay to check in luggage, you have to go a ANOTHER desk, do another line, and pay there, THEN, go back to the Check In desk to CHECK IN luggage. TO many unnecessary steps for a simple transaction."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Staff are nice and friendly plane and toilets very clean."
Ulemper: "Too pricey for hold luggage so everyone is taking hand luggage and not enough room on flight. My legs were really sore I felt uncomfortable and squeezed in."
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Fordele: "Every thing"
Ulemper: "Very good very grateful"
Fordele: "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Ulemper: "Arrival is horrific"
Fordele: "Nothing even though the advertised price was cheap by the time we added on all the other charges we could have flown with a more reputable airlines and it was not a deal by no means."
Ulemper: "Everything. Abrupt staff at check in and on board staff also had attitude.Seats where dirty .We stood outside to wait to board when the plane was not even there and lucky it was not raining as we would all have being soaked. I don't know why we had to stand outside in the cold when the plane was not ready."
Fordele: "Deboarding and never having to fly Ryanair again."
Ulemper: "Our inbound flight was cancelled. The outbound check-in agents we're rude. Forced to print our tix before arrival we "failed to read the fine print" that we were supposed to undergo a "visa check" before the gate. Whatever the heck that's about. First time requirement and totally obtuse. Gate agents did their best to humiliate. No inflight free services. Just be glad you aren't made to pay to pee (yet)."