Clean cabin and lavatories. Crew friendly, attentive and helpful.
Ulemper: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Ulemper: "Nada, I slept through this leg and the staff let me be."
Fordele: "About as good as they come."
Fordele: "Crew was very accommodating."
Ulemper: "Flight was overbooked which caused an hour delay."
Ulemper: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Ulemper: "We had a huge delay"
Fordele: "The boarding process was much easier and faster. No delayed flights."
Ulemper: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Fordele: "The crew was great! The entertainment was pretty good too."
Ulemper: "The cabin was WAY too warm."
Ulemper: "Swiss precision"
Ulemper: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Ulemper: "Same reason as above."
Fordele: "Spacious seating available/ snack/staff"
Ulemper: "No entainment"
Fordele: "All operations a-ok"
Fordele: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Ulemper: "No entertainment but short flight"
Fordele: "the crew was great."
Ulemper: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Fordele: "good availability of food"
Ulemper: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Fordele: "On time, nice crew"
Fordele: "The plane wasn't totally booked and very clean"
Ulemper: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Fordele: "Quick trip :-)"
Ulemper: "45 minute delay, but those are pretty understandable and unavoidable."
Fordele: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."
Fordele: "Very friendly and efficient Good food"
Ulemper: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Fordele: "Everything was as accommodating as possible."
Fordele: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Ulemper: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Fordele: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Ulemper: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Fordele: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Ulemper: "Very long time to board which resulted in flight leaving late"
Fordele: "Thank you for the sandwich!"
Fordele: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Ulemper: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Ulemper: "We had almost 8 hours delay"
Fordele: "Good crew and clean plane"
Fordele: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Ulemper: "Nothing to complain about"
Fordele: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Ulemper: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Fordele: "It was comfortable."
Ulemper: "No entertainment."
Fordele: "Crew were organized and pleasent. Lots of food."
Ulemper: "Seats in economy are tight."
Fordele: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Ulemper: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Ulemper: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Fordele: "Always replacement"
Fordele: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Ulemper: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Fordele: "Nicer plane, on time"
Fordele: "Decent comfort in the plane. Friendly staff."
Ulemper: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Fordele: "enough space for a bag below the seat in front and legs"
Ulemper: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Fordele: "Comfortable flight, quick boarding, great crew, good pilots."
Ulemper: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Fordele: "Crew was as helpful as they could be. A man fell ill during the flight and was carried into first class be the crew. There were screaming little kids placed all over economy with parents that did nothing about their high pitched screaming and I do mean screaming and screeching as a form of communication. There was only one much younger child that was in real distress and the Mom and Dad walked up and down the aisles trying to comfort that child and not disturb others passengers. The rows of seats were so close together that when the person in front of me reclined, I could not. get up from my seat and it was on the aisle! The young man sitting next to me just stood on the seat to climb out. We could have made an earlier flight, but the manger of the reservation desk in Tel Aviv was too lazy to check to see if we could switch to the earlier flight was easily make able with lots of seats, but I couldn't do it on line and she was busy talking to her friends. As a result, we had a 6 hour lay over in Zurich that was unnecessary."
Ulemper: "Alt kunne have været bedre."
Fordele: "the plan"
Ulemper: "seevce was bed 10! hour alihhvwiyhb2 snacks"
Ulemper: "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."
Fordele: "Good crew and friendly"
Ulemper: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Fordele: "Good food good movies"
Ulemper: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Fordele: "In flight entertainment system and food. Courteous crew."
Ulemper: "That they destroyed one of our suitcases"
Ulemper: "The head phones are terrible."
Fordele: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Ulemper: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Ulemper: "Tell passengers the truth from the start!"
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Treated very poorly no hotel stay in the airport for 24 hour"
Fordele: "love georgia!!"
Fordele: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Ulemper: "Turkish Canelled my flight"
Ulemper: "My lugged lost"
Ulemper: "My luggage arrived wet unprotected fron rain"
Fordele: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Ulemper: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Ulemper: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Fordele: "Food was good"
Ulemper: "Hour and a half delay"
Fordele: "Excellent food"
Ulemper: "Long wait for toilet"
Fordele: "The flight didn't take too long"
Ulemper: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."
Fordele: "customer service, food, entertainment."
Ulemper: "small seats"
Ulemper: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
Fordele: "This flight was perfect, good food and excellent crew."
Ulemper: "My luggage did not arrive with me from Istanbul but they put on the next available flight, so big deal"
Fordele: "This was one of those flights where everything was easy. Boarding was on time, relaxed. In fact, everyone was relaxed. We were ready to fly early, passengers spread out in the empty plane with lots of pillows and blankets, food was given immediately to accommodate passengers who were fasting for Ramadan. The screens worked well, lots of game and movie options. Only problem... No gin and tonic! In fact, no alcohol at all on this route."
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Ulemper: "It was very hot during the entire flight."
Fordele: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Fordele: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Ulemper: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Fordele: "Entertainment was very nice."
Ulemper: "Bath room was not clean during the flight. Flight attendants can be nicer."
Ulemper: "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
Fordele: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Ulemper: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
Ulemper: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Fordele: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Fordele: "The crew were very nice al of them."
Ulemper: "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
Fordele: "Good attitude of aircrew"
Ulemper: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Fordele: "Great food; plenty of room to stretch out (we flew business class)."
Ulemper: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Fordele: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Ulemper: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Fordele: "service always good"
Ulemper: "on the last flight didn't even have a personal monitor"
Fordele: "The food was decent, as well as the movie selection."
Ulemper: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Fordele: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Ulemper: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Fordele: "The meals and the service, even in economy class."
Fordele: "Food and service very good"
Fordele: "The crew and flight it self was great"
Ulemper: "Tuna sandwich not good and flight was an hour delayed"
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "It was cancelled and scheduled next day"
Fordele: "Upgraded to business class for a reasonable fee."
Fordele: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "Any entertainment"
Ulemper: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Ulemper: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Ulemper: "Too high price tickey and had to buy luggage"
Fordele: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Ulemper: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Fordele: "The cheese sandwich was good."
Ulemper: "Flight left late. Airport employees weren't helpful. The plane was hot."
Fordele: "Business class for great price but I’m tall and not much extra legroom"
Ulemper: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Fordele: "Friendly service, good food."
Ulemper: "A bit too cold."
Ulemper: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Fordele: "The crew was nice"
Ulemper: "The boarding process and the fees"
Ulemper: "The gate was moved three times."
Ulemper: "It was a different way later flight"
Ulemper: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Ulemper: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordele: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Ulemper: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Fordele: "The captain and his crew were excellent on this flight as well, and stayed friendly and attentive to passengers throughout the flight."
Ulemper: "There was some issue with the entertainment device which stopped working towards the last 3rd of the trip. I could live with this problem and hope will never have any bigger issues going on during flights, it was just a little bit annoying, especially for the kids, but not such a big deal :)"
Fordele: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Ulemper: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Ulemper: "Boarding a blitz chaotic"
Ulemper: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Fordele: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Ulemper: "The cheese sandwich was awful."
Fordele: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Ulemper: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Ulemper: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Ulemper: "Flight overbooked and once they agreed to let me on the flight was delayed for hours. Made me remember why I fly BA now most of the time"
Ulemper: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Fordele: "The crew was very carrying and attentive. Even food was okay."
Ulemper: "I asked at the Frankfurt Airport if we could do upgrade to Economy Premium.... The answer was NO !! The plane was full. On the plane there was an announcement that there is 2 seats available at EP..... At this point I was so upset that decided not to go for it. The land crew didn't do their job !!! Well...."
Fordele: "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Ulemper: "Everything's was fine"
Fordele: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Ulemper: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Ulemper: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."
Fordele: "Flight more or less on time - efficient"
Ulemper: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Fordele: "Lost my tablet and it was returned to me! Great staff."
Ulemper: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
You have to pay for water. FOR WATER.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
The trip was smooth and the service was excellent.
Fordele: "Fuck Kayak for stealing my money and not allowing me to fly. I hope you lose all your business and force to shutdown."
Ulemper: "Kayak are nothing but fraud. Pure fraud. Took my money and I didn’t get the chance to travel."
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "Plane is clean and comfortable. Boarding was great."
Ulemper: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Fordele: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Fordele: "Seating room, food, and service"
Ulemper: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Ulemper: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordele: "Crew Flight delayed. Said 30. Actual 1 hour"
Ulemper: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Fordele: "On time."
Ulemper: "The cabin crew was detached, and curt."
Ulemper: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "Delay and poor information. Staff confused at check in..."
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Fordele: "Crew was friendly and helpful."
Ulemper: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Fordele: "The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again."
Ulemper: "The seat was not well padded for the bottom.@9 m"
Fordele: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Ulemper: "Chairs were narrow and not so comfy."
Fordele: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordele: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Ulemper: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."
Fordele: "SAS plane, customer service and meals."
Fordele: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Ulemper: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Fordele: "On time...and the staff was great"
Ulemper: "Seat cushions"
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Ulemper: "Flight delayed too long, 2 hours. No snacks, only drinks."
Ulemper: "Older plane with no entertainment"
Fordele: "The crew was incredibly friendly"
Ulemper: "I would have appreciated a vegetarian option for the meal."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "It was a clean plane and entertainment was good."
Ulemper: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Fordele: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Ulemper: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Fordele: "Modern plane, great entertainment system"
Ulemper: "Paying for booze, vegetarian breakfast is awful."
Fordele: "Upgraded 2 biz 4 reasonable $, everything great"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Fordele: "Terrible crew rude and impolite"
Ulemper: "Direct boarding."
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Ulemper: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Ulemper: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Ulemper: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Fordele: "We actually made it"
Ulemper: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Ulemper: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Ulemper: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Fordele: "I got to my destination"
Ulemper: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Fordele: "We arrived safely"
Ulemper: "Said on time until we arrived at airport gate- then said delay with no reason given and no one to speak to. Estimated time kept getting pushed back. If had known if long delay would have stayed in Santander and enjoyed day. Poor customer service and frustrating delays."
Ulemper: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Fordele: "Nice and cheap."
Ulemper: "The window was in the wrong place so I got a bad neck trying to look out."
Ulemper: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Fordele: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Ulemper: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Ulemper: "Very cramped and hot in The plane."
Ulemper: "Being delayed an lied too"
Ulemper: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Ulemper: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Ulemper: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Ulemper: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Fordele: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Ulemper: "They called boarding a long time before it actually started. Food available was not so good."
Fordele: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Ulemper: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Fordele: "Staff are nice and friendly plane and toilets very clean."
Ulemper: "Too pricey for hold luggage so everyone is taking hand luggage and not enough room on flight. My legs were really sore I felt uncomfortable and squeezed in."
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Fordele: "I ultimately got to my destination."
Ulemper: "- Was charged left and right until I paid twice for my ticket. I even paid to get my boarding pass. - Boarding was a mess. Passengers were blocked in a hot area, then in the stairs for an hour before boarding - Flight was an hour half late - Flight crew was rude and systematically failed to resolve a seat assignment problem. They mocked a passenger instead of admitting they were wrong about not checking for the error in the seat assignment - More of an annoyance; Flight crew was constantly selling stuff, from drinks to cheap fragrance and scratch lottery cards. In summary, Ryan Air is a scam and an embarrassment to the industry."
Fordele: "great service, no turbulence"
Ulemper: "Not very comfortable seats"
Ulemper: "It was our first trip with Ryanair and it is really low low cost, compared to Norvegian and other low cost airlines. Never again - first and last time...."
Fordele: "The Gin and Tonic"
Ulemper: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Fordele: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Ulemper: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."