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The food and drinks were sub par.. the crew onboard was terrific, awesome bunch and so helpful.. check in could have been better as I did not get my boarding pass for connecting flight, this was a nuisance as I had to get to another desk at Istanbul Airport before transitioning to the International flights terminal. Insufficient ground staff at the Business class travel services desk. Ground staff at Istanbul airport are not very helpful and can be quite rude. But 10 thumbs up for the flight crew, thank goodness they made our flight so comfortable.
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Fordele: "Crew was great."
Ulemper: "Boarding could have been better"
Ulemper: "Alt kunne have været bedre."
Ulemper: "Need better food"
Fordele: "The crew was attentive"
Fordele: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Ulemper: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Fordele: "Mediocre seats, very friendly staff."
Ulemper: "Better food options, more comfortable seats, easier access to wi fi"
Fordele: "Food is not bad"
Ulemper: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Fordele: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Ulemper: "Hot, like super hot, in the aircraft. It was horrible."
Ulemper: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Ulemper: "The flight was late, with no explanation."
Fordele: "Food and service in business class were splendid."
Ulemper: "Absolutely nothing!"
Fordele: "Entertainment was good."
Ulemper: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Ulemper: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Ulemper: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
Ulemper: "How one of the crew deal with my little boy when he walked on the plane because he felt boared"
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "Never got the chance to actually try it."
Ulemper: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Ulemper: "Same thing happen with the kosher meal on the second flight."
Fordele: "Last my lagge"
Ulemper: "It should be connected fight with my other flight"
Fordele: "Arriving safely"
Ulemper: "Seats horrible, food not eatable, poor service"
Fordele: "Smooth flight, great food"
Ulemper: "Other passengers."
Fordele: "All went well with security and boarding."
Ulemper: "Rough air and turbulence"
Fordele: "Good food and comfortable seats"
Ulemper: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Good food, very polite and attentive staff."
Ulemper: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Ulemper: "Delayed yet again"
Fordele: "The Food"
Ulemper: "The seat size"
Fordele: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Ulemper: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Fordele: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Ulemper: "TV screen very far from the seat and could only interact with it via the remote control."
Ulemper: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Fordele: "Half of the plane was empty so most passengers were sleeping"
Ulemper: "customer service at,istanbul airport was terrible no help nobody knows English at international airport. all they have to speak is Turkce all the way from Istanbul to Atlanta they serve Pasta. very rode is this the standard of good airline?"
Fordele: "food was good."
Ulemper: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Ulemper: "Everything was good"
Fordele: "The service and the meals, even in economy class."
Fordele: "Great customer service and food!"
Ulemper: "Nothing. They were great!!"
Ulemper: "Not enough leg room."
Fordele: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Ulemper: "Chaotic boarding procedures in Istanbul airport."
Fordele: "Same as above"
Ulemper: "Same as above"
Ulemper: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."
Fordele: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Fordele: "Crew, plane, entertainment."
Ulemper: "That it took 4 day's to get my luggage. I deserve to be compensated."
Fordele: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Ulemper: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Fordele: "Everything was great!"
Fordele: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Fordele: "I liked how generous they were with food and drinks"
Ulemper: "Free WiFi could have made the flight a lot better"
Ulemper: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Fordele: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Fordele: "The crew was informative"
Ulemper: "Inflight sandwiches"
Ulemper: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Fordele: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Fordele: "Fantastic gate agents!"
Ulemper: "The food was terrible."
Fordele: "Just as I expected. And I made my last connection easily."
Ulemper: "They left my bag off the plane. Ridiculous."
Ulemper: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Fordele: "Crew was great and professional."
Ulemper: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Fordele: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Ulemper: "The earphones could have worked!"
Fordele: "The flight was smooth, the service was friendly, and the food with plentiful."
Ulemper: "Too much activity in the cabin during the flight."
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordele: "Crew were great, food, entertainment, seat and everything else was great as well."
Fordele: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Fordele: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordele: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Ulemper: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Fordele: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Fordele: "Boarding agent extra effort to improve my seating!"
Ulemper: "Food amount less than expected."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "wasn't able to take the flight since I missed it"
Fordele: "Face recognition was amazing"
Ulemper: "Too hot on plane"
Fordele: "The seats seemed to have more space on this plane which was nice."
Ulemper: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Ulemper: "Flight was cancelled."
Ulemper: "They have mabaged to lost my luggage"
Ulemper: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordele: "Decent seat size. Sorta slept the whole flight."
Fordele: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Ulemper: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Fordele: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordele: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Fordele: "Got to Amsterdam on time and everything was great including the staff"
Fordele: "Ground staff at Manchester very helpful"
Ulemper: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Fordele: "great choice of entertainment content, friendly crew"
Fordele: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Ulemper: "As above"
Fordele: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Ulemper: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Fordele: "Flight attendants tried their best given what they had to work with."
Ulemper: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ulemper: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Fordele: "Clean plane , good crew ,"
Ulemper: "they didn't load my baggage from flight 1 to 2"
Fordele: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Ulemper: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Fordele: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ulemper: "New variety of food"
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Ulemper: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Fordele: "Crew was attentive. Timings were spot on."
Ulemper: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ulemper: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Fordele: "I like the comfortable seats"
Ulemper: "Service lag a little"
Fordele: "All went right namely the seats but the luggage condition is the worst"
Ulemper: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Fordele: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Ulemper: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Fordele: "The entertainment options were great."
Ulemper: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Ulemper: "The craft is a bit old. Harsh landing."
Ulemper: "boarding wasn't good."
Fordele: "Air France personnel is always really helpful"
Ulemper: "Food and comfort in short haul are not the best - but the flight is short..."
Fordele: "Crew was nice movie selection was good."
Ulemper: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Ulemper: "they lost our luggage very inconvenient"
Ulemper: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Ulemper: "Not much legroom."
Fordele: "Cheap ticket"
Ulemper: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Ulemper: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Ulemper: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Fordele: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Fordele: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Ulemper: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Ulemper: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Fordele: "Very good male crew member. Pilot genuinely apologetic for the delay."
Ulemper: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Fordele: "The cabin crew were excellent"
Ulemper: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Ulemper: "Couldn't make the connection....Overall....an aweful experience!"
Fordele: "The friendliness and courtesy of the staff."
Ulemper: "One piece of my luggage was left behind in Paris."
Fordele: "The space and the people"
Fordele: "Speed, courtesy of the flight attendants"
Ulemper: "Landing was a bit rough, understandable due to the weather."
Fordele: "The cheese and the bread"
Ulemper: "The unprofessional staff during boarding and food serving"
Fordele: "It was Amazing staff helpfull and fresh.. love it"
Ulemper: "Flight of almost 3 hours was not entreteiment at all just magazines."
Ulemper: "They lost my luggage"
Ulemper: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Fordele: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Ulemper: "TV was too slow."
Fordele: "leg space in plane"
Fordele: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Fordele: "Efficient check-in."
Ulemper: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Fordele: "It was clean The crew was very kind Food was very good Flight was on time"
Ulemper: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Fordele: "Crew was wonderful Helpful, pleasant, capable"
Ulemper: "Waiting for late passengers & their luggage"
Ulemper: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Fordele: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Ulemper: "The wi-fi did not work on our flight"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Fordele: "Everything is good"
Fordele: "All except food"
Fordele: "every thing was great. Could not have been better."
Ulemper: "It was perfect."
Fordele: "The flight was relatively short, so that was nice."
Ulemper: "It left a lot to be desired for a Business Class fare."
Ulemper: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Fordele: "Crew was great."
Ulemper: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Ulemper: "Flight could not taken off in 7 hours delay"
Ulemper: "flight was delayed 4 hours"
Fordele: "The crew was very kind and helpful. Boarding was much more smooth compared to my flight to WAW."
Ulemper: "The seat creaked a lot and seemed to disturb the person sitting to my left when I moved the sitting part forward or back when I needed to."
Fordele: "Crew provided great service."
Fordele: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Ulemper: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Fordele: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Ulemper: "The crew was very nice"
Fordele: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Ulemper: "everything . first they have to learn English"
Ulemper: "Same as before"
Ulemper: "So late. Missed next flight. Could have been ok had crew got me off plane quicker like promised."
Fordele: "They gave decent food and some decent movies and ok songs to listen too."
Ulemper: "Not enough good movies to watch. Perhaps put on some Spanish movies and music along with more variety Polish and Russian movies and music. I was stuck in middle of two old people that kept farting a lot."
Ulemper: "Too strict on baggage weight"
Fordele: "Flawless boarding, on time, nice crew."
Ulemper: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."
Ulemper: "Crew was having dificulty communicating in English."
Fordele: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Fordele: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Ulemper: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."
Ulemper: "Crew was grumpy. It was a problem to get a full glass of water. It was always a half of glass and no ice. Even in warm pop-no ice Food was not up to standards. Seats no leg room If crew was nice and smiled. Would have helped"
Fordele: "Great flight lots of leg room"
Fordele: "The crew were ok"
Ulemper: "Delays and bag checkin policy."
Ulemper: "Lost an hour changing planes."
Fordele: "Comfortable, civilized"
Ulemper: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Ulemper: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."
Fordele: "Boarding process was fine."
Ulemper: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""
Fordele: "All the rest"
Ulemper: "I bought economy ticket, yet I had to pay extra for my suitcase"
Fordele: "The flight was on time. No delays."
Ulemper: "It was nothing I did not like this time."
Ulemper: "no food was served, only water. no entertainment was offered."
Fordele: "The flight attendants seemed nice and courteous."
Ulemper: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Fordele: "Nothing. 0/10 do not recommend."
Ulemper: "The complete and total lack of a flight."
Fordele: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Ulemper: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Fordele: "Absolutely nothing about checking in process. It was a nightmare."
Ulemper: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Fordele: "We liked the cabin crew, they were friendly and helpful."
Fordele: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Fordele: "short. smooth flight with no issues"
Ulemper: "all good"
Fordele: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Ulemper: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Fordele: "Very helpful staff during boarding very good dinner"
Ulemper: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Fordele: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Ulemper: "Nothing really."
Fordele: "Nothing was good"
Ulemper: "Seats are for small legs No food No water to drink"
Fordele: "I guess the plane could have been cancelled, so I should be happy with that."
Ulemper: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Fordele: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Ulemper: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."
AA is by far the WORST possible airline EVER! flight was delayed due to computer outage and absolutely RUDE ticketing/gate agents
Fordele: "All good"
Ulemper: "Free cup of tea!! Perhaps lightly more leg room"
Ulemper: "Ability to check in earlier."
Ulemper: "I badly needed more leg room."
Fordele: "The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat."
Ulemper: "The seats were a little uncomfortable but to be expected on long flights."
Ulemper: "Flight left late from London."
Fordele: "Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!"
Ulemper: "Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases."
Ulemper: "Jg bryder mig ikke så meget om BA. Deres hjemmeside og måde at håndtere køb af billet er ikke ok når man ikke er britisk"
Ulemper: "Departing on time."
Ulemper: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Ulemper: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Ulemper: "Crews service"
Fordele: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."
Fordele: "The food was good and the crew was friendly and attentive."
Ulemper: "HOT. The plane was 90% of the time. It would tease you just long enough to start to fall asleep, then bam! You wake up in a sweat. It was 9.5 of 10 hours of a low boil sweat. The most uncomfortable flight I've ever been on. Apparently a known issue, including the condensation leaks on people sitting next to the window. (Guessing that's why the A/C was left off.) Also one of the bathrooms was quickly out of service. Another would auto flush if you tried to sit down. And another the green light was on whether occupied/locked or not. So 3 of 4 in Economy had at least some kind of malfunction. The power tinting windows never responded to the buttons - assumed they were on master override. Finally, the seats were pretty compact. I would describe World Traveler on BA (aka Economy) more like the new compact Basic Economy offered on other carriers. Seats were very small and leg room consumed by some kind of service boxes. I'm hoping to all things holy that our return flight is actually an American Air flight instead of BA direct. Really afraid of another 10+ hours of torture."
Fordele: "On time depature"
Ulemper: "Little amount of snacks available Small quantity of food for the meal"
Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."
Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."
Fordele: "Old airplane very outdated entertainments system and seats are very narrow ."
Ulemper: "Old airplane very outdated entertainments system and seats are very narrow ."
Ulemper: "Entertainment system did not work properly"
Fordele: "Crew was great. Accommodating and welcoming."
Ulemper: "Food quality could have been better. Snack was very poor before landing."
Ulemper: "Old entertainment systems. No charging for phones."
Ulemper: "Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades."
Fordele: "That we finally made a flight to Rome"
Ulemper: "Too tired to comment"
Fordele: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Ulemper: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Ulemper: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Fordele: "Plane was comfortable staff friendly. On time smooth flight"
Ulemper: "Food was almost none existent when we wanted a snack."
Ulemper: "I purchased a business class seat, fully paid six months in advance. There was a last minute change in the type of aircraft, I was downgraded to economy plus. BA never tried to contact me in advance or gilve me any other options. It was a nasty surprise but I had no other choice."
Fordele: "Boarding was quick and smooth."
Ulemper: "No complimentary drinks. And a stewardess had no idea which countries’ passengers needed to fill out a travel card for UK. I wasted all that time only to find out I did not have to."
Fordele: "Longer flights make for more friendly and relaxed crew members!"
Fordele: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Ulemper: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."
Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."
Fordele: "The crew was wonderful"
Ulemper: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Fordele: "The crew at the airport in Innsbruck and on the flight were very nice and accommodating."
Ulemper: "The seats are worn and uncomfortable. They will not check your bag through if you made your flight bookings separately. Had to leave the airport to pick up my bag, re-check it and come back through security. Would not have made it if the flight crew hadn't let me exit the airplane first!"
Fordele: "Very helpful crew, smooth flight, choice of small meal - great"
Ulemper: "No entertainment but it is a short flight"
Fordele: "Very smooth security and boarding process at Gatwick. It was worth the extra $11 to have pre-selected my seat, 9C, in the second row of Coach on the aisle. The seating was a bit cramped, and the flight was full, but being up front made everything more pleasant. The landing process in Valencia went very well, and the metro to the town center was very efficient."
Ulemper: "The flight attendants had some problems initially with the electronic card reader for taking payments for food and beverage. It's always a bit jarring to me to be onboard an airplane where there's not a single complimentary beverage option, but I know it's common on many non-US carriers."
Ulemper: "it departed late and with the fare I paid not even free water was served."
Fordele: "Helpful flight attendants"
Ulemper: "8 hour flight with only one meal and barely a snack Seats were quite tight"
Fordele: "Very pleasant crew"
Fordele: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Ulemper: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Ulemper: "It was very cold! Too much air conditioning."
Ulemper: "Mangler benplads"
Fordele: "Clean plane with good crew"
Ulemper: "Come on BA, you are meant to be a service airline..... not completing with EasyJet and Ryanair....."
Fordele: "The flight left on time and arrived on time The open skies lounge in Orly The meat and cheese platter was pretty good"
Ulemper: "The club sections have three seats with the middle seat blocked so it is like you are in coach nothing special at all. Easy jet with paying for up front seats is better value."
Fordele: "My flight was changed at airport"
Ulemper: "Barely made flight-- no help offered"
Fordele: "Crew was fine. Didn't really do much."
Ulemper: "No food or beverage served on this 1.5 hour flight unless you paid extra. Not even water. Had to pay extra to select seats. You could wait until the day of the flight and do it for free. I wish I was informed of this before purchasing the non-refundable ticket. BA "customer service" was absolutely no help on this front and merely reiterated their policy. They are NOT a premium carrier and their practices have relegated them to bargain carrier status. I will not fly BA again."
Fordele: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Ulemper: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Fordele: "BA was great especially in JFK"
Ulemper: "Booked through Kayak and my mums ticket was voided so couldn't board had to buy her a new ticket"
Fordele: "Punctual on time"
Ulemper: "A measly bar for breakfast, even Michael O Leary would laugh at that."
Fordele: "The crew were very welcoming and took care to explain what was happening and why."
Ulemper: "The new 'pay-as-you-go' model makes this premium national carrier more like a budget-end option. For instance, with the refreshments, not only do they not accept cash, but they don't accept the full range of bank cards (from main stream European banks). It was as frustrating for the crew as for the passengers."
Fordele: "Comfort of plane"
Ulemper: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"