Fordele: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Ulemper: "No suggestions."
Ulemper: "Nothing. Flight was amazing"
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Ulemper: "It's KLM. What else do you need to know."
Fordele: "Information sharing by pilots and crew. Economy class leg room is good."
Ulemper: "All good up to the level"
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ulemper: "Everything was OK"
Fordele: "Excellent crew, good food & movie selection."
Ulemper: "I congratulate the KLM crew!"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "Friendly crew"
Ulemper: "KLM lost one piece of my luggage"
Fordele: "Good beverage service."
Ulemper: "Over an hour delayj for departure."
Fordele: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Ulemper: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Fordele: "The flight crew was so friendly and the food was really good."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Like the overall KLM experience"
Ulemper: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Fordele: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Fordele: "The crew was amazing and the food was great."
Ulemper: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Fordele: "Everything was good except for the entertainment consul for one of our seats."
Ulemper: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Fordele: "the crew was nice"
Ulemper: "Seat confort on long flights, leg rooms,"
Fordele: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Good comfortable seat with extra leg room. Pleasant crew."
Fordele: "Boarding agent extra effort to improve my seating!"
Ulemper: "Food amount less than expected."
Ulemper: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Staff very pleasant"
Ulemper: "Evening snack was not the greatest breakfast was pretty food"
Fordele: "Good flight, arriving well on time."
Fordele: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ulemper: "Didn’t happen."
Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Ulemper: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "Cabin crew were very professional."
Ulemper: "Aircraft returned to gate due to fault and was delayed for 45 min."
Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordele: "Absolutely nothing!"
Ulemper: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordele: "The flight crew was nice. Plane departed/arrived on time."
Ulemper: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Fordele: "Got to Amsterdam on time and everything was great including the staff"
Fordele: "Loved the service...everything was excellent"
Ulemper: "The bus class seat was a bit narrow at the feet"
Fordele: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Fordele: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordele: "Catering is ok"
Ulemper: "Seats comfort really old school"
Fordele: "quick boarding, responsive Airline stewardess, very polite."
Ulemper: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Fordele: "Spacious cabins, friendly service"
Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."
Never happened. Lufthansa canceled numerous flights. Had to stand in line at Frankfurt Airport for 6 1/2 hours to rebook. Had to bypass Paris.
The flight attendants were quite abrupt with answers to legitimate questions. The flight was okay, i.e., the flight was smooth,
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Fordele: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Ulemper: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Fordele: "The crew on-board was nicer this time"
Ulemper: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Fordele: "Everything was great"
Ulemper: "I’d honestly pay more for childless flights"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Crew was really wonderful"
Ulemper: "Seats were not comfortable and the food was terrible"
Ulemper: "Improving customer service during delay but overall good"
Fordele: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Ulemper: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Fordele: "Service and the crewe was very kind"
Ulemper: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Luggage space, comfortable seat.. huge plane"
Ulemper: "Food could be improved."
Fordele: "Quick, efficient, relaxing."
Fordele: "Arrived/departed on time and didn’t lose luggage"
Ulemper: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."
Ulemper: "Seats way too small and tight. Flight delayed over and over."
Fordele: "Staff was great."
Ulemper: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Fordele: "Crew were professional and friendly"
Ulemper: "Small seats"
Ulemper: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Ulemper: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Ulemper: "Flight was 2 hours late in departing from Frankfurt."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "The seats are comfortable and the plane was clean and well-presented."
Ulemper: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Fordele: "Professional, efficient, full, nice sandwich and coffee."
Ulemper: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Ulemper: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Fordele: "Enough space for my legs, cabin crew okay"
Ulemper: "No entertainment"
Fordele: "It was very relaxing."
Fordele: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Ulemper: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Fordele: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Ulemper: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Ulemper: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Fordele: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "You can't beat the German's at efficiency. Awesome!"
Ulemper: "Houston isn't their hub and I have to put up with United."
Fordele: "The crew was nice and professional."
Ulemper: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Fordele: "Crew was fantastic."
Fordele: "Title says it all Short flight"
Fordele: "Everything was pretty good. Except for the seats."
Ulemper: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Fordele: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Ulemper: "Delay time should be posted accordingly at the gate."
Fordele: "Standard short flight."
Ulemper: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Fordele: "flight crew was very nice,"
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Ulemper: "The plane was small. It was a quick flight though."
Fordele: "Crew was sour."
Ulemper: "Crew could have been friendly."
Fordele: "Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable."
Ulemper: "I can’t think of anything to improve on."
Ulemper: "Only serving beef as meal in economy was not great. A choice would be better."
Fordele: "A lot of seating space. very comfortable."
Ulemper: "You have to pay for wifi."
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Ulemper: ""sporty" landing in Washington :)"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "On time"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Love the service on Alaska. Crew were incredibly nice!"
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "Timely & helpful"
Fordele: "on time polite staff comfortable flights with free coffee"
Ulemper: "charging for bags"
Ulemper: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Fordele: "Efficient processing of passengers onto aircraft."
Fordele: "The crew was so amazing and friendly!!"
Fordele: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordele: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordele: "Safe departure, flight and landing."
Ulemper: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Ulemper: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Ulemper: "Not water for children."
Fordele: "Quality of service and equipment"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Ulemper: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Fordele: "Everything was great"
Ulemper: "Nothing to mention"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Smooth flight with friendly crew"
Ulemper: "Small plane"
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "Ground crew was very helpful and flight was comfortable."
Ulemper: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Ulemper: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Fordele: "Yeah Everything well organized"
Ulemper: "I believe so"
Fordele: "I loved the different features on the screen and the excellent. Customer service on this flights"
Ulemper: "The space on the seat."
Fordele: "The crew was astounding"
Ulemper: "I not get to go my flight, I couldn't get reimbursement"
Fordele: "Despite being a short flight, they gave food"
Ulemper: "Nothing. All ok"
Fordele: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ulemper: "Seat angle adjustment was not the most comfortable for sleeping."
Fordele: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Fordele: "It was very comfortable and pleasant."
Ulemper: "Could be a little better the service, the dinner was late"
Fordele: "Great newer plane, great service!"
Ulemper: "Entertainment worked sporadically"
Fordele: "The schedule and timing"
Ulemper: "The airport, some of the crew, the aircraft seats, the entertainment system"
Fordele: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "Plane is old and entertainment facilities are no longer appropriate"
Ulemper: "There was no entertainment available."
Ulemper: "Everything very good"
Ulemper: "Excelente aerolínea"
Fordele: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Fordele: "Service and crew are great"
Ulemper: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Fordele: "Great service, decent food"
Ulemper: "There was no WiFi on the plane"
Ulemper: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Fordele: "Food was good. Crew nice and professional."
Ulemper: "Landing was not so smooth."
Fordele: "It was a wonderful flight and service . Hospitality and welcoming."
Ulemper: "Nothing everything was amazing ."
Fordele: "It was ok fligh"
Ulemper: "Food was not so good"
Ulemper: "Flight cancelled because of weather"
Fordele: "Easy, fast, comfortable, no hassles"
Fordele: "Free snack and drinks. Good service."
Fordele: "The food, entertainment, and service. Waited for me after almost missing my flight."
Ulemper: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Fordele: "Cabin crew very friendly and caring."
Ulemper: "Airport services and lounge are OK."
Fordele: "Crew was nice and responsive"
Ulemper: "The overall experience is regular at best"
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Ulemper: "It was delayed"
Ulemper: "only there were del;ay at JFK"
Fordele: "On time departure and arrival"
Fordele: "Pretty decent"
Ulemper: "Not much"
Fordele: "That it was a night flight"
Ulemper: "No airconditioning, no food choice, no space."
Fordele: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Ulemper: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Fordele: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Fordele: "I like service of AF"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Fordele: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Fordele: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Ulemper: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Fordele: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Ulemper: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Fordele: "I do appreciate the update via email . Great experience . Thank you"
Ulemper: "All good"