Personalet var venlige og hjælpsomme
Personalet var venlige og hjælpsomme.
Fordele: "All was Good, no special negatives."
Ulemper: "Not worth my time to comment."
Ulemper: "My luggage is lost"
Fordele: "Food was good and plentiful."
Ulemper: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Ulemper: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."
Fordele: "Crew was very nice and responsive."
Ulemper: "The flight was so hot. No personal air controls. Economy was horribly small."
Fordele: "Crew was excellent. Seats were uncomfortable"
Ulemper: "Delayed flight."
Ulemper: "They asked me to pay for my luggages. It is strange"
Fordele: "The crew was good"
Ulemper: "Place for the legs and better food"
Fordele: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Ulemper: "All good!"
Fordele: "Again boarding was smooth"
Ulemper: "The seats were terrible"
Ulemper: "It was so hot on the (delayed) flight"
Ulemper: "Palermo never ready for plane arrival"
Ulemper: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Fordele: "Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again."
Fordele: "The service"
Ulemper: "No entertainment"
Fordele: "Best flight for a long time. great service and entertainment."
Ulemper: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Fordele: "Food was tasty. Crew was very good."
Ulemper: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Fordele: "Nice Aircraft, nice crew"
Fordele: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Ulemper: "Nothing, really!"
Fordele: "Special GF meals care on board, friendly staff, good food and drinks"
Fordele: "Everything! Very professional, great food"
Fordele: "Good and fast service"
Ulemper: "The size you allow for the hand baggage is insufficient"
Fordele: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Ulemper: "It was very late, with us on it."
Fordele: "Good service - including snacks and drinks. Smooth flight."
Ulemper: "Upon boarding, the agents in the airport gave us a hard time over a bag that definitely met carry-on requirements. Almost made us check it, and then changed their mind last minute. Very unnecessary/dramatic situation, especially since we flew with that bag via carry-on multiple times (and on even smaller planes)."
Fordele: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Ulemper: "Boarding was later than initially said and I did not know why"
Ulemper: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Fordele: "Just another flight, nothing special."
Fordele: "The plane was very clean the seats were neat and everyone was very friendly."
Fordele: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Ulemper: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Fordele: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Ulemper: "All of the above with the exception of crew & food comment."
Fordele: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Fordele: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Fordele: "When we landed"
Ulemper: "Everything else..."
Fordele: "BEST FLIGHT OF MY LIFE"
Fordele: "I had no idea i would be charged for just one check in bag!"
Ulemper: "I had no idea i would be charged for checked in bag! Scam!"
Fordele: "Croissants and chocolate on an early morning flight"
Ulemper: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Fordele: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Ulemper: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Fordele: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Ulemper: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Fordele: "Helpful staff"
Ulemper: "I was uncomfortable with the space"
Ulemper: "Should be clear whether meals contain nuts."
Fordele: "Upgraded to business class. Very professional and attentive crew."
Fordele: "Swiss airlines was amazing"
Ulemper: "They were very nice attentive"
Fordele: "So far so good."
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "The crew is brilliant Punctual, spot on... 100% service delivery"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Fordele: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Ulemper: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Fordele: "The crew on-board was nicer this time"
Ulemper: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Fordele: "Everything was great"
Ulemper: "I’d honestly pay more for childless flights"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Crew was really wonderful"
Ulemper: "Seats were not comfortable and the food was terrible"
Ulemper: "Improving customer service during delay but overall good"
Fordele: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Ulemper: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Fordele: "All was fine on the flight."
Ulemper: "The woman at the "Groups" check in area on 4/20 Saturday morning had the personality of a cactus needle. She was condescending and sent us on a wild goose chase to pay for our bags. Why didn't she just send us to that area in the first place to take care of the check in process at the same place?"
Fordele: "Service and the crewe was very kind"
Ulemper: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Luggage space, comfortable seat.. huge plane"
Ulemper: "Food could be improved."
Fordele: "Quick, efficient, relaxing."
Ulemper: "Seats way too small and tight. Flight delayed over and over."
Fordele: "Staff was great."
Ulemper: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Fordele: "Crew were professional and friendly"
Ulemper: "Small seats"
Ulemper: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Ulemper: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Ulemper: "Flight was 2 hours late in departing from Frankfurt."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "The seats are comfortable and the plane was clean and well-presented."
Ulemper: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Fordele: "Professional, efficient, full, nice sandwich and coffee."
Ulemper: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Ulemper: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Fordele: "Enough space for my legs, cabin crew okay"
Ulemper: "No entertainment"
Fordele: "It was very relaxing."
Fordele: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Ulemper: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Fordele: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Fordele: "Quiet comfortable flight"
Ulemper: "Unorganized biarding and no labeling on hallway what direction to take."
Fordele: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Ulemper: "It seemed llike the boarding was rushed and a bit hectic."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The crew was nice and professional."
Ulemper: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Fordele: "Crew was fantastic."
Fordele: "Title says it all Short flight"
Fordele: "Everything was pretty good. Except for the seats."
Ulemper: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Fordele: "Standard short flight."
Ulemper: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Fordele: "La tripulación muy amable y la comida muy buena ."
Fordele: "Crew were delightful, kind and very helpful. Food was delicious and plentiful! For a small person, even a bit too much. Watched a movie I'd been wanting to see."
Ulemper: "Flight was regrettably, unavoidably delayed due to weather and another repair problem. Couldn't get comfortable to sleep and babies wailing."
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
same as from LUX … professional, nice.
Fordele: "Crew was great, on time flight, clean plane."
Ulemper: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Fordele: "This Transavia Airlines is not good at all."
Ulemper: "Many things cheaper does mean better."
Ulemper: "Nothing. Flight was amazing"
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Fordele: "Everything perfect and arrive to destination on perfect time."
Ulemper: "All positive."
Fordele: "Pleasant crew. Appropriate and efficiently served snack."
Ulemper: "Boarding and disembarkation were slow."
Fordele: "The crew was informative"
Ulemper: "Inflight sandwiches"
Ulemper: "Everything was OK"
Ulemper: "I congratulate the KLM crew!"
Fordele: "Very friendly crew and on time with no problems."
Fordele: "Friendly crew"
Ulemper: "KLM lost one piece of my luggage"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Like the overall KLM experience"
Ulemper: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Fordele: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Fordele: "The crew was amazing and the food was great."
Ulemper: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Fordele: "Boarding agent extra effort to improve my seating!"
Ulemper: "Food amount less than expected."
Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Staff very pleasant"
Ulemper: "Evening snack was not the greatest breakfast was pretty food"
Fordele: "Good flight, arriving well on time."
Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Fordele: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Ulemper: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Fordele: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ulemper: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Ulemper: "Didn’t happen."
Ulemper: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "Cabin crew were very professional."
Ulemper: "Aircraft returned to gate due to fault and was delayed for 45 min."
Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Ulemper: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Fordele: "Food was good and crew members were very nice"
Ulemper: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Fordele: "Absolutely nothing!"
Ulemper: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordele: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Fordele: "The flight crew was nice. Plane departed/arrived on time."
Ulemper: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Fordele: "Nice seats, comfortable."
Ulemper: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Fordele: "Got to Amsterdam on time and everything was great including the staff"
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Fordele: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Fordele: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordele: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Fordele: "Yeah Everything well organized"
Ulemper: "I believe so"
Fordele: "There is a nothing to mention that was memorable or comfortable."
Ulemper: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Ulemper: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Fordele: "Despite being a short flight, they gave food"
Ulemper: "Nothing. All ok"
Fordele: "More space in business class (777-300) than many other airlines."
Ulemper: "Entertainment very limited. No adjustable air vents in this aircraft"
Fordele: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Ulemper: "Entertainment worked sporadically"
Fordele: "The schedule and timing"
Ulemper: "The airport, some of the crew, the aircraft seats, the entertainment system"
Fordele: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "There was no entertainment available."
Fordele: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Fordele: "The Air France service was ok. Got me to my destination on time and alive."
Ulemper: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Fordele: "Not much expected as it was a budget trip."
Ulemper: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Fordele: "Timely and smooth teansit."
Ulemper: "Food has a way to go to be appetising."
Fordele: "Friendly crew, good meal and entertainment"
Ulemper: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Fordele: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Ulemper: "Slight issue with headphone connection, was not the only passenger."
Fordele: ". Budget airline with no legroom or extras"
Ulemper: "See above. Nothing specific to like."
Fordele: "The free glass of red wine when the plane finally took off."
Ulemper: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordele: "Absolutely everything perfect."
Ulemper: "Through my own fault I ordered a different seat instead of window seat. :)"
Fordele: "Boarding was on time"
Ulemper: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ulemper: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Ulemper: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Fordele: "I didn’t actually liked the entertainment"
Ulemper: "I just didn’t enjoy the entrainment."
Fordele: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Ulemper: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Fordele: "Everything was very prefect and would love to fly again."
Fordele: "Hospitality of the flight attendants"
Ulemper: "Toilets could hv been cleaned more often"
Ulemper: "Some toilet facilities out of order and some slow service"
Fordele: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Fordele: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Ulemper: "The air France flight was overbooked and we had been in standby until the last minute"
Ulemper: "only there were del;ay at JFK"
Fordele: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."
Fordele: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Ulemper: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Ulemper: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Fordele: "Amazing service, seat and FOOD"
Fordele: "The food was good."
Ulemper: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Fordele: "Good seat near the front."
Ulemper: "Delayed arrival by 30 minutes."
Ulemper: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "Crew are efficient and friendly."
Ulemper: "Very small plane."
Fordele: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Ulemper: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Fordele: "Ticket price"
Ulemper: "Long check in wait in Dubai. Food was shocking - inedible!"
I liked always, it is really good flight
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Ulemper: "The option to be able to drink enough water."
Fordele: "Crew was polite"
Ulemper: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Ulemper: "The food was very poor, the staff hardly offer any liquids through out the flight."
Fordele: "Entertainment system during the long flight from Warsaw to Tokyo."
Ulemper: "Take off from Tel Aviv was 4-5 hours late. This caused us to miss a planned half day trip to Warsaw."
Fordele: "The price and route were convenient."
Ulemper: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"
Fordele: "That we landed safely"
Ulemper: "Flying with other company"
Fordele: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Fordele: "Crew was ok"
Ulemper: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Fordele: "Nice crew and smooth landing"
Ulemper: "The flight was delayed"
Ulemper: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Fordele: "Crew was nice."
Ulemper: "Seat not so comfortable."
Fordele: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Ulemper: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Fordele: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Ulemper: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."
Ulemper: "Not being late"
Fordele: "I am fine with everything"
Fordele: "There was nothing to like, I will not fly with this airline again if I can help it."
Ulemper: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."
Fordele: "The staff was amazing"
Fordele: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Ulemper: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Fordele: "On time, stable flight without surprises"
Ulemper: "Bus takes you to and from the plane."
Fordele: "Movie selection, games, food, dreamliner plane"
Ulemper: "Legroom, seat comfort"
Fordele: "Boarding went pretty smoothly and quickly"
Ulemper: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Fordele: "Business class on the Dreamliner is a true dream."
Ulemper: "It was horrible. They canceled my flight so I couldn’t go. They have stolen my $$$ :("
Fordele: "A smooth short-haul leg, no frills but nothing annoying either."
Ulemper: "A bit tattered aircraft, had to be bussed at both airports."
Fordele: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Ulemper: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Ulemper: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Fordele: "They had a good selection of movies."
Ulemper: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."
Fordele: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Ulemper: "The flight attendant was rather "bossy" than customer oriented."
Fordele: "Good service good food ever think in the time"
Fordele: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Ulemper: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Fordele: "The food was good and the crew very nice. The flight was smooth."
Ulemper: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Ulemper: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Ulemper: "The seats were very uncomfortable"
Fordele: "Crew nice, polite"
Ulemper: "Fly time allways not on written agreed"
Fordele: "The entire check in process was smoothe and welcoming"
Fordele: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Ulemper: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Fordele: "Absolutely nothing"
Ulemper: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"
Ulemper: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Fordele: "The food was very good . The fly attendants were very nice and professional."
Ulemper: "Flight late Seats uncomfortable"
Fordele: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Ulemper: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."