Airlines need to do more to help travellers with quick connections get off the plane first. Why do they board planes from the front? It makes more sense to start the boarding from the back.
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
It was awesome experience
Not having 2hr delays would be great
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
Fordele: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Fordele: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Ulemper: "Really great flight. Can’t say enough about it."
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Ulemper: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Fordele: "Great service."
Ulemper: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Ulemper: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Ulemper: "Broke my bagage"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Ulemper: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Fordele: "The agent worked hard to find us another flight to rome"
Ulemper: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Fordele: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Fordele: "Food quality was good, and movies had a great selection. Boarding went quickly."
Ulemper: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Excellent service and friendly staff!"
Ulemper: "It was very cold"
Ulemper: "food could have been better especially "breakfast"."
Fordele: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Ulemper: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Fordele: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Ulemper: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "boarding area was bit confusing"
Fordele: "New planes, friendly staff, decent space even for economy, great food"
Fordele: "The food was great and the crew was respectful and helpful."
Ulemper: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Fordele: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Fordele: "There was good in flight entertainment"
Ulemper: "The food was barely edible. I'm glad to have brought a snack in my bag."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Ulemper: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Fordele: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Fordele: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Ulemper: "economy: The chairs were ok but I've had better ones."
Ulemper: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Fordele: "Entertainment system, food. Crew was great."
Ulemper: "Delayed boarding and artival to YYZ"
Ulemper: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Fordele: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Ulemper: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Ulemper: "Not enough leg room I am 6ft 3 tall"
Fordele: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Ulemper: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Fordele: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Ulemper: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Dreamliner was comfortable and entertainment system good
Ulemper: "The touch screen did not work properly"
Fordele: "This Transavia Airlines is not good at all."
Ulemper: "Many things cheaper does mean better."
Fordele: "I liked how generous they were with food and drinks"
Ulemper: "Free WiFi could have made the flight a lot better"
Fordele: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Ulemper: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Fordele: "Crew were excellent"
Ulemper: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ulemper: "All of the less than good, obvious!"
Fordele: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Ulemper: "Flight got delayed 30 minutes"
Fordele: "Seat was comfy and spacious for economy class"
Ulemper: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Fordele: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Friendly staff"
Ulemper: "Security check at gate; No priority"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Inflight was better than I expected. But needs upgrading air crafts."
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordele: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Friendly staff"
Ulemper: "Leg room"
Fordele: "Overall booking and airport was ok. Food was also actually quite good."
Ulemper: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Fordele: "punctuality of boarding and flight time"
Ulemper: "attitude of crew in business class: no sense of true hospitality"
Fordele: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordele: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordele: "The flight crew was nice. Plane departed/arrived on time."
Ulemper: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordele: "Just great crew."
Ulemper: "Not comfortable at all and will not book KLM again."
Ulemper: "Amesterdam airport employee was really rude"
Fordele: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Ulemper: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Fordele: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Ulemper: "Not much to comment on here."
Ulemper: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Fordele: "They were awesome."
Fordele: "Flight was efficient enough and staff were friendly."
Ulemper: "It was delayed quite a bit and more on-time updates would have been appeciated."
Fordele: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Ulemper: "Nothing. This is filler text to meet the min. characters."
Fordele: "Food and staff were great"
Ulemper: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Fordele: "Boarding was very efficient."
Ulemper: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
This flight was smooth sailing. However again came off plane and had to run for connecting flight no time to relax cause of first flight being delayed due to the busy vacation lines
Fordele: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Ulemper: "Schedule seems to mean there is always a shortage of time to make connections."
Fordele: "Washroom was very clean."
Ulemper: "It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!"
Fordele: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Ulemper: "IcelandAir left Seattle late which means we missed our connection and are currently sitting in Rekkavik airport for NINE hours. Rather than getting to Oslo in the afternoon for sightseeing we will get to our hotel after midnight, wasting the first day of our trip."
Ulemper: "Taking off & landing"
Fordele: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Ulemper: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Fordele: "The crew always friendly"
Fordele: "Early arrival"
Ulemper: "Long walk in Toronto airport to leave"
Fordele: "the time went really fast"
Ulemper: "somewhere on the itinerary clearly that food is not included in the ticket"
Fordele: "The seat were excellent and comfortable."
Ulemper: "The automat check In was off because of over booking. Because of that We had to go into the cue with our skies and luggage."
Fordele: "Great entertainment options on the plane, very clean plane"
Ulemper: "It was much too hot on the plane."
Fordele: "Same as other comment"
Ulemper: "Same as other comment"
Fordele: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Ulemper: "Slow, delayed boarding, with bus to the plane and stair walk up."
Fordele: "We did not fly Icelandair since our flight was cancelled but they took excellent care in booking us on another airline and all worked out. Icelandair has excellent customer service!"
Fordele: "The plane and crew are great!"
Ulemper: "A bit disorganized with boarding is my only complaint."
Fordele: "Excellent entertainment and good comfort"
Ulemper: "Boarding time, long and not orderly. No complimentary snacks on a 6 hour flight?"
Fordele: "It takes all the space to explain the unusual problems encountered. All in all, this was the worst travel experience I’ve had in 50 years of travel all over the world. Icelandair June 11 flight 273 and June 12 flight 271 A summary of the Icelandair problems that I had to deal with alone: - 1. Icelandair was apparently unaware of the age and hardship situations of passengers being rebooked. (I am 73 and I was travelling alone with a small suitcase and a backpack but for example, I had to take luggage up and down stairs at the hotel and to wake up at 3:30 a.m. and to have an almost 11 hour stopover between flights.) - 2. No way to contact Icelandair in an emergency - 3. Not enough information given by Icelandair at the time of rebooking. Not told that the original flight had been cancelled. - 4. Sent to the wrong hotel the first time by airport personnel. - 5. Given the wrong boarding passes for the new flights the first time. What happened: - I was originally booked on Icelandair Flight 273 to leave Billund at 2:10 on Monday June 11 to go to Boston. At around 12:40 a.m. on the morning of June 11 I saw a message on my phone saying that my booking was changed to Tuesday June 12 at 6:15 a.m. flight 271 - There was no explanation but other than to call the Icelandair number if there were questions. I called several times. One time I was number 83 in the queue. Another time I was number 62 in the queue. - This did not seem reasonable since I was 73 years old and travelling alone and would have to spend the night in Billund and wake up at 3:30 a.m. - I decided to go to Billund for my original flight and even to go an hour early to change the booking."
Ulemper: "- When I got to Billund, I was told at the ticket counter that the flight had not been cancelled but that I had been “excluded”. At the Billund airport no one was able to contact Icelandair for me since Icelandair does not have its own counter in Billund. I was told I had to call the same Icelandair number. I was number 43 in the queue this time and again I waited a few minutes and again saw that it was not a realistic way of reaching Icelandair. - I had no options at all other than to pay for a new flight or take the one I was booked on. The office at Billund offered to pay for a hotel and meals for me so that I could take the flight I’d been rebooked on – the 6:15 a.m. flight on June 12. - I was given boarding passes for flight 271 to Billund and also then for a connecting flight to Boston that involved a 10 hour and 45 minute stopover in Reykjavik. - About three hours after I arrived at the Billund airport I was given a voucher for the Legoland Hotel and vouchers for taxis back and forth to the airport. - When I got to the Legoland Hotel, the clerk told me she did not know why they had sent me there because they did not have any rooms available. - I was told I had to go back to the airport to get a voucher for a different hotel. - At the airport I was then given more taxi vouchers and a hotel voucher for Hotel Refborg, a hotel half as expensive as the Hotel Legoland where I had originally been sent. The main courses at the Refborg were all pre-prepared and rubbery and the desserts were all pre-prepared sugary sweets, though good quality sugary sweets. No fresh fruits or vegetables since meals were heated up all day long. - Getting from the Billund airport to the Refborg hotel had taken four hours because of all the delays and snafus. - To catch my early flight, I had to use the alarm on my phone so I couldn’t turn my phone off. (The Refborg Hotel didn’t do wake-up calls.) That meant that at 2 a.m. I started getting calls from the U.S. from people who thought I was home already and were asking how my trip had gone. I’d been advised to set my alarm for 3:30 a.m. - When I got to the gate in Billund, I was told that the boarding passes and seat assignments I had been given the previous day at the counter in Billund for the two flights were invalid. I was given new boarding passes. - Once the flights started on June 12 everything was fine: I had an aisle seat in an empty row for both flights. And in Reykjavik I was able to arrange to get on a slightly earlier flight to Boston. - All of the airport personnel were courteous and professional, even though in Billund the fact that the airport personnel in Billund could not contact Icelandic to help me is a problem that needs to be fixed. I was told that in my situation I should be able to get on an earlier flight. However, I was supposed to do that myself and there was no way to do that since there was no way to contact Icelandair from the Billund Airport."
Fordele: "cleanliness and attitude of the crew were aweomse"
Ulemper: "video screen should include games to pass the time"
Ulemper: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Fordele: "Comfortable seats, great and smooth fight"
Fordele: "Pre checkin and seat selection"
Ulemper: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Fordele: "Flight was safe and comfortable. Luggage was kept in good order and the flight arrived on time in London."
Ulemper: "The flight was fine, but it took over an hour to obtain our luggage! Was probably an issue with Newark airport staff, not Icelandair. No idea what the problem was, except that an announcement was made about 45 minutes after debarking that the delay was "weather-related". Huh?? They can't remove luggage from a plane in the rain? I would gladly have gone on the tarmack in my raingear to retrieve my bag rather than wait over an hour. We had a family member waiting for us for 2 hours!"
Fordele: "The staff is very friendly on board and the overall flight was very pleasant."
Ulemper: "Boarding in Reykjavik was slow and very congested."
Fordele: "Leg room and service. Entertainment system is excellent!"
Ulemper: "I liked it all"
Ulemper: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."
Ulemper: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Fordele: "Efficent crew and flight on time"
Ulemper: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Fordele: "The airline attendants were very polite. The movie selection was very good."
Ulemper: "The boarding process was chaotic. We all sat in a room before boarding for a long time and the flight was delayed. They transported us in buses and it seemed very unorganized ."
Fordele: "Legroom is quite good"
Ulemper: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Fordele: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Fordele: "Being handed a bottle of water on boarding was nice, and the crew on the plane was very friendly"
Ulemper: "We knew you had to pay for meals ahead of time if you wanted them, however Iceland Air doesn't even provide snacks on their flights. This was unknown prior to the flight. Luckily we had snacks with us, but for someone who might not, that would be a long flight especially the day flight on the way back. Additionally, my luggage got left in Iceland on the way back to Toronto, and the desk agent in Toronto for Iceland Air could not have been less helpful."
Fordele: "Air Canada found a spot for us, great flight and service."
Fordele: "Crew was kind and accommodating. Boarding was quick and organized. Great amount of leg room."
Ulemper: "Very disappointed that no food was served during the 5 hour flight from Reykjavik to Toronto. We had to pay 8 euro for a less than pleasant sandwich! Having to pay for food (even a snack!) was very surprising considering the length of the flight and that other airlines give out at least a small sandwich. I had a two hour connection flight with another airline and they offered a sandwich and granola bar, so for a 5 hour flight I assumed we would receive at least something small- nope!"
Fordele: "Nice food roomy seats nice people"
Fordele: "I like going through Iceland because the smaller airport makes its much easier."
Fordele: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones."
Ulemper: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."
Fordele: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Ulemper: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Fordele: "The entertainment system was current and had great selection. I liked that they gave you a water upon boarding."
Ulemper: "KEF is not equipped for their sudden volume in the airport: seating, food service, line formation, departure formations. All are a mess. There were literally 500 people in line for four different flights in the same corridor departing in a 15 minute window. Plus riding a bus where the doctor was slamming the breaks while squeezing out of a tight spot, with passengers almost falling. Unacceptable. We were like cattle."
Fordele: "Greenland. Always get a window seat. Fantastic."
Ulemper: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Fordele: "Fast service onboard. so many flight attendants!!"
Ulemper: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Fordele: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Ulemper: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""
Fordele: "The bottles of water, friendly staff, entertainment selections, and the aurora borealis lighting."
Ulemper: "A little crammed seating in economy."
Ulemper: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Fordele: "Saga club was clean and fairly good."
Ulemper: "Inflight food was not good. Business class leg room was kind of tight"
Fordele: "Courteous stewards on board."
Ulemper: "This was a 5 hour international flight. The only food offered for free was a glass of juice or tea/coffee. I've never had this happen on an international flight!"
I was assigned a seat in Row 44 and when I got to my seat there was no luggage compartment for Rows 42,43,44. Centre Row. The crew member said I would have to find room in another compartment but the flight was pretty full and it is awkward trying to find a spot with very little room. Maybe the staff at check in could make passengers aware of this so they could find a compartment as they make their way back the plane. Otherwise it was a wonderful flight
Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight.
Ulemper: "I really did not find anything to improve, it was a pleasant flight"
Fordele: "Crew amazing yes. Seat comfortable."
Ulemper: "None for now!"
Ulemper: "Ability to check in earlier."
Fordele: "The crew were all nice."
Ulemper: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Fordele: "Crew very helpful"
Ulemper: "Delay leaving Heathrow because of cargo loading and equipment blocking our pushback. Better coordination of ground activities is needed."
Ulemper: "Jg bryder mig ikke så meget om BA. Deres hjemmeside og måde at håndtere køb af billet er ikke ok når man ikke er britisk"
Ulemper: "No seat choice even at check in time."
Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."
Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."
Fordele: "Great crew!"
Ulemper: "No complimentary water! The first flight I ever had like that. Very disappointing!"
Fordele: "BA always has a wonderful crew and I really enjoy flying with them!"
Ulemper: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Fordele: "Crew was nice!"
Fordele: "service was good, food was good"
Ulemper: "seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight"
Ulemper: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Fordele: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Fordele: "Friendly, attentive and knowledgeable staff. Good light supper."
Fordele: "Plenty food. Very well looked after by the crew. Lots of good movies."
Ulemper: "Some of the screens had a scratches on them."
Fordele: "Food and service great"
Fordele: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Fordele: "Boarding was quick and smooth."
Ulemper: "No complimentary drinks. And a stewardess had no idea which countries’ passengers needed to fill out a travel card for UK. I wasted all that time only to find out I did not have to."
Fordele: "food was excellent ... service is always top notch"
Fordele: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Ulemper: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Fordele: "Only wish they would've put me on the direct flight"
Ulemper: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Fordele: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Fordele: "I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small."
Ulemper: "There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands."
Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."
Fordele: "The cabin crew was nice. The main dish was good. The entertainment choices were decent and the system worked fine. I don't sleep in planes so it's important to me. I got a forward facing seat so at least I didn't have to deal with the alternative."
Ulemper: "Not being able to make seat assignment earlier (i.e. 24h) was lame for a business flight. The second meal was mediocre, as was coffee. The screen of my entertainment system was scratched and cracked, but it didn't disturb me too much."
Fordele: "Very good Premium Economy service. Comfortable seats and good food."
Ulemper: "Noise (crying babies) from the Economy section. Delay in departure."
Ulemper: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Fordele: "Good documentary films to choose from to pass time."
Fordele: "The seats were comfortable and roomy."
Fordele: "Nothing. British Airways refused to help us"
Ulemper: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Fordele: "entertainment options were good & staff was nice. Flights were both on time."
Ulemper: "I was very disappointed in the serious lack of legroom on the flight. I would think of a flight was 8 hours there would at least A little leg room. I paid for a seat and the lady next to me kept raising the arm rest and spilling into my seat. I had to lean over into the aisle and was miserable the entire flight. The guy in front of me also reclined his seat all the way and I couldn't get my tray down and it took a lot of effort to get out to use the restroom. I was beyond disappointed with how little leg room there was and I am only 5'6". I completely understand that more seats mean more money for airline, but this isn't even safe in the event of an emergency."
Ulemper: "I have to pay for water?????"
Ulemper: "Mangler benplads"
Fordele: "Clean plane with good crew"
Ulemper: "Come on BA, you are meant to be a service airline..... not completing with EasyJet and Ryanair....."
Fordele: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Ulemper: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"
Fordele: "great service - flight was smooth takeoff and landing"
Fordele: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Ulemper: "No vegetarian options."
Fordele: "The airline boarded a little late, but that's typical in Europe. They gave lots of food for the in-flight meal. Several people didn't have their screens work, so they rebooted the system, and then it worked fine. The crew constantly came through with beverages."
Fordele: "Fabulous experience on every level"
Fordele: "Pilot pulled off the runway as he thought there was a problem. Determined there was no problem having kept us in an overheated plane for over90 minutes"
Fordele: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Ulemper: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Fordele: "I got upgraded which was a huge bonus and the staff were great and attentive."
Loved just 2 seats per aisle in our flight and very comfortable seats
Alting fungerede bare, virkede, var godt.
Det var bar een fornøjelse - alting virkede, fungerede, var godt.
Ulemper: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Ulemper: "Easy checkin, friendly staff, nice quick flight"
Fordele: "Horrible service"
Ulemper: "Nasty people"
Fordele: "Nothing! Horrible!"
Ulemper: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Fordele: "Tap was great for the long flight"
Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."
Fordele: "Crew was great, the plane was barely full, so you were able to stretch out."
Ulemper: "Food could be better."
Ulemper: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Ulemper: "Was exelent"
Fordele: "Seats and snack"
Ulemper: "No delay in departure"
Fordele: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Ulemper: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Fordele: "New plane, clean, entertainment system was state of the art."
Ulemper: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Fordele: "The food and crew"
Ulemper: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"
Ulemper: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Fordele: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Ulemper: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Fordele: "On time flight, good service"
Ulemper: "Long wait for deposit luggage . Food could be much better."
Fordele: "The crew was generously serving me and the price was more reasonable than any other."
Ulemper: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
Fordele: "Choices of movies and music"
Ulemper: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
Fordele: "The tripulation are very nice people."
Ulemper: "The space between seats are small."
Fordele: "The tripulation are very nice people. The food is better last year. Is good."
Ulemper: "The space between seats are small."
Fordele: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Ulemper: "The flight departure time was delayed for one hour."
Fordele: "Everything from the custumer service, flight departure on time"
Ulemper: "Long waiting time for my connection flight but i booked it that way"
Fordele: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Ulemper: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Ulemper: "75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag."
Fordele: "Left on time, arrived on time."
Fordele: "Luggage was delivered, although very slow to arrive at carrousel"
Ulemper: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Fordele: "Good service, nice meal."
Ulemper: "No USB ports or movie choices. Entertainment screen very small."
Fordele: "Nice staff"
Ulemper: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Ulemper: "Flight was three hours late."
Fordele: "Staff were pleasant"
Ulemper: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Fordele: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Ulemper: "Entertainment system was wonky throughout most of the seven hour flight."
Ulemper: "No air conditioning. Lots of apps didn’t work on the entertainment device."
Fordele: "The actual flying of the plane, take off and landing was really smooth! Well done to the flight crew! We were pleasantly surprised to be served 2 full tasty meals on our long flights as well."
Ulemper: "Tv/movie options were not as good compared to our previous flight to Lisbon. We used the economy option which required us to pay for a seat upgrade in order to be able to hear each other. I will use this airline again if I have to but it isn’t my first choice."
Fordele: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Ulemper: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."
Fordele: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Ulemper: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Ulemper: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"
Fordele: "People were very nice that worked on the flight. Smooth flight."
Ulemper: "Seats were hard as a rock"
Ulemper: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."
Fordele: "Seats felt smaller than most international flights"
Fordele: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Ulemper: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Fordele: "the crew"
Ulemper: "the flight hours."
Fordele: "Hot food and real utensils Good entertaining selection Very nice staff"
Ulemper: "Everything went well."
Fordele: "They were in such a bad mood!"
Ulemper: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Ulemper: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."