It was good, better than most
They didn’t announce priority boarding at all. Needed to walk up and check at gate
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Comfortable aircraft and excellent service
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Clean the toilet more often.
Fordele: "Good crew. Nice flight. Newer equipment."
Ulemper: "The transfer process was a little burdensome."
Fordele: "We really enjoyed this airline"
Fordele: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Ulemper: "Media choices were not interesting to me. Used my own device instead."
Fordele: "Good service from the crew and food was good"
Ulemper: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "Nothing to like on that flight."
Ulemper: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Fordele: "Service & information"
Ulemper: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Ulemper: "Toilets needs air freshener as so many passengers use them."
Fordele: "Uneventful flight. Baby in next row only cried intermittently"
Ulemper: "Please place crying babies in a sound-proof compartment"
Ulemper: "Nothing! Everything was great! It if was free that would be perfect!"
Ulemper: "The flight is too long"
Ulemper: "Great selection of movies and the food was really good as well."
Fordele: "Everything was great"
Ulemper: "I advise Qatar Airways"
Fordele: "Crew was really amazing."
Ulemper: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Fordele: "More leg room, easy boarding and comfortable flight in economy"
Fordele: "Food was quite good along with service"
Ulemper: "No entertainment or tv monitors - 6 hours of no movies!!!"
Fordele: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Ulemper: "No complaints so far so good"
Fordele: "Attention to detail. Very professional."
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Fordele: "Food crew and entertainment were all good thanks"
Ulemper: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Fordele: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Ulemper: "Additional toilet may be considered"
Fordele: "process quick and efficient"
Ulemper: "average seats"
Fordele: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Ulemper: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Fordele: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Fordele: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Ulemper: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Ulemper: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Fordele: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Ulemper: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Fordele: "Short flight, seat pitch OK and food adequate. Good crew."
Ulemper: "Bus boarding always chaotic"
Fordele: "Excellent service from the crew. Flight on time."
Fordele: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Ulemper: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Fordele: "I liked the food, the crew, and the team at the airport was nice and professional."
Ulemper: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Ulemper: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Fordele: "Another B787. Had empty seats next to me."
Ulemper: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Fordele: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Ulemper: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Fordele: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Ulemper: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Fordele: "Cabin crew were excellent, very nice and accomodating"
Ulemper: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Ulemper: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Fordele: "Wifi in the plane is great"
Ulemper: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."
Super opmærksomt personale. Gode sæder. Underholdning kunne behøver en opgradering
Ulemper: "We didn’t receive hedphones"
Fordele: "The snacks were nice and the crew was nice"
Ulemper: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Fordele: "Great services"
Ulemper: "Sitting in front is better"
Fordele: "Very nice crew."
Ulemper: "Sodas or water would have been nice."
Ulemper: "Food on the plane"
Fordele: "Have kit to listen"
Ulemper: "Kit to use the tv"
Fordele: "Amazing crew lounge just great airline"
Fordele: "Thai airways is always good, they are always one of our carriers of choice"
Ulemper: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Fordele: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Ulemper: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Ulemper: "Todo muy bien todos amables buena comida salio a tiempo"
Fordele: "Yes crew was very hosptile."
Ulemper: "The plane was delayed about 30 minutes. They should improve this."
Fordele: "Food and service was great."
Ulemper: "Old plane, headset did not work well."
Fordele: "Means of transportation in Bangkok is well organized and very accessible."
Fordele: "New plane, nice. Entertainment system is good but limited selection"
Ulemper: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Fordele: "Superb service, nice plane, confortable seats (business)"
Fordele: "Courteous and professional stadd"
Ulemper: "Some hurry up but not overly so"
Fordele: "The flight was smooth and quick. The meals were delicious too"
Ulemper: "Long time getting through Frankfurt airport security"
Fordele: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
Ulemper: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
Fordele: "Excellent flight....painlessly"
Ulemper: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Ulemper: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Fordele: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Fordele: "Cabin crews & modern fleet."
Fordele: "Airline was excellent"
Ulemper: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Fordele: "Flying a 747 was great! Friendly service."
Ulemper: "Everything was fine for what I paid."
Fordele: "Whole experience was excellent"
Fordele: "Flight attendants very friendly and attentiveNothing"
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Fordele: "Attentive staff that managed to squeeze a quick food service on a short flight."
Fordele: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Ulemper: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Ulemper: "The plane was dirty. There were stains everywhere."
Fordele: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
Ulemper: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
Fordele: "did not like anything"
Ulemper: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Fordele: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Fordele: "Excellent service"
Fordele: "Nice Big plane"
Ulemper: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Ulemper: "The music they play for the last hour of the flight is loud and extremely annoying."
Fordele: "Everything was great(:"
Ulemper: "No massage on board, LOL"
Ulemper: "The company canceled my booking"
Fordele: "Very friendly and professional service!"
Ulemper: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Fordele: "Enlelt at books billet på Thai Airways hjemmeside. Ok Business class sæder/kabinekomfort"
Ulemper: "Kedelig lounge Elendig service i flyet. Absolut ikke serviceminded personale på denne flyvning. Stor forskel på at flyve business med Thai på indenrigs - og udenrigsruter."
Fordele: "Food was good, stewardesses were really courteous."
Ulemper: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Fordele: "Food was good. Seat ok and check-in done promptly."
Ulemper: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
They canceled our flights that went on anyway.
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "Very nice airplane and pleasant crew"
Ulemper: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Fordele: "Impressive service... amazing crew, very friendly and professional"
Ulemper: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Fordele: "Loved the smooth ride."
Ulemper: "Bathroom was pretty nasty"
Ulemper: "Information on arrival time was not correct"
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "Everything was good"
Ulemper: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Ulemper: "Too hot inside the aircraft"
Fordele: "Entertainment was amazing"
Ulemper: "Seats a bit hard"
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordele: "The flight crew was so friendly and the food was really good."
Fordele: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordele: "the crew was nice"
Ulemper: "Seat confort on long flights, leg rooms,"
Fordele: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Ulemper: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Fordele: "The crew were amazing and the flight was very smooth."
Ulemper: "Keep up the good work"
Fordele: "Good comfortable seat with extra leg room. Pleasant crew."
Ulemper: "Not enough leg room"
Fordele: "MCR airport Mert & Greet parking was smooth and efficient."
Ulemper: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Ulemper: "Nothing special"
Ulemper: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Fordele: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Ulemper: "Flight departed 35 minutes late"
Fordele: "Sound was broken on my TV set!"
Ulemper: "Called stewardess twice to assist. No response!"
Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Fordele: "We got a meal for a 1h flight only"
Ulemper: "No entertainment but normal for this type of flight"
Ulemper: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordele: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Ulemper: "At some point the luggage was lost. here."
Fordele: "In flight food was enjoyable"
Ulemper: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Fordele: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Fordele: "Easy boarding, plenty of room"
Fordele: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ulemper: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Fordele: "The crew were pleasant"
Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Fordele: "The crew and the food were great!"
Ulemper: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Fordele: "Very friendly crew"
Ulemper: "In-flight system had some errors"
Ulemper: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Ulemper: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Fordele: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Ulemper: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "The flight delayed for 2xhours from Paris to Cincinnati"
Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Fordele: "The transfer times were excellent"
Fordele: "Nice staff. Flight on time."
Ulemper: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Ulemper: "Booked with my partner. Ended up sitting apart. Not good"
Ulemper: "Better in flight entertainment"
Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Fordele: "On time, staff was nice."
Ulemper: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Fordele: "Crew members"
Ulemper: "Up to 1 hour late and they leaved my baggage in Paris"
Fordele: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Fordele: "Cheap ticket"
Ulemper: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Fordele: "Liked the transfer"
Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordele: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Ulemper: "Business class seats weren’t comfortable and too narrow no entertainment."
Fordele: "On time."
Ulemper: "Did not seat together passengers, although booked and checked in at the same time."
Ulemper: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Fordele: "Food was good. Crew nice and professional."
Ulemper: "Landing was not so smooth."
Ulemper: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Fordele: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Ulemper: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Ulemper: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Fordele: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Fordele: "Standard on most parts with pleasant staff"
Ulemper: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Fordele: "Plenty of seat space"
Ulemper: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Fordele: "Service was great, flight was on time and I really enjoyed everything"
Ulemper: "Little turbulence but overall it comes as usual so it was worth the flight"
Fordele: "I would like to come on time each trip because I got two late time before with airfrance"
Fordele: "The service"
Ulemper: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Fordele: "The crew, the service, the food and beverages"
Ulemper: "The 3 hours delay"
Fordele: "Boarding & crew (inc ground staff & check-in) all good."
Ulemper: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Fordele: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Ulemper: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Fordele: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Fordele: "The hostesses were very kind and nice"
Fordele: "Good service all around, personnel pleasant"
Ulemper: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Fordele: "General air of professionalism is reassuring"
Ulemper: "Food, crew appear rushed"
Fordele: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Ulemper: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ulemper: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Fordele: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Ulemper: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."