Hoteller i Buenos Aires i nærheden af Retiro

The facade of the hotel is nothing special- a 19 or 20 story brick building; however, the lobby is very pretty with spiral staircases and marbe pillars. The rooms are a good size and very clean. They charge for the internet, for the water in the room,for the coffee machine in the room, and they charged me $20 US dollars for a collect call to my credit card company. Given that this is one of the more expensive hotels in Buenos Aires, this type of nickel and diming of guests is offensive. When you enter the hotel there are always 5 or 6 people waiting to open the door, yet when I could not set up the wireless connection and was connected to the business center,no one answered the phone-prefer having good service rather than the appearance of good service. The gym, which is advertised as state of the art, consists of a few treadmills and bikes and a universal machine and a few dumbells.Shower took 15 mins to get warm.

The service was rich, you feel home There were some troubles sometimes with the lifts, nothing really bothering but total quality is still part of the luxury service they have to offer

good location and big room.

the location and the side of the room together with the garden vieux. the internet acces is pour in the room

The only thing I can say is, it's centeraly located nothing else was intresting. well, this is not a 4 star, if I wanna rate it, I would say 2.5, it is a old building which you can hear people in aisle and from other rooms, staff can't speak english or they dont want to (which is not acceptable) and I dont know why they employed them! I asked to clean my room but it didnt happen(they forgot), and the rate they charged was different from what I booked.

Good location on the shopping street,plenty of malls and places to eat cheaply. Good price for the location. Taxis, can't get to the hotel as it is pedestrian only area. Problems with elevators meant that the stairs were needed. Ground floor looked like a deserted/disused shopping mall in the evening. Not a nice place to enter after 11pm. Restaurant/breakfast area shabby, no internet access except two shared machines. Under-staffed.

Rooms at Level 8 and up are fully renovated with douple window to reduce noise level. The rooms are great. Staff was extremly helpful & friendly. In additioan, the loactioan is excellent. When booking through Booking.com, they will put you in a room below level 8. All these rooms are not renovated. After my complained I got "upgraded" to Level 8.

The staff and the food were excelente. None

Room was comfortable. Good breakfast The room was a little run down- with the door broken. The bathroom was extremely small and claustrophobic. While the ratings say 5star- it is no where close to a 5star...more like a 3star hotel.

The hotel is close of most importants touristics points of Buenos Aires' downtown. The staff of hotel, in most of situations, is very polite, mainly Pamela. She is very kind. The price is little high and the acoustic isolation of our room was terrible. But, in general, it was a good accomodation.

Kind people at reception and services; localization 1 - lack of energy for two nights left the rooms without air conditioning and light; to fix theenergy entrance cable was a task for the hotel that lost time to identify the problem and contract maintenance - no compensation given fo this fault: we expected a discount in rates for these two nights...but not.

The room is big, the bed is large and comfortable, good pillows, good shower, good location. The window didn't close properly, which made the room quite noisy. Some of the bathroom fixtures were not working. One of the bedside lamps didn't work.

Location Building needs more maintenance. Towels are too old.