Very good location in town; excellent quality of room for the price. Reception on 1st floor and although all lifts stop briefly there, people not registered at hotel can enter it by lift, bypassing reception. In London, say, this would be a fatal flaw (I once had my room in London entered by burglars in just such a situation). In Kyoto, however, no particular risk is incurred and the door locks were very good. Information about location was not enough to reach the hotel without asking for directions.
localization in city center, nice view over the city, lots of restaurants around, friendly staff, large room maybe only the common bath was missing...
Very helpful staff
It was a comfortably sized room. Pretty decent location. Check in staff spoke English and check in and check out was a breeze. There are plenty of restaurants near by and the Fresh Mart at the end of the block was great. It was a little hard to find at first.
Good location, comfortable room, clean and elegant. no wi-fi internet (cable only)
Stayed at 2 Mystays this trip, Tokyo & Kyoto. Good wired/wifi speed, ok bfast, cramp rooms. Equate Mystays to Starbucks, reliable but better bang for the Yen is nearby w/ a bit of research. Richmond in Yokohama was great and 4 star Tokyo deals abound.
It is modern,spacious,clean room and very good bathroom. Bed and pillows were excellent. They give me free coffee and free use of internet. I will definitely stay again.
Excellent location spacious rooms accommodating staff Lower floor rooms needs refurbishing
Very clean, with very hospitable staff in central city location, Easy walking to lots of shopping and to subway and train stations. Many restaurants in the atrea with first class restaurants in the hotel.
location bathroom decor outdated, bedding a bit too hard
My husband and I found the staff to be absolutely fantastic. They were always very helpful and made our staf in Kyoto very memorable.
I appreciate the position and the room comfort
We loved staying here. My only complaint is that it cost additional money to use the pool, if you chose to use the pool, and more importantly, that you had to be 18 years old to use the pool at all. My wife and I were traveling with our 9-year-old daughter, so none of used the pool because our daughter was too young. This was a huge downer, because Kyoto is very hot in August and we would have welcomed being able to cool off in the pool. By contrast, the hotel we stayed at in Tokyo (The Park Hyatt) had no age restrictions on pool usage (or usage fees) and we used the pool twice a day. Other than the disappointment about the pool, the Kyoto Hotel Okura was a total delight and perfectly located and the staff couldn't have been more accommodating, and the free shuttle too and from Kyoto Station was a welcome surprise. The pool cost money to use. And you need to be at least 18 to use it. This was a huge disappointment since we were traveling with our daughter, who is 9.
It is conveniently located for shopping and public transportation. Service is excellent. There is nothing I did not like about the hotel. I would love to stay again!!!
This is the most luxury hotel in Kyoto. Everyone will stay there will have the best room and best service for sure!!
Location The air conditioner in our room was broken. They couldn't fix it and offered no compensation for it. The rooms and main hallways were stuffy and filled with smoke.
Very comfortable and of high standard
Lovely staff, very helpful. Hotel seemed oriented towards the business traveller and more for the older Japanese population. That said, it was a very good, very comfortable hotel. Good value!
Great value for money. Nice, clean and confortable hotel. Free internet access. Nearby subway access with direct connection to Kyoto railway station. Two convenience stores but not many restaurants in the sorroundings
very nice location - all japanese temples and metro is close; room is well cleaned and quiet; I did not try free bicycle but it is suggested for free there is problem with internet connection; european food in hotel restaurant is terrible
Good location close to the central area and even close to the subway. Free use of internet and free use of bikes. You have to get up early to get a bike in the morning though. We were travelling for 3 weeks and the coin laundry service at the hotel was much needed when the outside temperatures reached 35 degrees. We had a room with a view of the inner courtyard which consists of concrete and the windows of other rooms. Not that exciting but the area provides plenty of sights during daytime and even at night. The rooms and beds are small but that goes for most hotels we stayed at in Japan.
The hotel itself was pretty average but the value and location were great. Very close to nishiki and teramachi
Quiet and convenient. Easy Internet access. WiFi would be easier to use.
Hotel is in a good location very close to subway and restaurants Dated hotel and way overpriced for what you get, fortunately, internet is free, although only wired.
Very friendly and helpfull personell. Excellent restaurants. Good value for money. Nice atmosphere, the hotel is lively because it is used frequently for marriages and social meetings by local Japanese. Very limited foreign tv-channels and rockhard beds. Both seem to be common for Japanese hotels as we experienced during our trip. A bit far away from the centre, about 30 min walk or 10min by taxi.
I really like this hotel and would like to suggest the next traveller how to get to the hotel that sa soon as you arrive the subway where the hotel situated you have to use exit 1 and wait just wait there for the hotel shuttle bus this was my experience that after i get out from exit 1 i didn't have the idea where the hotel shuttle bus parked lucky me the hotel bus just arrived!
Friendly staff, decoration of the room, bike rent available, good location - not in the center still not far from it. We really liked our stay in this hotel.
rooms big and very clean-attentive staff they gave us an old room to start with. only after complaining we were moved to a newly refurbished room. having to complain it is not a pleasant experience
The service from the restaurant and concierge staff was outstanding! No.
Yu can not take anything inside.The dcheapest dinner is about 200 euros and the breakfast is over 2500 yens Is terribly far from everywhere
The whole hotel was so fancy and My parents got satisfied by their kind service. Amenities were good, ah they supplied us twin double bed and it was also good. The room was clean and comfortable. The only problem of this hotel was the location. Not too bad but can't explain it's good. We 4 families always used taxi but solo or couple travelers may feel the taxi fee in Osaka is a little bit expensive.
this a hotel has a good location for explorig the city - subway stops are nearby / had free Internet access in the room it was kind of noisy during the night - hotel and airconditioning
The friendliness of the staff and the comfort provided. Close to the Imperial Palace. A bit faraway (15 minutes by taxi) from the centre of Kyoto and the main station.
very clean and cozy hotel, convenient location
Hotel location is close to Kyoto train station and the new Aeon Shopping Mall. The mattress is as firm as it gets. I had difficulty sleeping on my side or back. The hotel configuration is not suitable if your room is situated far from the elevator. It seems the elevator is at one end of hotel and our room at the opposite end. Hotel is U-shaped and we walked liked 200 meters to the elevators.
The location was excellent. The staff were immaculately groomed and dressed. All staff were very polite. We especially want to praise the door-man who greeted us in such a friendly manner each day with a bow and a smile and a few words in English. The rooms were kept very well.
Convenient location to Tokyo station and airport bus right at the entrance to the hotel. I wish there could be more hanging hooks for towels/clothes in the bathroom. Having only one is not as functional for two people in the room.
The location can't be beat! It is right by the JR line and makes it easy for navigating the city and having a base to get back to before going out and exploring more! The staff was extremely nice and attentive and spoke relative good English. It was a bit dusty in certain places, also the bed was very hard.
Please write at least 15 words
I like the design of the hotel the most. Lobby area is very spacious and nice. Breakfast was wonderful. Rooms are very nicely decorated with simple zen design. The bathroom area was very well planed and nicely done. The restaurants were not up to their standards. The food was average and the price was certainly high.
The Staff was very polite and helpfull.
Excellent hotel, clean, modern. Concierge was very helpful. Internet was free and reasonably fast. Location is a little away from the main sites to see but relatively close to Kyoto station. Overall, excellent place to stay. Please do not bring your kids here. The entire hotel was generally excellent for adults, business travelers, solo travelers, romantic getaways. Exception was that there was one family with possibly the only children in the hotel running/stomping around. Not appropriate. Please don't bring your children, this is not Disneyland, or at least keep your children under better control.
Rooms nice modern and spacious. Great bathroom and shower. Staff all spoke English and extremely nice and helpful Everything
Helpful concierge desk. Very helpful indeed. Very small issue, of when we received a tiny bottle of ketchup in our room, which was opened / partially used. I'm sure it was an oversight, but it would probably offend an infrequent traveller.
Staff service. Room view for the amount of money paid, overpriced room service with not so high food quality
This hotel is located in the beautiful hills above Kyoto within walking distance of the train station. It is a lovely building, however the upkeep is showing strain. The hallway carpets were stained, the room was slightly worn looking, though clean. The staff were helpful but seemed somewhat over-worked. There was no shuttle service into town; things that I would have expected from a luxury hotel. Aside from this, the hotel stay was quite enjoyable as it is a beautiful hotel. It is just not being kept up to the standard one would expect.
Room size No
The property is beautiful and well maintained. It's very convenient to the subway. The staff is super helpful. What's not to like? There are few businesses around the hotel (restaurants, bars, etc...). This means that going out for a bite to eat means eating at the hotel (expensive), taking a taxi, or taking the subway.
The Grand Prince Hotel in Kyoto, Japan was one of the best experiences I have ever had in staying at a hotel. The room was spacious, and the bathroom was simply amazing. The staff promoted saving our environment with free breakfast if you reused your towels- what a concept! The gift store was better than many shops downtown, and the walking paths made exercising a joy. The subway was minutes away, and the staff made finding the sites easy. I have no complaints, which is rare.
the public transportation connection was very good. You could reach all interesting spots within a short time. Inside the room it was too hot and a regulation of the heat was not really possible.
Appearance of the hotel, comfortable rooms, beautiful view from the window, dobrozhilatelny staff, not very delicious Breakfast is served. What, if anything, didn't you like during your stay at Aranvert Hotel Kyoto?
Location and cleanliness. Cramped room for a semi double.
Good location between Kyoto station and city centre Gion street, clean room
Got upgraded to a bigger room, very friendly staff, close to gojo station, good value Location is a bit boring but close to subway
Hotel Monterey Kyoto is located near Gion, the main shopping area in Kyoto, and walking distance to Maruyuma Park, Pontocho Alley, and Nishiki Market. It is a block from the Karasuma Oike station, which is only a few stops from the Kyoto Station. As a tourist, this hotel is well located, considering many of the temples are best reached via bus. Our room felt extremely clean with modern decor. Though space was tight, it was manageable for two people. Everyone we spoke to was very accommodating, polite and helpful. We never heard sounds coming from other rooms. No complaints!
The fantastic architecture with its central atrium around the lobby made it such a tranquil place to return to every day. The gift shop was excellent too, with higher quality souvenirs than most other shops. The mattresses were a bit too firm for us, however this seems to be the case for all the hotels we stayed in. The location is not too bad, however there was nothing of interest close to the hotel, such as restaurants or shops to walk to. The hotel did offer a shuttle bus to the station where there are a few restaurants and shops though.
Good location near the central Kyoto St. The room was comfortable and clean. They asigned us in smoking floor, and the smoking smells was terrible. We asked for a change and they assigned a room two doors beside. Next day they changed yo a better room in other floor.
The staff, cleanliness, location to the train station. Nothing noted
The first day, they give us a room in the 5 floor, wich is for smoking people. Wen we make a complain, were change for other room in the same floor. Fortuny the nex day we change to the 8 flor, no smoking and with a beautiful japan is stile
Great location! Easy access to bus lines and subways. The bathroom is quite large relative to the room size. Effective use of space. They can store your luggage for you free of charge if you arrive early. I did this and it was a huge lifesaver. No minibar, but I never use that stuff anyway.
It's fine for a three star, but you are paying for five star which it doesn't live up to. It's tricky one hostess was very helpful and another one yelled at us for canceling a cab, it was very strange. The beds are so hard, it was terrible. Also they don't have a bag room so the lobby is absolutely filled with bags because of all the tour groups. Also bar extremely overpriced. Overall it is extremely overpriced for what you get. Use that same amount and go stay in one of the traditional hotels in the cute part of town.
Everything in this hotel were excelent. Excelent hotel
Had Public Bath Had Washing Machine Helpful Staff 2nd floor was loud when activities were going on. Our room was on the 2nd floor. Staff tried to help but couldn't move us as it was booked that night, but was helpful in calming down the residents a little.
Nice lobby and facade We had booked a room for two. The bed was what is called "full" in U.S.- adequate for 1 adult to sleep comfortably. Room and bathroom were tiny (even by Japanese standards) - looks nice outside in pictures. For the price, sure there are better hotels in Kyot
The staff. Super friendly and willing to assist you. The location was really good. There's a little cafeteria on the bottom floor, which made it very convenient. Even though we stayed at on a non-smoking floor, you could smell cigarette smoke on the hallways.
Great staff with probably the best english skills in Kyoto. They provided great service throughout our stay. Free shuttlebus to Kyoto station. The hotel is a bit old and the interior looks old and worn wth stains, etc. The hotel is located a bit far from the main streets with shops and restaurants. You need a bike or the subway to get home from the central part of Kyoto.
Beautiful lobby, excellent location. good restaurant
Big clean room at a very reasonable price. Friendly, helpful English speaking staff. Beautiful waterfall outside the bar area. Nothing.
The staff were very polite and eager to assist any way that they could The bed in my room - like the docor - dated to the 1970's. Ridiculous that you have to pay for use of the pool. The food is ridiculously expensive and sub standard. 600 yen for a cup of coffee and they poured less than half of a tea cup.
The efficiency and kindness of the staff
breakfast expancive, hoor and unteasty
Very comfy beds and the staff were extremely helpful. The only reason I've rated the comfort as "fair" is because it was excessively hot and therefore difficult to sleep. The air-conditioning, although being able to be turned down to 18 degrees was on heat mode throughout the entire hotel. Then, when it was off in your room, the air was extremely dry. Made the stay a little uncomfortable.
Great location next to station - a short walk to bus & metro. Very helpful & polite staff. Hotel decor is a little dated.
Location Room size English speaking staff Very clean 3rd bed for a 3rd person is pull out couch & very hard. Although, I was very happy they even had a 3 person room, so it's not that much of a negative.
Great location Rooms are old and over-rated, furniture and carpet is dirty. This is a 3 - 3.5 star hotel, not a 4 star.