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Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
It does maintain the Marriott standards The hallways are noisy at night
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
The location Everything has a huge fee associated with it, the valets were unfriendly and purposely gave us bad directions because we used self Park, our room felt like a motel six, the bed didn't have a comforter, when I called they acted unconcerned and sent up a thin scratchy blanket. The tv signal was terrible, the remote was from the 1990's, it literally took 4 seconds to change from one channel to the next. all of the appliances were unplugged. We were scheduled for 3 nights but we cancelled the last two and switched to a bnb in uptown. MUCH BETTER EXPERIENCE. The same price when you add up all the extras the Hilton tries to gouge you on.
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
Clean Overnight parking rates are ridiculous over $40 a night
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Staff was great, especially Kelly at the Front Desk You're being nickled and dimed. Had to get a few pages printed, which were $3.56 each (double-sided) and it came to almost $200 for 50 pages. Wanted to go to the gym, which is an additional $12. The hotel is quite spread out. Going from my room in Building 3 to the gym was a 20 minute walk (and I walk fast). Not a big deal for me, since I considered it part of my cardio workout.
connected to outlets and cafe du monde! On the river
Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
the beds were very comfortable no
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Det er et rimeligt hotel til prisen og det ligger dejligt centralt, tæt ved det fransk kvarter i New Orleans og inden for rimelig afstand til spændende spisesteder mv. Jeg var dog ikke tilfreds med personalet i receptionen, som ofte virkede koldt og afstumpet, ligesom jeg fik et værelse ud mod en baggård og lige ved siden af en trappe, med det resultat at der blev smækket med døre hele natten. Jeg tror at nogle links til lokale seværdigheder og turistture mv. vil være en god ide.
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
The decor and view Smell of the towels were like smoke
All in all, the hotel was nice. Location was excellent to convention center, bourbon street, and loads of other shopping. Great bed linens, but flimsy face wash clothes and towels compared to other hotels I've stayed in. Bathroom tub was dirty. Couldn't take a soak bath. Shower only.
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
Initially we had a problem with our reservation and had to spend the night at a neighboring hotel. The hotel staff more than accommodated us in the end. We had to call the corporate office to get our situation resolved
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
I love the location and the luxury part of the hotel. The expensive parking.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
Where able to check in early and get our room. Very friendly staff
Great location and staff was wonderful! They picked us out a room on the 8th floor with a beautiful view of Canal Street and the Mississippi River. Will book again on our next trip back to New Orleans.
Location. Bed was comfortable. Was able to get early check in. air conditioner sounded like a jet Engine Taking off. Room lighting was terrible. Towels inconveniently placed in bathroom right above the only shelf/counter space.
The staff was very friendly. Valet parking was fast and very nice. They held our luggage after checkout so we could go to the Saints game which was fantastic. Price we paid for a single King Size bed was sort of outrageous
I like the fact that it was close to where I wanted to go easy to get around town. The only problem is that someone did call in the middle of the night trying to poach my credit card but they told me about that upon my arival. They've been having problems with someone messing with their customers.
Breakfast was fine, close to the sites Charged me $150 for deposit and still haven't gotten it back.
Location was perfect! A short walk to everything, but not so close that there was street noise. I also enjoyed the exposed brick walls, and my corner/wrap-around room was very spacious and full of natural light!! A/C worked great, and the number of towels provided was more than sufficient. Pillows were flat and needed more stuffing in them. The sheets were a bit rough/scratchy.
Very nice hotel! We had a beautiful corner room with a good amount of space and two comfortable double beds. Breakfast was basic, but great, and the staff was very nice. Clean and a great location! I only have one complaint -- I was frustrated that our towels were changed everyday, even if we hung them up. But otherwise, everything was great!
I like the fact that the hotel staff especially the Front Desk Manager Tashena Johnson helped me out when my credit card was compromised. She did the best she could to make my stay as comfortable as it should have been. The location was great. Not to far from everything attended. I didn't like the way my reservation was not in the system when I arrived and I didn't like the 1:00am phone call asking for authorization...
Free hot breakfast, rooms were clean, on main streets so no walking on sketchy back roads late at night, bed was comfortable and pillows weren't those expensive fluffy pillows that are good for nothing, water pressure was great, shower was nice, staff was friendly, a/c worked great. No cons...
Malcolm worked at the front. He was extremely sweet and helpful, giving great recommendations on where to go and what to do. He was always very happy and looked like he loved his job, which most people dont look like.
We had a wonderful stay. The staff were all friendly and helpful, especially John, the Valet. The room was great, and the location of the hotel was too. We will be back! Nothing, except we didn't get to stay longer
Everyone on the staff was so friendly and sincere about it. They were always will yo help us figure out things to do and where to go. This will not b our last trip to this great hotel! And the ladies who did breakfast were great! Nothing! It was a great week. It is just a well worn place.
The room was very big. Large bathroom, seating area, and desk area. For a 4.5 star hotel, I was shocked that there were no towels in the room when we went to shower. The ice bucket was not emptied or the coffee maker. There are a lot of options in New Orleans, and I don't think this was the best bang for the buck.
The room and common areas were fantastic. I mean fantastic. What a way to celebrate birthdays and off to college. Even more spectacular was the staff -- especially the front desk personnel. Without a doubt -- TOP NOTCH. Making the personal connection Not a thing. And I mean not a thing. While the room may have needed a little TLC (guests can be very hard on a room), my goodness. This stay will be a permanent family memory. THANK YOU! We will enthusiastically recommend this property.
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The property is spectacular, but what sets it apart are the wonderful staff members there. Everyone from the doorman to the maid made me feel like I was am honored guest. Highly recommend this property!!! Not a thing!
Staff is friendly and attentive. ELEVATORS are a disaster. I've stayed here twice in the last 6 months and the elevators don't work. Check out time is a DISASTER....20-30 minute waits for elevator. No turn down service the first night.
Best stay at a hotel that I have ever had!! There was not one negative thing!
The hotel staff was amazing! They upgraded our room to a suite and went above and beyond to exceed our expectations. I was very impressed! The room was beautiful, I can't wait to stay here again! No, we loved everything about this hotel!
Got charged for things that previous tenants had removed from mini bar
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They exceeded my expectations! This is definitely one of the bed hotels I have ever stayed at! Everything was perfect!!!
Staff and size of room Not enough light in dressing/closet area or magnifying mirror in bathroom. Bed too soft and too big.
Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.
Location was perfect and extremely easy to get to anything and everything. The non-windowed closet... oops... room was tucked away... next to the stairs exit. Extremely noisy. The room was dirty, the toilet stopped up, the bathroom had mold in the shower and mildew on the wall (inside and out of the shower). We only had lukewarm water the entire visit. Our visits to NOLA have us in our rooms very little durring our stays... still want a clean room with hot water. Things will have to change a lot for me to ever stay there again. With all this negativity spoken I must say the staff was nice and very helpful.
This is a small old hotel that is very charming and in a great location. Close to the French Quarter and Riverwalk. Tiny rooms. My room took 5 - 10 minutes to get hot water running.
I'd say the biggest con for me personally was the lack of a fitness room, staff could have been a bit more welcoming, I didn't find the customer service to be the best--but the room was nice enough and the location was great-overall an okay experience.
Location was great. Walking distance from the quarter. Quite street. Parking was quite easy.
Friendly staff. Clean room. Great location.
The location kept us a block or two away from the late night crazy of the French Quarter while still close enough that we could walk to nearly anything. It was also 1 block from the cable cars so we could go farther afield if we wanted to. The restaurant downstairs was really popular with locals and there was always a line. Not a real negative, because it was tasty, just a 'heads up!'
Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! ,Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! A touch pricy but so worth it! A touch pricy but so worth it!
Wonderful historic hotel. We chose a small interior room as we never planned to spend much time in the room. Without windows though, it was easy to oversleep so I recommend setting an alarm. The bed was comfortable. The room had everything we needed: iron, coffee, refrigerator, toiletries and blow dryer. Leftovers in the fridge from previous guest. No bar in the hotel - we knew that going in but we found ourselves saying that it would have been nice.
Good price. Bed was comfortable. Room was clean. Not many amenities
The room is too small and has no window.
The hotel was clean, comfortable, and convenient. The front door opens to the back door or a nearby hotel's trash collection site.
comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
drink machine not cooled-hot drinks
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
location, near the congress centre
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
Contemporary look, friendly staff, comfort Lack of food options and different times of the day
The location was perfect for us. Not too much congestion, but close enough to walk to the French Quarter and other shops. I also like the decor of the hotel and the beds are very comfortable. No fault of the hotel, but at wee hours in the morning, our drunk neighbors were very very loud in the halls and in their rooms. More sound proofing would be greatly appreciated.
Nice interiors and free bottled water. They have good beds though, that was a plus. Very poor facilities, in this day and age, no free wifi is just not OK, its a dealbreaker. Its not like they are not charging enough for the room, plus wifi does not cost a lot anyways! And whats with the $45 valet per night? Do they wash your car and paint it?? We thought it was fleecing as they knew that parking is an issue around that neighborhood. Overall just OK place, not worth the effort to stay here.
Location was superb, room were clean, and staff were excellent. Pillows were a bit hard to make comfortable.
One of the best staff and facilites I have ever stayed at. The staff are incredibly helpful and friendly. I was blown away by the service. If I had to pick something, I didn't like the pillows. Too hard, but that's just me.
Very classy and great location. Staff was helpful and friendly. Bed was super comfortable! Little expensive
decore style, great location- most things in walking distance, safe, good value. No exhaust fans in bathroom, pool is deceiving from pics, much smaller in person.
I liked how clean and modern it was. It was very expensive for what we got. The only parking they had was valet and it was 47$ a night. After paying 415 for the room seems really steep. We were also really crunched for time Sunday am and had to wait about 20 minutes to get our car which was frustrating. When they tell you to call ten minutes ahead to have your car ready for you.
This trip was my first time to the south, and the staff at Le Meridien were very polite and professional. Everywhere from the bell hop during the day, to the bartender at night, to the front desk reception. The in-room service was excellent, the food and wine hit the spot. The location was a bit farther from the convention center then I anticipated but it was nice to have a little stroll to and from the conference to the hotel. I really like the decor at Le Meridien. The pool and gym were fantastic! I did not like how expensive the in-room service fee is. I was charged $4 fee plus another $10 fee, both labeled as in-room service fee's to order dinner up to my room.
friendly, Luxe, design
The beds were Awesome! Very comfortable. Wet spot on the floor of the room. Bathtub a little dated.
I was extremely disappointed in my stay at the W. I will never stay at another W again. It was not worth the 200 I paid per night.
don't like add on cost. Telephone ect.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
convience of location the TV stations, the bed, and the AC
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
The Staff was great very helpful
Good quality decor good location. Very rude staff on front desk.
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
Imødekommende og hjælpsomt personale, fremragende beliggenhed. Gode værelser.
fint hotel, ligger lige i centrum, og det er et fint hotel til pengene.også fint til familier med børn.
Hotel af rimelig pris, naer French Quarter
Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
Very nice hotel Valet parking $45 a day
Beautiful hotel with extremely close beds and quiet area Not exactly in the French quarter but definitely close
We really loved the room bed and service. The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
The location was great. The rooms were very nice and clean. The Staff was very helpful. The bartenders at the hotel bar were rude.
I loved everything about this hotel. Extremely close to everything and the staff was excellent
We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable. Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
Very nice room with comfortable beds. Great value as we stayed on a monday night...perfect location at christmas time to visit for the night...not much happening in the restaurant and lounge..parking a bit high but parked in pay lot next door which allowed us to park at other lots around downtown for the 24 hour period
Room service food was not satisfactory, and would not recommend anyone order from there.
Great place to stay
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
no free parking
The staff was excellent. Very friendly and accommodating.