The hotel is quaint and historic but updated with all the modern amenities. It's the best of both world's. Also, I don't think I've ever met a friendlier staff. Folks in NOLA are typically very friendly (and genuinely so), but everyone at the Pontchartrain, from the front desk to the bar to the housekeeping staff, seemed delighted to have us there. The Garden district is a little removed from the CBD/Quarter area. Prepare to spend $$$ on taxis/Uber if you want to live it up.
Lobby. Room. Tin Roof Bar Difficult to adjust air to cool. Shower removable spray comes off when water turned on and sprays in face and sprayed wife in hair outside when she used wetting entire room.. Over priced and overrated.
Helpful staff at check in and after; nice accommodations and room features for us given we had an infant with us--refrigerator with freezer compartment, microwave, brought us a pack and play for our infant; and location is nice as the street car is on the street.
Hotel room had huge sq. footage - had a couch and table in addition to queen beds. It was also very quiet, had a good night sleep compared to other parts of downtown New Orleans. With the crazy prices for hotels in New Orleans you can say it was an fairly decent deal, but in other cities I'd say it's a bit overpriced for what you get. The hotel staff was friendly and quickly efficient, service itself was fine, but they were very unprofessional looking - shirts were stained, untucked - and they were talking with each other about non-hotel business in front of customers. Even for a no-thrills hotel, I was surprised by the overall lack of presentation.
Location! Street car stop is right across the street. No need to rent a car at all. Easy access to french quarter.
location, price seemed attractive but delivered less than value Room (24) was a real problem...led to a outdoor patio with two sets of sliding/french doors. Either this "room" is rented as a double at times, but during my stay two separate parties shared the unlocked "main" door to the patio. My door was so worn that it did not lock; this on an outdoor patio--you could just push the door in. Shades worn out; bathroom tiles missing, tub drain corroded, and shower controls did not function well. They do not advertise their check in time well, office staff seemed not too friendly.