Hoteller i New Orleans i nærheden af Ogden Museum of Southern Art

Rude and slow valet Far too costly for the services rendered

Great location. Friendly staff. Bugs in the bathroom. Hotel claimed to be making "green efforts" but had inefficient shower heads, toilets, and faucets. Light bulbs are still incandescent!! We call their claims greenwashing...walk the talk.

The room was decorated with books and the interior was not like a typical hotel room. The staff was friendly and helpful. Carl at the front desk help went out in the middle of the Lee Circle to get us a cab. Thank you, Carl. The walls between the rooms were thin. We could hear a bed shake in another room and clearly hear the noise. In the bathroom, the body soap, shampoo and conditioner bottles were in the dispensers mounted on the bathroom walls, which was fine, but I could get enough body soap from it. The bathtub drainage was very slow. It was a good 20 min walk to Canal St. it was fine with us, but may be too far if you don't like to walk a lot. it's in the Watehouse district where it's quieter, which we preferred.

The location was great in walking distance of everything. The room was so small that it wasn't worth the money! The person that checked us in failed to mention until after the fact their was a deposit for each night that we stayed. We had to ask after we had been gone from 7 a.m. to 10 p.m. to get clean towels since no one had cleaned our room or brought new towels.

I was a late night check-in that left early morning and the gentleman tending to a few others and myself at that hour was genuine, friendly and super helpful Instead of annoyed or rude. The decor is different yet Inviting, location quiet for the most part and the rooms offer unique niceties (soaps, coffee, etc not like what you'd find at most chains). Loved the books too, what a thoughtful touch! Their green initiatives are a great, conscious model of what should be done to protect Lake Ponchartrain but I found stray head hairs in the bed & think that "reusing" linens shouldn't be an option, hygiene wise.

No Valet, No ice on floor we stayed on, dirty, uncomfortable bed, unfriendly desk staff, no doorman, no security, no restaurant, a/c didn't work correctly, noisy. I will not go back and I will spread the word that the new owners don't understand customer service. Still charging the same amount as if it were still a boutique hotel...more like motel

When we got to the room after checking in our hotel room door was open, the beds were a disaster, not made up in the least bit, trash in the trash cans & one... Yes ONE towel. No pillow cases at alllll the entire weekend even after requesting them numerous times. The only staff member worth anything was the security guard, super nice and very helpful, front desk lady was somewhat nice seemed too annoyed and not very helpful, took off the parking pass fee but I wasn't really interested in any of the other stuff... Security guard even told us that he tried to tell her to help us and all she said was "what you want me to do?!" When we told them the beds were not made or anything they just handed us one and a half sets of sheets and we had to strip and make out own beds... Not worth it, would rather pay the extra money next year for st patties weekend, very disappointing.

Beds were comfortable and location was nice. The grounds were trashy and the pool was gross. We often witnessed staff standing around talking and smoking. Staff would walk past trash on the ground, more than once, and never stopped to pick it up. The pool had a grease film on the surface of the water and a film on the tile edge. I brought the condition of the pool to the staff's attention and was told it would be cleaned that day, that never happened. The film on the tile easily scraped off with my thumb nail, I am sure a simple brushing would get the film off with little difficulty. If our roommate had showed himself on day one we would not have stayed at this location but the roach I found walking on the bedside table only joined us on our last day.

The customer service was very bad. I tried several times to reach the front desk without success. The wifi and cable were both out our entire stay. Parking was not included in the price as indicated. Valet service was not communicated with so we had issues getting our car several times. I would not stay in this hotel again.