Fin service og god central beliggenhed. Bedre tjek på værelserne af vedligeholdelsen, f.eks. måtte jeg selv bede om at få nye vaskeklude og der manglede også en pære i loftet i badeværelset samt at pengeskabet ikke fungerede. Småting men irritationsmomenter.
Venlig modtagelse af børnefamilier - fantastisk morgenbuffet. gennemført luksus
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Det var dejligt hotel tæt på byen og i flotte omgivelser. Nej.
Service på executive afdelingen var fremragende og helt i top. Jeg kan anbefale det af hele mit hjerte. Nej.
Store værelser, gode senge, Alt i alt godt uden at være ekstraordinært. Lidt for upersonligt.
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
hotel atmosphere, location, the large bedrooms, value for the money, nothing
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
Loved the hotel.
Location, Location, Location. In the center of Wien shopping and sites.
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
The ambience of the hotel location, atmosphere.
Hotellet reklamere med fri minibar. Denne består så kun af mineralvand og én øl og Ikke hvad man i gængs forstand forstår med en minibar. Hele vores selskab var dybt skuffede. Så var det bedre ikke at have denne "service".
Meget venligt personale og en fantastisk beliggenhed med gåafstand til de væsentlige seværdigheder i Wien. Det var svært at regulere temperaturen på værelset.
Incredible hotel, attention to detail and service was impeccable and the design of the rooms elegant but also highly functional and comfortable. Right in the middle of everything but with a quiet park across the street you feel a bit tucked away, we honestly spent more time in the room than we probably should have...!
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
The beauty of the public areas and the room.
room needs maintenance, very expensive comparison of what you get..
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
Limited Gym facilities
The stay was made great with the excellent staff and their service. NA
elegant clean historic building... pleasant unobtrusive personel
very quite rooms, The room service was poor, not all the staff for the bathroom was delivered, and it would be advisable to pay more attention on duty performance of roomservice staff
Old world charm with modern facilities, good service, good location
The overall ambiance of the hotel evolked elegant Vienna - exactly as we were hoping for. Staying across the street from the Opera was fantastic! Would like coffee included in room
The best thing was position, especially with respect to the opera. The room was first-class; well-presented given the (limited) size. Wifi should be free, not charged for. (This is an observation, not a complaint.)
bathroom and sanitory equipment out of order as well as heardryer
The elegance, superb staff, excellent location, old world charm Smoking in the Bristol bar
the service no
I had laudry picked up by hand friday 16:30 P.M. and as it was not returned saturday afternoon as promised I went to the reception about 10:30 P.m and asked what had happened. Nothing came of that however until I went to the reception sunday morning and asked for it again. The laundry was then returned, unwashed and just tossed on the bed without any explanation or an i-am-sorry-note. Checking out half an hour later nobody mentioned anything about it at all either. Deplorable.
The suite was wonderful, and we had excellent room service. So while we lived in a luxurious suite, I felt at home because of the history of the hotel and the way it was preserved and still alive. Actually, I whish they would not play modern music - not even music I might enjoy - in such a fabulous, historic setting as the lobby. First impressions are important.