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Venlig modtagelse af børnefamilier - fantastisk morgenbuffet. gennemført luksus
Fin service og god central beliggenhed. Bedre tjek på værelserne af vedligeholdelsen, f.eks. måtte jeg selv bede om at få nye vaskeklude og der manglede også en pære i loftet i badeværelset samt at pengeskabet ikke fungerede. Småting men irritationsmomenter.
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
hotel atmosphere, location, the large bedrooms, value for the money, nothing
Location, Location, Location. In the center of Wien shopping and sites.
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
close to the center and opera house
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
The ambience of the hotel location, atmosphere.
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
Incredible hotel, attention to detail and service was impeccable and the design of the rooms elegant but also highly functional and comfortable. Right in the middle of everything but with a quiet park across the street you feel a bit tucked away, we honestly spent more time in the room than we probably should have...!
the service no
very quite rooms, The room service was poor, not all the staff for the bathroom was delivered, and it would be advisable to pay more attention on duty performance of roomservice staff
The elegance, superb staff, excellent location, old world charm Smoking in the Bristol bar
The best thing was position, especially with respect to the opera. The room was first-class; well-presented given the (limited) size. Wifi should be free, not charged for. (This is an observation, not a complaint.)
Old world charm with modern facilities, good service, good location
The overall ambiance of the hotel evolked elegant Vienna - exactly as we were hoping for. Staying across the street from the Opera was fantastic! Would like coffee included in room
The suite was wonderful, and we had excellent room service. So while we lived in a luxurious suite, I felt at home because of the history of the hotel and the way it was preserved and still alive. Actually, I whish they would not play modern music - not even music I might enjoy - in such a fabulous, historic setting as the lobby. First impressions are important.
I had laudry picked up by hand friday 16:30 P.M. and as it was not returned saturday afternoon as promised I went to the reception about 10:30 P.m and asked what had happened. Nothing came of that however until I went to the reception sunday morning and asked for it again. The laundry was then returned, unwashed and just tossed on the bed without any explanation or an i-am-sorry-note. Checking out half an hour later nobody mentioned anything about it at all either. Deplorable.
bathroom and sanitory equipment out of order as well as heardryer
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
The beauty of the public areas and the room.
Limited Gym facilities
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
elegant clean historic building... pleasant unobtrusive personel
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
The stay was made great with the excellent staff and their service. NA
room needs maintenance, very expensive comparison of what you get..
Situated in the very heart of Vienna - just by the walking street. The people behind the reception desk treated the guests like furniture. They have to get a big kick in their asses.
Når executive loungen er helt færdig indrettet bliver det godt. Idéen er god.
Godt rummeligt værelse. God morgenmads-buffet. God Bar og café. Central beliggenhed.
Perfekt, rolig beliggenhed for oplevelser i og uden for Wien. Venligt og hjølpsomt personale. Nej
Alt var i top.Meget høj standard hele vejen igennem.En særlig ros til personalet i receptionen nej
Godt, gode senge, pænt værelse, venligt og hjælpsomt personale Kunne være godt med dobbelsenge, - eller senge der kan sættes sammen til samme. Fitness rum
God morgenmad, meget venligt og hjælpsomt personale, rummeligt værelse og badeværelse, god beliggenhed i forhold til opera og seværdigheder Voldsom larm tidligt om morgen - vistnok fra renovationsvogne.
dejligt værelse, fremragende beliggenhed, venligt personale, dejlig morgenmadsrestaurant For lidt liv i baren
Dejligt hotel, centralt beliggende, luksus morgenmad nej
meget venligt personale. perfekt beliggenhed. udmærkede senge og værelsets størrelse god. Badeværelset pænt Mangler vandkoger, personalet i morgenmadsrestauranten noget langsomme. Støj fra gågaden og nærliggende værelse
Hyggeligt hotel, venligt personale, god beliggenhed
Fremragende central beliggenhed i en smuk bygning. Meget venligt og kompetent personale.Velindrettet værelse med gode faciliteter. Bedre serveringsmuligheder uden for morgenmadsperioden for eksempel i den udmærkede lounge.
Great location in the center of the city. Hotel rooms comfortable and staff very helpful.
close to center and within walking distance to shops and cafes.
The location is superb! We could sit on our balcony and watch the Opera across the street. The rooms are very nice, neat and clean. The breakfast is great with a great variety of different food. Also the receptionists are very helpful and kind.
Great hotel. Not much pomp and frills. But the staff and room were perfect with a view of the Ringstraße. The desk clerk came out and opened our cab door as we headed to a Ball. Just a class act!
It's location is very central, the rooms are big and comfortable and the breakfast is good. It would be nice to have airconditioning in the rooms....
The location, the breakfast, kindness of the staff, quiet of the room
Excellent location and transport connections. Spacious and comfortable room. Good solid breakfast. I missed a lamp on the table for reading / writing. I travel for work and need light on a desk/table to work with.
The hotel is very well located Since I work with computers, I really did not have the desktop in the room
Location, location, location!!! The hotel is fanastically situated in the heart of the city. It was rather noisy in the rooms as they overlooked the busy street. They are relly strict about check-in times (unlike most other places I've ever stayed in).
This is a great hotel. Location is very nice for sight seeing. The room is wonderful and comfortable. Toilette is separated from bathroom, and bathtub is really nice. We can have a bottle of water for free. We can enjoy beautiful white birches from the window of the restaurant for breakfast. This is romantic. This hotel is expensive, and we expected more amenity such as shampoo, rinse, body soap, etc.
Hospitality of staff were perfect.
- Bed was comfortable. It's pretty soft so for people who want really hard beds, this place might not be good to choose. - Included refrigerator. Being someone who doesn't eat very much, it's nice to store food, there's a microwave for reheating. You can even get cold drinks as Europe hardly ever have ice. - Centralized heating, you can set a default temperature much like a regular hotel room. - Location. It's about a block from the State Opera House and near multiple Karlsplatz entrances. Closest one that you won't have to wait to cross the street is the exit on Elizabeth-Strabe. - Roomy. I got an apartment which might still be pretty large for 2-3 people. You will usually see a whole family of 3+ stay here. - Daily House-Keeping. I usually put my "Do Not Disturb" sign, but if you don't, the hotel staff will go into the apartment, vacuum, straighten out the beds, mop the bathroom floor if wet, and take away trash. Make sure to put away everything from the counters and tables if you don't want them tossed. - I really liked one of the staff members at the desk. He was very helpful when I asked him questions. The others didn't seem like they were comfortable speaking English as I would normally get short one or two word answers while I would see them be more helpful with questions they know the answer to (Ex. regarding construction). - Decoration. I liked the orchids in the room and the glossed-glass divider really complimented the look. - Spotty internet. Only chance you get internet is in the evening time so for the people who need to search for travel/tourist information or plane check-ins, better do them at those times. During the day, you sometimes won't get any internet at all. I'm not sure if this is normal or not considering the hotel construction. - Hard to find. Due to the hotel construction, for someone who has never been to Vienna, it was hard to find the building as the large sign at the front is usually covered up by construction. Unless you've been there before, it's hard to know that you have to go to the side of the building past a wooden door in order to get to the check-in and check-out office. It wasn't until the end of my week stay, did I see paper signs being put around the building pointing to the temporary hotel entrance door. - No staff notifications. For any business, if there's construction, every employee should be notified of any annoyances and non-emergencies/drills. For two days during my week stay, there were random alarms blaring loudly for about a minute. One of those times, it woke me up. Customers should be notified about this prior to the event in the chance where it may have been a real emergency. - Semi-clean. It's clean enough for an average person, but I'm part germaphobe. When I looked at the apartment, there were certain stains all over the place (Ex. on the rugs and sofas). I also brought new slippers to use and by the end of the trip, it was pretty much greyed out which means most likely the floors are only swept/vacuumed and never mopped. The refrigerator had a stench or maybe old food from previous customers that I think a nice box of baking soda for every refrigerator would be enough to take the smell away. The restroom (both toilet-room and shower-room) also left a certain mildew smell. Considering the small hole patches on the tile walls, I forsee the state of the apartment may get worse if nothing else is done to keep the apartment in better condition. - Slow elevator. It only fits 3 people and it takes awhile for it to go up and down. The elevator also doesn't have an up button so even if you want to walk up some flights of stairs, you would have to press the down button and hope no one's going down in order to go up to your floor. - Decoration. I already expected it considering the photos, but the face paintings tend to be creepy like eyes following you around the room. I had Skype calls and some people also pointed out the paintings and why there are so many faces staring at you.